I-Light Network Operations Report
2019-10-04 - 2019-10-17

I-Light Network Operations Center

Unscheduled Outages Summary

Incident Number Customer Impact Network Impact Title Outage Type Source of Impact Current State Start Time (UTC) End Time (UTC) Duration

INC0043167 2 - High2 - High Outage Resolved - I-Light Backbones ARSN-IPHE and IPHE-SBNDCircuit - Damaged Fiber Vendor Closed 2019-10-04 13:56:14 2019-10-04 21:10:44 0 days 7 hr 14 min
INC0043268 2 - High2 - High Outage Resolved - I-Light Various BackbonesCircuit - Damaged Fiber Vendor Resolved 2019-10-07 01:58:07 2019-10-07 15:54:51 0 days 13 hr 56 min
INC0043515 2 - High2 - High Outage Resolved - I-Light Various BackbonesCircuit - Damaged Fiber Vendor Resolved 2019-10-09 16:02:28 2019-10-10 01:21:20 0 days 9 hr 18 min
INC0043583 2 - High2 - High Brief Outage - I-Light Backbone EVVL-NEWAUndetermined Undetermined Closed 2019-10-10 12:17:08 2019-10-10 12:18:36 0 days 0 hr 1 min
INC0043621 2 - High2 - High Outage Resolved - I-Light Backbone EVVL-NEWACircuit - Cut Fiber Vendor Closed 2019-10-10 18:54:01 2019-10-11 04:14:34 0 days 9 hr 20 min
INC0043817 2 - High2 - High Brief Outage - I-Light Backbones BLTN-IPHE and BLTN-IPIUUndetermined Undetermined Closed 2019-10-14 15:19:08 2019-10-14 15:20:29 0 days 0 hr 1 min
INC0043801 2 - High2 - High Outage Resolved - I-Light Backbone EVVL-NEWACircuit - Damaged Fiber Vendor Resolved 2019-10-14 13:15:48 2019-10-14 22:42:02 0 days 9 hr 26 min
INC0043892 2 - High2 - High Outage Resolved - I-Light Backbones BATE-CONNERS and CONNERS-RCMDCircuit - Cut Fiber Vendor Resolved 2019-10-15 15:48:33 2019-10-15 23:32:34 0 days 7 hr 44 min
INC0044009 2 - High2 - High Outage Resolved - I-Light Backbones BATE-CONNORS and CONNORS-RCMDCircuit - Cut Fiber Vendor Resolved 2019-10-16 17:33:20 2019-10-16 17:51:29 0 days 0 hr 18 min

Unscheduled Outages Detail


Ticket No.:INC0043167
Subject:Outage Resolved - I-Light Backbones ARSN-IPHE and IPHE-SBND
Source Of Impact: Vendor
Affected:ILN-ARSN-IPHE-100GE-24297
ILN-IPHE-SBND-100GE-24342
Backbone ARSN-IPHE
Backbone IPHE-SBND
Backbone IPHE-IPIU
Member WNIT - Michiana Public Broadcasting Corporation
Member Purdue NorthWest Westville Campus
Member Purdue NorthWest Hammond Campus
Member Purdue University Anderson
Member Purdue University Ft. Wayne
Member Ivy Tech Valparaiso
Member Ivy Tech Fort Wayne
Member Ivy Tech Michigan City
Member Ivy Tech Gary
Member Ivy Tech East Chicago
Member Ivy Tech South Bend
Member Ivy Tech Lafayette
Member Ivy Tech Elkhart
Member Ivy Tech Warsaw
Member Ivy Tech Muncie
Member Ivy Tech Marion
Member Ivy Tech Kokomo
Member Indiana Institute of Technology Ft. Wayne
Member Ivy Tech Northwest
Member University of St. Francis
Member St. Francis Crown Point
Member Huntington University
Member IU Foundation
Member Indiana Office of Technology
Member Indiana University South Bend
Memebr Indiana Wesleyan University
Member Wabash College
Member Holy Cross College
Member Grace College
Member Goshen College
Member Calumet College of Saint Joseph
Member Bethel University
Member University of Notre Dame
Member Taylor University
Member Trine University
Member Manchester University - North Manchester Campus
Member Indiana University Kokomo
Member Indiana University Fort Wayne
Member St. Mary of the Woods College
Member Anderson University

Current State:Closed
Start Time:2019-10-04 13:56:14
End Time:2019-10-04 21:10:44
DescriptionBackbones ARSN-IPHE and IPHE-SBND are now available. Zayo Engineers were engaged and discovered damaged fiber. Splice crews were dispatched and have completed repairs. No further outage are expected. *Please note - Traffic rerouted via redundant connections.


