I-Light Network Operations Report
2019-10-18 - 2019-10-31
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0044744 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Backbones IPHE-IPIU and IPIU-SBND | Undetermined | Undetermined | Resolved | 2019-10-25 23:43:08 | 2019-10-25 23:44:24 | 0 days 0 hr 1 min |
| INC0045091 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone DLPH-LFYT | Unannounced Maintenance | Vendor | Resolved | 2019-10-31 04:03:38 | 2019-10-31 18:37:22 | 0 days 14 hr 33 min |
| Ticket No.: | INC0044744 |
| Subject: | Brief Outage - I-Light Backbones IPHE-IPIU and IPIU-SBND |
| Source Of Impact: | Undetermined |
| Affected: | ILN-IPIU-SBND-100GE-24347
ILN-IPIU-SBND-100GE-24338 Backbone IPHE-IPIU Backbone IPIU-SBND Member University of Notre Dame Member WNIT - Michiana Public Broadcasting Corporation Member Taylor University Member University of St. Francis Member Huntington University Member Indiana Wesleyan University Member Ivy Tech Fort Wayne Member Indiana University South Bend Member Indiana University Fort Wayne Member Indiana Institute of Technology Ft. Wayne Member Ivy Tech Richmond Member Ivy Tech Muncie Member Ivy Tech Marion Member Ivy Tech Lawrenceburg Member Ivy Tech Connersville Member Ivy Tech Elkhart Member Huntington University Member Holy Cross College Member Purdue University Ft. Wayne Member Earlham College Member Bethel University Member Anderson University |
| Current State: | Resolved |
| Start Time: | 2019-10-25 23:43:08 |
| End Time: | 2019-10-25 23:44:24 |
| Description | Backbones IPHE-IPIU and IPIU-SBND were briefly unavailable during the specified timeframe provided below. I-Light Engineering has been engaged for further investigation; however, reason for the brief outage is pending at this time. Further updates to be provided as they are made available. *Please note - All traffic rerouted via redundant connections. |
| Ticket No.: | INC0045091 |
| Subject: | Outage Resolved - I-Light Backbone DLPH-LFYT |
| Source Of Impact: | Vendor |
| Affected: | ILN-KOKM-LFYT-FIBR-1522
ILN-KOKM-LFYT-10GE-1572 Backbone DLPH-LFYT Member Anderson University Member Bethel University Member Calumet College of Saint Joseph Member Earlham College Member Goshen College Member Grace College Member Holy Cross College Member Huntington University Member I-Light Engineering & Support Member IU Foundation Member Indiana Institute of Technology Ft. Wayne Member Indiana Office of Technology Member Indiana University / GlobalNOC Member Indiana University Fort Wayne Member Indiana University Northwest Member Indiana University South Bend Member Indiana Wesleyan University Member Ivy Tech Connersville Member Ivy Tech East Chicago Member Ivy Tech Elkhart Member Ivy Tech Fort Wayne Member Ivy Tech Gary Member Ivy Tech Indianapolis Central Office Member Ivy Tech Lafayette Member Ivy Tech Lawrenceburg Member Ivy Tech Marion Member Ivy Tech Michigan City Member Ivy Tech Muncie Member Ivy Tech Northwest Member Ivy Tech Richmond Member Ivy Tech Valparaiso Member Ivy Tech Warsaw Member Manchester University - Ft. Wayne Campus Member Manchester University - North Manchester Campus Member Purdue NorthWest Westville Campus Member Purdue University Member Purdue University Anderson Member Purdue University Ft. Wayne Member Taylor University Member Trine University Member University of Notre Dame Member University of Notre Dame Member University of St. Francis Member WNIT - Michiana Public Broadcasting Corporation Member Wabash College |
| Current State: | Resolved |
| Start Time: | 2019-10-31 04:03:38 |
| End Time: | 2019-10-31 18:37:22 |
| Description | Backbone DLPH-LFYT is now available. Zayo Engineers were engaged for further investigation regarding an outage that occurred following a scheduled maintenance. Zayo OSP re-dispatched technicians in order to isolate and resolve issue. Technicians are hands off. All services have been restored and no further issues are expected. *Please note - Traffic rerouted via redundant connections. |
