I-Light Network Operations Report
2019-10-04 - 2019-10-17
I-Light Network Operations Center
Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
---|---|---|---|---|---|---|---|---|---|
INC0043167 | 2 - High | 2 - High | Outage Resolved - I-Light Backbones ARSN-IPHE and IPHE-SBND | Circuit - Damaged Fiber | Vendor | Closed | 2019-10-04 13:56:14 | 2019-10-04 21:10:44 | 0 days 7 hr 14 min |
INC0043268 | 2 - High | 2 - High | Outage Resolved - I-Light Various Backbones | Circuit - Damaged Fiber | Vendor | Resolved | 2019-10-07 01:58:07 | 2019-10-07 15:54:51 | 0 days 13 hr 56 min |
INC0043515 | 2 - High | 2 - High | Outage Resolved - I-Light Various Backbones | Circuit - Damaged Fiber | Vendor | Resolved | 2019-10-09 16:02:28 | 2019-10-10 01:21:20 | 0 days 9 hr 18 min |
INC0043583 | 2 - High | 2 - High | Brief Outage - I-Light Backbone EVVL-NEWA | Undetermined | Undetermined | Closed | 2019-10-10 12:17:08 | 2019-10-10 12:18:36 | 0 days 0 hr 1 min |
INC0043621 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone EVVL-NEWA | Circuit - Cut Fiber | Vendor | Closed | 2019-10-10 18:54:01 | 2019-10-11 04:14:34 | 0 days 9 hr 20 min |
INC0043817 | 2 - High | 2 - High | Brief Outage - I-Light Backbones BLTN-IPHE and BLTN-IPIU | Undetermined | Undetermined | Closed | 2019-10-14 15:19:08 | 2019-10-14 15:20:29 | 0 days 0 hr 1 min |
INC0043801 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone EVVL-NEWA | Circuit - Damaged Fiber | Vendor | Resolved | 2019-10-14 13:15:48 | 2019-10-14 22:42:02 | 0 days 9 hr 26 min |
INC0043892 | 2 - High | 2 - High | Outage Resolved - I-Light Backbones BATE-CONNERS and CONNERS-RCMD | Circuit - Cut Fiber | Vendor | Resolved | 2019-10-15 15:48:33 | 2019-10-15 23:32:34 | 0 days 7 hr 44 min |
INC0044009 | 2 - High | 2 - High | Outage Resolved - I-Light Backbones BATE-CONNORS and CONNORS-RCMD | Circuit - Cut Fiber | Vendor | Resolved | 2019-10-16 17:33:20 | 2019-10-16 17:51:29 | 0 days 0 hr 18 min |
Ticket No.: | INC0043167 |
Subject: | Outage Resolved - I-Light Backbones ARSN-IPHE and IPHE-SBND |
Source Of Impact: | Vendor |
Affected: | ILN-ARSN-IPHE-100GE-24297
ILN-IPHE-SBND-100GE-24342 Backbone ARSN-IPHE Backbone IPHE-SBND Backbone IPHE-IPIU Member WNIT - Michiana Public Broadcasting Corporation Member Purdue NorthWest Westville Campus Member Purdue NorthWest Hammond Campus Member Purdue University Anderson Member Purdue University Ft. Wayne Member Ivy Tech Valparaiso Member Ivy Tech Fort Wayne Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech East Chicago Member Ivy Tech South Bend Member Ivy Tech Lafayette Member Ivy Tech Elkhart Member Ivy Tech Warsaw Member Ivy Tech Muncie Member Ivy Tech Marion Member Ivy Tech Kokomo Member Indiana Institute of Technology Ft. Wayne Member Ivy Tech Northwest Member University of St. Francis Member St. Francis Crown Point Member Huntington University Member IU Foundation Member Indiana Office of Technology Member Indiana University South Bend Memebr Indiana Wesleyan University Member Wabash College Member Holy Cross College Member Grace College Member Goshen College Member Calumet College of Saint Joseph Member Bethel University Member University of Notre Dame Member Taylor University Member Trine University Member Manchester University - North Manchester Campus Member Indiana University Kokomo Member Indiana University Fort Wayne Member St. Mary of the Woods College Member Anderson University |
Current State: | Closed |
Start Time: | 2019-10-04 13:56:14 |
End Time: | 2019-10-04 21:10:44 |
Description | Backbones ARSN-IPHE and IPHE-SBND are now available. Zayo Engineers were engaged and discovered damaged fiber. Splice crews were dispatched and have completed repairs. No further outage are expected. *Please note - Traffic rerouted via redundant connections. |
