I-Light Network Operations Report
2019-04-19 - 2019-05-02
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0033075 | 2 - High | 2 - High | Brief Outage - I-Light Backbone GARY-MTAY | Investigating | Undetermined | Resolved | 2019-04-23 04:31:45 | 2019-04-23 04:32:10 | 0 days 0 hr 0 min |
| INC0033141 | 3 - Moderate | 3 - Moderate | Outage Resolved - I-Light Backbone BLTN-CLMB | Circuit - Damaged Fiber | Vendor | Resolved | 2019-04-23 18:40:58 | 2019-04-24 09:15:03 | 0 days 14 hr 34 min |
| INC0033358 | 3 - Moderate | 3 - Moderate | Outage Resolved - I-Light Backbone INSH-INSH | Hardware | Internal | Resolved | 2019-04-25 22:51:57 | 2019-04-26 14:03:00 | 0 days 15 hr 11 min |
| Ticket No.: | INC0033075 |
| Subject: | Brief Outage - I-Light Backbone GARY-MTAY |
| Source Of Impact: | Undetermined |
| Affected: | ILN-GARY-MTAY-100GE-24335
Backbone GARY-MTAY Member Calumet College of Saint Joseph Member Goshen College Member Grace College Member IU Foundation Member Indiana Office of Technology Member Indiana University Northwest Member Ivy Tech East Chicago Member Ivy Tech Gary Member Ivy Tech Indianapolis Central Office Member Ivy Tech Lafayette Member Ivy Tech Marion Member Ivy Tech Michigan City Member Ivy Tech Muncie Member Ivy Tech Northwest Member Ivy Tech Valparaiso Member Ivy Tech Warsaw Member Manchester University - Ft. Wayne Campus Member Manchester University - North Manchester Campus Member Michiana Hematology Member Purdue University Member Purdue University Anderson Member Purdue University Ft. Wayne Member Purdue NorthWest Westville Campus Member Purdue South Bend Member Trine University Member Valparaiso University Member Wabash College |
| Current State: | Resolved |
| Start Time: | 2019-04-23 04:31:45 |
| End Time: | 2019-04-23 04:32:10 |
| Description | Backbone GARY-MTAY was briefly unavailable. Zayo Engineers have been engaged per I-Light Engineering's request to investigate a potential RFO for the brief outage that was observed. Further updates to be provided as they are made available. *Please note - Traffic rerouted via redundant connections. |
| Ticket No.: | INC0033141 |
| Subject: | Outage Resolved - I-Light Backbone BLTN-CLMB |
| Source Of Impact: | Vendor |
| Affected: | ILN-BLTN-CLMB-100GE-24324
ILN-BLTN-CLMB-100GE-24325 Backbone BLTN-CLMB Member Ball State University Learning Center Member Delaware County CES Member Franklin College Member IU Foundation Member IU Research Network Member IU/IUPUI Campus Phone Peer Indiana GigaPOP Member Indiana Office of Technology Member Indiana University Bloomington & Indianapolis Member Indiana University Purdue University Columbus Member Indiana University Purdue University Columbus Learning Center Member Indiana University Southeast Member Ivy Tech Bloomington Member Ivy Tech Columbus Member Martin University Member St. Francis Crown Point Member Vincennes University - Jasper Member Vincennes University - Plainfield Member Vincennes University Aviation Member Vincennes University Lebanon Member WNIN - Tri State Public Media Evansville Member WYIN - Lakeshore Public TV |
| Current State: | Resolved |
| Start Time: | 2019-04-23 18:40:58 |
| End Time: | 2019-04-24 09:15:03 |
| Description | Backbone BLTN-CLMB is now available. Zayo Engineers have been contacted and determined the cause for the outage to be fiber damage caused by a fallen tree. Splicers were onsite and have since completed temporary repairs. The connection has been restored and confirmation has been received that all fiber technicians are hands-off. *Please Note: Zayo will be performing Maintenance at a later date as tonight's repairs were temporary. Date for Emergency Maintenance has yet to be determined. |
| Ticket No.: | INC0033358 |
| Subject: | Outage Resolved - I-Light Backbone INSH-INSH |
| Source Of Impact: | Internal |
| Affected: | GLOBAL-INSH-INSH-10GE-04002
Backbone INSH-INSH |
| Current State: | Resolved |
| Start Time: | 2019-04-25 22:51:57 |
| End Time: | 2019-04-26 14:03:00 |
| Description | Backbone INSH-INSH is now available. I-Light Engineers have been contacted and the reason for the outage was a failed ESM card. I-Light Engineers reset the ESM card, which resolved the outage. No further outages are expected. |