I-Light Network Operations Report
2019-12-27 - 2020-01-09
I-Light Network Operations Center
Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
---|---|---|---|---|---|---|---|---|---|
INC0049194 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Backbones BLTN-IPHE and HPER-IPHE | Undetermined | Undetermined | Resolved | 2020-01-06 17:08:53 | 2020-01-06 17:10:25 | 0 days 0 hr 1 min |
INC0049236 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone KOKM-LFYT | Unannounced Maintenance | Vendor | Resolved | 2020-01-07 05:44:05 | 2020-01-07 09:34:58 | 0 days 3 hr 50 min |
Ticket No.: | INC0049194 |
Subject: | Brief Outage - I-Light Backbones BLTN-IPHE and HPER-IPHE |
Source Of Impact: | Undetermined |
Affected: | ILN-HPER-IPHE-100GE-25858
ILN-BLTN-IPHE-100GE-24322 Backbone BLTN-IPHE Backbone HPER-IPHE Member Vincennes University - Plainfield Member Vincennes University Lebanon Member Vincennes University - Jasper Member Vincennes University Aviation Member WYIN - Lakeshore Public TV Member WNIN - Tri State Public Media Evansville Member Ivy Tech Columbus Member Indiana University Southeast - Water Tower Square Memebr IU Foundation Member St. Francis Crown Point Member Martin University Member Ivy Tech Bloomington Member Indiana University Purdue University Columbus Learning Center Member IU/IUPUI Campus Phone Member Franklin College Member Delaware County CES Member Indiana University South Bend Member Indiana University East Member Indiana University Kokomo Member IU School of Medicine Health Science Member Indiana Office of Technology Member Indiana University Bloomington & Indianapolis Member IU Research Network Member Indiana University Northwest Member Purdue University Ft. Wayne Provider Indiana GigaPOP |
Current State: | Resolved |
Start Time: | 2020-01-06 17:08:53 |
End Time: | 2020-01-06 17:10:25 |
Description | Backbones BLTN-IPHE and HPER-IPHE was briefly unavailable. I-Light Engineering has been engaged for further investigation; however, the reason for the brief outage is pending. Further updates to be provided as they are made available. *Please note - All traffic rerouted via redundant connections. |
Ticket No.: | INC0049236 |
Subject: | Outage Resolved - I-Light Backbone KOKM-LFYT |
Source Of Impact: | Vendor |
Affected: | ILN-KOKM-LFYT-10GE-1572
ILN-KOKM-LFYT-FIBR-1522 Backbone KOKM-LFYT Member Indiana University Kokomo Member Ivy Tech Kokomo |
Current State: | Resolved |
Start Time: | 2020-01-07 05:44:05 |
End Time: | 2020-01-07 09:34:58 |
Description | Backbone KOKM-LYFT is now available. Zayo Engineers were engaged and advised the outage was caused by fiber maintenance. The maintenance is now complete. |
Ticket No.: | CHG0040312 |
Subject: | Maintenance Completed - I-Light Various Backbones |
Source Of Impact: | Internal |
Affected: | Backbone IPIU-SBND
Backbone GARY-SBND Backbone GARY-MTAY Backbone GARY-GARY Member University of Notre Dame Member Ivy Tech Michigan City Member Ivy Tech East Chicago Member Ivy Tech Northwest Member Purdue NorthWest Hammond Campus Member Indiana University Bloomington & Indianapolis |
Start Time: | 2020-01-13 05:00:00 |
End Time: | 2020-01-13 07:30:00 |
Description | I-Light Network Engineering was performing maintenance to conduct equipment reboots on Optical Node GARY. Maintenance has been completed. |
Ticket No.: | CHG0040304 |
Subject: | Maintenance - I-Light Various Backbones |
Source Of Impact: | Internal |
Affected: | Backbone PUNC-SBND
Backbone MCCI-SBND Backbone MCCI-PUNC Member Michiana Hematology Member Valparaiso University Member Purdue NorthWest Westville Campus Member Goshen College |
Start Time: | 2020-01-15 05:00:00 |
End Time: | 2020-01-15 09:00:00 |
Description | I-Light Network Engineering will be performing maintenance to upgrade the network equipment at POP MCCI. A disruption of thirty (30) minutes is expected; however, the entire window is reserved. *Please note - Traffic will reroute via redundant connections. |
Ticket No.: | CHG0040323 |
Subject: | Maintenance 1 of 3 - I-Light Backbone TRRH-VINC |
Source Of Impact: | Vendor |
Affected: | Backbone TRRH-VINC
Member Vincennes University - Subaru Member Vincennes University - Plainfield Member Vincennes University Lebanon Member Vincennes University - Jasper Member Vincennes University - Fort Branch Member Vincennes University Aviation Member University of Evansville Member Oakland City University Member Indiana University Southeast - Water Tower Square Member Wabash College Member Indiana State University Member St. Mary of the Woods College Member Rose Hulman Institute of Technology Member Indiana University Southeast Member Indiana State University Federal Hall Member WFWA - Fort Wayne Member Ivy Tech Sellersburg Member Ivy Tech Madison Member Ivy Tech Evansville Member Hanover College Member University of Southern Indiana Member IU School of Medicine Health Science |