Ticket No.: | INC0043268 |
Subject: | Outage Resolved - I-Light Various Backbones |
Source Of Impact: | Vendor |
Affected: | ILN-FTWY-MARN-100GE-24303
ILN-IPHE-SBND-100GE-24342 ILN-IPIU-SBND-100GE-24347 ILN-IVYMRN-MARN-10GE-25041 Backbone IVYMRN-MARN Backbone FTWY-MARN Backbone IPHE-SBND Backbone IPHE-IPIU Member Anderson University Member Bethel University Member Calumet College of Saint Joseph Member Earlham College Member Goshen College Member Grace College Member Holy Cross College Member Huntington University Member IU Foundation Member Indiana Institute of Technology Ft. Wayne Member Indiana Office of Technology Member Indiana University Fort Wayne Member Indiana University Northwest Member Indiana University South Bend Member Indiana Wesleyan University Member Ivy Tech Connersville Member Ivy Tech East Chicago Member Ivy Tech Elkhart Member Ivy Tech Fort Wayne Member Ivy Tech Gary Member Ivy Tech Lafayette Member Ivy Tech Lawrenceburg Member Ivy Tech Marion Member Ivy Tech Michigan City Member Ivy Tech Muncie Member Ivy Tech Northwest Member Ivy Tech Richmond Member Ivy Tech South Bend Member Ivy Tech Valparaiso Member Ivy Tech Warsaw Member Manchester University - North Manchester Campus Member Purdue NorthWest Hammond Campus Member Purdue NorthWest Westville Campus Member Purdue University Anderson Member Purdue University Ft. Wayne Member St. Francis Crown Point Member Taylor University Member Trine University Member University of Notre Dame Member University of St. Francis Member WNIT - Michiana Public Broadcasting Corporation Member Wabash College |
Current State: | Resolved |
Start Time: | 2019-10-07 01:58:07 |
End Time: | 2019-10-07 15:54:51 |
Description | The listed affected are now available. Zayo Engineers were engaged and located damaged fiber on a burned pole between Garfield St and Whites Ave in Marion, IN. Splice crews were dispatched out to the site to repair the damaged fiber. The fiber has been repaired and services are now restored. No further outages are expected. |
Ticket No.: | INC0043515 |
Subject: | Outage Resolved - I-Light Various Backbones |
Source Of Impact: | Vendor |
Affected: | ILN-FTWY-SBND-100GE-24305
ILN-IPHE-SBND-100GE-24342 ILN-IPIU-SBND-100GE-24347 ILN-LGNR-SBND-SEGM-24109 Backbone LGNR-SBND Backbone IPHE-SBND Backbone IPHE-IPIU Backbone FTWY-SBND Member WNIT - Michiana Public Broadcasting Corporation Member Purdue NorthWest Westville Campus Member Ivy Tech Valparaiso Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech East Chicago Member Ivy Tech South Bend Member Ivy Tech Lafayette Member Ivy Tech Elkhart Member Ivy Tech Northwest Member Ivy Tech Fort Wayne Member Ivy Tech Muncie Member Ivy Tech Marion Member Ivy Tech Lawrenceburg Member Ivy Tech Connersville Member Ivy Tech Valparaiso Member Anderson University Member Indiana University Fort Wayne Member Trine University Member Ivy Tech Richmond Member Manchester University - Ft. Wayne Campus Member IU Foundation Member Wabash College Member Indiana Office of Technology Member Holy Cross College Member Calumet College of Saint Joseph Member Purdue NorthWest Hammond Campus Member Purdue University Ft. Wayne Member Purdue University Anderson Member Indiana University South Bend Member Indiana University Northwest Member Bethel University Member University of Notre Dame Member Taylor University Member University of St. Francis Member Huntington University Member Indiana Wesleyan University Member Indiana Institute of Technology Ft. Wayne Member Earlham College |
Current State: | Resolved |
Start Time: | 2019-10-09 16:02:28 |
End Time: | 2019-10-10 01:21:20 |
