I-Light Network Operations Report
2019-03-08 - 2019-03-21
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0030532 | 3 - Moderate | 3 - Moderate | Availability - I-Light Backbone FTWY-PARKVIEW | Undetermined | Undetermined | Closed | 2019-03-14 17:56:49 | 2019-03-15 02:07:19 | 0 days 8 hr 10 min |
| INC0030650 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone IPHE-IPHE | Hardware | Internal | Resolved | 2019-03-15 23:40:29 | 2019-03-16 03:25:32 | 0 days 3 hr 45 min |
| INC0030662 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone MUNC-RCMD | Unannounced Maintenance | Vendor | Closed | 2019-03-16 09:00:00 | 2019-03-16 13:11:23 | 0 days 4 hr 11 min |
| Ticket No.: | INC0030532 |
| Subject: | Availability - I-Light Backbone FTWY-PARKVIEW |
| Source Of Impact: | Undetermined |
| Affected: | mpswj.parkview.ilight.net
ILN-FTWY-PARKVIEW-GIGE-24965 Backbone FTWY-PARKVIEW Member Huntington University Member Trine University-Ft Wayne |
| Current State: | Closed |
| Start Time: | 2019-03-14 17:56:49 |
| End Time: | 2019-03-15 02:07:19 |
| Description | Backbone FTWY-PARKVIEW is now available. Zayo Engineers were engaged to investigate the reason for outage and determined that no trouble could be found on their network at the time the outage occurred. The reason for outage is undetermined. |
| Ticket No.: | INC0030650 |
| Subject: | Outage Resolved - I-Light Backbone IPHE-IPHE |
| Source Of Impact: | Internal |
| Affected: | ILN-IPHE-IPHE-100GE-24244
Backbone IPHE-IPHE |
| Current State: | Resolved |
| Start Time: | 2019-03-15 23:40:29 |
| End Time: | 2019-03-16 03:25:32 |
| Description | Backbone IPHE-IPHE is now available. I-Light Engineers have been contacted and reported that outage was a result of a bad FPC in slot 10 off of rtr.iphe.ilight.net. I-Light Engineers moved the connection in slot 10 to an available slot in FPC 5, restoring the connection. The bad FPC is scheduled to be replaced at a later date. No further outages are expected. |
| Ticket No.: | INC0030662 |
| Subject: | Outage Resolved - I-Light Backbone MUNC-RCMD |
| Source Of Impact: | Vendor |
| Affected: | ILN-MUNC-RCMD-FIBR-04117
ILN-MUNC-RCMD-10GE-24924 Backbone MUNC-RCMD Member Ivy Tech Richmond Member Ivy Tech Lawrenceburg Member Earlham College Member Ivy Tech Connersville Member Ball State University |
| Current State: | Closed |
| Start Time: | 2019-03-16 09:00:00 |
| End Time: | 2019-03-16 13:11:23 |
| Description | Backbone MUNC-RCMD is now available following a scheduled maintenance that was performed by Zayo Engineers. Zayo Engineers reported the reason for the outage was maintenance on a splice case after the scheduled maintenance window. Zayo crews have finished maintenance, and all services are restored. No further outages are expected. |
| Ticket No.: | CHG0035772 |
| Subject: | Maintenance - I-Light bbbsw.depauwlib.ilight.net Relocation |
| Source Of Impact: | Internal |
| Affected: | bbsw.depauwlib.ilight.net
Backbone DEPAUWLIB-GNCS Backbone DEPAUWLIB-WABASHHAYS Member DePauw University Member Wabash College |
| Start Time: | 2019-03-27 04:00:00 |
| End Time: | 2019-03-27 10:00:00 |
| Description | The above listed will be unavailable while I-Light Engineers perform maintenance to relocate bbsw.depauwlib.ilight.net. Outages are expected and the entire window is reserved. *Please note - All traffic should reroute via redundant connections. |