Start Time: | 2020-01-22 05:01:00 |
End Time: | 2020-01-22 11:00:00 |
Description | Backbone TRRH-VINC will remain available while Vendor JOINK Engineers perform non-disruptive maintenance. No outages are expected; however, the entire window is reserved. *Please note - In the event of an unforeseen outage, all traffic should reroute via redundant connections. This is maintenance window 1 of 3. The second activity date is scheduled for Thursday, January 23, 2020. The third activity date is scheduled for Friday, January 24, 2020. |
Ticket No.: | CHG0040355 |
Subject: | Maintenance 2 of 2 - I-Light Various Backbones |
Source Of Impact: | Vendor |
Affected: | Backbone FTWY-MARN
Backbone IPHE-SBND Backbone IPHE-IPIU Member WNIT - Michiana Public Broadcasting Corporation Member Michiana Hematology Member Global Research Network Operations Center Member Valparaiso University Member University of St. Francis Member Huntington University Member Indiana Wesleyan University Member Purdue NorthWest Westville Campus Member Ivy Tech Valparaiso Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech Fort Wayne Member Ivy Tech East Chicago Member Ivy Tech Richmond Member Indiana University East Member Ball State University Member Ivy Tech Muncie Member Ivy Tech Marion Member Ivy Tech Lawrenceburg Member IU Foundation Member Wabash College Member Trine University Member University of Notre Dame Member Ivy Tech South Bend Member Manchester University - North Manchester Campus Member Manchester University - Ft. Wayne Campus Member Ivy Tech Warsaw Member Ivy Tech Lafayette Member Ivy Tech Elkhart Member Indiana Office of Technology Member Huntington University Member Holy Cross College Member Goshen College Member Grace College Member Purdue NorthWest Hammond Campus Member Ivy Tech Northwest Member St. Francis Crown Point Member Purdue University Ft. Wayne Member Earlham College Member Ivy Tech Connersville Member Indiana University South Bend Member Indiana University Northwest Member Bethel University Member Anderson University Member Purdue University Anderson |
Start Time: | 2020-01-23 05:01:00 |
End Time: | 2020-01-23 10:00:00 |
Description | The listed will remain available while Vendor Zayo Engineers perform non-intrusive maintenance to audit two (2) splice cases located at 1604 West 16th Street, Marion, IN. No impact is expected; however, the entire window is reserved. In the event of an unforeseen outage, traffic will reroute via redundant connections. *Please note - This is maintenance window 2 of 2. |
Ticket No.: | CHG0040508 |
Subject: | Maintenance - I-Light Member Ivy Tech Indianapolis Central Office (Fiber Work) |
Source Of Impact: | Internal |
Affected: | Member Ivy Tech Indianapolis Central Office |
Start Time: | 2020-01-19 13:00:00 |
End Time: | 2020-01-19 15:00:00 |
Description | I-Light and Ivy Tech Indianapolis Central Office Engineers will be performing maintenance to work on Ivy Tech fiber connections between ICTC and LL, provided via I-Light. No outages are expected; however, the entire window is reserved. |
Ticket No.: | CHG0040522 |
Subject: | Maintenance - I-Light Internal SNMP Test Nodes (bbsw.ictc.ilight.net and bbsw2.ictc.ilight.net) |
Source Of Impact: | Internal |
Affected: | |
Start Time: | 2020-01-14 13:45:00 |
End Time: | 2020-01-14 19:00:00 |
Description | I-Light Engineering is performing maintenance to test a new Junos software load in an attempt to fix a SNMP statistics issue. No impact to Member services is expected; however, the entire window is reserved. |
Ticket No.: | CHG0040326 |
Subject: | Maintenance 3 of 3 - I-Light Backbone TRRH-VINC |
Source Of Impact: | Vendor |
Affected: | Backbone TRRH-VINC
Member Vincennes University - Subaru Member Vincennes University - Plainfield Member Vincennes University Lebanon Member Vincennes University - Jasper Member Vincennes University - Fort Branch Member Vincennes University Aviation Member University of Evansville Member Oakland City University Member Indiana University Southeast - Water Tower Square Member Wabash College Member Indiana State University Member St. Mary of the Woods College Member Rose Hulman Institute of Technology Member Indiana University Southeast Member Indiana State University Federal Hall Member WFWA - Fort Wayne Member Ivy Tech Sellersburg Member Ivy Tech Madison Member Ivy Tech Evansville Member Hanover College Member University of Southern Indiana Member IU School of Medicine Health Science |
Start Time: | 2020-01-24 05:01:00 |
End Time: | 2020-01-24 11:00:00 |
Description | Backbone TRRH-VINC will remain available while Vendor JOINK Engineers perform non-disruptive maintenance. No outages are expected; however, the entire window is reserved. *Please note - In the event of an unforeseen outage, all traffic should reroute via redundant connections. This is maintenance window 3 of 3. |
Ticket No.: | CHG0040351 |
