I-Light Network Operations Report
2019-12-27 - 2020-01-09

I-Light Network Operations Center

Unscheduled Outages Summary

Incident Number Customer Impact Network Impact Title Outage Type Source of Impact Current State Start Time (UTC) End Time (UTC) Duration

INC0049194 3 - Moderate3 - Moderate Brief Outage - I-Light Backbones BLTN-IPHE and HPER-IPHEUndetermined Undetermined Resolved 2020-01-06 17:08:53 2020-01-06 17:10:25 0 days 0 hr 1 min
INC0049236 2 - High2 - High Outage Resolved - I-Light Backbone KOKM-LFYTUnannounced Maintenance Vendor Resolved 2020-01-07 05:44:05 2020-01-07 09:34:58 0 days 3 hr 50 min

Unscheduled Outages Detail


Ticket No.:INC0049194
Subject:Brief Outage - I-Light Backbones BLTN-IPHE and HPER-IPHE
Source Of Impact: Undetermined
Affected:ILN-HPER-IPHE-100GE-25858
ILN-BLTN-IPHE-100GE-24322
Backbone BLTN-IPHE
Backbone HPER-IPHE
Member Vincennes University - Plainfield
Member Vincennes University Lebanon
Member Vincennes University - Jasper
Member Vincennes University Aviation
Member WYIN - Lakeshore Public TV
Member WNIN - Tri State Public Media Evansville
Member Ivy Tech Columbus
Member Indiana University Southeast - Water Tower Square
Memebr IU Foundation
Member St. Francis Crown Point
Member Martin University
Member Ivy Tech Bloomington
Member Indiana University Purdue University Columbus Learning Center
Member IU/IUPUI Campus Phone
Member Franklin College
Member Delaware County CES
Member Indiana University South Bend
Member Indiana University East
Member Indiana University Kokomo
Member IU School of Medicine Health Science
Member Indiana Office of Technology
Member Indiana University Bloomington & Indianapolis
Member IU Research Network
Member Indiana University Northwest
Member Purdue University Ft. Wayne
Provider Indiana GigaPOP
Current State:Resolved
Start Time:2020-01-06 17:08:53
End Time:2020-01-06 17:10:25
DescriptionBackbones BLTN-IPHE and HPER-IPHE was briefly unavailable. I-Light Engineering has been engaged for further investigation; however, the reason for the brief outage is pending. Further updates to be provided as they are made available. *Please note - All traffic rerouted via redundant connections.


Ticket No.:INC0049236
Subject:Outage Resolved - I-Light Backbone KOKM-LFYT
Source Of Impact: Vendor
Affected:ILN-KOKM-LFYT-10GE-1572
ILN-KOKM-LFYT-FIBR-1522
Backbone KOKM-LFYT
Member Indiana University Kokomo
Member Ivy Tech Kokomo
Current State:Resolved
Start Time:2020-01-07 05:44:05
End Time:2020-01-07 09:34:58
DescriptionBackbone KOKM-LYFT is now available. Zayo Engineers were engaged and advised the outage was caused by fiber maintenance. The maintenance is now complete.




Upcoming Scheduled Maintenances

Ticket No.:CHG0040312
Subject:Maintenance Completed - I-Light Various Backbones
Source Of Impact: Internal
Affected:Backbone IPIU-SBND
Backbone GARY-SBND
Backbone GARY-MTAY
Backbone GARY-GARY
Member University of Notre Dame
Member Ivy Tech Michigan City
Member Ivy Tech East Chicago
Member Ivy Tech Northwest
Member Purdue NorthWest Hammond Campus
Member Indiana University Bloomington & Indianapolis
Start Time:2020-01-13 05:00:00
End Time:2020-01-13 07:30:00
DescriptionI-Light Network Engineering was performing maintenance to conduct equipment reboots on Optical Node GARY. Maintenance has been completed.


Ticket No.:CHG0040304
Subject:Maintenance - I-Light Various Backbones
Source Of Impact: Internal
Affected:Backbone PUNC-SBND
Backbone MCCI-SBND
Backbone MCCI-PUNC
Member Michiana Hematology
Member Valparaiso University
Member Purdue NorthWest Westville Campus
Member Goshen College
Start Time:2020-01-15 05:00:00
End Time:2020-01-15 09:00:00
DescriptionI-Light Network Engineering will be performing maintenance to upgrade the network equipment at POP MCCI. A disruption of thirty (30) minutes is expected; however, the entire window is reserved. *Please note - Traffic will reroute via redundant connections.


