I-Light Network Operations Report
2020-01-10 - 2020-01-23
I-Light Network Operations Center
Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
---|---|---|---|---|---|---|---|---|---|
Ticket No.: | CHG0040559 |
Subject: | Maintenance 1 of 3 - I-Light POP Lifeline |
Source Of Impact: | Vendor |
Affected: | POP Lifeline |
Start Time: | 2020-02-24 13:00:00 |
End Time: | 2020-02-24 22:00:00 |
Description | Starting Monday, February 24, 2020 through Wednesday, February 26, 2020 beginning at 8:00AM ET and ending at approximately 5:00PM ET each day, Lifeline Data Centers and Mitsubishi Engineers will be performing scheduled mandatory, major preventive maintenance inspections on all 9 UPS systems at the 401 North Shadeland Avenue facility and all 4 UPS systems at the 733 West Henry Street facility. The major inspection routine dictates that the UPS systems be placed in external bypass as part of the service. External bypass is an OSHA and arc flash safety requirement due to the close proximity of live 480-volt power to some of the work being performed. External bypass is a manual process which externally wraps power around the UPS system. Should a utility power failure occur while the UPS system is bypassed, the power feed will be protected by generator only. Some important notes regarding the procedure: - The external bypass procedure is electrically a make-before-break process. This means that the power feed to the output side of the UPS system will not be interrupted by the wraparound procedure or at any time during the process. - Each unit will be in external bypass mode for about 1 hour. - Only 1 unit at each facility will be in external bypass mode at any given time. *Please note - This is maintenance window 1 of 3. The second activity date is scheduled for Tuesday, February 25, 2020. The third activity date is scheduled for Wednesday, February, 26, 2020. |
Ticket No.: | CHG0040605 |
Subject: | Maintenance - I-Light Members Franklin College and Ivy Tech Franklin |
Source Of Impact: | Vendor |
Affected: | Member Ivy Tech Franklin
Member Franklin College |
Start Time: | 2020-02-07 03:00:00 |
End Time: | 2020-02-07 10:00:00 |
Description | The above listed will be unavailable while Vendor Zayo Engineers perform fiber maintenance located at Emerson and Main Street, Greenwood, IN. Outages are expected and the entire window is reserved. *Please note - Traffic should reroute via redundant connections. |
Ticket No.: | CHG0040769 |
Subject: | Maintenance - I-Light Member Ivy Tech Franklin |
Source Of Impact: | Vendor |
Affected: | Member Ivy Tech Franklin |
Start Time: | 2020-02-11 05:00:00 |
End Time: | 2020-02-11 10:00:00 |
Description | Member Ivy Tech Franklin will be unavailable while Zayo Engineers perform maintenance to relocate 96ct cable between Jefferson Street and Westview Drive at the intersection of Jefferson Street and SR 144. Franklin, IN. An outage of two (2) hours is expected; however, the entire window is reserved. |
Ticket No.: | CHG0040643 |
Subject: | Maintenance 2 of 2 - I-Light Various Backbones |
Source Of Impact: | Vendor |
Affected: | Backbone LFYT-MTAY
Backbone IPIU-SBND Backbone IPHE-IPIU Backbone GARY-LFYT Backbone DLPH-LFYT Backbone IPIU-LFYT Backbone IPHE-IPIU Backbone KOKM-LFYT Member WNIT - Michiana Public Broadcasting Corporation Member Vincennes University - Subaru Member Michiana Hematology Member Valparaiso University Member University of St. Francis Member Huntington University Member Indiana Wesleyan University Member Purdue University Member Purdue University South Bend Member Purdue NorthWest Westville Campus Member Purdue University Anderson Member Purdue University Ft. Wayne Member Purdue University New Albany Member Earlham College Member Bethel University Member Anderson University Member Ivy Tech Northwest Member Ivy Tech Connersville Member Ivy Tech Valparaiso Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech Fort Wayne Member Ivy Tech East Chicago Member Ivy Tech South Bend Member Ivy Tech Richmond Member Ivy Tech Warsaw Member Ivy Tech Muncie Member Ivy Tech Marion Member Ivy Tech Lawrenceburg Member Ivy Tech Elkhart Member Ivy Tech Lafayette Member Ivy Tech Kokomo Member DePauw University Member Indiana Office of Technology Member Indiana Institute of Technology Ft. Wayne Member Holy Cross College Member Goshen College Member Grace College Member IU Foundation Member Wabash College Member Ball State University Member Trine University Member University of Notre Dame Member Indiana University South Bend Member Indiana University East Member Manchester University - North Manchester Campus Member Manchester University - Ft. Wayne Campus Member Indiana University Northwest Member Indiana University Kokomo Member Indiana University Fort Wayne |