Subject: | Maintenance 1 of 2 - I-Light Various Backbones |
Source Of Impact: | Vendor |
Affected: | Backbone FTWY-MARN
Backbone IPHE-SBND Backbone IPHE-IPIU Member WNIT - Michiana Public Broadcasting Corporation Member Michiana Hematology Member Global Research Network Operations Center Member Valparaiso University Member University of St. Francis Member Huntington University Member Indiana Wesleyan University Member Purdue NorthWest Westville Campus Member Ivy Tech Valparaiso Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech Fort Wayne Member Ivy Tech East Chicago Member Ivy Tech Richmond Member Indiana University East Member Ball State University Member Ivy Tech Muncie Member Ivy Tech Marion Member Ivy Tech Lawrenceburg Member IU Foundation Member Wabash College Member Trine University Member University of Notre Dame Member Ivy Tech South Bend Member Manchester University - North Manchester Campus Member Manchester University - Ft. Wayne Campus Member Ivy Tech Warsaw Member Ivy Tech Lafayette Member Ivy Tech Elkhart Member Indiana Office of Technology Member Huntington University Member Holy Cross College Member Goshen College Member Grace College Member Purdue NorthWest Hammond Campus Member Ivy Tech Northwest Member St. Francis Crown Point Member Purdue University Ft. Wayne Member Earlham College Member Ivy Tech Connersville Member Indiana University South Bend Member Indiana University Northwest Member Bethel University Member Anderson University Member Purdue University Anderson |
Start Time: | 2020-01-22 05:01:00 |
End Time: | 2020-01-22 10:00:00 |
Description | The listed will remain available while Vendor Zayo Engineers perform non-intrusive maintenance to audit two (2) splice cases located at 1604 West 16th Street, Marion, IN. No impact is expected; however, the entire window is reserved. In the event of an unforeseen outage, traffic will reroute via redundant connections. *Please note - This is maintenance window 1 of 2. The second activity date is scheduled for Thursday, January 23, 2020. |
Ticket No.: | CHG0040271 |
Subject: | Maintenance Completed - I-Light Member Purdue University Ft. Wayne |
Source Of Impact: | Internal |
Affected: | Member Purdue University Ft. Wayne |
Start Time: | 2020-01-10 11:00:00 |
End Time: | 2020-01-10 13:00:00 |
Description | I-Light and Purdue University Ft. Wayne Engineers moved their connection to a new I-Light device. No outages were observed. Maintenance is completed. |
Ticket No.: | CHG0040325 |
Subject: | Maintenance 2 of 3 - I-Light Backbone TRRH-VINC |
Source Of Impact: | Vendor |
Affected: | Backbone TRRH-VINC
Member Vincennes University - Subaru Member Vincennes University - Plainfield Member Vincennes University Lebanon Member Vincennes University - Jasper Member Vincennes University - Fort Branch Member Vincennes University Aviation Member University of Evansville Member Oakland City University Member Indiana University Southeast - Water Tower Square Member Wabash College Member Indiana State University Member St. Mary of the Woods College Member Rose Hulman Institute of Technology Member Indiana University Southeast Member Indiana State University Federal Hall Member WFWA - Fort Wayne Member Ivy Tech Sellersburg Member Ivy Tech Madison Member Ivy Tech Evansville Member Hanover College Member University of Southern Indiana Member IU School of Medicine Health Science |
Start Time: | 2020-01-23 05:01:00 |
End Time: | 2020-01-23 11:00:00 |
Description | Backbone TRRH-VINC will remain available while Vendor JOINK Engineers perform non-disruptive maintenance. No outages are expected; however, the entire window is reserved. *Please note - In the event of an unforeseen outage, all traffic should reroute via redundant connections. This is maintenance window 2 of 3. The third activity date is scheduled for Friday, January 24, 2020. |
Ticket No.: | CHG0040303 |
Subject: | Maintenance Completed - I-Light Backbones IPHE-IPHE and IPIU-IPIU |
Source Of Impact: | Internal |
Affected: | Backbone IPIU-IPIU
Backbone IPHE-IPHE Member Vincennes University Lebanon Member Valparaiso University Member Wabash College Member Trine University Member Ball State University Member Manchester University - North Manchester Campus Member Manchester University - Ft. Wayne Campus Member Goshen College Member Grace College Member University of Southern Indiana Member St. Mary of the Woods College Member Ball State University |
Start Time: | 2020-01-10 05:00:00 |
End Time: | 2020-01-10 09:00:00 |
Description | I-Light Network Engineering has performed maintenance to modify the configuration of the 100G Backbones at Core Routers IPIU and IPHE. Configurations were applied to one (1) router at a time. Redundant traffic rerouted as each router was configured. Two (2) or three (3) one (1) second disruptions may have occurred and this maintenance has been completed. |