I-Light Network Operations Report
2020-06-26 - 2020-07-09
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0060145 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone EVVL-OAKC | Circuit - Cut Fiber | Vendor | Closed | 2020-06-29 21:55:37 | 2020-06-30 01:23:29 | 0 days 3 hr 27 min |
| INC0060730 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Backbones GARY-SBND and IPIU-SBND | Undetermined | Undetermined | Closed | 2020-07-08 20:12:20 | 2020-07-08 20:13:36 | 0 days 0 hr 1 min |
| Ticket No.: | INC0060145 |
| Subject: | Outage Resolved - I-Light Backbone EVVL-OAKC |
| Source Of Impact: | Vendor |
| Affected: | ILN-EVVL-OAKC-100GE-24289
Backbone EVVL-OAKC Member Hanover College Member IU School of Medicine Health Science Member Indiana State University Member Indiana State University Federal Hall Member Indiana University Southeast Member Indiana University Southeast - Water Tower Square Member Ivy Tech Evansville Member Ivy Tech Madison Member Ivy Tech Sellersburg Member Oakland City University Member Rose Hulman Institute of Technology Member St. Mary of the Woods College Member University of Evansville Member University of Southern Indiana Member Vincennes University - Fort Branch Member Vincennes University - Jasper Member Vincennes University - Plainfield Member Vincennes University Aviation Member Vincennes University Lebanon Member Wabash College |
| Current State: | Closed |
| Start Time: | 2020-06-29 21:55:37 |
| End Time: | 2020-06-30 01:23:29 |
| Description | Backbone EVVL-OAKC is now available. Zayo Engineers were engaged and repaired damaged fiber restoring services. No further outages are expected. Please note - All traffic rerouted via redundant connections. |
| Ticket No.: | INC0060730 |
| Subject: | Brief Outage - I-Light Backbones GARY-SBND and IPIU-SBND |
| Source Of Impact: | Undetermined |
| Affected: | ILN-GARY-SBND-100GE-24334
ILN-IPIU-SBND-100GE-24338 Backbone GARY-SBND Backbone IPIU-SBND Backbone IPHE-IPIU Member WNIT Michiana Public Broadcasting Corporation Member University of St. Francis Member Huntington University Member Indiana Wesleyan University Member Ivy Tech Fort Wayne Member Indiana University South Bend Member Ivy Tech South Bend Member Ivy Tech Richmond Member Indiana University East Member Ball State University Member Ivy Tech Muncie Member Ivy Tech Marion Member Ivy Lawrenceburg Member Ivy Tech Elkhart Member Indiana University Fort Wayne Member Indiana Institute of Technology Ft. Wayne Member Holy Cross College Member Earlham College Member Ivy Tech Connersville Member Bethel University Member Anderson University Member University of Notre Dame Member Purdue University South Bend Member Ivy Tech Valparaiso Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech East Chicago Member Trine University Member Manchester University Ft. Wayne Campus Member Ivy Tech Warsaw Member IU Foundation Member Wabash College Member Ivy Tech Lafayette Member Goshen College Member Grace College Member Purdue Northwest Hammond Campus Member Ivy Tech Northwest Member Purdue University Ft. Wayne Member Indiana University Northwest Member Purdue University Anderson |
| Current State: | Closed |
| Start Time: | 2020-07-08 20:12:20 |
| End Time: | 2020-07-08 20:13:36 |
| Description | Backbones GARY-SBND and IPIU-SBND were briefly unavailable. I-Light Engineers were engaged and requested further investigation via Vendor Zayo. Vendor Zayo reported no planned maintenance or emergency repair activity was taking place that would have caused the outage. Reason for outage was undetermined. Please note - Traffic rerouted via redundant connections. |
| Ticket No.: | CHG0043669 |
| Subject: | Maintenance Completed - I-Light Various Backbones |
| Source Of Impact: | Internal |
| Affected: | Backbone HPER-IPHE