Description | The above listed is now available. Zayo Engineers have been engaged and isolated the location of the fiber damage to be at Mishawaka Street, West Side of Elkhart, IN. The cause for the outage was due to a truck snagging and splitting the cable. Splicing crews were dispatched and have competed repairs on the damaged fiber. *Please note - Traffic rerouted via redundant connections.* |
Ticket No.: | INC0043583 |
Subject: | Brief Outage - I-Light Backbone EVVL-NEWA |
Source Of Impact: | Undetermined |
Affected: | ILN-EVVL-NEWA-100GE-24292
Backbone EVVL-NEWA Member Vincennes University - Plainfield Member Vincennes University Lebanon Member Vincennes University - Jasper Member Vincennes University - Fort Branch Member Vincennes University Aviation Member Vincennes University - Indiana Deaf School Member University of Evansville Member Indiana State University Member Oakland City University Member St. Mary of the Woods College Member Rose Hulman Venture Member Indiana University Southeast Member Ivy Tech Evansville Member Ivy Tech Indianapolis Central Office Member Ivy Tech Sellersburg Member Ivy Tech Madison Member Hanover College Member University of Southern Indiana |
Current State: | Closed |
Start Time: | 2019-10-10 12:17:08 |
End Time: | 2019-10-10 12:18:36 |
Description | Backbone EVVL-NEWA was briefly unavailable. I-Light Engineers were engaged to investigate the cause of the brief outage; however, the reason for the outage was undetermined. *Please note - Traffic rerouted via redundant connections. |
Ticket No.: | INC0043621 |
Subject: | Outage Resolved - I-Light Backbone EVVL-NEWA |
Source Of Impact: | Vendor |
Affected: | ILN-EVVL-NEWA-100GE-24292
Backbone EVVL-NEWA Member Vincennes University - Plainfield Member Vincennes University - Indiana Deaf School Member Vincennes University Lebanon Member Vincennes University - Jasper Member Vincennes University - Fort Branch Member Vincennes University Aviation Member University of Evansville Member Indiana State University Member Oakland City University Member St. Mary of the Woods College Member Rose Hulman Venture Member Indiana University Southeast Member Ivy Tech Evansville Member Ivy Tech Indianapolis Central Office Member Ivy Tech Sellersburg Member Ivy Tech Madison Member Hanover College Member University of Southern Indiana |
Current State: | Closed |
Start Time: | 2019-10-10 18:54:01 |
End Time: | 2019-10-11 04:14:34 |
Description | Backbone EVVL-NEWA is now available. Zayo Engineers were engaged for further investigation and discovered a fiber cut in Huntingburg, Indiana. Zayo dispatched their OSP team to the location of the damage outside of English, IN. Service has been restored and no further outages are expected. |
Ticket No.: | INC0043817 |
Subject: | Brief Outage - I-Light Backbones BLTN-IPHE and BLTN-IPIU |
Source Of Impact: | Undetermined |
Affected: | ILN-BLTN-IPIU-100GE-24207
ILN-BLTN-IPIU-100GE-04017 ILN-BLTN-IPHE-100GE-24247 Backbone BLTN-IPHE Backbone BLTN-IPIU Member Indiana University Bloomington & Indianapolis Member IU Research Network |
Current State: | Closed |
Start Time: | 2019-10-14 15:19:08 |
End Time: | 2019-10-14 15:20:29 |
Description | Backbones BLTN-IPHE and BLTN-IPIU were briefly unavailable. I-Light Engineering was engaged; however, the reason for outage was undetermined. *Please note - Traffic rerouted via redundant connections. |
Ticket No.: | INC0043801 |
Subject: | Outage Resolved - I-Light Backbone EVVL-NEWA |
Source Of Impact: | Vendor |
Affected: | ILN-EVVL-NEWA-100GE-24292