Ticket No.:INC0043268
Subject:Outage Resolved - I-Light Various Backbones
Source Of Impact: Vendor
Affected:ILN-FTWY-MARN-100GE-24303
ILN-IPHE-SBND-100GE-24342
ILN-IPIU-SBND-100GE-24347
ILN-IVYMRN-MARN-10GE-25041
Backbone IVYMRN-MARN
Backbone FTWY-MARN
Backbone IPHE-SBND
Backbone IPHE-IPIU
Member Anderson University
Member Bethel University
Member Calumet College of Saint Joseph
Member Earlham College
Member Goshen College
Member Grace College
Member Holy Cross College
Member Huntington University
Member IU Foundation
Member Indiana Institute of Technology Ft. Wayne
Member Indiana Office of Technology
Member Indiana University Fort Wayne
Member Indiana University Northwest
Member Indiana University South Bend
Member Indiana Wesleyan University
Member Ivy Tech Connersville
Member Ivy Tech East Chicago
Member Ivy Tech Elkhart
Member Ivy Tech Fort Wayne
Member Ivy Tech Gary
Member Ivy Tech Lafayette
Member Ivy Tech Lawrenceburg
Member Ivy Tech Marion
Member Ivy Tech Michigan City
Member Ivy Tech Muncie
Member Ivy Tech Northwest
Member Ivy Tech Richmond
Member Ivy Tech South Bend
Member Ivy Tech Valparaiso
Member Ivy Tech Warsaw
Member Manchester University - North Manchester Campus
Member Purdue NorthWest Hammond Campus
Member Purdue NorthWest Westville Campus
Member Purdue University Anderson
Member Purdue University Ft. Wayne
Member St. Francis Crown Point
Member Taylor University
Member Trine University
Member University of Notre Dame
Member University of St. Francis
Member WNIT - Michiana Public Broadcasting Corporation
Member Wabash College
Current State:Resolved
Start Time:2019-10-07 01:58:07
End Time:2019-10-07 15:54:51
DescriptionThe listed affected are now available. Zayo Engineers were engaged and located damaged fiber on a burned pole between Garfield St and Whites Ave in Marion, IN. Splice crews were dispatched out to the site to repair the damaged fiber. The fiber has been repaired and services are now restored. No further outages are expected.


Ticket No.:INC0043515
Subject:Outage Resolved - I-Light Various Backbones
Source Of Impact: Vendor
Affected:ILN-FTWY-SBND-100GE-24305
ILN-IPHE-SBND-100GE-24342
ILN-IPIU-SBND-100GE-24347
ILN-LGNR-SBND-SEGM-24109
Backbone LGNR-SBND
Backbone IPHE-SBND
Backbone IPHE-IPIU
Backbone FTWY-SBND
Member WNIT - Michiana Public Broadcasting Corporation
Member Purdue NorthWest Westville Campus
Member Ivy Tech Valparaiso
Member Ivy Tech Michigan City
Member Ivy Tech Gary
Member Ivy Tech East Chicago
Member Ivy Tech South Bend
Member Ivy Tech Lafayette
Member Ivy Tech Elkhart
Member Ivy Tech Northwest
Member Ivy Tech Fort Wayne
Member Ivy Tech Muncie
Member Ivy Tech Marion
Member Ivy Tech Lawrenceburg
Member Ivy Tech Connersville
Member Ivy Tech Valparaiso
Member Anderson University
Member Indiana University Fort Wayne
Member Trine University
Member Ivy Tech Richmond
Member Manchester University - Ft. Wayne Campus
Member IU Foundation
Member Wabash College
Member Indiana Office of Technology
Member Holy Cross College
Member Calumet College of Saint Joseph
Member Purdue NorthWest Hammond Campus
Member Purdue University Ft. Wayne
Member Purdue University Anderson
Member Indiana University South Bend
Member Indiana University Northwest
Member Bethel University
Member University of Notre Dame
Member Taylor University
Member University of St. Francis
Member Huntington University
Member Indiana Wesleyan University
Member Indiana Institute of Technology Ft. Wayne
Member Earlham College
Current State:Resolved
Start Time:2019-10-09 16:02:28
End Time:2019-10-10 01:21:20
DescriptionThe above listed is now available. Zayo Engineers have been engaged and isolated the location of the fiber damage to be at Mishawaka Street, West Side of Elkhart, IN. The cause for the outage was due to a truck snagging and splitting the cable. Splicing crews were dispatched and have competed repairs on the damaged fiber. *Please note - Traffic rerouted via redundant connections.*


