AMPATH Network Operations Report
2020-03-09 - 2020-03-15

AMPATH Network Operations Center

New Connections

ConnectorTypeDateSponsor


Upgrades

None


New Services


None


Other


None


Unscheduled Outages Summary

Incident Number Customer Impact Network Impact Title Outage Type Source of Impact Current State Start Time (UTC) End Time (UTC) Duration
INC0053440 4 - Low2 - High Brief Outage - AMPATH Provider LANautilus FIU033WSA1SP4NNInvestigating Vendor Closed 2020-03-10 13:37:00 2020-03-10 13:38:00 0 days 0 hr 1 min
INC0053448 4 - Low2 - High Brief Outage - AMPATH Backbone Circuit AMP-JACK-JACK-100GE-52411Investigating Vendor Closed 2020-03-10 15:42:00 2020-03-10 15:43:00 0 days 0 hr 1 min
INC0053495 4 - Low2 - High Brief Outage Resolved - AMPATH Provider LANautilus FIU035WMI2CRPNNUnannounced Maintenance Vendor Resolved 2020-03-11 03:45:52 2020-03-11 03:45:54 0 days 0 hr 0 min
INC0053525 4 - Low2 - High Brief Outage - AMPATH Provider LANautilus FIU033WSA1SP4NNInvestigating Vendor Closed 2020-03-11 15:14:00 2020-03-11 15:15:00 0 days 0 hr 1 min
INC0053535 4 - Low2 - High Brief Outage - AMPATH Provider LANautilus FIU020UMI2SP3NNInvestigating Vendor Closed 2020-03-11 15:50:00 2020-03-11 15:51:00 0 days 0 hr 1 min
INC0053619 4 - Low2 - High Brief Outage - AMPATH Provider LANautilus FIU030WMI2FORNNUndetermined Vendor Closed 2020-03-12 05:45:11
2020-03-12 06:45:15 		2020-03-12 05:45:21
2020-03-12 06:50:19 		0 days 0 hr 0 min
0 days 0 hr 5 min
INC0053662 4 - Low2 - High Brief Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NNCircuit - Cut Fiber Vendor Closed 2020-03-12 15:42:30 2020-03-12 15:42:51 0 days 0 hr 0 min
INC0053767 4 - Low2 - High Brief Outage Resolved - AMPATH Provider LANautilus FIU020UMI2SP3NNUndetermined Vendor Closed 2020-03-13 17:59:57 2020-03-13 18:00:00 0 days 0 hr 0 min
INC0053797 2 - High2 - High Outage Resolved - AMPATH Provider LANautilus FIU034WFORSP4NNCircuit - Damaged Fiber Vendor Closed 2020-03-14 03:13:42 2020-03-14 05:51:19 0 days 2 hr 37 min
INC0053839 2 - High2 - High Outage Resolved - AMPATH Provider LANautilus (FIU035WMI2CRPNN)Circuit - Cut Fiber Vendor Resolved 2020-03-15 04:26:15 2020-03-15 10:01:30 0 days 5 hr 35 min

Unscheduled Outages Detail


Ticket No.:INC0053440
Subject:Brief Outage - AMPATH Provider LANautilus FIU033WSA1SP4NN
Source Of Impact: Vendor
Affected:FIU033WSA1SP4NN
Provider LANautilus FIU033WSA1SP4NN
Current State:Closed
Start Time:2020-03-10 13:37:00
End Time:2020-03-10 13:38:00
DescriptionThe listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted. Updates will be provided when they are available.


Ticket No.:INC0053448
Subject:Brief Outage - AMPATH Backbone Circuit AMP-JACK-JACK-100GE-52411
Source Of Impact: Vendor
Affected:AMP-JACK-JACK-100GE-52411
Current State:Closed
Start Time:2020-03-10 15:42:00
End Time:2020-03-10 15:43:00
DescriptionThe listed asset is available following a brief outage. FIU Engineers have been contacted. Updates will be provided when they are available.


Ticket No.:INC0053495
Subject:Brief Outage Resolved - AMPATH Provider LANautilus FIU035WMI2CRPNN
Source Of Impact: Vendor
Affected:FIU035WMI2CRPNN
Current State:Resolved
Start Time:2020-03-11 03:45:52
End Time:2020-03-11 03:45:54
DescriptionThe listed asset is currently available following a brief outage . LANautilus has been contacted; the reason for the outage is due to an ongoing maintenance. ETR is 11:00 UTC.