Backbone BLTN-IPHE Fiber/Services Provider Smithville Member Vincennes University Plainfield Member Vincennes University Lebanon Member Vincennes University Jasper Member Vincennes University Aviation Member WYIN Lakeshore Public TV Member WNIN Tri State Public Media Evansville Member Ivy Tech Columbus Member Ivy Tech Bloomington Member Indiana University Southeast Water Tower Square Member Indiana University South Bend Member Indiana University East Member Indiana University Kokomo Member Indiana University Northwest Member Indiana University Bloomington & Indianapolis Member Indiana University Purdue University Columbus Learning Center Member IU School of Medicine Health Science Member IU Foundation Member IU Research Network Member IU/IUPUI Campus Phone Member St. Francis Crown Point Member Martin University Member Franklin College Member Delaware County CES Member Indiana Office of Technology Peer Indiana GigaPOP |
| Start Time: | 2020-07-15 04:00:00 |
| End Time: | 2020-07-15 10:00:00 |
| Description | I-Light Engineering performed maintenance alongside IU Wire and Cable (WAC) and Vendor Smithville to diagnose lack of continuity on specific strands from HPER to Martinsville along the I-Light Indianapolis to Bloomington fiber route. No outages were observed. Maintenance is completed. |
| Ticket No.: | CHG0044461 |
| Subject: | Maintenance 3 of 4 - I-Light Backbone ISUFEDERAL-ROSEHUL |
| Source Of Impact: | Vendor |
| Affected: | Backbone ISUFEDERAL-ROSEHUL
Member Indiana State University Federal Hall Member Rose Hulman Institute of Technology |
| Start Time: | 2020-07-29 04:00:00 |
| End Time: | 2020-07-29 10:00:00 |
| Description | The listed will remain available while Vendor JOINK Engineers perform maintenance located at 414 S 29th Street in Terre Haute, IN. No outages are expected. The entire window is reserved. This is maintenance window 3 of 4. The fourth activity date is scheduled for Thursday, July 30, 2020. |
| Ticket No.: | CHG0044459 |
| Subject: | Maintenance 1 of 4 - I-Light Backbone ISUFEDERAL-ROSEHUL |
| Source Of Impact: | Vendor |
| Affected: | Backbone ISUFEDERAL-ROSEHUL
Member Indiana State University Federal Hall Member Rose Hulman Institute of Technology |
| Start Time: | 2020-07-27 04:00:00 |
| End Time: | 2020-07-27 10:00:00 |
| Description | The listed will remain available while Vendor JOINK Engineers perform maintenance located at 414 S 29th Street in Terre Haute, IN. No outages are expected. The entire window is reserved. This is maintenance window 1 of 4. The second activity date is scheduled for Tuesday, July 28, 2020. The third activity date is scheduled for Wednesday, July 29, 2020. The fourth activity date is scheduled for Thursday, July 30, 2020. |
| Ticket No.: | CHG0044207 |
| Subject: | Maintenance 1 of 2 - I-Light Backbone BLTN-CLMB |
| Source Of Impact: | Vendor |
| Affected: | Backbone BLTN-CLMB
Member Vincennes University Plainfield Member Vincennes University Lebanon Member Vincennes University Jasper Member Vincennes University Aviation Member WYIN Lakeshore Public TV Member WNIN Tri State Public Media Evansville Member Ivy Tech Columbus Member Indiana University Southeast Water Tower Square Member IU Foundation Member St. Francis Crown Point Member Martin University Member Ivy Tech Bloomington Member Indiana University Purdue University Columbus Learning Center Member Franklin College Member Delaware County CES Member Indiana University Southeast Member Indiana University Purdue University Columbus Member Indiana Office of Technology Member IU/IUPUI Campus Phone Member IU Research Member Indiana University Bloomington & Indianapolis Peer Indiana GigaPOP |
| Start Time: | 2020-08-13 03:00:00 |
| End Time: | 2020-08-13 10:00:00 |
| Description | The listed will be unavailable while Vendor Zayo Engineers perform fiber relocation maintenance located at SR 46 in Belmont, IN. An outage of up to three (3) hours is expected; however, the entire window is reserved. Traffic will reroute via redundant connections. Please note - This is maintenance window 1 of 2. The second activity date is scheduled for Thursday, August 13, 2020. |
| Ticket No.: | CHG0044208 |
| Subject: | Maintenance 2 of 2 - I-Light Backbone BLTN-CLMB |
| Source Of Impact: | Vendor |
| Affected: | Backbone BLTN-CLMB