Ticket No.:INC0043583
Subject:Brief Outage - I-Light Backbone EVVL-NEWA
Source Of Impact: Undetermined
Affected:ILN-EVVL-NEWA-100GE-24292
Backbone EVVL-NEWA
Member Vincennes University - Plainfield
Member Vincennes University Lebanon
Member Vincennes University - Jasper
Member Vincennes University - Fort Branch
Member Vincennes University Aviation
Member Vincennes University - Indiana Deaf School
Member University of Evansville
Member Indiana State University
Member Oakland City University
Member St. Mary of the Woods College
Member Rose Hulman Venture
Member Indiana University Southeast
Member Ivy Tech Evansville
Member Ivy Tech Indianapolis Central Office
Member Ivy Tech Sellersburg
Member Ivy Tech Madison
Member Hanover College
Member University of Southern Indiana
Current State:Closed
Start Time:2019-10-10 12:17:08
End Time:2019-10-10 12:18:36
DescriptionBackbone EVVL-NEWA was briefly unavailable. I-Light Engineers were engaged to investigate the cause of the brief outage; however, the reason for the outage was undetermined. *Please note - Traffic rerouted via redundant connections.


Ticket No.:INC0043621
Subject:Outage Resolved - I-Light Backbone EVVL-NEWA
Source Of Impact: Vendor
Affected:ILN-EVVL-NEWA-100GE-24292
Backbone EVVL-NEWA
Member Vincennes University - Plainfield
Member Vincennes University - Indiana Deaf School
Member Vincennes University Lebanon
Member Vincennes University - Jasper
Member Vincennes University - Fort Branch
Member Vincennes University Aviation
Member University of Evansville
Member Indiana State University
Member Oakland City University
Member St. Mary of the Woods College
Member Rose Hulman Venture
Member Indiana University Southeast
Member Ivy Tech Evansville
Member Ivy Tech Indianapolis Central Office
Member Ivy Tech Sellersburg
Member Ivy Tech Madison
Member Hanover College
Member University of Southern Indiana
Current State:Closed
Start Time:2019-10-10 18:54:01
End Time:2019-10-11 04:14:34
DescriptionBackbone EVVL-NEWA is now available. Zayo Engineers were engaged for further investigation and discovered a fiber cut in Huntingburg, Indiana. Zayo dispatched their OSP team to the location of the damage outside of English, IN. Service has been restored and no further outages are expected.


Ticket No.:INC0043817
Subject:Brief Outage - I-Light Backbones BLTN-IPHE and BLTN-IPIU
Source Of Impact: Undetermined
Affected:ILN-BLTN-IPIU-100GE-24207
ILN-BLTN-IPIU-100GE-04017
ILN-BLTN-IPHE-100GE-24247
Backbone BLTN-IPHE
Backbone BLTN-IPIU
Member Indiana University Bloomington & Indianapolis
Member IU Research Network
Current State:Closed
Start Time:2019-10-14 15:19:08
End Time:2019-10-14 15:20:29
DescriptionBackbones BLTN-IPHE and BLTN-IPIU were briefly unavailable. I-Light Engineering was engaged; however, the reason for outage was undetermined. *Please note - Traffic rerouted via redundant connections.


