I-Light Network Operations Report
2019-07-26 - 2019-08-08
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0039313 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone CLMB-CROT | Unannounced Maintenance | Vendor | Resolved | 2019-08-06 05:07:52 | 2019-08-06 05:56:37 | 0 days 0 hr 48 min |
| INC0039325 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Various Backbones | Investigating | Undetermined | Resolved | 2019-08-06 12:12:00 | 2019-08-06 12:43:23 | 0 days 0 hr 31 min |
| Ticket No.: | INC0039313 |
| Subject: | Outage Resolved - I-Light Backbone CLMB-CROT |
| Source Of Impact: | Vendor |
| Affected: | ILN-CLMB-CROT-10GE-3836
ILN-CLMB-CROT-FIBR-03835 Backbone CLMB-CROT Member Hanover College |
| Current State: | Resolved |
| Start Time: | 2019-08-06 05:07:52 |
| End Time: | 2019-08-06 05:56:37 |
| Description | Backbone CLMB-CROT is now available. I-Light and Zayo Engineers have been contacted and determined the reason for the outage was maintenance being performed between Columbus and New Albany, IN. Maintenance has since been completed and no further issues are expected. |
| Ticket No.: | INC0039325 |
| Subject: | Brief Outage - I-Light Various Backbones |
| Source Of Impact: | Undetermined |
| Affected: | ILN-EVVL-NEWA-100GE-24292
Backbone EVVL-NEWA Backbone HUNT-MILL Backbone EVVL-GENT Backbone MILL-NEWA Backbone GENT-HUNT Member Vincennes University - Fort Branch Member Vincennes University - Plainfield Member Vincennes University Lebanon Member Vincennes University - Jasper Member Vincennes University Aviation Member University of Evansville Member Indiana State University Member Oakland City University Member Vincennes University - Indiana Deaf School Member St. Mary of the Woods College Member Rose Hulman Venture Member Indiana University Southeast Member Ivy Tech Evansville Member Ivy Tech Indianapolis Central Office Member Ivy Tech Sellersburg Member Ivy Tech Madison Member Hanover College Member University of Southern Indiana |
| Current State: | Resolved |
| Start Time: | 2019-08-06 12:12:00 |
| End Time: | 2019-08-06 12:43:23 |
| Description | The above listed was briefly unavailable. I-Light Engineers are engaged and actively investigating; however, the reason for the brief outage is pending. Further updates to be provided as they are made available. *Please note - Traffic rerouted via redundant connections. |
| Ticket No.: | CHG0038107 |
| Subject: | Maintenance Completed - I-Light Fiber/Services Provider Lifeline Data Centers |
| Source Of Impact: | Vendor |
| Affected: | |
| Start Time: | 2019-08-12 04:00:00 |
| End Time: | 2019-08-12 18:00:00 |
| Description | Fiber/Services Provider Lifeline Data Centers performed maintenance to replace the backup batteries on UPS Unit #2. Maintenance has been completed. |
| Ticket No.: | CHG0038191 |
| Subject: | Maintenance - I-Light Member Indiana Wesleyan University |
| Source Of Impact: | Vendor |
| Affected: | |
| Start Time: | 2019-08-29 04:00:00 |
| End Time: | 2019-08-29 10:00:00 |
| Description | Member Indiana Wesleyan University will be unavailable while IFN Engineers perform fiber maintenance. During the maintenance window, member redundancy may be impacted. An outage is expected and the entire window is reserved. |
| Ticket No.: | CHG0038284 |
| Subject: | Maintenance 2 of 2 - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone BATE-CONNERS
Backbone BATE-SHLB Backbone CONNERS-RCMD Backbone IPHE-SHLB Member Ivy Tech Lawrenceburg Member Ivy Tech Indianapolis Central Office Member Ivy Tech Connersville Member Ivy Tech Richmond Member Earlham College |
| Start Time: | 2019-08-21 04:00:00 |
| End Time: | 2019-08-21 09:00:00 |
| Description | The listed affected will remain available while Zayo Engineers perform fiber audit maintenance at the intersection of Highway 46 and North Dearborn Crossing in St. Leon, IN. No outages are expected and the entire window is reserved. Please note - This is maintenance window 2 of 2. |
| Ticket No.: | CHG0038030 |
| Subject: | Maintenance 1 of 2 - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone BATE-CONNERS
