I-Light Network Operations Report
2020-01-10 - 2020-01-23

I-Light Network Operations Center

Unscheduled Outages Summary

Incident Number Customer Impact Network Impact Title Outage Type Source of Impact Current State Start Time (UTC) End Time (UTC) Duration


Unscheduled Outages Detail


None during this report period


Upcoming Scheduled Maintenances

Ticket No.:CHG0040559
Subject:Maintenance 1 of 3 - I-Light POP Lifeline
Source Of Impact: Vendor
Affected:POP Lifeline
Start Time:2020-02-24 13:00:00
End Time:2020-02-24 22:00:00
DescriptionStarting Monday, February 24, 2020 through Wednesday, February 26, 2020 beginning at 8:00AM ET and ending at approximately 5:00PM ET each day, Lifeline Data Centers and Mitsubishi Engineers will be performing scheduled mandatory, major preventive maintenance inspections on all 9 UPS systems at the 401 North Shadeland Avenue facility and all 4 UPS systems at the 733 West Henry Street facility. The major inspection routine dictates that the UPS systems be placed in external bypass as part of the service. External bypass is an OSHA and arc flash safety requirement due to the close proximity of live 480-volt power to some of the work being performed. External bypass is a manual process which externally wraps power around the UPS system. Should a utility power failure occur while the UPS system is bypassed, the power feed will be protected by generator only. Some important notes regarding the procedure: - The external bypass procedure is electrically a make-before-break process. This means that the power feed to the output side of the UPS system will not be interrupted by the wraparound procedure or at any time during the process. - Each unit will be in external bypass mode for about 1 hour. - Only 1 unit at each facility will be in external bypass mode at any given time. *Please note - This is maintenance window 1 of 3. The second activity date is scheduled for Tuesday, February 25, 2020. The third activity date is scheduled for Wednesday, February, 26, 2020.


Ticket No.:CHG0040605
Subject:Maintenance - I-Light Members Franklin College and Ivy Tech Franklin
Source Of Impact: Vendor
Affected:Member Ivy Tech Franklin
Member Franklin College
Start Time:2020-02-07 03:00:00
End Time:2020-02-07 10:00:00
DescriptionThe above listed will be unavailable while Vendor Zayo Engineers perform fiber maintenance located at Emerson and Main Street, Greenwood, IN. Outages are expected and the entire window is reserved. *Please note - Traffic should reroute via redundant connections.


Ticket No.:CHG0040769
Subject:Maintenance - I-Light Member Ivy Tech Franklin
Source Of Impact: Vendor
Affected:Member Ivy Tech Franklin
Start Time:2020-02-11 05:00:00
End Time:2020-02-11 10:00:00
DescriptionMember Ivy Tech Franklin will be unavailable while Zayo Engineers perform maintenance to relocate 96ct cable between Jefferson Street and Westview Drive at the intersection of Jefferson Street and SR 144. Franklin, IN. An outage of two (2) hours is expected; however, the entire window is reserved.


Ticket No.:CHG0040643
Subject:Maintenance 2 of 2 - I-Light Various Backbones
Source Of Impact: Vendor
Affected:Backbone LFYT-MTAY
Backbone IPIU-SBND
Backbone IPHE-IPIU
Backbone GARY-LFYT
Backbone DLPH-LFYT
Backbone IPIU-LFYT
Backbone IPHE-IPIU
Backbone KOKM-LFYT
Member WNIT - Michiana Public Broadcasting Corporation
Member Vincennes University - Subaru
Member Michiana Hematology
Member Valparaiso University
Member University of St. Francis
Member Huntington University
Member Indiana Wesleyan University
Member Purdue University
Member Purdue University South Bend
Member Purdue NorthWest Westville Campus
Member Purdue University Anderson
Member Purdue University Ft. Wayne
Member Purdue University New Albany
Member Earlham College
Member Bethel University
Member Anderson University
Member Ivy Tech Northwest
Member Ivy Tech Connersville
Member Ivy Tech Valparaiso
Member Ivy Tech Michigan City
Member Ivy Tech Gary
Member Ivy Tech Fort Wayne
Member Ivy Tech East Chicago
Member Ivy Tech South Bend
Member Ivy Tech Richmond
Member Ivy Tech Warsaw
Member Ivy Tech Muncie
Member Ivy Tech Marion
Member Ivy Tech Lawrenceburg
Member Ivy Tech Elkhart
Member Ivy Tech Lafayette
Member Ivy Tech Kokomo
Member DePauw University
Member Indiana Office of Technology
Member Indiana Institute of Technology Ft. Wayne
Member Holy Cross College
Member Goshen College
Member Grace College
Member IU Foundation
Member Wabash College
Member Ball State University
Member Trine University
Member University of Notre Dame
Member Indiana University South Bend
Member Indiana University East
Member Manchester University - North Manchester Campus
Member Manchester University - Ft. Wayne Campus
Member Indiana University Northwest
Member Indiana University Kokomo
Member Indiana University Fort Wayne


