I-Light Network Operations Report
2020-02-21 - 2020-03-05
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0053023 | 2 - High | 2 - High | Brief Outage - I-Light Backbones ARSN-IPHE and IPHE-SBND | Investigating | Undetermined | Resolved | 2020-03-03 21:38:34 | 2020-03-03 21:40:06 | 0 days 0 hr 1 min |
| Ticket No.: | INC0053023 |
| Subject: | Brief Outage - I-Light Backbones ARSN-IPHE and IPHE-SBND |
| Source Of Impact: | Undetermined |
| Affected: | ILN-IPHE-SBND-100GE-24342
ILN-ARSN-IPHE-100GE-24297 Backbone ARSN-IPHE Backbone IPHE-SBND Backbone IPHE-IPIU Member Anderson University Member Ball State University Member Bethel University Member Goshen College Member Grace College Member Holy Cross College Member Huntington University Member IU Foundation Member Indiana Institute of Technology Ft. Wayne Member Indiana Office of Technology Member Indiana University Kokomo Member Indiana University Northwest Member Indiana University South Bend Member Indiana Wesleyan University Member Ivy Tech East Chicago Member Ivy Tech Elkhart Member Ivy Tech Fort Wayne Member Ivy Tech Gary Member Ivy Tech Kokomo Member Ivy Tech Lafayette Member Ivy Tech Marion Member Ivy Tech Michigan City Member Ivy Tech Muncie Member Ivy Tech Northwest Member Ivy Tech South Bend Member Ivy Tech Valparaiso Member Ivy Tech Warsaw Member Manchester University - Ft. Wayne Campus Member Manchester University - North Manchester Campus Member Michiana Hematology Member Purdue University Anderson Member Purdue University Ft. Wayne Member Purdue NorthWest Hammond Campus Member Purdue NorthWest Westville Campus Member St. Francis Crown Point Member St. Mary of the Woods College Member Trine University Member University of St. Francis Member Valparaiso University Member WNIT - Michiana Public Broadcasting Corporation Member Wabash College |
| Current State: | Resolved |
| Start Time: | 2020-03-03 21:38:34 |
| End Time: | 2020-03-03 21:40:06 |
| Description | Backbones ARSN-IPHE and IPHE-SBND were briefly unavailable. I-Light Engineers have been contacted; however, the reason for the brief outage is pending. *Please note - Traffic rerouted via redundant connections. |
| Ticket No.: | CHG0041452 |
| Subject: | Maintenance Completed - I-Light Internal Core Router IPIU - Configuration Testing |
| Source Of Impact: | Internal |
| Affected: | |
| Start Time: | 2020-03-06 09:30:00 |
| End Time: | 2020-03-06 12:00:00 |
| Description | I-Light Engineering has performed maintenance to test a new configuration on Core Router IPIU. No impact to Member services occurred and this maintenance has been completed. |
| Ticket No.: | CHG0041085 |
| Subject: | Maintenance - I-Light Member Vincennes University - Fort Branch |
| Source Of Impact: | Vendor |
| Affected: | Member Vincennes University - Fort Branch |
| Start Time: | 2020-03-30 04:00:00 |
| End Time: | 2020-03-30 10:00:00 |
| Description | Member Vincennes University - Fort Branch will be unavailable while MetroNet Engineers perform software upgrade maintenance. An outage is expected and the entire window is reserved. |
| Ticket No.: | CHG0041236 |
| Subject: | Maintenance 1 of 3 - I-Light Fiber/Services Provider Intelligent Fiber Networks |
| Source Of Impact: | Vendor |
| Affected: | |
| Start Time: | 2020-03-10 04:00:00 |
| End Time: | 2020-03-10 10:00:00 |
| Description | Fiber/Services Provider Intelligent Fiber Network (IFN) will be performing Routine Minor Preventative Maintenance at 701 Henry Street, Indianapolis, IN to conduct battery replacement and upgrades. No impact to services is expected; however, the entire window is reserved. Please note - This is maintenance window 1 of 3. The second activity date is scheduled for Wednesday, March 11, 2020. The third activity date is scheduled for Thursday, March 12, 2020. |
| Ticket No.: | CHG0041238 |
| Subject: | Maintenance 3 of 3 - I-Light Fiber/Services Provider Intelligent Fiber Networks |
| Source Of Impact: | Vendor |
| Affected: | |
| Start Time: | 2020-03-12 04:00:00 |
| End Time: | 2020-03-12 10:00:00 |
| Description | Fiber/Services Provider Intelligent Fiber Network (IFN) will be performing Routine Minor Preventative Maintenance at 701 Henry Street, Indianapolis, IN to conduct battery replacement and upgrades. No impact to services is expected; however, the entire window is reserved. Please note - This is maintenance window 3 of 3. |
