Generated Report for Internet2 Advanced Layer 2 Service

Internet2 Advanced Layer 2 Service Network Operations Report
06/03/2013 - 06/09/2013

Internet2 Advanced Layer 2 Service Network Operations Center
at Indiana University

New Connections

None

Upgrades

None

New Services

None

Unscheduled Outages Summary

Ticket Number	Customer Impact	Network Impact	*Title*	Outage Type	*Start Time (UTC)*	*End Time (UTC)*

464	2-High	2-High	Internet2 Advanced Layer 2 Services Backbone Circuit SEAT-SUNN Outage Resolved	Hardware	06/03/2013 6:07 AM	06/03/2013 8:20 AM
465	2-High	2-High	Internet2 Advanced Layer 2 Services Backbone Circuit HOUH-JACK Outage Resolved	Circuit - Bumped Fiber	06/04/2013 3:03 AM	06/04/2013 7:31 AM
473	2-High	2-High	Internet2 Advanced Layer 2 Services Backbone Circuit ATLA-CHIC Brief Outage Resolved	Circuit - Bumped Fiber	06/08/2013 1:49 PM	06/08/2013 1:50 PM

Unscheduled Outages Detail

Ticket No.:	464:135
Subject:	Internet2 Advanced Layer 2 Services Backbone Circuit SEAT-SUNN Outage Resolved
Affected:	Backbone Circuit SEAT-SUNN
Start Time:	Monday, June 3, 2013, 6:07 AM (0607) UTC
End Time:	Monday, June 3, 2013, 8:20 AM (0820) UTC
Description:	The above listed circuits are now available. Level(3) engineers have determined the outage to be caused by a LIM card failure. Service was restored following a warm reset on the card in Eugene, OR and no further outages are expected.

Ticket No.:	465:135
Subject:	Internet2 Advanced Layer 2 Services Backbone Circuit HOUH-JACK Outage Resolved
Affected:	Backbone Circuit HOUH-JACK
Start Time:	Tuesday, June 4, 2013, 3:03 AM (0303) UTC
End Time:	Tuesday, June 4, 2013, 7:31 AM (0731) UTC
Description:	The above listed circuits are available. Level(3) Communications reports that the outage was due to fiber work in Jacksonville, FL. Fiber work has been completed and no further outages are expected.

Ticket No.:	473:135
Subject:	Internet2 Advanced Layer 2 Services Backbone Circuit ATLA-CHIC Brief Outage Resolved
Affected:	Backbone Circuit ATLA-CHIC
Start Time:	Saturday, June 8, 2013, 1:49 PM (1349) UTC
End Time:	Saturday, June 8, 2013, 1:50 PM (1350) UTC
Description:	Backbone Circuit ATLA-CHIC was briefly unavailable. Level (3) Communications technicians report the outage was caused by a fiber bump during restoration of an unrelated fiber cut between Nashville, TN and Portland, TN. No further outages are expected. Backbone traffic should have re-routed.

Scheduled Maintenances Summary

Ticket Number	Customer Impact	Network Impact	*Title*	Maintenance Type	*Start Time (UTC)*	*End Time (UTC)*

439	3-Elevated	2-High	Internet2 Advanced Layer 2 Services Backbone Circuit ASHB-CLEV Maintenance Alternate Night Extended Completed	Circuit	06/06/2013 9:53 AM	06/06/2013 10:45 AM

Scheduled Maintenances Detail

Ticket No.:	439:135
Subject:	Internet2 Advanced Layer 2 Services Backbone Circuit ASHB-CLEV Maintenance Alternate Night Extended Completed
Affected:	Backbone Circuit ASHB-CLEV
Start Time:	Thursday, June 6, 2013, 9:53 AM (0953) UTC
End Time:	Thursday, June 6, 2013, 10:45 AM (1045) UTC
Description:	Backbone Circuit ASHB-CLEV was unavailable while Level(3) Communications relocated long haul cable in Fredrick, Maryland. Maintenance has been completed. This is an alternate window for the maintenance being tracked in ticket 438.

Downtime and Availability

Internet2 Advanced Layer 2 Service Core Nodes	Down Time	Reporting Period Availability	52 Week Availability
sdn-sw.atla.net.internet2.edu	0 hr 0 min	100.00000%	99.97533%
sdn-sw.chic.net.internet2.edu	0 hr 0 min	100.00000%	99.97989%
sdn-sw.clev.net.internet2.edu	0 hr 0 min	100.00000%	99.97989%
sdn-sw.denv.net.internet2.edu	0 hr 0 min	100.00000%	99.98046%
sdn-sw.elpa.net.internet2.edu	0 hr 0 min	100.00000%	99.98008%
sdn-sw.houh.net.internet2.edu	0 hr 0 min	100.00000%	99.98027%
sdn-sw.jack.net.internet2.edu	0 hr 0 min	100.00000%	99.98141%
sdn-sw.kans.net.internet2.edu	0 hr 0 min	100.00000%	99.98008%
sdn-sw.losa.net.internet2.edu	0 hr 0 min	100.00000%	99.98027%
sdn-sw.newy32aoa.net.internet2.edu	0 hr 0 min	100.00000%	99.98027%
sdn-sw.rale.net.internet2.edu	0 hr 0 min	100.00000%	99.70609%
sdn-sw.salt.net.internet2.edu	0 hr 0 min	100.00000%	99.98027%
sdn-sw.star.net.internet2.edu	0 hr 0 min	100.00000%	99.98008%
sdn-sw.sunn.net.internet2.edu	0 hr 0 min	100.00000%	99.97989%
sdn-sw.tuls.net.internet2.edu	0 hr 0 min	100.00000%	99.97894%
sdn-sw.wash.net.internet2.edu	0 hr 0 min	100.00000%	99.98008%

