I-Light Network Operations Report
2019-08-23 - 2019-09-05
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0040839 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone EVVL-NEWA | Circuit - Damaged Fiber | Vendor | Resolved | 2019-08-28 23:58:46 | 2019-08-29 03:46:23 | 0 days 3 hr 47 min |
| INC0040883 | 2 - High | 2 - High | Outage Resolved- I-Light Backbone MCCI-SBND | Circuit - Cut Fiber | Vendor | Resolved | 2019-08-29 14:54:42 | 2019-08-30 04:05:05 | 0 days 13 hr 10 min |
| INC0041256 | 2 - High | 2 - High | Brief Outage Resolved - I-Light Backbone FTWY-SBND | Hardware | Internal | Resolved | 2019-09-05 05:19:24 | 2019-09-05 05:20:56 | 0 days 0 hr 1 min |
| Ticket No.: | INC0040839 |
| Subject: | Outage Resolved - I-Light Backbone EVVL-NEWA |
| Source Of Impact: | Vendor |
| Affected: | ILN-EVVL-NEWA-100GE-24292
Backbone EVVL-NEWA Member Vincennes University - Fort Branch Member Vincennes University - Indiana Deaf School Member Vincennes University - Plainfield Member Vincennes University Lebanon Member Vincennes University - Jasper Member Vincennes University Aviation Member University of Evansville Member Indiana State University Member Oakland City University Member St. Mary of the Woods College Member Rose Hulman Venture Member Indiana University Southeast Member Ivy Tech Evansville Member Ivy Tech Indianapolis Central Office Member Ivy Tech Sellersburg Member Ivy Tech Madison Member Hanover College Member University of Southern Indiana |
| Current State: | Resolved |
| Start Time: | 2019-08-28 23:58:46 |
| End Time: | 2019-08-29 03:46:23 |
| Description | Backbone EVVL-NEWA is now available. Zayo Engineering was engaged and determined the outage was caused by fiber damage after being caught by an over-sized truck in Georgetown, IN. Fiber has been repaired and no further outages are expected. *Please note - All traffic rerouted via redundant connections. |
| Ticket No.: | INC0040883 |
| Subject: | Outage Resolved- I-Light Backbone MCCI-SBND |
| Source Of Impact: | Vendor |
| Affected: | ILN-MCCI-SBND-10GE-25432
ILN-MCCI-SBND-FIBR-03811 Backbone MCCI-SBND Member Purdue NorthWest Westville Campus |
| Current State: | Resolved |
| Start Time: | 2019-08-29 14:54:42 |
| End Time: | 2019-08-30 04:05:05 |
| Description | Backbone MCCI-SBND is now available. Zayo and US Signal Engineers were engaged and identified a fiber cut 8.8km from the intersection of W 1000 N and IN-39 in La Porte, Indiana. US Signal Engineers were dispatched to the site of the damage and have completed repairs. No further outages are expected. Please note - Traffic rerouted via redundant connections. |
| Ticket No.: | INC0041256 |
| Subject: | Brief Outage Resolved - I-Light Backbone FTWY-SBND |
| Source Of Impact: | Internal |
| Affected: | ILN-FTWY-SBND-100GE-24305
Backbone FTWY-SBND Member Anderson University Member Calumet College of Saint Joseph Member Earlham College Member Huntington University Member IU Foundation Member Indiana Institute of Technology Ft. Wayne Member Indiana University Fort Wayne Member Indiana Wesleyan University Member Ivy Tech Connersville Member Ivy Tech Fort Wayne Member Ivy Tech Lawrenceburg Member Ivy Tech Marion Member Ivy Tech Muncie Member Ivy Tech Richmond Member Manchester University - Ft. Wayne Campus Member Purdue University Anderson Member Purdue University Ft. Wayne Member Taylor University Member Trine University Member University of St. Francis |
| Current State: | Resolved |
| Start Time: | 2019-09-05 05:19:24 |
| End Time: | 2019-09-05 05:20:56 |
| Description | Backbone FTWY-SBND was briefly unavailable. I-Light Engineers were engaged, investigated and resolved post-outage link degradation between FTWY- SBND. The reason for the outage is a possibly failing card in South Bend. I-Light Engineers are continuing to investigate a final resolution, including proactive replacement. |
| Ticket No.: | CHG0038531 |
| Subject: | Maintenance 2 of 2 - I-Light Backbone BLTN-CLMB |
| Source Of Impact: | Vendor |
| Affected: | Backbone BLTN-CLMB
Member Indiana University Purdue University Columbus Learning Center Member Indiana University Purdue University Columbus Member Ivy Tech Bloomington Member Ivy Tech Columbus Member Vincennes University - Jasper Member Vincennes University - Plainfield Member Vincennes University Lebanon Member Vincennes University Aviation Member WYIN - Lakeshore Public TV Member WNIN - Tri State Public Media Evansville Member Indiana University Southeast Member IU Auxiliary Services Member IU/IUPUI Campus Phone Member Indiana Office of Technology Member Indiana University Bloomington & Indianapolis Member IU Foundation Member St. Francis Crown Point Member Martin University Member Franklin College Member Delaware County CES Member IU Research Network Peer Indiana GigaPOP |
| Start Time: | 2019-09-18 04:01:00 |
| End Time: | 2019-09-18 09:00:00 |
| Description | The above listed will be unavailable while Zayo Engineers perform maintenance to relocate fiber at SR 46 and California St. in Columbus, IN. Outages of up to two (2) hours is expected; however, the entire window is reserved. This is maintenance window 2 of 2. *Please note - Traffic should reroute via redundant connections. |
| Ticket No.: | CHG0038427 |
| Subject: | Maintenance 1 of 2 - I-Light Backbone BLTN-CLMB |
| Source Of Impact: | Vendor |
| Affected: | Backbone BLTN-CLMB