Backbone BATE-SHLB Backbone CONNERS-RCMD Backbone IPHE-SHLB Member Ivy Tech Lawrenceburg Member Ivy Tech Indianapolis Central Office Member Ivy Tech Connersville Member Ivy Tech Richmond Member Earlham College |
| Start Time: | 2019-08-20 04:00:00 |
| End Time: | 2019-08-20 09:00:00 |
| Description | The listed affected will remain available while Zayo Engineers perform fiber audit maintenance at the intersection of Highway 46 and North Dearborn Crossing in St. Leon, IN. No outages are expected and the entire window is reserved. Please note - This is maintenance window 1 of 2. The second activity date is scheduled for Wednesday, August 21, 2019. |
| Ticket No.: | CHG0038127 |
| Subject: | Maintenance Completed - I-Light Fiber/Services Provider Lifeline Data Centers |
| Source Of Impact: | Vendor |
| Affected: | |
| Start Time: | 2019-08-09 17:00:00 |
| End Time: | 2019-08-09 19:00:00 |
| Description | Fiber/Services Provider Lifeline Data Centers performed maintenance to replace the backup batteries on UPS Unit #3. No outages were observed. Maintenance is completed. |
| Ticket No.: | CHG0038319 |
| Subject: | Maintenance - I-Light Update as-path and unicast rpf-check Update |
| Source Of Impact: | Internal |
| Affected: | Member Anderson University
Member Bethel University Member Ball State University Member Butler University Member Calumet College of Saint Joseph Member Delaware County CES Member DePauw University Member Earlham College Member Franklin College Member Grace College Member Goshen College Member Hanover College Member Holy Cross Member Huntington University Member IIT Fort Wayne Member Indiana University Southeast Member Indiana University Southeast - Water Tower Square Member Indiana Wesleyan University Member State of Indiana Member Indiana State University Member Indiana State University Federal Hall Member Indiana University Member Indiana University East Member Indiana University Fort Wayne Member Indiana University Kokomo Member Indiana University Northwest Member IUPU Columbus Member IUPU Columbus Learning Center Member Indiana University South Bend Member IU School of Medicine Health Science Member Ivy Tech Anderson Member Ivy Tech Anderson 60th Street Member Ivy Tech Anderson Flagship Member Ivy Tech Bloomington Member Ivy Tech Columbus Member Ivy Tech Evansville Member Ivy Tech Fairbanks Member Ivy Tech Fort Wayne Member Ivy Tech Franklin Member Ivy Tech Greencastle Member Ivy Tech Indianapolis Central Office Member Ivy Tech Kokomo Member Ivy Tech Lawrenceburg Member Ivy Tech Logansport Member Ivy Tech Madison Member Ivy Tech Marion Member Ivy Tech Michigan City Member Ivy Tech Monticello Member Ivy Tech Muncie Member Ivy Tech Northwest Member Ivy Tech Richmond Member Ivy Tech Sellersburg Member Ivy Tech South Bend Member Ivy Tech Terre Haute Member Ivy Tech Valparaiso Member Ivy Tech Wabash Member Ivy Tech Warsaw Member Ivy Tech Connersville Member Ivy Tech East Chicago Member Ivy Tech Elkhart Member Ivy Tech Lafayette Member Manchester University-Ft. Wayne Campus Member Marian University Member Martin University Member Michiana Hematology Member North Manchester University Campus Member University of Notre Dame Member Oakland City University Member Purdue NorthWest Hammond Campus Member Purdue University Anderson Member Purdue University Ft. Wayne Member Purdue NorthWest Westville Campus Member Purdue University Member Purdue Research Member Purdue South Bend Member Rose Hulman Venture Member St. Mary of the Woods College Member St Francis Crown Point Member St. Mary's College Member Taylor University Member Trine University Member University of Indianapolis Member University of St Francis Member University of Southern Indiana Member Valparaiso University Member Vincennes University Member Vincennes University - Indiana Deaf School Member Vincennes University - Jasper Member Vincennes University - Plainfield Member Vincennes University Aviation Member Vincennes University Lebanon |
| Start Time: | 2019-08-21 04:05:00 |
| End Time: | 2019-08-21 06:00:00 |