Aggregate Internet2 Advanced Layer 2 Service Core Nodes	0 hr 0 min	100.00000%	99.96271%

Internet2 Advanced Layer 2 Service Backbone Circuits	Down Time	Reporting Period Availability	52 Week Availability
I2-ATLA-CHIC-100GE-07740	0 hr 1 min	99.99008%	99.51730%
I2-ATLA-HOUH-10GE-07742	0 hr 0 min	100.00000%	99.36058%
I2-ATLA-JACK-100GE-07739	0 hr 0 min	100.00000%	99.36058%
I2-ATLA-WASH-100GE-07738	0 hr 0 min	100.00000%	99.91329%
I2-CHIC-KANS-100GE-07745	0 hr 0 min	100.00000%	99.97211%
I2-CHIC-STAR-100GE-07743	0 hr 0 min	100.00000%	99.99374%
I2-CLEV-NEWY32AOA-100GE-07735	0 hr 0 min	100.00000%	99.86016%
I2-CLEV-STAR-100GE-07736	0 hr 0 min	100.00000%	99.97704%
I2-CLEV-WASH-100GE-07737	0 hr 0 min	100.00000%	99.92524%
I2-DENV-KANS-100GE-07746	0 hr 0 min	100.00000%	99.94498%
I2-DENV-SALT-100GE-07747	0 hr 0 min	100.00000%	99.99070%
I2-ELPA-HOUH-100GE-07749	0 hr 0 min	100.00000%	99.66132%
I2-ELPA-LOSA-100GE-07750	0 hr 0 min	100.00000%	99.87762%
I2-HOUH-TULS-100GE-07751	0 hr 0 min	100.00000%	99.76795%
I2-KANS-TULS-100GE-07753	0 hr 0 min	100.00000%	99.91519%
I2-LOSA-SALT-100GE-07757	0 hr 0 min	100.00000%	99.99962%
I2-LOSA-SUNN-100GE-07755	0 hr 0 min	100.00000%	99.89697%
I2-NEWY23AOA-WASH-100GE-07759	0 hr 0 min	100.00000%	99.98197%
I2-SALT-SUNN-100GE-07766	0 hr 0 min	100.00000%	99.90987%

Aggregate All Internet2 Advanced Layer 2 Service Backbone Circuits	0 hr 1 min	99.99948%	99.83296%

Upcoming Scheduled Maintenances

Ticket No.:	469:135
Subject:	Internet2 Advanced Layer 2 Services Backbone Circuit SALT-SUNN Maintenance Window 1 of 2
Affected:	Backbone Circuit SALT-SUNN
Start Time:	Thursday, June 13, 2013, 7:00 AM (0700) UTC
End Time:	Thursday, June 13, 2013, 1:00 PM (1300) UTC
Description:	Backbone Circuit SALT-SUNN will be unavailable while Level(3) Engineers perform maintenance. Outages are expected; however, the entire window is reserved. Backbone traffic will re-route during this maintenance. This is the first of two maintenance windows.

Ticket No.:	474:135
Subject:	Internet2 Advanced Layer 2 Services Backbone Circuit ATLA-RALE Maintenance
Affected:	Backbone Circuit ATLA-RALE
Start Time:	Friday, June 14, 2013, 1:00 AM (0100) UTC
End Time:	Friday, June 14, 2013, 10:00 AM (1000) UTC
Description:	Backbone Circuit ATLA-RALE will be unavailable while Level(3) Engineers perform maintenance. Outages are expected, and the entire window is reserved. Backbone traffic will re-route during this maintenance.

Ticket No.:	470:135
Subject:	Internet2 Advanced Layer 2 Services Backbone Circuit SALT-SUNN Maintenance Window 2 of 2
Affected:	Backbone Circuit SALT-SUNN
Start Time:	Friday, June 14, 2013, 7:00 AM (0700) UTC
End Time:	Friday, June 14, 2013, 1:00 PM (1300) UTC
Description:	Backbone Circuit SALT-SUNN will be unavailable while Level(3) Engineers perform maintenance. Outages are expected; however, the entire window is reserved. Backbone traffic will re-route during this maintenance. This is the second of two maintenance windows.