Ticket No.:INC0043801
Subject:Outage Resolved - I-Light Backbone EVVL-NEWA
Source Of Impact: Vendor
Affected:ILN-EVVL-NEWA-100GE-24292
Backbone EVVL-NEWA
Member Vincennes University - Plainfield
Member Vincennes University Lebanon
Member Vincennes University - Jasper
Member Vincennes University - Fort Branch
Member Vincennes University Aviation
Member University of Evansville
Member Indiana State University
Member Oakland City University
Member St. Mary of the Woods College
Member Rose Hulman Venture
Member Indiana University Southeast
Member Ivy Tech Evansville
Member Ivy Tech Indianapolis Central Office
Member Ivy Tech Sellersburg
Member Ivy Tech Madison
Member Hanover College
Member University of Southern Indiana
Current State:Resolved
Start Time:2019-10-14 13:15:48
End Time:2019-10-14 22:42:02
DescriptionBackbone EVVL-NEWA is now available. Zayo OSP Technicians dispatched onsite to New Albany, IN to repair the damaged fiber. Tehnicians have repaired the damaged fiber and no further outages are expected.


Ticket No.:INC0043892
Subject:Outage Resolved - I-Light Backbones BATE-CONNERS and CONNERS-RCMD
Source Of Impact: Vendor
Affected:ILN-BATE-CONNERS-10GE-4126
ILN-CONNERS-RCMD-GIGE-4060
Backbone BATE-CONNERS
Backbone CONNERS-RCMD
Member Ivy Tech Connersville
Member Earlham College
Member Ivy Tech Richmond
Member Ivy Tech Lawrenceburg
Current State:Resolved
Start Time:2019-10-15 15:48:33
End Time:2019-10-15 23:32:34
DescriptionI-Light Backbones BATE-CONNERS and CONNERS-RCMD are now available. Zayo OSP Engineers dispatched to Connersville, IN and located damaged fiber. Technicians rolled connections to new fiber and services have restored. No further outages are expected. *Traffic rerouted via backup connections.*


Ticket No.:INC0044009
Subject:Outage Resolved - I-Light Backbones BATE-CONNORS and CONNORS-RCMD
Source Of Impact: Vendor
Affected:ILN-CONNERS-RCMD-10GE-4127
ILN-BATE-CONNERS-10GE-4126
Backbone BATE-CONNORS
Backbone CONNORS-RCMD
Member Earlham College
Member Ivy Tech Connersville
Member Ivy Tech Lawrenceburg
Member Ivy Tech Richmond
Current State:Resolved
Start Time:2019-10-16 17:33:20
End Time:2019-10-16 17:51:29
DescriptionBackbones BATE-CONNORS and CONNORS-RCMD are now available. Vendor Zayo Technicians were onsite working to isolate damage from another outage that occurred on Tuesday, October 15, 2019 and due to the fragility of the fiber, it broke. Zayo has since repaired the damage and are hands off. No further outages are expected. *Traffic re-routed via backup connections*




Upcoming Scheduled Maintenances

Ticket No.:CHG0039169
Subject:Maintenance - I-Light Backbone GNCS-IPHE
Source Of Impact: Internal
Affected:Backbone GNCS-IPHE
Member Hanover College
Member Indiana State University
Member Indiana University Southeast
Member Ivy Tech Evansville
Member Ivy Tech Indianapolis Central Office
Member Ivy Tech Madison
Member Ivy Tech Sellersburg
Member Oakland City University
Member Rose Hulman Institute of Technology
Member Rose Hulman Venture
Member St. Mary of the Woods College
Member University of Evansville
Member University of Southern Indiana
Member Vincennes University - Fort Branch
Member Vincennes University - Indiana Deaf School
Member Vincennes University - Jasper
Member Vincennes University - Plainfield
Member Vincennes University Aviation
Member Vincennes University Lebanon
Member WFWA - Fort Wayne
Member Wabash College
Start Time:2019-11-05 04:00:00
End Time:2019-11-05 10:00:00
DescriptionBackbone GNCS-IPHE will be unavailable while I-Light Engineers perform maintenance. Outages are expected, and the entire window is reserved. *Traffic will re-route via redundant connections*