Ticket No.:CHG0040323
Subject:Maintenance 1 of 3 - I-Light Backbone TRRH-VINC
Source Of Impact: Vendor
Affected:Backbone TRRH-VINC
Member Vincennes University - Subaru
Member Vincennes University - Plainfield
Member Vincennes University Lebanon
Member Vincennes University - Jasper
Member Vincennes University - Fort Branch
Member Vincennes University Aviation
Member University of Evansville
Member Oakland City University
Member Indiana University Southeast - Water Tower Square
Member Wabash College
Member Indiana State University
Member St. Mary of the Woods College
Member Rose Hulman Institute of Technology
Member Indiana University Southeast
Member Indiana State University Federal Hall
Member WFWA - Fort Wayne
Member Ivy Tech Sellersburg
Member Ivy Tech Madison
Member Ivy Tech Evansville
Member Hanover College
Member University of Southern Indiana
Member IU School of Medicine Health Science
Start Time:2020-01-22 05:01:00
End Time:2020-01-22 11:00:00
DescriptionBackbone TRRH-VINC will remain available while Vendor JOINK Engineers perform non-disruptive maintenance. No outages are expected; however, the entire window is reserved. *Please note - In the event of an unforeseen outage, all traffic should reroute via redundant connections. This is maintenance window 1 of 3. The second activity date is scheduled for Thursday, January 23, 2020. The third activity date is scheduled for Friday, January 24, 2020.


Ticket No.:CHG0040355
Subject:Maintenance 2 of 2 - I-Light Various Backbones
Source Of Impact: Vendor
Affected:Backbone FTWY-MARN
Backbone IPHE-SBND
Backbone IPHE-IPIU
Member WNIT - Michiana Public Broadcasting Corporation
Member Michiana Hematology
Member Global Research Network Operations Center
Member Valparaiso University
Member University of St. Francis
Member Huntington University
Member Indiana Wesleyan University
Member Purdue NorthWest Westville Campus
Member Ivy Tech Valparaiso
Member Ivy Tech Michigan City
Member Ivy Tech Gary
Member Ivy Tech Fort Wayne
Member Ivy Tech East Chicago
Member Ivy Tech Richmond
Member Indiana University East
Member Ball State University
Member Ivy Tech Muncie
Member Ivy Tech Marion
Member Ivy Tech Lawrenceburg
Member IU Foundation
Member Wabash College
Member Trine University
Member University of Notre Dame
Member Ivy Tech South Bend
Member Manchester University - North Manchester Campus
Member Manchester University - Ft. Wayne Campus
Member Ivy Tech Warsaw
Member Ivy Tech Lafayette
Member Ivy Tech Elkhart
Member Indiana Office of Technology
Member Huntington University
Member Holy Cross College
Member Goshen College
Member Grace College
Member Purdue NorthWest Hammond Campus
Member Ivy Tech Northwest
Member St. Francis Crown Point
Member Purdue University Ft. Wayne
Member Earlham College
Member Ivy Tech Connersville
Member Indiana University South Bend
Member Indiana University Northwest
Member Bethel University
Member Anderson University
Member Purdue University Anderson
Start Time:2020-01-23 05:01:00
End Time:2020-01-23 10:00:00
DescriptionThe listed will remain available while Vendor Zayo Engineers perform non-intrusive maintenance to audit two (2) splice cases located at 1604 West 16th Street, Marion, IN. No impact is expected; however, the entire window is reserved. In the event of an unforeseen outage, traffic will reroute via redundant connections. *Please note - This is maintenance window 2 of 2.


Ticket No.:CHG0040508
Subject:Maintenance - I-Light Member Ivy Tech Indianapolis Central Office (Fiber Work)
Source Of Impact: Internal
Affected:Member Ivy Tech Indianapolis Central Office
Start Time:2020-01-19 13:00:00
End Time:2020-01-19 15:00:00
DescriptionI-Light and Ivy Tech Indianapolis Central Office Engineers will be performing maintenance to work on Ivy Tech fiber connections between ICTC and LL, provided via I-Light. No outages are expected; however, the entire window is reserved.


Ticket No.:CHG0040522
Subject:Maintenance - I-Light Internal SNMP Test Nodes (bbsw.ictc.ilight.net and bbsw2.ictc.ilight.net)
Source Of Impact: Internal
Affected:
Start Time:2020-01-14 13:45:00
End Time:2020-01-14 19:00:00
DescriptionI-Light Engineering is performing maintenance to test a new Junos software load in an attempt to fix a SNMP statistics issue. No impact to Member services is expected; however, the entire window is reserved.


Ticket No.:CHG0040326
Subject:Maintenance 3 of 3 - I-Light Backbone TRRH-VINC
Source Of Impact: Vendor
Affected:Backbone TRRH-VINC
Member Vincennes University - Subaru
Member Vincennes University - Plainfield
Member Vincennes University Lebanon
Member Vincennes University - Jasper
Member Vincennes University - Fort Branch
Member Vincennes University Aviation
Member University of Evansville
Member Oakland City University
Member Indiana University Southeast - Water Tower Square
Member Wabash College
Member Indiana State University
Member St. Mary of the Woods College
Member Rose Hulman Institute of Technology
Member Indiana University Southeast
Member Indiana State University Federal Hall
Member WFWA - Fort Wayne
Member Ivy Tech Sellersburg
Member Ivy Tech Madison
Member Ivy Tech Evansville
Member Hanover College
Member University of Southern Indiana
Member IU School of Medicine Health Science
Start Time:2020-01-24 05:01:00
End Time:2020-01-24 11:00:00
DescriptionBackbone TRRH-VINC will remain available while Vendor JOINK Engineers perform non-disruptive maintenance. No outages are expected; however, the entire window is reserved. *Please note - In the event of an unforeseen outage, all traffic should reroute via redundant connections. This is maintenance window 3 of 3.