Start Time: | 2020-01-31 05:01:00 |
End Time: | 2020-01-31 10:00:00 |
Description | The listed will be unavailable while Vendor Zayo Engineers perform maintenance to replace 144ct cable along Main Street between Wallace Avenue and Scott Street located in Lafayette, IN. An outage of up to two (2) hours is expected; however, the entire window is reserved. This is maintenance window 2 of 2. Please note - Traffic will reroute via redundant connections. |
Ticket No.: | CHG0040642 |
Subject: | Maintenance 1 of 2 - I-Light Various Backbones |
Source Of Impact: | Vendor |
Affected: | Backbone LFYT-MTAY
Backbone IPIU-SBND Backbone IPHE-IPIU Backbone GARY-LFYT Backbone DLPH-LFYT Backbone IPIU-LFYT Backbone IPHE-IPIU Backbone KOKM-LFYT Member WNIT - Michiana Public Broadcasting Corporation Member Vincennes University - Subaru Member Michiana Hematology Member Valparaiso University Member University of St. Francis Member Huntington University Member Indiana Wesleyan University Member Purdue University Member Purdue University South Bend Member Purdue NorthWest Westville Campus Member Purdue University Anderson Member Purdue University Ft. Wayne Member Purdue University New Albany Member Earlham College Member Bethel University Member Anderson University Member Ivy Tech Northwest Member Ivy Tech Connersville Member Ivy Tech Valparaiso Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech Fort Wayne Member Ivy Tech East Chicago Member Ivy Tech South Bend Member Ivy Tech Richmond Member Ivy Tech Warsaw Member Ivy Tech Muncie Member Ivy Tech Marion Member Ivy Tech Lawrenceburg Member Ivy Tech Elkhart Member Ivy Tech Lafayette Member Ivy Tech Kokomo Member DePauw University Member Indiana Office of Technology Member Indiana Institute of Technology Ft. Wayne Member Holy Cross College Member Goshen College Member Grace College Member IU Foundation Member Wabash College Member Ball State University Member Trine University Member University of Notre Dame Member Indiana University South Bend Member Indiana University East Member Manchester University - North Manchester Campus Member Manchester University - Ft. Wayne Campus Member Indiana University Northwest Member Indiana University Kokomo Member Indiana University Fort Wayne |
Start Time: | 2020-01-30 05:01:00 |
End Time: | 2020-01-30 10:00:00 |
Description | The listed will be unavailable while Vendor Zayo Engineers perform maintenance to replace 144ct cable along Main Street between Wallace Avenue and Scott Street located in Lafayette, IN. An outage of up to two (2) hours is expected; however, the entire window is reserved. This is maintenance window 1 of 2. The second activity date is scheduled for Friday, January 31, 2020. Please note - Traffic will reroute via redundant connections. |
Ticket No.: | CHG0040784 |
Subject: | Maintenance - I-Light Internal NetFlow Sampling Rate Change |
Source Of Impact: | Internal |
Affected: | |
Start Time: | 2020-02-02 10:00:00 |
End Time: | 2020-02-02 11:00:00 |
Description | I-Light Engineers will be performing maintenance to adjust the NetFlow Sampling Rate, from 100 to 50. No outages are expected; however, the entire window is reserved. |
Ticket No.: | CHG0040564 |
Subject: | Maintenance 3 of 3 - I-Light POP Lifeline |
Source Of Impact: | Vendor |
Affected: | POP Lifeline |
Start Time: | 2020-02-26 13:00:00 |
End Time: | 2020-02-26 22:00:00 |