Ticket No.:CHG0039253
Subject:Maintenance 1 of 2 - I-Light Backbone EVVL-NEWA
Source Of Impact: Vendor
Affected:Backbone EVVL-NEWA
Member Vincennes University - Plainfield
Member Vincennes University - Indiana Deaf School
Member Vincennes University Lebanon
Member Vincennes University - Jasper
Member Vincennes University - Fort Branch
Member Vincennes University Aviation
Member University of Evansville
Member Indiana State University
Member Oakland City University
Member St. Mary of the Woods College
Member Rose Hulman Venture
Member Indiana University Southeast
Memebr Ivy Tech Evansville
Member Ivy Tech Indianapolis Central Office
Member Ivy Tech Sellersburg
Member Ivy Tech Madison
Member Hanover College
Member University of Southern Indiana
Start Time:2019-10-29 04:00:00
End Time:2019-10-29 10:00:00
DescriptionThe above listed will be unavailable while I-Light and Zayo Engineers perform maintenance to repair a known fiber issue on the EVVL-NEWA Span, specifically between MILL-NEWA. Outages are expected and the entire window is reserved. Traffic will reroute via redundant connections. *Please note this maintenance has been rescheduled to 10/29 12:01 AM - 6:00 AM EDT* A backup window has been scheduled for 11/05 12:01 - 6:00 AM EDT to complete any needed repairs


Ticket No.:CHG0039218
Subject:Maintenance Completed - I-Light Internal Various OTDR Testing
Source Of Impact: Internal
Affected:
Start Time:2019-10-18 14:00:00
End Time:2019-10-18 21:00:00
DescriptionI-Light Engineers ran various OTDR tests on the I-Light optical devices. No outages were observed. Maintenance is completed.


Ticket No.:CHG0039322
Subject:Maintenance 2 of 2 - I-Light Backbone EVVL-NEWA
Source Of Impact: Vendor
Affected:Backbone EVVL-NEWA
Member Vincennes University - Plainfield
Member Vincennes University - Indiana Deaf School
Member Vincennes University Lebanon
Member Vincennes University - Jasper
Member Vincennes University - Fort Branch
Member Vincennes University Aviation
Member University of Evansville
Member Indiana State University
Member Oakland City University
Member St. Mary of the Woods College
Member Rose Hulman Venture
Member Indiana University Southeast
Memebr Ivy Tech Evansville
Member Ivy Tech Indianapolis Central Office
Member Ivy Tech Sellersburg
Member Ivy Tech Madison
Member Hanover College
Member University of Southern Indiana
Start Time:2019-11-05 05:00:00
End Time:2019-11-05 11:00:00
DescriptionThe above listes will be unavailable while I-Light and Zayo Engineers perform maintenance to repair a known fiber issue on the EVVL-NEWA Span, specifically between MILL-NEWA. Outages are expected and the entire window is reserved. Traffic will reroute via redundant connections. *Please Note this is a backup window to complete any needed repairs that are not completed during the initial maintenance on 10/29*


Ticket No.:CHG0039395
Subject:Maintenance - I-Light POP Lifeline
Source Of Impact: Vendor
Affected:
Start Time:2019-11-01 04:01:00
End Time:2019-11-01 10:00:00
DescriptionThe Lifeline POP will remain available while Vendor Intelligent Fiber Network (IFN) performs Power Lead Grooming Maintenance. No outages are expected; however, the entire window is reserved.


