AMPATH Network Operations Report
2020-10-26 - 2020-11-01

AMPATH Network Operations Center

New Connections

ConnectorTypeDateSponsor


Upgrades

None


New Services


None


Other


None


Unscheduled Outages Summary

Incident Number Customer Impact Network Impact Title Outage Type Source of Impact Current State Start Time (UTC) End Time (UTC) Duration

INC0068247 2 - High2 - High Outage Resolved- AMPATH Provider LANautilus FIU026UMI2SA1NNUnannounced Maintenance Vendor Resolved 2020-10-27 10:07:50 2020-10-27 11:43:34 0 days 1 hr 35 min
INC0068290 2 - High2 - High Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NNCircuit - Cut Fiber Vendor Closed 2020-10-28 00:06:00 2020-10-28 08:26:07 0 days 8 hr 20 min
INC0068328 4 - Low2 - High Brief Outage Resolved - AMPATH LANautilus Circuits FIU033WSA1SP4NN and FIU020UMI2SP3NNCircuit - Cut Fiber Vendor Resolved 2020-10-28 11:43:03 2020-10-28 11:43:07 0 days 0 hr 0 min
INC0068340 4 - Low2 - High Brief Outage - AMPATH Backbone Circuit MON- FIU/FTZ-MI3_WAVE-003 Undetermined Vendor In Progress 2020-10-28 14:28:00 2020-10-28 14:29:00 0 days 0 hr 1 min
INC0068475 4 - Low2 - High Brief Outage Resolved - AMPATH LANautilus Provider FIU020UMI2SP3NNCircuit - Cut Fiber Vendor Resolved 2020-10-30 02:14:30 2020-10-30 02:14:31 0 days 0 hr 0 min
INC0068641 2 - High2 - High Outage Resolved - AMPATH Provider LANautilus FIU034WFORSP4NNCircuit - Cut Fiber Vendor Resolved 2020-11-01 13:19:38 2020-11-01 21:09:39 0 days 7 hr 50 min

Unscheduled Outages Detail


Ticket No.:INC0068247
Subject:Outage Resolved- AMPATH Provider LANautilus FIU026UMI2SA1NN
Source Of Impact: Vendor
Affected:FIU026UMI2SA1NN
Current State:Resolved
Start Time:2020-10-27 10:07:50
End Time:2020-10-27 11:43:34
DescriptionThe listed asset is available. LANautilus Engineers have been contacted. The reason for the outage was due to maintenance scheduled to conclude at 11:00 UTC.


Ticket No.:INC0068290
Subject:Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN
Source Of Impact: Vendor
Affected:FIU026UMI2SA1NN
Current State:Closed
Start Time:2020-10-28 00:06:00
End Time:2020-10-28 08:26:07
DescriptionThe listed asset is available. LANautilus Engineers have been contacted. The reason for the outage is due to a fiber cut in Fort Amador, Panama. Repairs have been completed and services have been restored.


Ticket No.:INC0068328
Subject:Brief Outage Resolved - AMPATH LANautilus Circuits FIU033WSA1SP4NN and FIU020UMI2SP3NN
Source Of Impact: Vendor
Affected:FIU033WSA1SP4NN
FIU020UMI2SP3NN
Current State:Resolved
Start Time:2020-10-28 11:43:03
End Time:2020-10-28 11:43:07
DescriptionThe listed assets are available following a brief outage. Vendor Engineers have been contacted. The outage was cause by a fiber cut in Cita, Brasil due to a high truck load. Repairs hav e been completed. No further outages are expected.


Ticket No.:INC0068340
Subject:Brief Outage - AMPATH Backbone Circuit MON- FIU/FTZ-MI3_WAVE-003
Source Of Impact: Vendor
Affected:MON- FIU/FTZ-MI3_WAVE-003
Current State:In Progress
Start Time:2020-10-28 14:28:00
End Time:2020-10-28 14:29:00
DescriptionThe affected experienced a brief outage. The cause of the outage is currently undetermined. The vendor has been contacted. Updates will be provided as they are made available.


Ticket No.:INC0068475
Subject:Brief Outage Resolved - AMPATH LANautilus Provider FIU020UMI2SP3NN
Source Of Impact: Vendor
Affected:FIU020UMI2SP3NN
Current State:Resolved
Start Time:2020-10-30 02:14:30
End Time:2020-10-30 02:14:31
DescriptionThe listed asset is available following a brief outage. LANautilus engineers have stated the reason for the outage was a fiber cut, located atSP-160 Rodovia dos Imigrantes - Jardim Ruyce, Diadema. Repairs are complete. No further outage are expected.