Ticket No.:CHG0040351
Subject:Maintenance 1 of 2 - I-Light Various Backbones
Source Of Impact: Vendor
Affected:Backbone FTWY-MARN
Backbone IPHE-SBND
Backbone IPHE-IPIU
Member WNIT - Michiana Public Broadcasting Corporation
Member Michiana Hematology
Member Global Research Network Operations Center
Member Valparaiso University
Member University of St. Francis
Member Huntington University
Member Indiana Wesleyan University
Member Purdue NorthWest Westville Campus
Member Ivy Tech Valparaiso
Member Ivy Tech Michigan City
Member Ivy Tech Gary
Member Ivy Tech Fort Wayne
Member Ivy Tech East Chicago
Member Ivy Tech Richmond
Member Indiana University East
Member Ball State University
Member Ivy Tech Muncie
Member Ivy Tech Marion
Member Ivy Tech Lawrenceburg
Member IU Foundation
Member Wabash College
Member Trine University
Member University of Notre Dame
Member Ivy Tech South Bend
Member Manchester University - North Manchester Campus
Member Manchester University - Ft. Wayne Campus
Member Ivy Tech Warsaw
Member Ivy Tech Lafayette
Member Ivy Tech Elkhart
Member Indiana Office of Technology
Member Huntington University
Member Holy Cross College
Member Goshen College
Member Grace College
Member Purdue NorthWest Hammond Campus
Member Ivy Tech Northwest
Member St. Francis Crown Point
Member Purdue University Ft. Wayne
Member Earlham College
Member Ivy Tech Connersville
Member Indiana University South Bend
Member Indiana University Northwest
Member Bethel University
Member Anderson University
Member Purdue University Anderson
Start Time:2020-01-22 05:01:00
End Time:2020-01-22 10:00:00
DescriptionThe listed will remain available while Vendor Zayo Engineers perform non-intrusive maintenance to audit two (2) splice cases located at 1604 West 16th Street, Marion, IN. No impact is expected; however, the entire window is reserved. In the event of an unforeseen outage, traffic will reroute via redundant connections. *Please note - This is maintenance window 1 of 2. The second activity date is scheduled for Thursday, January 23, 2020.


Ticket No.:CHG0040271
Subject:Maintenance Completed - I-Light Member Purdue University Ft. Wayne
Source Of Impact: Internal
Affected:Member Purdue University Ft. Wayne
Start Time:2020-01-10 11:00:00
End Time:2020-01-10 13:00:00
DescriptionI-Light and Purdue University Ft. Wayne Engineers moved their connection to a new I-Light device. No outages were observed. Maintenance is completed.


Ticket No.:CHG0040325
Subject:Maintenance 2 of 3 - I-Light Backbone TRRH-VINC
Source Of Impact: Vendor
Affected:Backbone TRRH-VINC
Member Vincennes University - Subaru
Member Vincennes University - Plainfield
Member Vincennes University Lebanon
Member Vincennes University - Jasper
Member Vincennes University - Fort Branch
Member Vincennes University Aviation
Member University of Evansville
Member Oakland City University
Member Indiana University Southeast - Water Tower Square
Member Wabash College
Member Indiana State University
Member St. Mary of the Woods College
Member Rose Hulman Institute of Technology
Member Indiana University Southeast
Member Indiana State University Federal Hall
Member WFWA - Fort Wayne
Member Ivy Tech Sellersburg
Member Ivy Tech Madison
Member Ivy Tech Evansville
Member Hanover College
Member University of Southern Indiana
Member IU School of Medicine Health Science
Start Time:2020-01-23 05:01:00
End Time:2020-01-23 11:00:00
DescriptionBackbone TRRH-VINC will remain available while Vendor JOINK Engineers perform non-disruptive maintenance. No outages are expected; however, the entire window is reserved. *Please note - In the event of an unforeseen outage, all traffic should reroute via redundant connections. This is maintenance window 2 of 3. The third activity date is scheduled for Friday, January 24, 2020.


Ticket No.:CHG0040303
Subject:Maintenance Completed - I-Light Backbones IPHE-IPHE and IPIU-IPIU
Source Of Impact: Internal
Affected:Backbone IPIU-IPIU
Backbone IPHE-IPHE
Member Vincennes University Lebanon
Member Valparaiso University
Member Wabash College
Member Trine University
Member Ball State University
Member Manchester University - North Manchester Campus
Member Manchester University - Ft. Wayne Campus
Member Goshen College
Member Grace College
Member University of Southern Indiana
Member St. Mary of the Woods College
Member Ball State University
Start Time:2020-01-10 05:00:00
End Time:2020-01-10 09:00:00
DescriptionI-Light Network Engineering has performed maintenance to modify the configuration of the 100G Backbones at Core Routers IPIU and IPHE. Configurations were applied to one (1) router at a time. Redundant traffic rerouted as each router was configured. Two (2) or three (3) one (1) second disruptions may have occurred and this maintenance has been completed.