I-Light Network Operations Report
2020-09-18 - 2020-10-01
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0065586 | 2 - High | 3 - Moderate | Brief Outage - I-Light Backbone OAKC-VINC | Undetermined | Undetermined | Resolved | 2020-09-19 06:29:32 | 2020-09-19 06:30:48 | 0 days 0 hr 1 min |
| INC0065611 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone BLTN-CLMB | Circuit - Damaged Fiber | Vendor | Resolved | 2020-09-19 17:28:20 | 2020-09-20 09:16:56 | 0 days 15 hr 48 min |
| INC0065667 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Backbones EVVL-OAKC and OAKC-VINC | Undetermined | Undetermined | Resolved | 2020-09-21 12:26:15 | 2020-09-21 12:27:43 | 0 days 0 hr 1 min |
| INC0065846 | 2 - High | 2 - High | Outage Resolved- I-Light Backbone IPHE-IPHE | Hardware | Internal | Closed | 2020-09-23 23:09:51 | 2020-09-23 23:31:00 | 0 days 0 hr 21 min |
| INC0066326 | 2 - High | 2 - High | Outage Resolved - I-Light Various Backbones | Circuit - Cut Fiber | Vendor | Resolved | 2020-09-30 16:10:56 | 2020-10-01 03:52:00 | 0 days 11 hr 41 min |
| Ticket No.: | INC0065586 |
| Subject: | Brief Outage - I-Light Backbone OAKC-VINC |
| Source Of Impact: | Undetermined |
| Affected: | ILN-OAKC-VINC-100GE-24286
Backbone OAKC-VINC Member Hanover College Member IU School of Medicine Health Science Member Indiana State University Member Indiana State University Federal Hall Member Indiana University Southeast Member Indiana University Southeast - Water Tower Square Member Ivy Tech Evansville Member Ivy Tech Madison Member Ivy Tech Sellersburg Member Oakland City University Member Rose Hulman Institute of Technology Member St. Mary of the Woods College Member University of Evansville Member University of Southern Indiana Member Vincennes University - Fort Branch Member Vincennes University - Jasper Member Vincennes University - Plainfield Member Vincennes University Aviation Member Vincennes University Lebanon Member WFWA - Fort Wayne PBS Member Wabash College |
| Current State: | Resolved |
| Start Time: | 2020-09-19 06:29:32 |
| End Time: | 2020-09-19 06:30:48 |
| Description | Backbone OAKC-VINC was briefly unavailable. I-Light Engineers were contacted for further investigation; however, the reason for outage was undetermined. No further outages are expected. Please note - Traffic rerouted via redundant conncetions. |
| Ticket No.: | INC0065611 |
| Subject: | Outage Resolved - I-Light Backbone BLTN-CLMB |
| Source Of Impact: | Vendor |
| Affected: | ILN-BLTN-CLMB-100GE-24324
Backbone BLTN-CLMB Member Delaware County CES Member Franklin College Member IU Foundation Member IU Research Network Member IU/IUPUI Campus Phone Peer Indiana GigaPOP Member Indiana Office of Technology Member Indiana University Bloomington & Indianapolis Member Indiana University Purdue University Columbus Member Indiana University Purdue University Columbus Learning Center Member Indiana University Southeast Member Indiana University Southeast - Water Tower Square Member Ivy Tech Bloomington Member Ivy Tech Columbus Member Martin University Member St. Francis Crown Point Member Vincennes University Jasper Member Vincennes University Plainfield Member Vincennes University Aviation Member Vincennes University Lebanon Member WNIN - Tri State Public Media Evansville Member WYIN - Lakeshore Public TV |
| Current State: | Resolved |
| Start Time: | 2020-09-19 17:28:20 |
| End Time: | 2020-09-20 09:16:56 |
| Description | Backbone BLTN-CLMB is now available. Zayo Engineers dispatched and located damaged fiber near the intersection of SR 446 and SR 46. Technicians have determined the reason for the outage was a blown transformer that subsequently burnt the affected cable. Fiber repairs have been completed and Zayo technicians are hands off as of 9:45am EDT on 9/20. No further outages are expected. |
| Ticket No.: | INC0065667 |
| Subject: | Brief Outage - I-Light Backbones EVVL-OAKC and OAKC-VINC |
| Source Of Impact: | Undetermined |
| Affected: | ILN-EVVL-OAKC-100GE-24289
