Generated Report for I-Light

I-Light Network Operations Report
2019-06-14 - 2019-06-27

I-Light Network Operations Center

Unscheduled Outages Summary

Incident Number	Customer Impact	Network Impact	Title	Outage Type	Source of Impact	Current State	Start Time (UTC)	End Time (UTC)	Duration

INC0036235	3 - Moderate	3 - Moderate	Brief Outage - I-Light Backbone LGNR-SBND	Investigating	Undetermined	Resolved	2019-06-14 05:22:50	2019-06-14 05:23:11	0 days 0 hr 0 min
INC0036914	2 - High	2 - High	Outage Resolved - I-Light Backbone BLTN-IPHE	Unannounced Maintenance	Vendor	Resolved	2019-06-24 23:00:50	2019-06-25 00:15:38	0 days 1 hr 14 min

Unscheduled Outages Detail

Ticket No.:	INC0036235
Subject:	Brief Outage - I-Light Backbone LGNR-SBND
Source Of Impact:	Undetermined
Affected:	ILN-IPHE-SBND-100GE-24342 ILN-FTWY-SBND-100GE-24305 ILN-IPIU-SBND-100GE-24347 Backbone LGNR-SBND Backbone FTWY-SBND Backbone IPHE-IPIU Backbone IPHE-SBND Member Anderson University Member Ball State University Member Ball State University Fishers Member Ball State University Learning Center Member Bethel College Member Calumet College of Saint Joseph Member Earlham College Member Holy Cross College Member Huntington University Member IU Foundation Member Indiana Institute of Technology Ft. Wayne Member Indiana Office of Technology Member Indiana University Northwest Member Indiana University South Bend Member Indiana Wesleyan University Member Ivy Tech Connersville Member Ivy Tech East Chicago Member Ivy Tech Elkhart Member Ivy Tech Fort Wayne Member Ivy Tech Gary Member Ivy Tech Lafayette Member Ivy Tech Lawrenceburg Member Ivy Tech Marion Member Ivy Tech Michigan City Member Ivy Tech Muncie Member Ivy Tech Northwest Member Ivy Tech Richmond Member Ivy Tech South Bend Member Ivy Tech Valparaiso Member Manchester University - Ft. Wayne Campus Member Purdue NorthWest Hammond Campus Member Purdue NorthWest Westville Campus Member Purdue University Anderson Member Purdue University Ft. Wayne Member Taylor University Member Trine University Member University of Notre Dame Member University of St. Francis Member WNIT - Michiana Public Broadcasting Corporation Member Wabash College
Current State:	Resolved
Start Time:	2019-06-14 05:22:50
End Time:	2019-06-14 05:23:11
Description	Backbone LGNR-SBND was briefly unavailable. I-Light Engineers have requested that Vendor Zayo Engineers be engaged to investigate a reason for the brief outage observed. Further updates to be provided as they are made available. *Please note - All traffic rerouted via redundant connections.

Ticket No.:	INC0036914
Subject:	Outage Resolved - I-Light Backbone BLTN-IPHE
Source Of Impact:	Vendor
Affected:	ILN-BLTN-IPHE-100GE-24247 Backbone BLTN-IPHE
Current State:	Resolved
Start Time:	2019-06-24 23:00:50
End Time:	2019-06-25 00:15:38
Description	Backbone BLTN-IPHE is now available. Indiana University Engineers were contacted and determined that the reason for the outage is emergency maintenance to replace a faulty router card. Maintenance is completed and no further outages are expected.

Upcoming Scheduled Maintenances

Ticket No.:	CHG0037464
Subject:	Maintenance - I-Light Member Indiana University South Bend
Source Of Impact:	Vendor
Affected:
Start Time:	2019-07-02 09:00:00
End Time:	2019-07-02 10:00:00
Description	Member Indiana University South Bend will be briefly unavailable while local utility provider, AEP, performs maintenance. A 10 minute outage is expected; however, the entire window has been reserved.

Ticket No.:	CHG0037431
Subject:	Maintenance - I-Light Member Indiana Wesleyan University
Source Of Impact:	Internal
Affected:
Start Time:	2019-07-12 07:00:00
End Time:	2019-07-12 11:00:00
Description	I-Light and Indiana Wesleyan University Engineers will be working on Indiana Wesleyan University connections and testing fail-over. Multiple brief outages are expected and the entire window is reserved.

Ticket No.:	CHG0037357
Subject:	Maintenance - I-Light Various Backbones
Source Of Impact:	Vendor
Affected:
Start Time:	2019-07-09 04:00:00
End Time:	2019-07-09 09:00:00
Description	The above listed will be unavailable while Zayo Engineers perform Fiber Maintenance located at 506 W South St., South Bend, IN. Outages are expected and the entire window is reserved. *Please note - Traffic should reroute via redundant connections.

Ticket No.:	CHG0037436
Subject:	Maintenance Completed - I-Light Backbone BLTN-CLMB (Backup Fiber Test)
Source Of Impact:	Internal
Affected:
Start Time:	2019-06-28 13:00:00
End Time:	2019-06-28 16:00:00
Description	The affected listed will be unavailable while I-Light Engineers perform maintenance to test the backup fiber. No member traffic will be affected as this connection is unused. However, the entire window is reserved.

Ticket No.:	CHG0037407
Subject:	Maintenance - I-Light Member University of Notre Dame
Source Of Impact:	Internal
Affected:
Start Time:	2019-07-10 02:00:00
End Time:	2019-07-10 06:00:00
Description	I-Light, University of Notre Dame, and St. Joe Valley MetroNet Engineers will be working on cleaning fibers on the University of Notre Dame's connections located at POP SBND. Work will be performed on one (1) connection at a time and University of Notre Dame should remain available during this window. The entire window is reserved.

Ticket No.:	CHG0037459
Subject:	Maintenance - I-Light Backbone ICTC-IPIU
Source Of Impact:	Undetermined
Affected:
Start Time:	2019-07-02 08:30:00
End Time:	2019-07-02 10:00:00
Description	I-Light Network Engineering will be performing maintenance on the link between Indiana GigaPOP Core Node ICTC and I-Light Core Node IPIU. Member traffic will failover to the secondary path. No outages are expected, however, the entire maintenance window is reserved.

Ticket No.:	CHG0037409
Subject:	Maintenance - I-Light Member Bethel College
Source Of Impact:	Internal
Affected:
Start Time:	2019-07-10 04:00:00
End Time:	2019-07-10 10:00:00
Description	I-Light Engineers will be working on Member Bethel College's connection located at the POP SBND. Brief outages are expected; however, the entire window is reserved.