AMPATH Network Operations Report
2020-12-14 - 2020-12-20
AMPATH Network Operations Center
| Connector | Type | Date | Sponsor |
|---|
None
None
None
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0071756 | 4 - Low | 2 - High | Brief Outage Resolved - AMPATH Provider LANautilus FIU030WMI2FORNN | Undetermined | Vendor | Closed | 2020-12-14 18:44:00 | 2020-12-14 18:45:00 | 0 days 0 hr 1 min |
| INC0071766 | 4 - Low | 2 - High | Brief Outage Resolved - AMPATH Provider LANautilus FIU020UMI2SP3NN | Undetermined | Vendor | Resolved | 2020-12-14 21:21:00 | 2020-12-14 21:22:00 | 0 days 0 hr 1 min |
| INC0071804 | 2 - High | 2 - High | Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN | Hardware | Vendor | Closed | 2020-12-15 11:52:33 | 2020-12-15 21:13:34 | 0 days 9 hr 21 min |
| INC0071908 | 4 - Low | 2 - High | Brief Outage - AMPATH Provider LANautilus FIU020UMI2SP3NN & FIU030WMI2FORNN | Undetermined | Vendor | Closed | 2020-12-16 14:28:57 | 2020-12-16 14:29:00 | 0 days 0 hr 0 min |
| INC0072053 | 2 - High | 2 - High | Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN | Circuit - Damaged Fiber | Vendor | Resolved | 2020-12-18 04:57:44 | 2020-12-18 11:25:15 | 0 days 6 hr 27 min |
| Ticket No.: | INC0071756 |
| Subject: | Brief Outage Resolved - AMPATH Provider LANautilus FIU030WMI2FORNN |
| Source Of Impact: | Vendor |
| Affected: | FIU030WMI2FORNN |
| Current State: | Closed |
| Start Time: | 2020-12-14 18:44:00 |
| End Time: | 2020-12-14 18:45:00 |
| Outgoing Notification Text | The listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted. The reason for outage is undetermined. |
| Ticket No.: | INC0071766 |
| Subject: | Brief Outage Resolved - AMPATH Provider LANautilus FIU020UMI2SP3NN |
| Source Of Impact: | Vendor |
| Affected: | FIU020UMI2SP3NN |
| Current State: | Resolved |
| Start Time: | 2020-12-14 21:21:00 |
| End Time: | 2020-12-14 21:22:00 |
| Outgoing Notification Text | The listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted. The reason for outage is undetermined. |
| Ticket No.: | INC0071804 |
| Subject: | Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN |
| Source Of Impact: | Vendor |
| Affected: | FIU033WSA1SP4NN |
| Current State: | Closed |
| Start Time: | 2020-12-15 11:52:33 |
| End Time: | 2020-12-15 21:13:34 |
| Outgoing Notification Text | The listed asset is currently unavailable. AMPATH and LANautilus Engineers have been contacted. The reason for the outage was a faulty patch cord. The patch cord has been replaced. No further outages are expected. |
| Ticket No.: | INC0071908 |
| Subject: | Brief Outage - AMPATH Provider LANautilus FIU020UMI2SP3NN & FIU030WMI2FORNN |
| Source Of Impact: | Vendor |
| Affected: | FIU030WMI2FORNN
FIU020UMI2SP3NN |
| Current State: | Closed |
| Start Time: | 2020-12-16 14:28:57 |
| End Time: | 2020-12-16 14:29:00 |
| Outgoing Notification Text | The listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted. Updates will be provided when they are available. |
| Ticket No.: | INC0072053 |
| Subject: | Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN |
| Source Of Impact: | Vendor |
| Affected: | FIU026UMI2SA1NN |
| Current State: | Resolved |
| Start Time: | 2020-12-18 04:57:44 |
| End Time: | 2020-12-18 11:25:15 |