ILN-OAKC-VINC-100GE-24286 Backbone EVVL-OAKC Backbone OAKC-VINC Member Vincennes University Plainfield Member Vincennes University Lebanon Member Vincennes University Jasper Member Vincennes University Fort Branch Member Vincennes University Aviation Member University of Evansville Member Oakland City University Member Indiana University Southeast Water Tower Square Member Wabash College Member Indiana State University Member St. Mary of the Woods College Member Rose Hulman Institute of Technology Member Indiana University Southeast Member Indiana State University Federal Hall Member Ivy Tech Sellersburg Member Ivy Tech Madison Member Ivy Tech Evansville Member Hanover College Member University of Southern Indiana Member IU School of Medicine Member WFWA Fort Wayne PBS |
| Current State: | Resolved |
| Start Time: | 2020-09-21 12:26:15 |
| End Time: | 2020-09-21 12:27:43 |
| Description | The listed was briefly unavailable. I-Light Engineers were engaged for further investigation; however, the reason for outage was undetermined. *Please note - Traffic rerouted via redundant connections. |
| Ticket No.: | INC0065846 |
| Subject: | Outage Resolved- I-Light Backbone IPHE-IPHE |
| Source Of Impact: | Internal |
| Affected: | ILN-IPHE-IPHE-100GE-24243
Backbone IPHE-IPHE Member Ball State University Member Goshen College Member Grace College Member Manchester University Ft. Wayne Campus Member Manchester University North Manchester Campus Member St. Mary of the Woods College Member Trine University Member University of Southern Indiana Member Valparaiso University Member Vincennes University Lebanon Member Wabash College |
| Current State: | Closed |
| Start Time: | 2020-09-23 23:09:51 |
| End Time: | 2020-09-23 23:31:00 |
| Description | Backbone IPHE-IPHE is now available. I-Light Engineering was engaged and reported a failed line card. The line card was rebooted, restoring the connection. No further outages are expected. Please note - Traffic rerouted via redundant connections. |
| Ticket No.: | INC0066326 |
| Subject: | Outage Resolved - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | ILN-IPIU-SBND-100GE-24347
ILN-KOKM-LFYT-10GE-1572 ILN-DLPH-LFYT-GIGE-3753 Backbone KOKM-LYFT Backbone DLPH-LFYT Backbone LFYT-MTAY Backbone IPIU-SBND Backbone IPHE-IPIU Backbone GARY-LYFT Backbone IPIU-LYFT Member Purdue University Kokomo Member Ivy Tech Kokomo Member University of Notre Dame Member Indiana University Kokomo Member Purdue Polytechnic Columbus Member Ivy Tech Lafayette Member Trine University Member Huntington University Member Manchester University North Manchester Campus Member Manchester University Ft. Wayne Campus Member Grace College Member Indiana Wesleyan Member Ball State University Member Indiana Institute of Technology Fort Wayne Member Holy Cross College Member Goshen College Member Purdue Northwest Hammond Campus Member Purdue University Member Ivy Tech Northwest Member Indiana University Northwest Member Purdue University Fort Wayne Member Earlham College Member Ivy Tech Connersville Member Bethel University Member Anderson University Member Purdue University Anderson Member University of St. Francis Member Wabash College Member Earlham College Member WNIT Michiana Public Broadcasting Corporation Member Michiana Hematology Member Valparaiso University Member Purdue University South Bend Member Purdue Northwest Westville Campus Member Ivy Tech Valparaiso Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech Fort Wayne Member Vincennes Subaru Member Ivy Tech East Chicago Member Indiana University South Bend Member Ivy Tech South Bend Member DePauw University Member Ivy Tech Richmond Member Indiana University East Member Ivy Tech Warsaw Member Ivy Tech Muncie Member Ivy Tech Marion Member Ivy Tech Lawrenceburg Member Ivy Tech Elkhart Member Indiana University Fort Wayne Member IU Foundation |
| Current State: | Resolved |
| Start Time: | 2020-09-30 16:10:56 |
| End Time: | 2020-10-01 03:52:00 |
| Description | The affected listed are now available. Vendor Zayo Engineers were engaged and dispatched to repair broken fiber in Lafayette, IN. Repairs have been completed. No further outages are expected. |
