AMPATH Network Operations Report
2020-11-16 - 2020-11-22

AMPATH Network Operations Center

New Connections

ConnectorTypeDateSponsor


Upgrades

None


New Services


None


Other


None


Unscheduled Outages Summary

Incident Number Customer Impact Network Impact Title Outage Type Source of Impact Current State Start Time (UTC) End Time (UTC) Duration
INC0069759 4 - Low2 - High Brief Outage - AMPATH Provider LANautilus FIU033WSA1SP4NNUndetermined Vendor Closed 2020-11-16 17:50:45 2020-11-16 17:51:00 0 days 0 hr 0 min
INC0069851 2 - High2 - High Availability - AMPATH Provider LANautilus FIU033WSA1SP4NN and FIU034WFORSP4NN Investigating Vendor On Hold 2020-11-17 18:34:28 2020-11-18 07:55:28 0 days 13 hr 21 min
INC0069929 2 - High2 - High Outage Resolved - AMPATH Provider LANautilus FIU034WFORSP4NNHardware Vendor Closed 2020-11-18 17:02:27 2020-11-18 18:47:27 0 days 1 hr 45 min
INC0070120 4 - Low2 - High Brief Outage - AMPATH Provider LANautilus FIU026UMI2SA1NNUndetermined Vendor Resolved 2020-11-20 21:35:31 2020-11-20 21:35:32 0 days 0 hr 0 min

Unscheduled Outages Detail


Ticket No.:INC0069759
Subject:Brief Outage - AMPATH Provider LANautilus FIU033WSA1SP4NN
Source Of Impact: Vendor
Affected:FIU033WSA1SP4NN
Current State:Closed
Start Time:2020-11-16 17:50:45
End Time:2020-11-16 17:51:00
DescriptionThe listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted. Updates will be provided when they are available.


Ticket No.:INC0069851
Subject:Availability - AMPATH Provider LANautilus FIU033WSA1SP4NN and FIU034WFORSP4NN
Source Of Impact: Vendor
Affected:FIU033WSA1SP4NN
FIU034WFORSP4NN
Current State:On Hold
Start Time:2020-11-17 18:34:28
End Time:2020-11-18 07:55:28
DescriptionThe listed asset is currently available. LANautilus Engineers have been contacted. Updates will be provided when they are available.


Ticket No.:INC0069929
Subject:Outage Resolved - AMPATH Provider LANautilus FIU034WFORSP4NN
Source Of Impact: Vendor
Affected:FIU034WFORSP4NN
Current State:Closed
Start Time:2020-11-18 17:02:27
End Time:2020-11-18 18:47:27
DescriptionThe listed asset is available. LANautilus Engineers determined the outage was due to a faulty card in transport equipment in Fortaleza, Brazil. They performed a physical reset and the issue has resolved. No further outages are expected.


Ticket No.:INC0070120
Subject:Brief Outage - AMPATH Provider LANautilus FIU026UMI2SA1NN
Source Of Impact: Vendor
Affected:FIU026UMI2SA1NN
Current State:Resolved
Start Time:2020-11-20 21:35:31
End Time:2020-11-20 21:35:32
DescriptionThe listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted. Updates will be provided when they are available.


Scheduled Maintenances Summary

Ticket Number Customer Impact Network Impact Title Maintenance Type Source Of Impact Current State Start Time (UTC) End Time (UTC) Duration
CHG0047203 Maintenance Completed - AMPATH Backbone JACK-MIAM (Primary) Circuit Vendor Closed 2020-11-18 04:15:052020-11-18 06:29:05 0 days 2 hr 14 min

Scheduled Maintenances Detail


Ticket No.:CHG0047203
Subject:Maintenance Completed - AMPATH Backbone JACK-MIAM (Primary)
Source Of Impact: Vendor
Affected:AMP-JACKSONVILLE-MIAMI-100GE-01502
Backbone JACK-MIAM
Atlanticwave
Current State:Closed
Start Time:2020-11-18 04:15:05
End Time:2020-11-18 06:29:05
DescriptionThe following assets were unavailable while Vendor engineers performed maintenance on a backbone cable. Backbone services re-routed automatically as did redundant local loop services. Maintenance is complete. No further outages are expected.


Downtime and Availability


AMPATH NodesDown TimeReporting Period Availability52 Week Availability
BocaRaton-NE4-1-100 hr 00 min100.00000% 100.00000%
j480.ampath.net00 hr 00 min100.00000% 99.97393%
WS-Ai-MI3-100 hr 00 min100.00000% 100.00000%
WS-Ai-MI1-100 hr 00 min100.00000% 100.00000%
Miami-NE3-1-100 hr 00 min100.00000% 100.00000%
j480-2.ampath.net00 hr 00 min100.00000% 100.00000%
Aggregate AMPATH Core Nodes0 days 0 hr 0 min 100.00000% 99.99565%

AMPATH Backbone CircuitsDown TimeReporting Period Availability52 Week Availability
FIU033WSA1SP4NN13 hr 21 min 92.05108% 98.68163%
MON- FIU/FTZ-MI3_WAVE-00300 hr 00 min 100.00000% 99.99981%
FIU030WMI2FORNN00 hr 00 min 100.00000% 99.59742%
FIU034WFORSP4NN15 hr 6 min 91.01189% 99.08462%
FIU015TCARMI2NN00 hr 00 min 100.00000% 100.00000%
AMP-JACKSONVILLE-MIAMI-100GE-0150300 hr 00 min 100.00000% 99.39840%
FIU026UMI2SA1NN0 hr 0 min 99.99983% 90.72968%
MON- FIU/MI3-SP3_WAVE-00100 hr 00 min 100.00000% 100.00000%
AMP-JACKSONVILLE-MIAMI-100GE-015022 hr 14 min 98.67063% 99.83531%
FIU031WCRPPANNN00 hr 00 min 100.00000% 99.87993%
FIU035WMI2CRPNN00 hr 00 min 100.00000% 99.25571%
FIU036WPANSA1NN00 hr 00 min 100.00000% 99.38001%
AMPATH-BOCA-MIAMI-DF00 hr 00 min 100.00000% 99.86376%
FIU020UMI2SP3NN00 hr 00 min 100.00000% 98.69194%
Aggregate All AMPATH Backbone Circuits1 days 6 hr 41 min 98.69524% 98.88559%

Availablity by Service

AMPATH Backbone CircuitsDown TimeReporting Period Availability52 Week Availability

Upcoming Scheduled Maintenances

Ticket No.:CHG0047703
Subject:Emergency Maintenance - AMPATH Backbone Circuit JACK-MIAM (secondary)
Source Of Impact: Vendor
Affected:AMP-JACKSONVILLE-MIAMI-100GE-01503
Start Time:2020-11-24 04:00:00
End Time:2020-11-24 08:00:00
DescriptionThe affected will undergo maintenance by the vendor to investigate high span loss. Brief outages are expected during the maintenance window. Backbone services will re-route automatically.