Start Time:2020-01-31 05:01:00
End Time:2020-01-31 10:00:00
DescriptionThe listed will be unavailable while Vendor Zayo Engineers perform maintenance to replace 144ct cable along Main Street between Wallace Avenue and Scott Street located in Lafayette, IN. An outage of up to two (2) hours is expected; however, the entire window is reserved. This is maintenance window 2 of 2. Please note - Traffic will reroute via redundant connections.


Ticket No.:CHG0040642
Subject:Maintenance 1 of 2 - I-Light Various Backbones
Source Of Impact: Vendor
Affected:Backbone LFYT-MTAY
Backbone IPIU-SBND
Backbone IPHE-IPIU
Backbone GARY-LFYT
Backbone DLPH-LFYT
Backbone IPIU-LFYT
Backbone IPHE-IPIU
Backbone KOKM-LFYT
Member WNIT - Michiana Public Broadcasting Corporation
Member Vincennes University - Subaru
Member Michiana Hematology
Member Valparaiso University
Member University of St. Francis
Member Huntington University
Member Indiana Wesleyan University
Member Purdue University
Member Purdue University South Bend
Member Purdue NorthWest Westville Campus
Member Purdue University Anderson
Member Purdue University Ft. Wayne
Member Purdue University New Albany
Member Earlham College
Member Bethel University
Member Anderson University
Member Ivy Tech Northwest
Member Ivy Tech Connersville
Member Ivy Tech Valparaiso
Member Ivy Tech Michigan City
Member Ivy Tech Gary
Member Ivy Tech Fort Wayne
Member Ivy Tech East Chicago
Member Ivy Tech South Bend
Member Ivy Tech Richmond
Member Ivy Tech Warsaw
Member Ivy Tech Muncie
Member Ivy Tech Marion
Member Ivy Tech Lawrenceburg
Member Ivy Tech Elkhart
Member Ivy Tech Lafayette
Member Ivy Tech Kokomo
Member DePauw University
Member Indiana Office of Technology
Member Indiana Institute of Technology Ft. Wayne
Member Holy Cross College
Member Goshen College
Member Grace College
Member IU Foundation
Member Wabash College
Member Ball State University
Member Trine University
Member University of Notre Dame
Member Indiana University South Bend
Member Indiana University East
Member Manchester University - North Manchester Campus
Member Manchester University - Ft. Wayne Campus
Member Indiana University Northwest
Member Indiana University Kokomo
Member Indiana University Fort Wayne


Start Time:2020-01-30 05:01:00
End Time:2020-01-30 10:00:00
DescriptionThe listed will be unavailable while Vendor Zayo Engineers perform maintenance to replace 144ct cable along Main Street between Wallace Avenue and Scott Street located in Lafayette, IN. An outage of up to two (2) hours is expected; however, the entire window is reserved. This is maintenance window 1 of 2. The second activity date is scheduled for Friday, January 31, 2020. Please note - Traffic will reroute via redundant connections.


Ticket No.:CHG0040784
Subject:Maintenance - I-Light Internal NetFlow Sampling Rate Change
Source Of Impact: Internal
Affected:
Start Time:2020-02-02 10:00:00
End Time:2020-02-02 11:00:00
DescriptionI-Light Engineers will be performing maintenance to adjust the NetFlow Sampling Rate, from 100 to 50. No outages are expected; however, the entire window is reserved.