Backbone EVVL-NEWA Member Vincennes University - Plainfield Member Vincennes University Lebanon Member Vincennes University - Jasper Member Vincennes University - Fort Branch Member Vincennes University Aviation Member University of Evansville Member Indiana State University Member Oakland City University Member St. Mary of the Woods College Member Rose Hulman Venture Member Indiana University Southeast Member Ivy Tech Evansville Member Ivy Tech Indianapolis Central Office Member Ivy Tech Sellersburg Member Ivy Tech Madison Member Hanover College Member University of Southern Indiana |
Current State: | Resolved |
Start Time: | 2019-10-14 13:15:48 |
End Time: | 2019-10-14 22:42:02 |
Description | Backbone EVVL-NEWA is now available. Zayo OSP Technicians dispatched onsite to New Albany, IN to repair the damaged fiber. Tehnicians have repaired the damaged fiber and no further outages are expected. |
Ticket No.: | INC0043892 |
Subject: | Outage Resolved - I-Light Backbones BATE-CONNERS and CONNERS-RCMD |
Source Of Impact: | Vendor |
Affected: | ILN-BATE-CONNERS-10GE-4126
ILN-CONNERS-RCMD-GIGE-4060 Backbone BATE-CONNERS Backbone CONNERS-RCMD Member Ivy Tech Connersville Member Earlham College Member Ivy Tech Richmond Member Ivy Tech Lawrenceburg |
Current State: | Resolved |
Start Time: | 2019-10-15 15:48:33 |
End Time: | 2019-10-15 23:32:34 |
Description | I-Light Backbones BATE-CONNERS and CONNERS-RCMD are now available. Zayo OSP Engineers dispatched to Connersville, IN and located damaged fiber. Technicians rolled connections to new fiber and services have restored. No further outages are expected. *Traffic rerouted via backup connections.* |
Ticket No.: | INC0044009 |
Subject: | Outage Resolved - I-Light Backbones BATE-CONNORS and CONNORS-RCMD |
Source Of Impact: | Vendor |
Affected: | ILN-CONNERS-RCMD-10GE-4127
ILN-BATE-CONNERS-10GE-4126 Backbone BATE-CONNORS Backbone CONNORS-RCMD Member Earlham College Member Ivy Tech Connersville Member Ivy Tech Lawrenceburg Member Ivy Tech Richmond |
Current State: | Resolved |
Start Time: | 2019-10-16 17:33:20 |
End Time: | 2019-10-16 17:51:29 |
Description | Backbones BATE-CONNORS and CONNORS-RCMD are now available. Vendor Zayo Technicians were onsite working to isolate damage from another outage that occurred on Tuesday, October 15, 2019 and due to the fragility of the fiber, it broke. Zayo has since repaired the damage and are hands off. No further outages are expected. *Traffic re-routed via backup connections* |
Ticket No.: | CHG0039169 |
Subject: | Maintenance - I-Light Backbone GNCS-IPHE |
Source Of Impact: | Internal |
Affected: | Backbone GNCS-IPHE
Member Hanover College Member Indiana State University Member Indiana University Southeast Member Ivy Tech Evansville Member Ivy Tech Indianapolis Central Office Member Ivy Tech Madison Member Ivy Tech Sellersburg Member Oakland City University Member Rose Hulman Institute of Technology Member Rose Hulman Venture Member St. Mary of the Woods College Member University of Evansville Member University of Southern Indiana Member Vincennes University - Fort Branch Member Vincennes University - Indiana Deaf School Member Vincennes University - Jasper Member Vincennes University - Plainfield Member Vincennes University Aviation Member Vincennes University Lebanon Member WFWA - Fort Wayne Member Wabash College |
Start Time: | 2019-11-05 04:00:00 |
End Time: | 2019-11-05 10:00:00 |
Description | Backbone GNCS-IPHE will be unavailable while I-Light Engineers perform maintenance. Outages are expected, and the entire window is reserved. *Traffic will re-route via redundant connections* |
Ticket No.: | CHG0039253 |
Subject: | Maintenance 1 of 2 - I-Light Backbone EVVL-NEWA |
Source Of Impact: | Vendor |
Affected: | Backbone EVVL-NEWA
