I-Light Network Operations Report
2020-05-15 - 2020-05-28
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0057564 | 2 - High | 2 - High | Brief Outage - I-Light Backbones EVVL-NEWA and MILL-NEWA | Undetermined | Undetermined | Resolved | 2020-05-15 19:14:17 | 2020-05-15 19:15:33 | 0 days 0 hr 1 min |
| INC0057658 | 2 - High | 2 - High | Outage Resolved - I-Light POP OAKC | Hardware | Internal | Resolved | 2020-05-18 01:33:25 | 2020-05-18 14:59:27 | 0 days 13 hr 26 min |
| INC0058082 | 3 - Moderate | 3 - Moderate | Outage Resolved - I-Light Various Backbones | Circuit - Cut Fiber | Vendor | Resolved | 2020-05-25 02:43:31 | 2020-05-25 15:42:27 | 0 days 12 hr 58 min |
| Ticket No.: | INC0057564 |
| Subject: | Brief Outage - I-Light Backbones EVVL-NEWA and MILL-NEWA |
| Source Of Impact: | Undetermined |
| Affected: | ILN-EVVL-NEWA-100GE-24292
Backbone EVVL-NEWA Backbone MILL-NEWA Member Vincennes University - Fort Branch Member Vincennes University - Plainfield Member Vincennes University Lebanon Member Vincennes University - Jasper Member Vincennes University Aviation Member University of Evansville Member Indiana State University Member St. Mary of the Woods College Member Oakland City University Member Vincennes University - Indiana Deaf School Member Rose Hulman Venture Member Rose Hulman Institute of Technology Member Indiana University Southeast Member Indiana University Southeast - Water Tower Square Member Ivy Tech Evansville Member Ivy Tech Indianapolis Central Office Member Ivy Tech Sellersburg Member Ivy Tech Madison Member Hanover College Member University of Southern Indiana Member Wabash College Member IU School of Medicine Health Science Member Indiana State University Federal Hall |
| Current State: | Resolved |
| Start Time: | 2020-05-15 19:14:17 |
| End Time: | 2020-05-15 19:15:33 |
| Description | Backbones EVVL-NEWA and MILL-NEWA was briefly unavailable. Zayo Engineers were engaged for further investigation; however, the reason for outage was undetermined. Please note - All traffic rerouted via redundant connections. |
| Ticket No.: | INC0057658 |
| Subject: | Outage Resolved - I-Light POP OAKC |
| Source Of Impact: | Internal |
| Affected: | bbsw.oakc.ilight.net
opt.oakc.ilight.net Backbone OAKC-VINC Backbone OAKC-OAKC Backbone EVVL-OAKC Member Vincennes University - Plainfield Member Vincennes University Lebanon Member Vincennes University - Jasper Member Vincennes University - Fort Branch Member Vincennes University Aviation Member Oakland City University Member University of Evansville Member Indiana University Southeast - Water Tower Square Member Wabash College Member Indiana State University Member St. Mary of the Woods College Member Rose Hulman Institute of Technology Member Indiana University Southeast Member Indiana State University Federal Hall Member WFWA - Fort Wayne PBS Member Ivy Tech Sellersburg Member Ivy Tech Madison Member Ivy Tech Evansville Member Hanover College Member University of Southern Indiana Member IU School of Medicine Health Science |
| Current State: | Resolved |
| Start Time: | 2020-05-18 01:33:25 |
| End Time: | 2020-05-18 14:59:27 |
| Description | POP OAKC is now available. Oakland City University and I-Light Engineering were engaged and reported a widespread power outage affecting the OAKC POP. Upon restoration of power, I-Light Engineering discovered a failed card at the OAKC POP and was dispatched to replace. All services have restored and no further issues are expected. Please note - Traffic rerouted via redundant connections. |
| Ticket No.: | INC0058082 |
| Subject: | Outage Resolved - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | ILN-IPIU-SBND-100GE-24338
ILN-MCCI-SBND-FIBR-03811 ILN-MCCI-SBND-10GE-25432 ILN-MUNC-RCMD-10GE-24924 ILN-IPIU-IPIU-100GE-24242 Backbone PUNC-SBND Backbone MCCI-SBND Backbone IPIU-SBND Backbone IPHE-IPIU Backbone FTWY-SBND Backbone FTWY-FTWY Backbone FTWY-IVYFTWN Member Valparaiso University Member Goshen College Member Purdue NorthWest Westville Campus Member Purdue University Ft. Wayne Member Purdue University Anderson Member Michiana Hematology Member WNIT – Michiana Public Broadcasting Corporation Member University of St. Francis Member Huntington University Member Trine University Member Indiana Wesleyan University Member Ivy Tech Fort Wayne Member Ivy Tech South Bend Member Ivy Tech Richmond Member Ivy Tech Muncie Member Ivy Tech Marion Member Ivy Tech Lawrenceburg Member Ivy Tech Elkhart Member Ivy Tech Connersville Member Bethel University Member Anderson University Member Indiana Institute of Technology Ft. Wayne Member Holy Cross College Member Earlham College Member Indiana University East Member Ball State University Member Indiana University South Bend Member Manchester University – Ft. Wayne Campus Member University of Notre Dame Member IU Foundation |