Member Indiana University Purdue University Columbus Learning Center Member Indiana University Purdue University Columbus Member Ivy Tech Bloomington Member Ivy Tech Columbus Member Vincennes University - Jasper Member Vincennes University - Plainfield Member Vincennes University Lebanon Member Vincennes University Aviation Member WYIN - Lakeshore Public TV Member WNIN - Tri State Public Media Evansville Member Indiana University Southeast Member IU Auxiliary Services Member IU/IUPUI Campus Phone Member Indiana Office of Technology Member Indiana University Bloomington & Indianapolis Member IU Foundation Member St. Francis Crown Point Member Martin University Member Franklin College Member Delaware County CES Member IU Research Network Peer Indiana GigaPOP |
| Start Time: | 2019-09-17 04:01:00 |
| End Time: | 2019-09-17 09:00:00 |
| Description | The above listed will be unavailable while Zayo Engineers perform maintenance to relocate fiber at SR 46 and California St. in Columbus, IN. Outages of up to two (2) hours is expected; however, the entire window is reserved. This is maintenance window 1 of 2. The second activity date is reserved for Wednesday, September 18, 2019. *Please note - Traffic should reroute via redundant connections. |
| Ticket No.: | CHG0038587 |
| Subject: | Maintenance 2 of 2 - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone ARSN-IPHE
Backbone IPHE-SBND Backbone IPHE-IPIU Member Ivy Tech Fairbanks Member WNIT - Michiana Public Broadcasting Corporation Member Taylor University Member University of St. Francis Member Huntington University Member Indiana Wesleyan University Member Purdue NorthWest Westville Campus Member Ivy Tech Valparaiso Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech Fort Wayne Member Ivy Tech East Chicago Member Ivy Tech South Bend Member Ivy Tech Warsaw Member Ivy Tech Muncie Member Ivy Tech Marion Member Ivy Tech Lafayette Member Ivy Tech Kokomo Member Ivy Tech Elkhart Member Ivy Tech Northwest Member Ivy Tech Anderson Member St. Francis Crown Point Member Indiana Office of Technology Member University of Notre Dame Member IU Foundation Member Wabash College Member Trine University Member Manchester University - North Manchester Campus Member Indiana Institute of Technology Ft. Wayne Member Huntington University Member Holy Cross College Member Goshen College Member Grace College Member Calumet College of Saint Joseph Member Purdue NorthWest Hammond Campus Member Purdue University Ft. Wayne Member Indiana University South Bend Member Indiana University Kokomo Member Indiana University Fort Wayne Member Indiana University Northwest Member Bethel University Member St. Mary of the Woods College Member Anderson University Member Purdue University Anderson |
| Start Time: | 2019-09-12 04:01:00 |
| End Time: | 2019-09-12 09:00:00 |
| Description | The listed should remain available while Zayo Engineers perform a routine fiber audit. No outages are expected; however, the entire window is reserved. This is window 2 of 2. Please note - In the event of an unforeseen outage, traffic should reroute via redundant connections. |
| Ticket No.: | CHG0038500 |
| Subject: | Maintenance 1 of 2 - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone ARSN-IPHE
Backbone IPHE-SBND Backbone IPHE-IPIU Member Ivy Tech Fairbanks Member WNIT - Michiana Public Broadcasting Corporation Member Taylor University Member University of St. Francis Member Huntington University Member Indiana Wesleyan University Member Purdue NorthWest Westville Campus Member Ivy Tech Valparaiso Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech Fort Wayne Member Ivy Tech East Chicago Member Ivy Tech South Bend Member Ivy Tech Warsaw Member Ivy Tech Muncie Member Ivy Tech Marion Member Ivy Tech Lafayette Member Ivy Tech Kokomo Member Ivy Tech Elkhart Member Ivy Tech Northwest Member Ivy Tech Anderson Member St. Francis Crown Point Member Indiana Office of Technology Member University of Notre Dame Member IU Foundation Member Wabash College Member Trine University Member Manchester University - North Manchester Campus Member Indiana Institute of Technology Ft. Wayne Member Huntington University Member Holy Cross College Member Goshen College Member Grace College Member Calumet College of Saint Joseph Member Purdue NorthWest Hammond Campus Member Purdue University Ft. Wayne Member Indiana University South Bend Member Indiana University Kokomo Member Indiana University Fort Wayne Member Indiana University Northwest Member Bethel University Member St. Mary of the Woods College Member Anderson University Member Purdue University Anderson |
| Start Time: | 2019-09-11 04:01:00 |
| End Time: | 2019-09-11 09:00:00 |
| Description | The listed should remain available while Zayo Engineers perform a routine fiber audit. No outages are expected; however, the entire window is reserved. This is window 1 of 2. The second activity date is scheduled for Thursday, September 12, 2019. Please note - In the event of an unforeseen outage, traffic should reroute via redundant connections. |
| Ticket No.: | CHG0038597 |
| Subject: | Maintenance Competed - I-Light Member Goshen College |
| Source Of Impact: | Internal |
| Affected: | Member Goshen College |
| Start Time: | 2019-09-06 09:00:00 |
| End Time: | 2019-09-06 10:00:00 |
| Description | I-Light and Goshen College Engineers performed maintenance to work on setting up a 2gig LAG. Outages were observed. Maintenance has been completed. |