I-Light Network Operations Report
2019-07-12 - 2019-07-25
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0038657 | 2 - High | 2 - High | Availability - I-Light Backbone FTWY-SBND | Investigating | Undetermined | Resolved | 2019-07-25 03:16:53 | 2019-07-25 04:45:21 | 0 days 1 hr 28 min |
| INC0038690 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Backbone BLTN-CLMB | Investigating | Undetermined | Resolved | 2019-07-25 17:24:15 | 2019-07-25 17:25:27 | 0 days 0 hr 1 min |
| Ticket No.: | INC0038657 |
| Subject: | Availability - I-Light Backbone FTWY-SBND |
| Source Of Impact: | Undetermined |
| Affected: | ILN-IPHE-SBND-100GE-24342
ILN-FTWY-SBND-100GE-24305 ILN-FTWY-LGNR-10GE-25078 ILN-FTWY-LGNR-FIBR-3276 Backbone FTWY-SBND Backbone FTWY-LGNR Member Anderson University Member Calumet College of Saint Joseph Member Earlham College Member Huntington University Member IU Foundation Member Indiana Institute of Technology Ft. Wayne Member Indiana Wesleyan University Member Ivy Tech Connersville Member Ivy Tech Fort Wayne Member Ivy Tech Lawrenceburg Member Ivy Tech Marion Member Ivy Tech Muncie Member Ivy Tech Richmond Member Manchester University - Ft. Wayne Campus Member Purdue University Anderson Member Purdue University Ft. Wayne Member Taylor University Member Trine University Member University of St. Francis |
| Current State: | Resolved |
| Start Time: | 2019-07-25 03:16:53 |
| End Time: | 2019-07-25 04:45:21 |
| Description | Backbone FTWY-SBND is now available. Zayo Engineers have been contacted, however the reason for the outage is pending. |
| Ticket No.: | INC0038690 |
| Subject: | Brief Outage - I-Light Backbone BLTN-CLMB |
| Source Of Impact: | Undetermined |
| Affected: | ILN-BLTN-IPIU-100GE-24207
ILN-BLTN-CLMB-100GE-24324 ILN-BLTN-CLMB-100GE-24325 Backbone BLTN-CLMB Backbone BLTN-IPIU Member Vincennes University - Plainfield Member Vincennes University Lebanon Member Vincennes University - Jasper Memebr Vincennes University Aviation Member WYIN - Lakeshore Public TV Member WNIN - Tri State Public Media Evansville Member Ivy Tech Columbus Member Ivy Tech Bloomington Member IU Foundation Member St. Francis Crown Point Member Martin University Member Indiana University Purdue University Columbus Learning Center Member Franklin College Member Delaware County CES Member Indiana University Southeast Member Indiana University Purdue University Columbus Member IU/IUPUI Campus Phone Member Indiana Office of Technology Provider Indiana GigaPOP |
| Current State: | Resolved |
| Start Time: | 2019-07-25 17:24:15 |
| End Time: | 2019-07-25 17:25:27 |
| Description | Backbone BLTN-CLMB was briefly unavailable. Zayo Engineers have been engaged to investigate a potential root cause for brief outage observed. Further updates to be provided as they are made available. *Please note - Traffic rerouted via redundant connections. |
| Ticket No.: | CHG0037531 |
| Subject: | Maintenance Completed 2 of 2 - I-Light Backbone CLMB-NEWA |
| Source Of Impact: | Vendor |
| Affected: | Backbone CLMB-NEWA
Member Ivy Tech Lawrenceburg Member Ivy Tech Sellersburg Member Ivy Tech Evansville Member Ivy Tech Indianapolis Central Office Member Vincennes University - Fort Branch Member Vincennes University - Plainfield Member Vincennes University Lebanon Member Vincennes University - Jasper Member Vincennes University Aviation Member Vincennes University - Indiana Deaf School Member University of Evansville Member Indiana State University Member Oakland City University Member St. Mary of the Woods College Member Rose Hulman Venture Member WFWA - Fort Wayne Member University of Southern Indiana Member Indiana University Southeast |
| Start Time: | 2019-07-26 04:01:00 |
| End Time: | 2019-07-26 09:00:00 |
| Description | The listed remained available while Zayo Engineers performed maintenance to relocate fiber and replace a section from the intersection of SR 11 and SR 46 in Columbus, IN down to SR 11 and Garden St. Maintenance has been completed. |
| Ticket No.: | CHG0037856 |
| Subject: | Maintenance - I-Light Internal Config-Checker Update |
| Source Of Impact: | Internal |
| Affected: | |
| Start Time: | 2019-07-29 12:00:00 |
| End Time: | 2019-07-29 21:00:00 |
| Description | I-Light and Indiana University GlobalNOC Systems Engineering will be performing maintenance to change the config-checker. No impact to member services will be observed. The entire window is reserved. |
| Ticket No.: | CHG0037851 |
| Subject: | Maintenance - I-Light Routing Policy Updates |
| Source Of Impact: | Internal |
| Affected: | Member Ball State University
Member DePauw University Member Goshen College Member Trine University Member Trine University-Ft Wayne |
| Start Time: | 2019-07-30 08:00:00 |
| End Time: | 2019-07-30 10:00:00 |
| Description | The listed members will be unavailable while I-Light Engineers perform maintenance to adjust member routing polices. Members may experience a brief outage of 5 minutes or less; however, the entire window is reserved. Traffic will reroute. |
| Ticket No.: | CHG0037778 |
| Subject: | Maintenance - I-Light Backbone CLMB-NEWA |
| Source Of Impact: | Vendor |
| Affected: | Backbone CLMB-NEWA
Member Vincennes University - Fort Branch Member Vincennes University - Plainfield Member Vincennes University Lebanon Member Vincennes University - Jasper Member Vincennes University Aviation Member Vincennes University - Indiana Deaf School Member University of Evansville Member University of Southern Indiana Member Indiana State University Member Indiana University Southeast Member Oakland City University Member St. Mary of the Woods College Member Rose Hulman Venture Member Ivy Tech Indianapolis Central Office Member Ivy Tech Sellersburg Member Ivy Tech Evansville Member Ivy Tech Lawrenceburg Member WFWA - Fort Wayne |
| Start Time: | 2019-08-06 04:01:00 |
| End Time: | 2019-08-06 09:00:00 |
| Description | The above listed will be unavailable while Zayo Engineers perform maintenance to relocate and replace sections of fiber located at the intersection of SR 11 and SR 46 in Columbus, IN down to SR 11 and Garden St. Outages of up to two (2) hours is expected; however, the entire window is reserved. *Please note - Traffic should reroute via redundant connections. |
| Ticket No.: | CHG0037580 |
| Subject: | Maintenance - I-Light Member St. Meinrad College |
| Source Of Impact: | Vendor |
| Affected: | Member St. Meinrad College |
| Start Time: | 2019-08-06 04:00:00 |
| End Time: | 2019-08-06 09:00:00 |
| Description | Member St. Meinrad College will be unavailable while Intelligent Fiber Network (IFN) Engineers perform maintenance. An outage of up to two (2) hours is expected; however, the entire window is reserved. |