| Current State: | Resolved |
| Start Time: | 2020-05-25 02:43:31 |
| End Time: | 2020-05-25 15:42:27 |
| Description | The listed are now available. Vendor Zayo Engineers reported the reason for outage was due to a fiber cut resulting from a car hitting and damaging a pole at 53312 Ironwood, South Bend, IN. Fiber crews were dispatched and repaired fibers restoring all services. No further outages are expected. Please note - All traffic rerouted via redundant connections. |
| Ticket No.: | CHG0042943 |
| Subject: | Maintenance - I-Light Backbone BLTN-IPHE |
| Source Of Impact: | Vendor |
| Affected: | Backbone BLTN-IPHE
Fiber/Services Provider Smithville Member Vincennes University – Plainfield Member Vincennes University Lebanon Member Vincennes University – Jasper Member Vincennes University Aviation Member WYIN – Tri State Public Media Evansville Member WYIN – Lakeshore Public TV Member Ivy Tech Columbus Member Ivy Tech Bloomington Member Indiana University Purdue University Columbus Learning Center Member Indiana University Southeast – Water Tower Square Member Indiana University South Bend Member Indiana University East Member Indiana University Kokomo Member Indiana University Northwest Member Indiana Office of Technology Member IU School of Medicine Health Science Member IU Foundation Member IU Research Network Member IU/IUPUI Campus Phone Member Indiana University Member St. Francis Crown Point Member Martin University Member Franklin College Member Delaware County CES Peer Indiana GigaPOP |
| Start Time: | 2020-06-02 04:01:00 |
| End Time: | 2020-06-02 10:00:00 |
| Description | The listed will be unavailable while Fiber/Services Provider South Central Indiana REMC perform fiber maintenance as a result of I-69 construction. Location of work is Hanna Avenue, west of I-465 in Indianapolis, IN. An outage of up to one (1) hour is expected; however, the entire window is reserved. Please note - Traffic will reroute via redundant connections. |
| Ticket No.: | CHG0042998 |
| Subject: | Maintenance 1 of 3 - I-Light Members Ivy Tech Lawrenceburg and Ivy Tech Sellersburg |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Lawrenceburg
Member Ivy Tech Sellersburg |
| Start Time: | 2020-06-09 04:01:00 |
| End Time: | 2020-06-09 09:00:00 |
| Description | Members Ivy Tech Lawrenceburg and Ivy Tech Sellersburg will remain available while Vendor Zayo Engineers perform maintenance to conduct a routine fiber audit located at 1297 Columbus Avenue in Batesville, IN. No outages are expected. The entire window is reserved. |
| Ticket No.: | CHG0042937 |
| Subject: | Maintenance - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone CROT-NEWA
Backbone CLMB-CROT Backbone CLMB-NEWA Backbone CROT-HNRCLLG Backbone ISUFEDERAL-ROSEHUL Member Ivy Tech Lawrenceburg Member Ivy Tech Madison Member Ivy Tech Sellersburg Member Ivy Tech Evansville Member Hanover College Member Wabash College Member Indiana State University Member Indiana State Federal Hall Member WFWA – Fort Wayne PBS Member University of Southern Indiana Member St. Mary of the Woods College Member Rose Hulman Institute of Technology Member Vincennes University – Plainfield Member Vincennes University – Lebanon Member Vincennes University – Jasper Member Vincennes University – Fort Branch Member Vincennes University Aviation Member University of Evansville Member Oakland City University Member Purdue Polytechnic New Albany Member University Southeast Member Indiana University Southeast – Water Tower Square Member IU School of Medicine Health Science |
| Start Time: | 2020-06-02 04:01:00 |
| End Time: | 2020-06-02 09:00:00 |
| Description | The listed will be unavailable while Vendor Zayo Engineers perform maintenance to replace a damaged fiber cable in Cementville, IN. An outage of up to one (1) hour is expected; however, the entire window is reserved. Please note - Traffic will reroute via redundant connections. |