Member Vincennes University Plainfield Member Vincennes University Lebanon Member Vincennes University Jasper Member Vincennes University Aviation Member WYIN Lakeshore Public TV Member WNIN Tri State Public Media Evansville Member Ivy Tech Columbus Member Indiana University Southeast Water Tower Square Member IU Foundation Member St. Francis Crown Point Member Martin University Member Ivy Tech Bloomington Member Indiana University Purdue University Columbus Learning Center Member Franklin College Member Delaware County CES Member Indiana University Southeast Member Indiana University Purdue University Columbus Member Indiana Office of Technology Member IU/IUPUI Campus Phone Member IU Research Member Indiana University Bloomington & Indianapolis Peer Indiana GigaPOP |
| Start Time: | 2020-08-14 03:00:00 |
| End Time: | 2020-08-14 10:00:00 |
| Description | The listed will be unavailable while Vendor Zayo Engineers perform fiber relocation maintenance located at SR 46 in Belmont, IN. An outage of up to three (3) hours is expected; however, the entire window is reserved. Traffic will reroute via redundant connections. Please note - This is maintenance window 2 of 2. |
| Ticket No.: | CHG0044457 |
| Subject: | Maintenance 4 of 4 - I-Light Backbone ISUFEDERAL-ROSEHUL |
| Source Of Impact: | Vendor |
| Affected: | Backbone ISUFEDERAL-ROSEHUL
Member Indiana State University Federal Hall Member Rose Hulman Institute of Technology |
| Start Time: | 2020-07-30 04:00:00 |
| End Time: | 2020-07-30 10:00:00 |
| Description | The listed will remain available while Vendor JOINK Engineers perform maintenance located at 414 S 29th Street in Terre Haute, IN. No outages are expected. The entire window is reserved. This is maintenance window 4 of 4. |
| Ticket No.: | CHG0044394 |
| Subject: | Maintenance - I-Light Internal GlobalNOC Grafana 7 Upgrade |
| Source Of Impact: | Internal |
| Affected: | |
| Start Time: | 2020-07-27 18:00:00 |
| End Time: | 2020-07-27 19:00:00 |
| Description |
| Ticket No.: | CHG0044209 |
| Subject: | Maintenance - I-Light Member Ivy Tech Valparaiso |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Valparaiso |
| Start Time: | 2020-08-11 05:00:00 |
| End Time: | 2020-08-11 10:00:00 |
| Description | Member Ivy Tech Valparaiso will be unavailable while Vendor Zayo Engineers perform maintenance to relocate fiber at the intersection of E 700 N and Meridian in Valparaiso, IN. An outage of up to five (5) hours is expected; however, the entire window is reserved. |
| Ticket No.: | CHG0044211 |
| Subject: | Maintenance - I-Light Backbone EVVL-IUSMEVVL |
| Source Of Impact: | Vendor |
| Affected: | Backbone EVVL-IUSMEVVL
Member Vincennes University - Fort Branch Member University of Southern Indiana Member University of Evansville |
| Start Time: | 2020-08-04 05:01:00 |
| End Time: | 2020-08-04 10:00:00 |
| Description | The listed will be unavailable while Vendor WOW Business Engineers perform software upgrade maintenance in Evansville, IN. An outage of up to 20 minutes is expected; however, the entire window is reserved. |
| Ticket No.: | CHG0044421 |
| Subject: | Maintenance 2 of 2 - I-Light Member University of Indianapolis |
| Source Of Impact: | Vendor |
| Affected: | Member University of Indianapolis |
| Start Time: | 2020-07-27 04:01:00 |
| End Time: | 2020-07-27 10:00:00 |
| Description | Member University of Indianapolis will remain available while Vendor Crown Castle Engineers perform nationwide network maintenance. No outages are expected and the entire window is reserved. Please note - This is maintenance window 2 of 2. |
| Ticket No.: | CHG0044422 |
| Subject: | Maintenance 1 of 2 - I-Light Member University of Indianapolis |
| Source Of Impact: | Vendor |
| Affected: | Member University of Indianapolis |
| Start Time: | 2020-07-25 04:01:00 |
| End Time: | 2020-07-25 06:00:00 |
| Description | Member University of Indianapolis will remain available while Vendor Crown Castle Engineers perform nationwide network maintenance. No outages are expected and the entire window is reserved. Please note - This is maintenance window 1 of 2. The second activity date is scheduled for Monday, July 27, 2020. |
| Ticket No.: | CHG0044460 |
| Subject: | Maintenance 2 of 4 - I-Light Backbone ISUFEDERAL-ROSEHUL |
| Source Of Impact: | Vendor |
| Affected: | Backbone ISUFEDERAL-ROSEHUL
