I-Light Network Operations Report
2020-01-24 - 2020-02-06
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| Ticket No.: | CHG0041001 |
| Subject: | Maintenance Completed - I-Light Vendor Wintek |
| Source Of Impact: | Vendor |
| Affected: | Vendor Wintek |
| Start Time: | 2020-02-08 12:00:00 |
| End Time: | 2020-02-08 16:00:00 |
| Description | Vendor Wintek performed Data Center Power Maintenance at the SIA plant located at 5000 St. Rd. 38 E in Lafayette, IN. Maintenance is complete. |
| Ticket No.: | CHG0040912 |
| Subject: | Maintenance - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone LFYT-MTAY
Backbone IPIU-SBND Backbone IPHE-IPIU Backbone GARY-LFYT Backbone DLPH-LFYT Backbone IPIU-LFYT Member WNIT - Michiana Public Broadcasting Corporation Member Michiana Hematology Member Valparaiso University Member University of St. Francis Member Huntington University Member Vincennes University - Subaru Member Purdue University South Bend Member Purdue NorthWest Westville Campus Member Purdue University Member Purdue University Ft. Wayne Member Purdue University Anderson Member Purdue University New Albany Member Purdue NorthWest Hammond Campus Member Ivy Tech Valparaiso Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech Fort Wayne Member Ivy Tech East Chicago Member Ivy Tech South Bend Member Ivy Tech Richmond Member Ivy Tech Warsaw Member Ivy Tech Muncie Member Ivy Tech Marion Member Ivy Tech Lawrenceburg Member Ivy Tech Elkhart Member Ivy Tech Lafayette Member Ivy Tech Northwest Member Ivy Tech Connersville Member Manchester University - North Manchester Campus Member Manchester University - Ft. Wayne Campus Member Trine University Member Ball State University Member Wabash College Member Huntington University Member Holy Cross College Member Goshen College Member Grace College Member Earlham College Member Bethel University Member Anderson University Member DePauw University Member University of Notre Dame Member IU Foundation Member Indiana Office of Technology Member Indiana Institute of Technology Ft. Wayne Member Indiana University South Bend Member Indiana University East Member Indiana University Fort Wayne Member Indiana University Kokomo Member Indiana University Northwest Member Indiana Wesleyan University |
| Start Time: | 2020-02-21 05:01:00 |
| End Time: | 2020-02-21 10:00:00 |
| Description | The listed will be unavailable while Vendor Zayo Engineers perform fiber maintenance at the intersection of E Co Rd 300 N and N Co Rd 130 E in Kilmore, IN to insert a new site. An outage of up to one (1) hour is expected; however, the entire window is reserved. Please note - Traffic will reroute via redundant connections. |
| Ticket No.: | CHG0040563 |
| Subject: | Maintenance 2 of 3 - I-Light POP Lifeline |
| Source Of Impact: | Vendor |
| Affected: | POP Lifeline |
| Start Time: | 2020-02-25 13:00:00 |
| End Time: | 2020-02-25 22:00:00 |
| Description | Starting Monday, February 24, 2020 through Wednesday, February 26, 2020 beginning at 8:00AM ET and ending at approximately 5:00PM ET each day, Lifeline Data Centers and Mitsubishi Engineers will be performing scheduled mandatory, major preventive maintenance inspections on all 9 UPS systems at the 401 North Shadeland Avenue facility and all 4 UPS systems at the 733 West Henry Street facility. The major inspection routine dictates that the UPS systems be placed in external bypass as part of the service. External bypass is an OSHA and arc flash safety requirement due to the close proximity of live 480-volt power to some of the work being performed. External bypass is a manual process which externally wraps power around the UPS system. Should a utility power failure occur while the UPS system is bypassed, the power feed will be protected by generator only. Some important notes regarding the procedure: - The external bypass procedure is electrically a make-before-break process. This means that the power feed to the output side of the UPS system will not be interrupted by the wraparound procedure or at any time during the process. - Each unit will be in external bypass mode for about 1 hour. - Only 1 unit at each facility will be in external bypass mode at any given time. *Please note - This is maintenance window 2 of 3. The third activity date is scheduled for Wednesday, February, 26, 2020. |
| Ticket No.: | CHG0040559 |
| Subject: | Maintenance 1 of 3 - I-Light POP Lifeline |
| Source Of Impact: | Vendor |
| Affected: | POP Lifeline |
| Start Time: | 2020-02-24 13:00:00 |
| End Time: | 2020-02-24 22:00:00 |