| Ticket No.: | CHG0046280 |
| Subject: | Maintenance 1 of 3 - I-Light Member Ivy Tech Terre Haute |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Terre Haute |
| Start Time: | 2020-10-14 04:01:00 |
| End Time: | 2020-10-14 10:00:00 |
| Description | Member Ivy Tech Terre Haute will remain available while Vendor JOINK Engineers perform maintenance located at 217 N 6th St. in Terre Haute, IN. No outages are expected. The entire window is reserved. Please note - This is maintenance window 1 of 3. The second activity date is scheduled for Thursday, October 15, 2020. The third activity date is scheduled for Friday, October 16, 2020. |
| Ticket No.: | CHG0046256 |
| Subject: | Maintenance 1 of 3 - I-Light Backbone BLTN-CLMB |
| Source Of Impact: | Vendor |
| Affected: | Backbone BLTN-CLMB
Member Vincennes University Plainfield Member Vincennes University Lebanon Member Vincennes University Jasper Member Vincennes University Aviation Member WYIN Lakeshore Public TV Member WNIN Tri State Public Media Evansville Member Ivy Tech Columbus Member Indiana University Southeast Water Tower Square Member IU Foundation Member St. Francis Crown Point Member Martin University Member Ivy Tech Bloomington Member Indiana University Purdue University Columbus Learning Center Member Franklin College Member Delaware County CES Member Indiana University Southeast Member Indiana University Purdue University Columbus Member Indiana Office of Technology Member IU/IUPUI Campus Phone Member Indiana University Bloomington & Indianapolis Peer Indiana GigaPOP |
| Start Time: | 2020-10-13 09:00:00 |
| End Time: | 2020-10-13 13:00:00 |
| Description | The listed will be unavailable while Vendor Zayo Engineers perform maintenance for a section cutover to repair and upgrade existing splice cases along 3rd St. Bloomington, IN between Smith Rd. and SR 446 (between SEP 103115 and 102378). Outages are expected and the entire window is reserved. Traffic should reroute via redundant connections. *Please note - This is maintenance window 1 of 3. The second activity date is scheduled for Wednesday, October 14, 2020. The third activity date is scheduled for Thursday, October 15, 2020. |
| Ticket No.: | CHG0046282 |
| Subject: | Maintenance 1 of 3 - I-Light Backbone TRRH-VINC |
| Source Of Impact: | Vendor |
| Affected: | Backbone TRRH-VINC
Member Vincennes University Subaru Member Vincennes University Plainfield Member Vincennes University Lebanon Member Vincennes University Jasper Member Vincennes University Fort Branch Member Vincennes University Aviation Member University of Evansville Member Oakland City University Member Indiana University Southeast Water Tower Square Member Wabash College Member Indiana State University Member St. Mary of the Woods College Member Rose Hulman Institute of Technology Member Indiana University Southeast Member Indiana State University Federal Hall Member WFWA Fort Wayne PBS Member Ivy Tech Sellersburg Member Ivy Tech Madison Member Ivy Tech Evansville Member Hanover College Member University of Southern Indiana Member IU School of Medicine Health Science |
| Start Time: | 2020-10-19 04:01:00 |
| End Time: | 2020-10-19 10:00:00 |
| Description | The listed will remain available while Vendor JOINK Engineers perform maintenance located at 217 N 6th St. in Terre Haute, IN. No outages are expected. The entire window is reserved. Please note - This is maintenance window 1 of 3. The second activity date is scheduled for Tuesday, October 20, 2020. The third activity date is scheduled for Wednesday, October 21, 2020. |
| Ticket No.: | CHG0045958 |
| Subject: | Maintenance Completed - I-Light Member Indiana Institute of Technology Ft. Wayne |
| Source Of Impact: | Vendor |
| Affected: | Member Indiana Institute of Technology Ft. Wayne |
| Start Time: | 2020-10-02 04:00:00 |
| End Time: | 2020-10-02 10:00:00 |
| Description | Member Indiana Institute of Technology Ft. Wayne was unavailable while Vendor Intelligent Fiber Network (IFN) Engineers performed fiber maintenance in Fort Wayne, IN. Maintenance has been completed. |