Ticket No.:CHG0039293
Subject:Maintenance - I-Light Backbone FTWY-MARN
Source Of Impact: Vendor
Affected:Backbone FTWY-MARN
Member Anderson University
Member Bethel University
Member Calumet College of Saint Joseph
Member Earlham College
Member Goshen College
Member Grace College
Member Holy Cross College
Member Huntington University
Member Indiana Institute of Technology Ft. Wayne
Member Indiana University Northwest
Member Indiana University South Bend
Member Indiana Wesleyan University
Member IU Foundation
Member Ivy Tech Connersville
Member Ivy Tech East Chicago
Member Ivy Tech Elkhart
Member Ivy Tech Fort Wayne
Member Ivy Tech Gary
Member Ivy Tech Lafayette
Member Ivy Tech Lawrenceburg
Member Ivy Tech Marion
Member Ivy Tech Michigan City
Member Ivy Tech Muncie
Member Ivy Tech Northwest
Member Ivy Tech Richmond
Member Ivy Tech South Bend
Member Ivy Tech Valparaiso
Member Ivy Tech Warsaw
Member Manchester University - North Manchester Campus
Member Purdue NorthWest Hammond Campus
Member Purdue NorthWest Westville Campus
Member Purdue University Anderson
Member Purdue University Ft. Wayne
Member St. Francis Crown Point
Member Taylor University
Member Trine University
Member University of Notre Dame
Member Wabash College
Start Time:2019-10-31 04:01:00
End Time:2019-10-31 10:00:00
DescriptionBackbone FTWY-MARN will be unavailable while Zayo Engineers perform fiber maintenance in Marion, IN. Outages are expected and the entire window is reserved. Members with redundant connections will re-route.


Ticket No.:CHG0039371
Subject:Maintenance - I-Light Members Indiana University Bloomington and Indianapolis
Source Of Impact: Internal
Affected:Member Indiana University Bloomington
Member Indiana University Indianapolis
Start Time:2019-10-29 04:00:00
End Time:2019-10-29 10:00:00
DescriptionThe 100 Gb connection to Members Indiana University Bloomington and Indianapolis will be unavailable while I-Light Engineers perform circuit maintenance. An outage of up to an hour is expected and the entire window is reserved. Members will re-route via redundant connections.


Ticket No.:CHG0039256
Subject:Maintenance Completed - I-Light Various Members
Source Of Impact: Vendor
Affected:Member Manchester University - North Manchester Campus
Member Manchester University - Ft. Wayne Campus
Member University of St. Francis
Start Time:2019-10-22 04:00:00
End Time:2019-10-22 10:00:00
DescriptionMembers Manchester University - North Manchester Campus and Manchester University - Ft. Wayne Campus were unavailable while Intelligent Fiber Network (IFN) Engineers performed road move fiber maintenance in Fort Wayne, IN. Maintenance has been completed.


Ticket No.:CHG0039220
Subject:Maintenance Completed - I-Light Backbone EVVL-NEWA
Source Of Impact: Internal
Affected:Backbone EVVL-NEWA
Member St. Mary of the Woods College
Member Oakland City University
Member Rose Hulman Venture
Member Ivy Tech Madison
Member Hanover College
Member Vincennes University Aviation
Member University of Evansville
Member Indiana State University
Member Ivy Tech Indianapolis Central Office
Member Vincennes University - Plainfield
Member Vincennes University Lebanon
Member Vincennes University - Indiana Deaf School
Member University of Southern Indiana
Member Ivy Tech Evansville
Member Vincennes University - Fort Branch
Member Vincennes University - Jasper
Member Indiana University Southeast
Member Ivy Tech Sellersburg
Start Time:2019-10-23 04:05:00
End Time:2019-10-23 10:00:00
DescriptionThe above listed were unavailable while I-Light and Vendor Zayo Engineers performed maintenance to troubleshoot a possible faulty fiber splice affecting I-Light Core Optical Node HUNT. Maintenance has been completed. *Please note - Traffic rerouted via redundant connections.


Ticket No.:CHG0039355
Subject:Maintenance Completed - I-Light Member Trine University
Source Of Impact: Internal
Affected:member Trine University
Start Time:2019-10-23 08:00:00
End Time:2019-10-23 13:00:00
DescriptionI-Light member Trine University was unavailable while Trine and I-Light engineers performed maintenance on their respective equipment. An outage occurred. Maintenance has been completed.