| Outgoing Notification Text | The following asset is now available. LANautilus engineers have indicated that the reason for the outage was a fiber |
| Ticket Number | Customer Impact | Network Impact | Title | Maintenance Type | Source Of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| CHG0048044 | Maintenance Completed - AMPATH Backbone Circuit JACK-MIAM (Secondary) | Circuit | Vendor | Closed | 2020-12-15 04:32:37 | 2020-12-15 07:53:48 | 0 days 3 hr 21 min | ||
| CHG0048325 | Emergency Maintenance Completed - AMPATH Core Node SAX | Hardware | Internal | Closed | 2020-12-18 18:17:05 | 2020-12-18 19:15:06 | 0 days 0 hr 58 min | ||
| Ticket No.: | CHG0048044 |
| Subject: | Maintenance Completed - AMPATH Backbone Circuit JACK-MIAM (Secondary) |
| Source Of Impact: | Vendor |
| Affected: | AMP-JACKSONVILLE-MIAMI-100GE-01503 |
| Current State: | Closed |
| Start Time: | 2020-12-15 04:32:37 |
| End Time: | 2020-12-15 07:53:48 |
| Outgoing Notification Text | The affected underwent maintenance as FLR engineers upgraded optical in-line amplifier linecards. Maintenance is complete. No further outages are expected. Backbone traffic and redundant member traffic automatically re-routed. |
| Ticket No.: | CHG0048325 |
| Subject: | Emergency Maintenance Completed - AMPATH Core Node SAX |
| Source Of Impact: | Internal |
| Affected: | sax.sdn.amlight.net
FIU030WMI2FORNN FIU034WFORSP4NN |
| Current State: | Closed |
| Start Time: | 2020-12-18 18:17:05 |
| End Time: | 2020-12-18 19:15:06 |
| Outgoing Notification Text |
| AMPATH Nodes | Down Time | Reporting Period Availability | 52 Week Availability |
| BocaRaton-NE4-1-1 | 00 hr 00 min | 100.00000% | 100.00000% |
| j480.ampath.net | 00 hr 00 min | 100.00000% | 99.97393% |
| WS-Ai-MI3-1 | 00 hr 00 min | 100.00000% | 100.00000% |
| WS-Ai-MI1-1 | 00 hr 00 min | 100.00000% | 100.00000% |
| Miami-NE3-1-1 | 00 hr 00 min | 100.00000% | 100.00000% |
| j480-2.ampath.net | 00 hr 00 min | 100.00000% | 100.00000% |
| Aggregate AMPATH Core Nodes | 0 days 0 hr 0 min | 100.00000% | 99.99565% |
| AMPATH Backbone Circuits | Down Time | Reporting Period Availability | 52 Week Availability |
| FIU033WSA1SP4NN | 9 hr 21 min | 94.43435% | 98.63625% |
| MON- FIU/FTZ-MI3_WAVE-003 | 00 hr 00 min | 100.00000% | 99.99981% |
| FIU030WMI2FORNN | 0 hr 59 min | 99.41402% | 99.58624% |
| FIU034WFORSP4NN | 0 hr 58 min | 99.42444% | 98.99569% |
| FIU015TCARMI2NN | 00 hr 00 min | 100.00000% | 100.00000% |
| AMP-JACKSONVILLE-MIAMI-100GE-01503 | 3 hr 21 min | 98.00413% | 99.32608% |
| FIU026UMI2SA1NN | 6 hr 27 min | 96.15558% | 96.83000% |
| MON- FIU/MI3-SP3_WAVE-001 | 00 hr 00 min | 100.00000% | 100.00000% |
| AMP-JACKSONVILLE-MIAMI-100GE-01502 | 00 hr 00 min | 100.00000% | 99.79596% |
| FIU031WCRPPANNN | 00 hr 00 min | 100.00000% | 99.88012% |
| FIU035WMI2CRPNN | 00 hr 00 min | 100.00000% | 99.28783% |
| FIU036WPANSA1NN | 00 hr 00 min | 100.00000% | 99.50566% |
| AMPATH-BOCA-MIAMI-DF | 00 hr 00 min | 100.00000% | 99.86376% |
| FIU020UMI2SP3NN | 0 hr 1 min | 99.98958% | 98.71847% |
| Aggregate All AMPATH Backbone Circuits | 0 days 21 hr 7 min | 99.10158% | 99.31613% |
| AMPATH Backbone Circuits | Down Time | Reporting Period Availability | 52 Week Availability |