Description | Starting Monday, February 24, 2020 through Wednesday, February 26, 2020 beginning at 8:00AM ET and ending at approximately 5:00PM ET each day, Lifeline Data Centers and Mitsubishi Engineers will be performing scheduled mandatory, major preventive maintenance inspections on all 9 UPS systems at the 401 North Shadeland Avenue facility and all 4 UPS systems at the 733 West Henry Street facility. The major inspection routine dictates that the UPS systems be placed in external bypass as part of the service. External bypass is an OSHA and arc flash safety requirement due to the close proximity of live 480-volt power to some of the work being performed. External bypass is a manual process which externally wraps power around the UPS system. Should a utility power failure occur while the UPS system is bypassed, the power feed will be protected by generator only. Some important notes regarding the procedure: - The external bypass procedure is electrically a make-before-break process. This means that the power feed to the output side of the UPS system will not be interrupted by the wraparound procedure or at any time during the process. - Each unit will be in external bypass mode for about 1 hour. - Only 1 unit at each facility will be in external bypass mode at any given time. *Please note - This is maintenance window 3 of 3. |
Ticket No.: | CHG0040725 |
Subject: | Maintenance Completed - I-Light bbsw.pfw2/pfw3/pfw4/stfrncs DB Activation |
Source Of Impact: | Internal |
Affected: | |
Start Time: | 2020-01-24 15:00:00 |
End Time: | 2020-01-24 16:00:00 |
Description | I-Light Engineers activated various DB elements off of bbsw.pfw2/pfw3/pfw4/stfrncs. No impact to Member services were observed. Maintenance is completed. |
Ticket No.: | CHG0040326 |
Subject: | Maintenance 3 of 3 Completed - I-Light Backbone TRRH-VINC |
Source Of Impact: | Vendor |
Affected: | Backbone TRRH-VINC
Member Vincennes University - Subaru Member Vincennes University - Plainfield Member Vincennes University Lebanon Member Vincennes University - Jasper Member Vincennes University - Fort Branch Member Vincennes University Aviation Member University of Evansville Member Oakland City University Member Indiana University Southeast - Water Tower Square Member Wabash College Member Indiana State University Member St. Mary of the Woods College Member Rose Hulman Institute of Technology Member Indiana University Southeast Member Indiana State University Federal Hall Member WFWA - Fort Wayne Member Ivy Tech Sellersburg Member Ivy Tech Madison Member Ivy Tech Evansville Member Hanover College Member University of Southern Indiana Member IU School of Medicine Health Science |
Start Time: | 2020-01-24 05:01:00 |
End Time: | 2020-01-24 11:00:00 |
Description | Backbone TRRH-VINC remained available while Vendor JOINK Engineers performed non-disruptive maintenance. No outages occurred and this maintenance has been completed. This was maintenance window 3 of 3. |
Ticket No.: | CHG0040757 |
Subject: | Maintenance Completed - I-Light Internal Management Configuration (VLAN 78) |
Source Of Impact: | Internal |
Affected: | ILN Management, Central |
Start Time: | 2020-01-27 15:00:00 |
End Time: | 2020-01-27 18:00:00 |
Description | Management on VLAN 78 remained available while I-Light Engineering performed maintenance for testing purposes with AT&T. Maintenance has been completed. |
Ticket No.: | CHG0040563 |
Subject: | Maintenance 2 of 3 - I-Light POP Lifeline |
Source Of Impact: | Vendor |
Affected: | POP Lifeline |
Start Time: | 2020-02-25 13:00:00 |
End Time: | 2020-02-25 22:00:00 |
Description | Starting Monday, February 24, 2020 through Wednesday, February 26, 2020 beginning at 8:00AM ET and ending at approximately 5:00PM ET each day, Lifeline Data Centers and Mitsubishi Engineers will be performing scheduled mandatory, major preventive maintenance inspections on all 9 UPS systems at the 401 North Shadeland Avenue facility and all 4 UPS systems at the 733 West Henry Street facility. The major inspection routine dictates that the UPS systems be placed in external bypass as part of the service. External bypass is an OSHA and arc flash safety requirement due to the close proximity of live 480-volt power to some of the work being performed. External bypass is a manual process which externally wraps power around the UPS system. Should a utility power failure occur while the UPS system is bypassed, the power feed will be protected by generator only. Some important notes regarding the procedure: - The external bypass procedure is electrically a make-before-break process. This means that the power feed to the output side of the UPS system will not be interrupted by the wraparound procedure or at any time during the process. - Each unit will be in external bypass mode for about 1 hour. - Only 1 unit at each facility will be in external bypass mode at any given time. *Please note - This is maintenance window 2 of 3. The third activity date is scheduled for Wednesday, February, 26, 2020. |