I-Light Network Operations Report
2019-05-31 - 2019-06-13
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0035901 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Backbone MUNC-RCMD | Investigating | Undetermined | Resolved | 2019-06-07 18:36:31 | 2019-06-07 18:37:47 | 0 days 0 hr 1 min |
| Ticket No.: | INC0035901 |
| Subject: | Brief Outage - I-Light Backbone MUNC-RCMD |
| Source Of Impact: | Undetermined |
| Affected: | ILN-MUNC-RCMD-10GE-24924
Backbone MUNC-RCMD Member Ivy Tech Richmond Member Ivy Tech Lawrenceburg Member Earlham College Member Ivy Tech Connersville |
| Current State: | Resolved |
| Start Time: | 2019-06-07 18:36:31 |
| End Time: | 2019-06-07 18:37:47 |
| Description | Backbone MUNC-RCMD was briefly unavailable. I-Light Engineers have requested that Vendor Zayo Engineers be engaged to investigate a reason for the brief outage observed. Further updates to be provided as they are made available. *Please note - All traffic rerouted via redundant connections. |
| Ticket No.: | CHG0037464 |
| Subject: | Maintenance - I-Light Member Indiana University South Bend |
| Source Of Impact: | Vendor |
| Affected: | |
| Start Time: | 2019-07-02 09:00:00 |
| End Time: | 2019-07-02 10:00:00 |
| Description | Member Indiana University South Bend will be briefly unavailable while local utility provider, AEP, performs maintenance. A 10 minute outage is expected; however, the entire window has been reserved. |
| Ticket No.: | CHG0037363 |
| Subject: | Maintenance Completed - I-Light Internal IPIU perfSONAR Test |
| Source Of Impact: | Internal |
| Affected: | |
| Start Time: | 2019-06-25 15:00:00 |
| End Time: | 2019-06-25 16:30:00 |
| Description | I-Light Engineers performed maintenance to bounce the perfSONAR connection between rtr.ipiu and srv.ictc. No outages were observed. Maintenance is completed. |
| Ticket No.: | CHG0037431 |
| Subject: | Maintenance - I-Light Member Indiana Wesleyan University |
| Source Of Impact: | Internal |
| Affected: | |
| Start Time: | 2019-07-12 07:00:00 |
| End Time: | 2019-07-12 11:00:00 |
| Description | I-Light and Indiana Wesleyan University Engineers will be working on Indiana Wesleyan University connections and testing fail-over. Multiple brief outages are expected and the entire window is reserved. |
| Ticket No.: | CHG0037357 |
| Subject: | Maintenance - I-Light Various Backbones |
| Source Of Impact: | Vendor |
| Affected: | |
| Start Time: | 2019-07-09 04:00:00 |
| End Time: | 2019-07-09 09:00:00 |
| Description | The above listed will be unavailable while Zayo Engineers perform Fiber Maintenance located at 506 W South St., South Bend, IN. Outages are expected and the entire window is reserved. *Please note - Traffic should reroute via redundant connections. |
| Ticket No.: | CHG0037436 |
| Subject: | Maintenance Completed - I-Light Backbone BLTN-CLMB (Backup Fiber Test) |
| Source Of Impact: | Internal |
| Affected: | |
| Start Time: | 2019-06-28 13:00:00 |
| End Time: | 2019-06-28 16:00:00 |
| Description | The affected listed will be unavailable while I-Light Engineers perform maintenance to test the backup fiber. No member traffic will be affected as this connection is unused. However, the entire window is reserved. |
| Ticket No.: | CHG0037407 |
| Subject: | Maintenance - I-Light Member University of Notre Dame |
| Source Of Impact: | Internal |
| Affected: | |
| Start Time: | 2019-07-10 02:00:00 |
| End Time: | 2019-07-10 06:00:00 |
| Description | I-Light, University of Notre Dame, and St. Joe Valley MetroNet Engineers will be working on cleaning fibers on the University of Notre Dame's connections located at POP SBND. Work will be performed on one (1) connection at a time and University of Notre Dame should remain available during this window. The entire window is reserved. |
| Ticket No.: | CHG0037095 |
| Subject: | Maintenance Completed - I-Light Internal Filter Updates |
| Source Of Impact: | Internal |
| Affected: | |
| Start Time: | 2019-06-17 15:00:00 |
| End Time: | 2019-06-17 17:00:00 |
| Description | I-Light Engineers updated internal firewall rules. Maintenance has been completed. |
| Ticket No.: | CHG0037298 |
| Subject: | Maintenance Completed - I-Light Member Ball State University |
| Source Of Impact: | Internal |
| Affected: | |
| Start Time: | 2019-06-24 14:00:00 |
| End Time: | 2019-06-24 19:00:00 |
| Description | Member Member Ball State University remained available while I-Light Engineers performed maintenance to install optical pluggable in preparation for changing their cloud connection from a 10G to a 1G. No outages were observed. Maintenance is completed. |
| Ticket No.: | CHG0037459 |
| Subject: | Maintenance - I-Light Backbone ICTC-IPIU |
| Source Of Impact: | Undetermined |
| Affected: | |
| Start Time: | 2019-07-02 08:30:00 |
| End Time: | 2019-07-02 10:00:00 |
| Description | I-Light Network Engineering will be performing maintenance on the link between Indiana GigaPOP Core Node ICTC and I-Light Core Node IPIU. Member traffic will failover to the secondary path. No outages are expected, however, the entire maintenance window is reserved. |
| Ticket No.: | CHG0037409 |
| Subject: | Maintenance - I-Light Member Bethel College |
| Source Of Impact: | Internal |
| Affected: | |
| Start Time: | 2019-07-10 04:00:00 |
| End Time: | 2019-07-10 10:00:00 |
| Description | I-Light Engineers will be working on Member Bethel College's connection located at the POP SBND. Brief outages are expected; however, the entire window is reserved. |
| Ticket No.: | CHG0037267 |
| Subject: | Maintenance Completed - I-Light Member Indiana Wesleyan University |
| Source Of Impact: | Internal |
| Affected: | |
| Start Time: | 2019-06-21 08:00:00 |
| End Time: | 2019-06-21 11:00:00 |
| Description | I-Light and Indiana Wesleyan Engineers performed maintenance to work on various bgp configurations. Outages were observed. Maintenance is completed. |
| Ticket No.: | CHG0037310 |
| Subject: | Maintenance Completed - I-Light Member Ball State University |
| Source Of Impact: | Internal |
| Affected: | |
| Start Time: | 2019-06-26 10:30:00 |
| End Time: | 2019-06-26 12:30:00 |
| Description | Member Ball State University remained available while I-Light Engineers performed maintenance to move Ball State University's cloud connection from a 10G to a 1G. No outages were observed. Maintenance is completed. |
| Ticket No.: | CHG0037309 |
| Subject: | Maintenance Completed - I-Light Backbone ICTC-IPIU |
| Source Of Impact: | Internal |
| Affected: | |
| Start Time: | 2019-06-27 08:00:00 |
| End Time: | 2019-06-27 10:00:00 |
| Description | Indiana GigaPOP Network Engineering was performing maintenance on the link between Indiana GigaPOP Core Node ICTC and I-Light Core Node IPIU. Maintenance has been completed. |