| Description | I-Light Engineers will be implementing as-path filtering for Member eBGP peers and unicast rpf-check on Core Nodes IPIU and IPHE. No outages are expected; however, the entire maintenance window is reserved. |
| Ticket No.: | CHG0038268 |
| Subject: | Maintenance Completed - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone IPIU-SBND
Backbone IPHE-IPIU Backbone GARY-SBND Backbone GARY-MCCI Member WNIT - Michiana Public Broadcasting Corporation Member Taylor University Member Trine University Member University of St. Francis Member Huntington University Member Indiana Wesleyan University Member Ivy Tech Valparaiso Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech Fort Wayne Member Ivy Tech East Chicago Member Ivy Tech Richmond Member Ivy Tech Warsaw Member Ivy Tech Muncie Member Ivy Tech Marion Member Ivy Tech Lawrenceburg Member Ivy Tech Northwest Member Ivy Tech Elkhart Member Ivy Tech Lafayette Member Ivy Tech Connersville Member Ivy Tech Indianapolis Central Office Member Indiana University South Bend Member University of Notre Dame Member Manchester University - North Manchester Campus Member Manchester University - Ft. Wayne Campus Member Indiana University Fort Wayne Member IU Foundation Member Wabash College Member Indiana Office of Technology Member Indiana Institute of Technology Ft. Wayne Member Holy Cross College Member Goshen College Member Grace College Member Calumet College of Saint Joseph Member Purdue NorthWest Hammond Campus Member Purdue University Anderson Member Purdue University Ft. Wayne Member Earlham College Member Indiana University Northwest Member Bethel College Member Anderson University |
| Start Time: | 2019-08-15 04:00:00 |
| End Time: | 2019-08-15 10:00:00 |
| Description | The above listed remained available while Zayo Engineers performed Emergency Fiber Repair Maintenance located at Broadway and 45th in Gary, IN. Maintenance has been completed. |
| Ticket No.: | CHG0038262 |
| Subject: | Maintenance 2 of 2 Completed - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | Backbone IPHE-SBND
Backbone IPHE-IPIU Backbone ARSN-MUNC Member WNIT - Michiana Public Broadcasting Corporation Member Taylor University Member University of St. Francis Member Huntington University Member Indiana Wesleyan University Member Purdue NorthWest Westville Campus Member Ivy Tech Valparaiso Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech Fort Wayne Member Ivy Tech East Chicago Member Ivy Tech South Bend Member Ivy Tech Warsaw Member Ivy Tech Muncie Member Ivy Tech Marion Member Ivy Tech Lafayette Member Ivy Tech Kokomo Member Ivy Tech Elkhart Member Ivy Tech Northwest Member Indiana Office of Technology Member Indiana Institute of Technology Ft. Wayne Member Huntington University Member Holy Cross College Member Goshen College Member Calumet College of Saint Joseph Member Purdue NorthWest Hammond Campus Member Purdue University Ft. Wayne Member Purdue University Anderson Member St. Francis Crown Point Member University of Notre Dame Member IU Foundation Member Wabash College Member Trine University Member Manchester University - North Manchester Campus Member Indiana University South Bend Member Indiana University Kokomo Member Indiana University Fort Wayne Member Indiana University Northwest Member Bethel College Member Anderson University Member Ball State University |
| Start Time: | 2019-08-18 04:00:00 |
| End Time: | 2019-08-18 09:00:00 |
| Description | The above listed remained available while Zayo Engineers performed maintenance to replace the splice case located at Wheeling Ave and McGalliard in Muncie, IN. No outages occurred and this maintenance has been completed. This was maintenance window 2 of 2. *Please note - Traffic rerouted via redundant connections. |
| Ticket No.: | CHG0038136 |
| Subject: | Maintenance Completed - I-Light Backbone CLMB-NEWA |
| Source Of Impact: | Internal |
| Affected: | ILN-CLMB-NEWA-100GE-24295