| Ticket No.: | CHG0039449 |
| Subject: | Maintenance 1 of 2 - I-Light Member Franklin College |
| Source Of Impact: | Vendor |
| Affected: | Member Franklin College |
| Start Time: | 2019-11-11 05:01:00 |
| End Time: | 2019-11-11 10:00:00 |
| Description | Member Franklin College will be unavailable while Vendor Zayo Engineering performs Fiber Maintenance located at Emerson and Main Street, Greenwood, IN. Outages are expected and the entire window is reserved. *Please note - This is maintenance window 1 of 2. The second activity date is scheduled for Tuesday, November 12, 2019. |
| Ticket No.: | CHG0039169 |
| Subject: | Maintenance - I-Light Backbone GNCS-IPHE |
| Source Of Impact: | Internal |
| Affected: | Backbone GNCS-IPHE
Member Hanover College Member Indiana State University Member Indiana University Southeast Member Ivy Tech Evansville Member Ivy Tech Indianapolis Central Office Member Ivy Tech Madison Member Ivy Tech Sellersburg Member Oakland City University Member Rose Hulman Institute of Technology Member Rose Hulman Venture Member St. Mary of the Woods College Member University of Evansville Member University of Southern Indiana Member Vincennes University - Fort Branch Member Vincennes University - Indiana Deaf School Member Vincennes University - Jasper Member Vincennes University - Plainfield Member Vincennes University Aviation Member Vincennes University Lebanon Member WFWA - Fort Wayne Member Wabash College |
| Start Time: | 2019-11-08 05:00:00 |
| End Time: | 2019-11-08 11:00:00 |
| Description | Backbone GNCS-IPHE will be unavailable while I-Light Engineers perform maintenance. Outages are expected, and the entire window is reserved. *Traffic will re-route via redundant connections* |
| Ticket No.: | CHG0039322 |
| Subject: | Maintenance - I-Light Backbone EVVL-NEWA |
| Source Of Impact: | Vendor |
| Affected: | Backbone EVVL-NEWA
Member Vincennes University - Plainfield Member Vincennes University - Indiana Deaf School Member Vincennes University Lebanon Member Vincennes University - Jasper Member Vincennes University - Fort Branch Member Vincennes University Aviation Member University of Evansville Member Indiana State University Member Oakland City University Member St. Mary of the Woods College Member Rose Hulman Venture Member Indiana University Southeast Memebr Ivy Tech Evansville Member Ivy Tech Indianapolis Central Office Member Ivy Tech Sellersburg Member Ivy Tech Madison Member Hanover College Member University of Southern Indiana |
| Start Time: | 2019-11-05 05:00:00 |
| End Time: | 2019-11-05 11:00:00 |
| Description | The above listed will be unavailable while I-Light and Zayo Engineers perform maintenance to repair a known fiber issue on the EVVL-NEWA Span, specifically between MILL-NEWA. Outages are expected and the entire window is reserved. Traffic will reroute via redundant connections. *Please Note this is a backup window to complete any needed repairs that are not completed during the initial maintenance on 10/29* |
| Ticket No.: | CHG0039395 |
| Subject: | Maintenance Completed - I-Light Vendor Intelligent Fiber Networks (IFN) |
| Source Of Impact: | Vendor |
| Affected: | |
| Start Time: | 2019-11-01 04:01:00 |
| End Time: | 2019-11-01 10:00:00 |
| Description | The Lifeline POP remained available while Vendor Intelligent Fiber Network (IFN) performed Power Lead Grooming Maintenance. No outages occurred and this maintenance has been completed. |
| Ticket No.: | CHG0039509 |
| Subject: | Maintenance 2 of 2 - I-Light Member Franklin College |
| Source Of Impact: | Vendor |
| Affected: | Member Franklin College |
| Start Time: | 2019-11-12 05:01:00 |
| End Time: | 2019-11-12 10:00:00 |
| Description | Member Franklin College will be unavailable while Vendor Zayo Engineering performs Fiber Maintenance located at Emerson and Main Street, Greenwood, IN. Outages are expected and the entire window is reserved. *Please note - This is maintenance window 2 of 2. |