Ticket No.:INC0068641
Subject:Outage Resolved - AMPATH Provider LANautilus FIU034WFORSP4NN
Source Of Impact: Vendor
Affected:FIU034WFORSP4NN
Current State:Resolved
Start Time:2020-11-01 13:19:38
End Time:2020-11-01 21:09:39
DescriptionThe listed asset is was unavailable. LANautilus Engineers have been contacted and they have stated the outage was due to a fiber cut The fiber has been repaired. No further outages are expected.


Scheduled Maintenances Summary

Ticket Number Customer Impact Network Impact Title Maintenance Type Source Of Impact Current State Start Time (UTC) End Time (UTC) Duration

CHG0046792 Maintenance Completed - AMPATH Backbone Circuit JACK-MIAM (Secondary) Hardware Vendor Closed 2020-10-27 03:26:012020-10-28 09:36:00 1 days 6 hr 9 min
CHG0046793 Maintenance Complete - AMPATH Backbone Circuit JACK-MIAM (Primary) Hardware Vendor Closed 2020-10-30 03:07:142020-10-30 05:02:38 0 days 1 hr 55 min

Scheduled Maintenances Detail


Ticket No.:CHG0046792
Subject:Maintenance Completed - AMPATH Backbone Circuit JACK-MIAM (Secondary)
Source Of Impact: Vendor
Affected:AMP-JACKSONVILLE-MIAMI-100GE-01503
Current State:Closed
Start Time:2020-10-27 03:26:01
End Time:2020-10-28 09:36:00
DescriptionThe affected underwent maintenance as the vendor upgraded ampliifiers. Replacement hardware that failed during this maintenance was replaced. Maintenance is complete. No further outages are expected.


Ticket No.:CHG0046793
Subject:Maintenance Complete - AMPATH Backbone Circuit JACK-MIAM (Primary)
Source Of Impact: Vendor
Affected:AMP-JACKSONVILLE-MIAMI-100GE-01502
Current State:Closed
Start Time:2020-10-30 03:07:14
End Time:2020-10-30 05:02:38
DescriptionThe affected will undergo maintenance as the vendor upgrades ampliifiers. The maintenance is complete. No further outages are expected


Downtime and Availability



AMPATH NodesDown TimeReporting Period Availability52 Week Availability
BocaRaton-NE4-1-100 hr 00 min100.00000% 100.00000%
j480.ampath.net00 hr 00 min100.00000% 99.97393%
WS-Ai-MI3-100 hr 00 min100.00000% 100.00000%
WS-Ai-MI1-100 hr 00 min100.00000% 100.00000%
Miami-NE3-1-100 hr 00 min100.00000% 100.00000%
j480-2.ampath.net00 hr 00 min100.00000% 100.00000%

Aggregate AMPATH Core Nodes0 days 0 hr 0 min 100.00000% 99.99565%

AMPATH Backbone CircuitsDown TimeReporting Period Availability52 Week Availability
FIU033WSA1SP4NN0 hr 0 min 99.99934% 98.96271%
MON- FIU/FTZ-MI3_WAVE-0030 hr 1 min 99.99008% 99.99981%
FIU030WMI2FORNN00 hr 00 min 100.00000% 99.59742%
FIU034WFORSP4NN7 hr 50 min 95.33713% 99.25452%
FIU015TCARMI2NN00 hr 00 min 100.00000% 100.00000%
AMP-JACKSONVILLE-MIAMI-100GE-015031 days 6 hr 9 min 82.04379% 99.39840%
FIU026UMI2SA1NN9 hr 55 min 94.08878% 90.89660%
MON- FIU/MI3-SP3_WAVE-00100 hr 00 min 100.00000% 100.00000%
AMP-JACKSONVILLE-MIAMI-100GE-015021 hr 55 min 98.85516% 99.89150%
FIU031WCRPPANNN00 hr 00 min 100.00000% 99.87973%
FIU035WMI2CRPNN00 hr 00 min 100.00000% 99.25558%
FIU036WPANSA1NN00 hr 00 min 100.00000% 99.34238%
AMPATH-BOCA-MIAMI-DF00 hr 00 min 100.00000% 99.86376%
FIU020UMI2SP3NN0 hr 0 min 99.99917% 98.69064%

Aggregate All AMPATH Backbone Circuits2 days 1 hr 52 min 97.87953% 98.93093%

Availablity by Service

AMPATH Backbone CircuitsDown TimeReporting Period Availability52 Week Availability


Upcoming Scheduled Maintenances

Ticket No.:CHG0047053
Subject:Maintenance - AMPATH Backbone Circuit JACK-MIAM (Primary)
Source Of Impact: Vendor
Affected:AMP-JACKSONVILLE-MIAMI-100GE-01502
Start Time:2020-11-11 04:00:00
End Time:2020-11-11 07:00:00
DescriptionThe following assets will be unavailable while vendor engineers upgrade the Titusville, FL optical in-line amplifier site with a new optical ILA chassis and associated linecards. An outage of 2 hrs is expected. The entire window is reserved.