Ticket No.:CHG0040564
Subject:Maintenance 3 of 3 - I-Light POP Lifeline
Source Of Impact: Vendor
Affected:POP Lifeline
Start Time:2020-02-26 13:00:00
End Time:2020-02-26 22:00:00
DescriptionStarting Monday, February 24, 2020 through Wednesday, February 26, 2020 beginning at 8:00AM ET and ending at approximately 5:00PM ET each day, Lifeline Data Centers and Mitsubishi Engineers will be performing scheduled mandatory, major preventive maintenance inspections on all 9 UPS systems at the 401 North Shadeland Avenue facility and all 4 UPS systems at the 733 West Henry Street facility. The major inspection routine dictates that the UPS systems be placed in external bypass as part of the service. External bypass is an OSHA and arc flash safety requirement due to the close proximity of live 480-volt power to some of the work being performed. External bypass is a manual process which externally wraps power around the UPS system. Should a utility power failure occur while the UPS system is bypassed, the power feed will be protected by generator only. Some important notes regarding the procedure: - The external bypass procedure is electrically a make-before-break process. This means that the power feed to the output side of the UPS system will not be interrupted by the wraparound procedure or at any time during the process. - Each unit will be in external bypass mode for about 1 hour. - Only 1 unit at each facility will be in external bypass mode at any given time. *Please note - This is maintenance window 3 of 3.


Ticket No.:CHG0040725
Subject:Maintenance Completed - I-Light bbsw.pfw2/pfw3/pfw4/stfrncs DB Activation
Source Of Impact: Internal
Affected:
Start Time:2020-01-24 15:00:00
End Time:2020-01-24 16:00:00
DescriptionI-Light Engineers activated various DB elements off of bbsw.pfw2/pfw3/pfw4/stfrncs. No impact to Member services were observed. Maintenance is completed.


Ticket No.:CHG0040326
Subject:Maintenance 3 of 3 Completed - I-Light Backbone TRRH-VINC
Source Of Impact: Vendor
Affected:Backbone TRRH-VINC
Member Vincennes University - Subaru
Member Vincennes University - Plainfield
Member Vincennes University Lebanon
Member Vincennes University - Jasper
Member Vincennes University - Fort Branch
Member Vincennes University Aviation
Member University of Evansville
Member Oakland City University
Member Indiana University Southeast - Water Tower Square
Member Wabash College
Member Indiana State University
Member St. Mary of the Woods College
Member Rose Hulman Institute of Technology
Member Indiana University Southeast
Member Indiana State University Federal Hall
Member WFWA - Fort Wayne
Member Ivy Tech Sellersburg
Member Ivy Tech Madison
Member Ivy Tech Evansville
Member Hanover College
Member University of Southern Indiana
Member IU School of Medicine Health Science
Start Time:2020-01-24 05:01:00
End Time:2020-01-24 11:00:00
DescriptionBackbone TRRH-VINC remained available while Vendor JOINK Engineers performed non-disruptive maintenance. No outages occurred and this maintenance has been completed. This was maintenance window 3 of 3.


Ticket No.:CHG0040757
Subject:Maintenance Completed - I-Light Internal Management Configuration (VLAN 78)
Source Of Impact: Internal
Affected:ILN Management, Central
Start Time:2020-01-27 15:00:00
End Time:2020-01-27 18:00:00
DescriptionManagement on VLAN 78 remained available while I-Light Engineering performed maintenance for testing purposes with AT&T. Maintenance has been completed.


Ticket No.:CHG0040563
Subject:Maintenance 2 of 3 - I-Light POP Lifeline
Source Of Impact: Vendor
Affected:POP Lifeline
Start Time:2020-02-25 13:00:00
End Time:2020-02-25 22:00:00
DescriptionStarting Monday, February 24, 2020 through Wednesday, February 26, 2020 beginning at 8:00AM ET and ending at approximately 5:00PM ET each day, Lifeline Data Centers and Mitsubishi Engineers will be performing scheduled mandatory, major preventive maintenance inspections on all 9 UPS systems at the 401 North Shadeland Avenue facility and all 4 UPS systems at the 733 West Henry Street facility. The major inspection routine dictates that the UPS systems be placed in external bypass as part of the service. External bypass is an OSHA and arc flash safety requirement due to the close proximity of live 480-volt power to some of the work being performed. External bypass is a manual process which externally wraps power around the UPS system. Should a utility power failure occur while the UPS system is bypassed, the power feed will be protected by generator only. Some important notes regarding the procedure: - The external bypass procedure is electrically a make-before-break process. This means that the power feed to the output side of the UPS system will not be interrupted by the wraparound procedure or at any time during the process. - Each unit will be in external bypass mode for about 1 hour. - Only 1 unit at each facility will be in external bypass mode at any given time. *Please note - This is maintenance window 2 of 3. The third activity date is scheduled for Wednesday, February, 26, 2020.