Member Vincennes University - Plainfield Member Vincennes University - Indiana Deaf School Member Vincennes University Lebanon Member Vincennes University - Jasper Member Vincennes University - Fort Branch Member Vincennes University Aviation Member University of Evansville Member Indiana State University Member Oakland City University Member St. Mary of the Woods College Member Rose Hulman Venture Member Indiana University Southeast Memebr Ivy Tech Evansville Member Ivy Tech Indianapolis Central Office Member Ivy Tech Sellersburg Member Ivy Tech Madison Member Hanover College Member University of Southern Indiana |
Start Time: | 2019-10-29 04:00:00 |
End Time: | 2019-10-29 10:00:00 |
Description | The above listed will be unavailable while I-Light and Zayo Engineers perform maintenance to repair a known fiber issue on the EVVL-NEWA Span, specifically between MILL-NEWA. Outages are expected and the entire window is reserved. Traffic will reroute via redundant connections. *Please note this maintenance has been rescheduled to 10/29 12:01 AM - 6:00 AM EDT* A backup window has been scheduled for 11/05 12:01 - 6:00 AM EDT to complete any needed repairs |
Ticket No.: | CHG0039218 |
Subject: | Maintenance Completed - I-Light Internal Various OTDR Testing |
Source Of Impact: | Internal |
Affected: | |
Start Time: | 2019-10-18 14:00:00 |
End Time: | 2019-10-18 21:00:00 |
Description | I-Light Engineers ran various OTDR tests on the I-Light optical devices. No outages were observed. Maintenance is completed. |
Ticket No.: | CHG0039322 |
Subject: | Maintenance 2 of 2 - I-Light Backbone EVVL-NEWA |
Source Of Impact: | Vendor |
Affected: | Backbone EVVL-NEWA
Member Vincennes University - Plainfield Member Vincennes University - Indiana Deaf School Member Vincennes University Lebanon Member Vincennes University - Jasper Member Vincennes University - Fort Branch Member Vincennes University Aviation Member University of Evansville Member Indiana State University Member Oakland City University Member St. Mary of the Woods College Member Rose Hulman Venture Member Indiana University Southeast Memebr Ivy Tech Evansville Member Ivy Tech Indianapolis Central Office Member Ivy Tech Sellersburg Member Ivy Tech Madison Member Hanover College Member University of Southern Indiana |
Start Time: | 2019-11-05 05:00:00 |
End Time: | 2019-11-05 11:00:00 |
Description | The above listes will be unavailable while I-Light and Zayo Engineers perform maintenance to repair a known fiber issue on the EVVL-NEWA Span, specifically between MILL-NEWA. Outages are expected and the entire window is reserved. Traffic will reroute via redundant connections. *Please Note this is a backup window to complete any needed repairs that are not completed during the initial maintenance on 10/29* |
Ticket No.: | CHG0039395 |
Subject: | Maintenance - I-Light POP Lifeline |
Source Of Impact: | Vendor |
Affected: | |
Start Time: | 2019-11-01 04:01:00 |
End Time: | 2019-11-01 10:00:00 |
Description | The Lifeline POP will remain available while Vendor Intelligent Fiber Network (IFN) performs Power Lead Grooming Maintenance. No outages are expected; however, the entire window is reserved. |
Ticket No.: | CHG0039293 |
Subject: | Maintenance - I-Light Backbone FTWY-MARN |
Source Of Impact: | Vendor |
Affected: | Backbone FTWY-MARN