| Description | Starting Monday, February 24, 2020 through Wednesday, February 26, 2020 beginning at 8:00AM ET and ending at approximately 5:00PM ET each day, Lifeline Data Centers and Mitsubishi Engineers will be performing scheduled mandatory, major preventive maintenance inspections on all 9 UPS systems at the 401 North Shadeland Avenue facility and all 4 UPS systems at the 733 West Henry Street facility. The major inspection routine dictates that the UPS systems be placed in external bypass as part of the service. External bypass is an OSHA and arc flash safety requirement due to the close proximity of live 480-volt power to some of the work being performed. External bypass is a manual process which externally wraps power around the UPS system. Should a utility power failure occur while the UPS system is bypassed, the power feed will be protected by generator only. Some important notes regarding the procedure: - The external bypass procedure is electrically a make-before-break process. This means that the power feed to the output side of the UPS system will not be interrupted by the wraparound procedure or at any time during the process. - Each unit will be in external bypass mode for about 1 hour. - Only 1 unit at each facility will be in external bypass mode at any given time. *Please note - This is maintenance window 1 of 3. The second activity date is scheduled for Tuesday, February 25, 2020. The third activity date is scheduled for Wednesday, February, 26, 2020. |
| Ticket No.: | CHG0040605 |
| Subject: | Maintenance - I-Light Members Franklin College and Ivy Tech Franklin |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Franklin
Member Franklin College |
| Start Time: | 2020-02-12 03:00:00 |
| End Time: | 2020-02-12 10:00:00 |
| Description | The above listed will be unavailable while Vendor Zayo Engineers perform fiber maintenance located at Emerson and Main Street, Greenwood, IN. Outages are expected and the entire window is reserved. *Please note - Traffic should reroute via redundant connections. |
| Ticket No.: | CHG0040991 |
| Subject: | Maintenance - I-Light Modification to LDP |
| Source Of Impact: | Internal |
| Affected: | |
| Start Time: | 2020-02-12 05:00:00 |
| End Time: | 2020-02-12 07:00:00 |
| Description | I-Light Network Engineers will be performing maintenance that will adjust BGP MED values on both core routers. No service impact is expected, and the entire window is reserved. |
| Ticket No.: | CHG0040904 |
| Subject: | Maintenance 2 of 5 - I-Light Fiber/Services Provider Intelligent Fiber Network |
| Source Of Impact: | Vendor |
| Affected: | Fiber/Services Provider Intelligent Fiber Network |
| Start Time: | 2020-02-11 05:00:00 |
| End Time: | 2020-02-11 11:00:00 |
| Description | Fiber/Services Provider Intelligent Fiber Network will be performing Power Redistribution and Battery Replacement Maintenance at 5520 W 76th Street, Indianapolis, IN. No impact of Member services is expected. The entire window is reserved. Please note - This is Maintenance window 2 of 5. The third activity date is scheduled for 02/12/2020. The fourth activity date is scheduled for 02/13/2020. The fifth activity date is scheduled for 02/14/2020. |
| Ticket No.: | CHG0040769 |
| Subject: | Maintenance - I-Light Member Ivy Tech Franklin |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Franklin |
| Start Time: | 2020-02-11 05:00:00 |
| End Time: | 2020-02-11 10:00:00 |
| Description | Member Ivy Tech Franklin will be unavailable while Zayo Engineers perform maintenance to relocate 96ct cable between Jefferson Street and Westview Drive at the intersection of Jefferson Street and SR 144. Franklin, IN. An outage of two (2) hours is expected; however, the entire window is reserved. |
| Ticket No.: | CHG0041014 |
| Subject: | Maintenance - I-Light Member WYIN - Lakeshore Public TV Mgmt & Data Simplex Test |
| Source Of Impact: | Internal |
| Affected: | Member WYIN - Lakeshore Public TV |
| Start Time: | 2020-02-10 15:00:00 |
| End Time: | 2020-02-10 23:00:00 |
| Description | I-Light and AT&T Engineering will be performing maintenance to test I-Light and AT&Ts policing and shaping configurations for Member WYIN - Lakeshore Public TV. No impact to member services is expected; however the entire window is reserved. |
| Ticket No.: | CHG0040964 |
| Subject: | Maintenance 1 of 3 - I-Light Fiber/Services Provider Intelligent Fiber Networks |
| Source Of Impact: | Vendor |
| Affected: | Fiber/Services Provider Intelligent Fiber Networks |
| Start Time: | 2020-02-18 05:00:00 |
| End Time: | 2020-02-18 11:00:00 |
| Description | Fiber/Services Provider Intelligent Fiber Networks will be performing Routine Minor Preventative Maintenance at 701 Henry Street, Indianapolis, IN to conduct battery replacement and upgrades. No impact to services is expected; however, the entire window is reserved. Please note - This is maintenance window 1 of 3. The second activity date is scheduled for Wednesday, February 19, 2020. The third activity date is scheduled for Thursday, February 20, 2020. |
| Ticket No.: | CHG0040907 |
| Subject: | Maintenance 5 of 5 - I-Light Fiber/Services Provider Intelligent Fiber Network |
| Source Of Impact: | Vendor |
| Affected: | Fiber/Services Provider Intelligent Fiber Network |
| Start Time: | 2020-02-14 05:00:00 |
| End Time: | 2020-02-14 11:00:00 |
| Description | Fiber/Services Provider Intelligent Fiber Network will be performing Power Redistribution and Battery Replacement Maintenance at 5520 W 76th Street, Indianapolis, IN. No impact of Member services is expected. The entire window is reserved. Please note - This is Maintenance window 5 of 5. |