Backbone CLMB-NEWA Member Vincennes University - Fort Branch Member Vincennes University - Plainfield Member Vincennes University Lebanon Member Vincennes University - Jasper Member Vincennes University Aviation Member Vincennes University - Indiana Deaf School Member University of Evansville Member St. Mary of the Woods College Member Rose Hulman Venture Member Ivy Tech Indianapolis Central Office Member Ivy Tech Sellersburg Member Ivy Tech Evansville Member WFWA - Fort Wayne Member University of Southern Indiana Member Indiana University Southeast Member Indiana State University Member Oakland City University |
| Start Time: | 2019-08-13 04:00:00 |
| End Time: | 2019-08-13 10:00:00 |
| Description | The above listed were unavailable while I-Light and Zayo Engineers performed maintenance to repair high span loss between CLMB-NEWA. Outages occurred and this maintenance has been completed. *Please note - Traffic rerouted via redundant connections. |
| Ticket No.: | CHG0038027 |
| Subject: | Maintenance Completed - I-Light Backbone GNCS-IPHE |
| Source Of Impact: | Internal |
| Affected: | ILN-GNCS-IPHE-100GE-24277
Backbone GNCS-IPHE Member Vincennes University - Fort Branch Member Vincennes University - Plainfield Member Vincennes University Lebanon Member Vincennes University - Jasper Member Vincennes University Aviation Member Vincennes University - Indiana Deaf School Member University of Evansville Member Indiana State University Member Oakland City University Member Indiana University Southeast Member University of Southern Indiana Member WFWA - Fort Wayne Member Wabash College Member St. Mary of the Woods College Member Hanover College Member Rose Hulman Venture Member Rose Hulman Institute of Technology Member Ivy Tech Indianapolis Central Office Member Ivy Tech Sellersburg Member Ivy Tech Madison Member Ivy Tech Evansville |
| Start Time: | 2019-08-14 04:00:00 |
| End Time: | 2019-08-14 10:00:00 |
| Description | The listed affected was unavailable while I-Light Engineers performed maintenance to work on the GNCS-IPHE span. Outages were observed. Maintenance is completed. Please note - Traffic rerouted via redundant connections. |
| Ticket No.: | CHG0037967 |
| Subject: | Maintenance Completed - I-Light Members Ivy Tech Lawrenceburg and Ivy Tech Indianapolis Central Office |
| Source Of Impact: | Vendor |
| Affected: | Member Ivy Tech Indianapolis Central Office
Member Ivy Tech Lawrenceburg |
| Start Time: | 2019-08-15 04:01:00 |
| End Time: | 2019-08-15 09:00:00 |
| Description | The listed affected was unavailable while Zayo Engineers performed maintenance to roll out fiber on the 144F along SR 45 and East of St Leon, IN. Maintenance has been completed. |
| Ticket No.: | CHG0038124 |
| Subject: | Maintenance Completed - I-Light Core Node IPHE |
| Source Of Impact: | Internal |
| Affected: | Core Node IPHE
Member Butler University* Member St. Meinrad College* Member Marian University* |
| Start Time: | 2019-08-15 05:00:00 |
| End Time: | 2019-08-15 06:00:00 |
| Description | I-Light Engineers performed maintenance to conduct firmware updates on Core Node IPHE. Maintenance has been completed. |
| Ticket No.: | CHG0038183 |
| Subject: | Maintenance Completed - I-Light Core Node IPIU |
| Source Of Impact: | Internal |
| Affected: | Core Node IPIU
Member WFYI Member Indiana State House Streaming |
| Start Time: | 2019-08-16 05:00:00 |
| End Time: | 2019-08-16 06:00:00 |
| Description | I-Light Engineers performed maintenance to conduct firmware updates on Core Node IPIU. Maintenance has been completed. |
| Ticket No.: | CHG0038304 |
| Subject: | Maintenance Completed - I-Light Backbones GSHN-LGNR and GSHN-SBND |
| Source Of Impact: | Internal |
| Affected: | ILN-GSHN-SBND-FIBR-3284
ILN-GSHN-LGNR-10GE-25081 Backbone GSHN-SBND Backbone GSHN-LGNR Member Manchester University - North Manchester Campus Member Ivy Tech Warsaw Member Goshen College Member Grace College |
| Start Time: | 2019-08-19 09:00:00 |
| End Time: | 2019-08-19 11:00:00 |
| Description | The following members were unavailable while I-Light and Goshen College Engineers performed maintenance to work on bbsw.gshn.ilight.net. Maintenance has been completed. |