Member Anderson University Member Bethel University Member Calumet College of Saint Joseph Member Earlham College Member Goshen College Member Grace College Member Holy Cross College Member Huntington University Member Indiana Institute of Technology Ft. Wayne Member Indiana University Northwest Member Indiana University South Bend Member Indiana Wesleyan University Member IU Foundation Member Ivy Tech Connersville Member Ivy Tech East Chicago Member Ivy Tech Elkhart Member Ivy Tech Fort Wayne Member Ivy Tech Gary Member Ivy Tech Lafayette Member Ivy Tech Lawrenceburg Member Ivy Tech Marion Member Ivy Tech Michigan City Member Ivy Tech Muncie Member Ivy Tech Northwest Member Ivy Tech Richmond Member Ivy Tech South Bend Member Ivy Tech Valparaiso Member Ivy Tech Warsaw Member Manchester University - North Manchester Campus Member Purdue NorthWest Hammond Campus Member Purdue NorthWest Westville Campus Member Purdue University Anderson Member Purdue University Ft. Wayne Member St. Francis Crown Point Member Taylor University Member Trine University Member University of Notre Dame Member Wabash College |
Start Time: | 2019-10-31 04:01:00 |
End Time: | 2019-10-31 10:00:00 |
Description | Backbone FTWY-MARN will be unavailable while Zayo Engineers perform fiber maintenance in Marion, IN. Outages are expected and the entire window is reserved. Members with redundant connections will re-route. |
Ticket No.: | CHG0039371 |
Subject: | Maintenance - I-Light Members Indiana University Bloomington and Indianapolis |
Source Of Impact: | Internal |
Affected: | Member Indiana University Bloomington
Member Indiana University Indianapolis |
Start Time: | 2019-10-29 04:00:00 |
End Time: | 2019-10-29 10:00:00 |
Description | The 100 Gb connection to Members Indiana University Bloomington and Indianapolis will be unavailable while I-Light Engineers perform circuit maintenance. An outage of up to an hour is expected and the entire window is reserved. Members will re-route via redundant connections. |
Ticket No.: | CHG0039256 |
Subject: | Maintenance Completed - I-Light Various Members |
Source Of Impact: | Vendor |
Affected: | Member Manchester University - North Manchester Campus
Member Manchester University - Ft. Wayne Campus Member University of St. Francis |
Start Time: | 2019-10-22 04:00:00 |
End Time: | 2019-10-22 10:00:00 |
Description | Members Manchester University - North Manchester Campus and Manchester University - Ft. Wayne Campus were unavailable while Intelligent Fiber Network (IFN) Engineers performed road move fiber maintenance in Fort Wayne, IN. Maintenance has been completed. |
Ticket No.: | CHG0039220 |
Subject: | Maintenance Completed - I-Light Backbone EVVL-NEWA |
Source Of Impact: | Internal |
Affected: | Backbone EVVL-NEWA
Member St. Mary of the Woods College Member Oakland City University Member Rose Hulman Venture Member Ivy Tech Madison Member Hanover College Member Vincennes University Aviation Member University of Evansville Member Indiana State University Member Ivy Tech Indianapolis Central Office Member Vincennes University - Plainfield Member Vincennes University Lebanon Member Vincennes University - Indiana Deaf School Member University of Southern Indiana Member Ivy Tech Evansville Member Vincennes University - Fort Branch Member Vincennes University - Jasper Member Indiana University Southeast Member Ivy Tech Sellersburg |
Start Time: | 2019-10-23 04:05:00 |
End Time: | 2019-10-23 10:00:00 |
Description | The above listed were unavailable while I-Light and Vendor Zayo Engineers performed maintenance to troubleshoot a possible faulty fiber splice affecting I-Light Core Optical Node HUNT. Maintenance has been completed. *Please note - Traffic rerouted via redundant connections. |
Ticket No.: | CHG0039355 |
Subject: | Maintenance Completed - I-Light Member Trine University |
Source Of Impact: | Internal |
Affected: | member Trine University |
Start Time: | 2019-10-23 08:00:00 |
End Time: | 2019-10-23 13:00:00 |
Description | I-Light member Trine University was unavailable while Trine and I-Light engineers performed maintenance on their respective equipment. An outage occurred. Maintenance has been completed. |