| Ticket No.: | CHG0040965 |
| Subject: | Maintenance 2 of 3 - I-Light Fiber/Services Provider Intelligent Fiber Networks |
| Source Of Impact: | Vendor |
| Affected: | Fiber/Services Provider Intelligent Fiber Networks |
| Start Time: | 2020-02-19 05:00:00 |
| End Time: | 2020-02-19 11:00:00 |
| Description | Fiber/Services Provider Intelligent Fiber Networks will be performing Routine Minor Preventative Maintenance at 701 Henry Street, Indianapolis, IN to conduct battery replacement and upgrades. No impact to services is expected; however, the entire window is reserved. Please note - This is maintenance window 2 of 3. The third activity date is scheduled for Thursday, February 20, 2020. |
| Ticket No.: | CHG0040966 |
| Subject: | Maintenance 3 of 3 - I-Light Fiber/Services Provider Intelligent Fiber Networks |
| Source Of Impact: | Vendor |
| Affected: | Fiber/Services Provider Intelligent Fiber Networks |
| Start Time: | 2020-02-20 05:00:00 |
| End Time: | 2020-02-20 11:00:00 |
| Description | Fiber/Services Provider Intelligent Fiber Networks will be performing Routine Minor Preventative Maintenance at 701 Henry Street, Indianapolis, IN to conduct battery replacement and upgrades. No impact to services is expected; however, the entire window is reserved. Please note - This is maintenance window 3 of 3. |
| Ticket No.: | CHG0040564 |
| Subject: | Maintenance 3 of 3 - I-Light POP Lifeline |
| Source Of Impact: | Vendor |
| Affected: | POP Lifeline |
| Start Time: | 2020-02-26 13:00:00 |
| End Time: | 2020-02-26 22:00:00 |
| Description | Starting Monday, February 24, 2020 through Wednesday, February 26, 2020 beginning at 8:00AM ET and ending at approximately 5:00PM ET each day, Lifeline Data Centers and Mitsubishi Engineers will be performing scheduled mandatory, major preventive maintenance inspections on all 9 UPS systems at the 401 North Shadeland Avenue facility and all 4 UPS systems at the 733 West Henry Street facility. The major inspection routine dictates that the UPS systems be placed in external bypass as part of the service. External bypass is an OSHA and arc flash safety requirement due to the close proximity of live 480-volt power to some of the work being performed. External bypass is a manual process which externally wraps power around the UPS system. Should a utility power failure occur while the UPS system is bypassed, the power feed will be protected by generator only. Some important notes regarding the procedure: - The external bypass procedure is electrically a make-before-break process. This means that the power feed to the output side of the UPS system will not be interrupted by the wraparound procedure or at any time during the process. - Each unit will be in external bypass mode for about 1 hour. - Only 1 unit at each facility will be in external bypass mode at any given time. *Please note - This is maintenance window 3 of 3. |
| Ticket No.: | CHG0040905 |
| Subject: | Maintenance 3 of 5 - I-Light Fiber/Services Provider Intelligent Fiber Network |
| Source Of Impact: | Vendor |
| Affected: | Fiber/Services Provider Intelligent Fiber Network |
| Start Time: | 2020-02-12 05:00:00 |
| End Time: | 2020-02-12 11:00:00 |
| Description | Fiber/Services Provider Intelligent Fiber Network will be performing Power Redistribution and Battery Replacement Maintenance at 5520 W 76th Street, Indianapolis, IN. No impact of Member services is expected. The entire window is reserved. Please note - This is Maintenance window 3 of 5. The fourth activity date is scheduled for 02/13/2020. The fifth activity date is scheduled for 02/14/2020. |
| Ticket No.: | CHG0040903 |
| Subject: | Maintenance Completed 1 of 5 - I-Light Fiber/Services Provider Intelligent Fiber Network |
| Source Of Impact: | Vendor |
| Affected: | Fiber/Services Provider Intelligent Fiber Network |
| Start Time: | 2020-02-10 05:00:00 |
| End Time: | 2020-02-10 11:00:00 |
| Description | Fiber/Services Provider Intelligent Fiber Network was performing Power Redistribution and Battery Replacement Maintenance at 5520 W 76th Street, Indianapolis, IN. Maintenance has been completed. Please note - This was Maintenance window 1 of 5. The second activity date is scheduled for 02/11/2020. The third activity date is scheduled for 02/12/2020. The fourth activity date is scheduled for 02/13/2020. The fifth activity date is scheduled for 02/14/2020. |
| Ticket No.: | CHG0040906 |
| Subject: | Maintenance 4 of 5 - I-Light Fiber/Services Provider Intelligent Fiber Network |
| Source Of Impact: | Vendor |
| Affected: | Fiber/Services Provider Intelligent Fiber Network |
| Start Time: | 2020-02-13 05:00:00 |
| End Time: | 2020-02-13 11:00:00 |
| Description | Fiber/Services Provider Intelligent Fiber Network will be performing Power Redistribution and Battery Replacement Maintenance at 5520 W 76th Street, Indianapolis, IN. No impact of Member services is expected. The entire window is reserved. Please note - This is Maintenance window 4 of 5. The fifth activity date is scheduled for 02/14/2020. |