| Ticket No.: | CHG0041344 |
| Subject: | Maintenance - I-Light Member University of St. Francis |
| Source Of Impact: | Internal |
| Affected: | Member St. Francis Crown Point |
| Start Time: | 2020-03-09 11:30:00 |
| End Time: | 2020-03-09 13:00:00 |
| Description | I-Light and University of St. Francis Engineers will be performing maintenance to configure backup path for St. Francis Crown Point on the new Fort Wayne metro ring. No impact to Member services is expected; however, the entire window is reserved. |
| Ticket No.: | CHG0041084 |
| Subject: | Maintenance - I-Light Member Vincennes University - Fort Branch |
| Source Of Impact: | Vendor |
| Affected: | Member Vincennes University - Fort Branch |
| Start Time: | 2020-03-16 04:00:00 |
| End Time: | 2020-03-16 10:00:00 |
| Description | Member Vincennes University - Fort Branch will be unavailable while MetroNet Engineers perform software upgrade maintenance. An outage is expected and the entire window is reserved. |
| Ticket No.: | CHG0041237 |
| Subject: | Maintenance 2 of 3 - I-Light Fiber/Services Provider Intelligent Fiber Networks |
| Source Of Impact: | Vendor |
| Affected: | |
| Start Time: | 2020-03-11 04:00:00 |
| End Time: | 2020-03-11 10:00:00 |
| Description | Fiber/Services Provider Intelligent Fiber Network (IFN) will be performing Routine Minor Preventative Maintenance at 701 Henry Street, Indianapolis, IN to conduct battery replacement and upgrades. No impact to services is expected; however, the entire window is reserved. Please note - This is maintenance window 2 of 3. The third activity date is scheduled for Thursday, March 12, 2020. |
| Ticket No.: | CHG0041300 |
| Subject: | Maintenance - I-Light Member Ivy Tech Bloomington |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Bloomington |
| Start Time: | 2020-03-13 04:01:00 |
| End Time: | 2020-03-13 09:00:00 |
| Description | Member Ivy Tech Bloomington will be unavailable while Vendor Zayo Engineers perform maintenance to relocate aerial to underground cable located at 8328 E State Road 54 Bloomfield, IN. Outages are expected, and the entire window is reserved. |
| Ticket No.: | CHG0041295 |
| Subject: | Maintenance Completed - I-Light Fiber/Services Provider Intelligent Fiber Network |
| Source Of Impact: | Vendor |
| Affected: | Fiber/Services Provider Intelligent Fiber Network |
| Start Time: | 2020-03-06 05:00:00 |
| End Time: | 2020-03-06 11:00:00 |
| Description | Fiber/Services Provider Intelligent Fiber Network performed Power Redistribution and Battery Replacement Maintenance at 5520 W 76th Street, Indianapolis, IN. Maintenance has been completed. Please note - This was a newly scheduled maintenance that was a continuation of Intelligent Fiber Network maintenances that were performed on 03/03/2020, 03/04/2020, and 03/05/2020. |
| Ticket No.: | CHG0041297 |
| Subject: | Maintenance - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone GNCS-IPHE
Backbone GNCS-ROSEHUL Backbone GNCS-TRRH Backbone ISUFEDERAL-ROSEHUL Backbone ISUFEDERAL-TRRH Member Vincennes University - Subaru Member Vincennes University - Plainfield Member Vincennes University Lebanon Member Vincennes University - Jasper Member Vincennes University - Fort Branch Member Vincennes University Aviation Member University of Evansville Member Oakland City University Member Indiana University Southeast - Water Tower Square Member Indiana University Southeast Member WFWA - Fort Wayne PBS Member Wabash College Member St. Mary of the Woods College Member Rose Hulman Venture Member Rose Hulman Institute of Technology Member Ivy Tech Sellersburg Member Ivy Tech Madison Member Ivy Tech Evansville Member Indiana State University Federal Hall Member Indiana State University Member Hanover College Member University of Southern Indiana Member IU School of Medicine Health Science |
| Start Time: | 2020-03-25 04:00:00 |
| End Time: | 2020-03-25 10:00:00 |
| Description | The listed will be unavailable while Vendor Zayo Engineers perform Fiber Maintenance in Terre Haute, IN. Outages are expected and the entire window is reserved. *Please note - Traffic will reroute via redundant connections. |