Member Indiana State University Federal Hall Member Rose Hulman Institute of Technology |
| Start Time: | 2020-07-28 04:00:00 |
| End Time: | 2020-07-28 10:00:00 |
| Description | The listed will remain available while Vendor JOINK Engineers perform maintenance located at 414 S 29th Street in Terre Haute, IN. No outages are expected. The entire window is reserved. This is maintenance window 2 of 4. The third activity date is scheduled for Wednesday, July 29, 2020. The fourth activity date is scheduled for Thursday, July 30, 2020. |
| Ticket No.: | CHG0044435 |
| Subject: | Maintenance - I-Light Internal GlobalNOC GSCS Version 1.0.1 Update |
| Source Of Impact: | Internal |
| Affected: | |
| Start Time: | 2020-07-27 16:00:00 |
| End Time: | 2020-07-27 18:00:00 |
| Description |
| Ticket No.: | CHG0043973 |
| Subject: | Maintenance Completed - I-Light POP IPHE (Indianapolis - Lifeline) |
| Source Of Impact: | Internal |
| Affected: | POP IPHE (Indianapolis - Lifeline) |
| Start Time: | 2020-07-14 04:00:00 |
| End Time: | 2020-07-14 10:00:00 |
| Description | I-Light Engineering performed maintenance at POP IPHE (Indianapolis - Lifeline) to conduct a pem0 swap. Maintenance has been completed. |
| Ticket No.: | CHG0044239 |
| Subject: | Maintenance Completed - I-Light Internal GlobalNOC tsds-services 1.6.8 Upgrade |
| Source Of Impact: | Internal |
| Affected: | |
| Start Time: | 2020-07-22 22:00:00 |
| End Time: | 2020-07-22 23:00:00 |
| Description |
| Ticket No.: | CHG0043869 |
| Subject: | Maintenance - I-Light Member St. Mary of the Woods College |
| Source Of Impact: | Internal |
| Affected: | Member St. Mary of the Woods College |
| Start Time: | 2020-07-10 18:00:00 |
| End Time: | 2020-07-10 19:00:00 |
| Description |
| Ticket No.: | CHG0044296 |
| Subject: | Maintenance Completed - I-Light Member Ivy Tech Logansport |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Logansport |
| Start Time: | 2020-07-23 04:00:00 |
| End Time: | 2020-07-23 09:00:00 |
| Description | Member Ivy Tech Logansport remained available while Vendor Cinergy Metronet Engineers performed maintenance to conduct software upgrades. Maintenance has been completed. |
| Ticket No.: | CHG0043663 |
| Subject: | Maintenance Completed - I-Light Members Purdue University Kokomo and Purdue University Richmond |
| Source Of Impact: | Internal |
| Affected: | Member Purdue University Kokomo
Member Purdue University Richmond |
| Start Time: | 2020-07-10 12:00:00 |
| End Time: | 2020-07-10 16:00:00 |
| Description |
| Ticket No.: | CHG0044291 |
| Subject: | Maintenance Completed - I-Light Members Ivy Tech Logansport and Ivy Tech Wabash |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Logansport
Member Ivy Tech Wabash |
| Start Time: | 2020-07-23 04:00:00 |
| End Time: | 2020-07-23 09:00:00 |
| Description | Members Ivy Tech Logansport and Ivy Tech Wabash remained available while Vendor Cinergy Metronet Engineers performed maintenance to conduct software upgrades. Maintenance has been completed. |
| Ticket No.: | CHG0044084 |
| Subject: | Maintenance Completed - I-Light Member St. Mary of the Woods College |
| Source Of Impact: | Internal |
| Affected: | Member St. Mary of the Woods College |
| Start Time: | 2020-07-17 04:00:00 |
| End Time: | 2020-07-17 06:00:00 |
| Description |
| Ticket No.: | CHG0043742 |
| Subject: | Maintenance Completed- I-Light Member Ivy Tech Logansport |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Logansport |
| Start Time: | 2020-07-15 05:00:00 |
| End Time: | 2020-07-15 08:00:00 |
| Description | Member Ivy Tech Logansport was unavailable while Vendor Cinergy Metronet Engineers performed software upgrade maintenance. Maintenance has been completed. |
| Ticket No.: | CHG0044131 |
| Subject: | Maintenance Completed - I-Light Backbone INSH-IPIU |
| Source Of Impact: | Internal |
| Affected: | Backbone INSH-IPIU
Member Legislative Services Agency Member WFYI Member I-Light Streaming Group |
| Start Time: | 2020-07-21 21:00:00 |
| End Time: | 2020-07-21 23:30:00 |
| Description | I-Light Engineering performed maintenance to upgrade three switches located at the Indiana Statehouse. Maintenance has been completed. |