Ticket No.:INC0053525
Subject:Brief Outage - AMPATH Provider LANautilus FIU033WSA1SP4NN
Source Of Impact: Vendor
Affected:FIU033WSA1SP4NN
Current State:Closed
Start Time:2020-03-11 15:14:00
End Time:2020-03-11 15:15:00
DescriptionThe listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted. Updates will be provided when they are available.


Ticket No.:INC0053535
Subject:Brief Outage - AMPATH Provider LANautilus FIU020UMI2SP3NN
Source Of Impact: Vendor
Affected:FIU020UMI2SP3NN
Current State:Closed
Start Time:2020-03-11 15:50:00
End Time:2020-03-11 15:51:00
DescriptionThe listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted. Updates will be provided when they are available.


Ticket No.:INC0053619
Subject:Brief Outage - AMPATH Provider LANautilus FIU030WMI2FORNN
Source Of Impact: Vendor
Affected:FIU030WMI2FORNN
Current State:Closed
Start Time:2020-03-12 05:45:11
End Time:2020-03-12 05:45:21
DescriptionThe following assets were briefly unavailable. LANautilus engineers have been notified,. the reason for the outage is pending


Ticket No.:INC0053662
Subject:Brief Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN
Source Of Impact: Vendor
Affected:FIU033WSA1SP4NN
Current State:Closed
Start Time:2020-03-12 15:42:30
End Time:2020-03-12 15:42:51
DescriptionThe listed asset is available following a brief outage. LANautilus Engineers reported the outage was due to a fiber cut. Repairs were completed.


Ticket No.:INC0053767
Subject:Brief Outage Resolved - AMPATH Provider LANautilus FIU020UMI2SP3NN
Source Of Impact: Vendor
Affected:FIU020UMI2SP3NN
Current State:Closed
Start Time:2020-03-13 17:59:57
End Time:2020-03-13 18:00:00
DescriptionThe listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted. The reason for the outage is undetermined


Ticket No.:INC0053797
Subject:Outage Resolved - AMPATH Provider LANautilus FIU034WFORSP4NN
Source Of Impact: Vendor
Affected: FIU034WFORSP4NN
Current State:Closed
Start Time:2020-03-14 03:13:42
End Time:2020-03-14 05:51:19
DescriptionThe following assets are currently available. LANautilus reported the outage was due to a fiber event in Sao Paulo, Brazil and are working to resolve the issue.


Ticket No.:INC0053839
Subject:Outage Resolved - AMPATH Provider LANautilus (FIU035WMI2CRPNN)
Source Of Impact: Vendor
Affected:FIU035WMI2CRPNN
Current State:Resolved
Start Time:2020-03-15 04:26:15
End Time:2020-03-15 10:01:30
DescriptionThe following assets are currently available. LANautilus engineers have determined the reason for the outage is a fiber cut in Jacksonville FL, USA. All services have been restored. No further outage is expected.


Scheduled Maintenances Summary

Ticket Number Customer Impact Network Impact Title Maintenance Type Source Of Impact Current State Start Time (UTC) End Time (UTC) Duration
CHG0041275 Maintenance 2 of 3 Completed - AMPATH Provider LANautilus (FIU031WCRPPANNN, FIU032UMI2PANNN, and FIU035WMI2CRPNN) Hardware Vendor Closed 2020-03-12 03:45:522020-03-12 08:56:35 0 days 5 hr 10 min
CHG0041276 Maintenance 3 of 3 Completed - AMPATH Provider LANautilus (FIU031WCRPPANNN, FIU032UMI2PANNN, and FIU035WMI2CRPNN) Hardware Vendor Closed 2020-03-13 08:21:422020-03-13 08:23:46 0 days 0 hr 2 min
CHG0041630 Maintenance Completed - AMPATH Upgrade Juniper MX480 (BGP router) Software Internal Closed 2020-03-15 02:00:002020-03-15 04:17:48 0 days 2 hr 17 min

Scheduled Maintenances Detail


Ticket No.:CHG0041275
Subject:Maintenance 2 of 3 Completed - AMPATH Provider LANautilus (FIU031WCRPPANNN, FIU032UMI2PANNN, and FIU035WMI2CRPNN)
Source Of Impact: Vendor
Affected:FIU031WCRPPANNN
FIU032UMI2PANNN
FIU035WMI2CRPNN
Current State:Closed
Start Time:2020-03-12 03:45:52
End Time:2020-03-12 08:56:35
Description**** This is a multi part maintenance.**** The following assets are now available after LANautilus engineers performed hardware relocation maintenance. No further outages are expected . The maintenance is complete.


Ticket No.:CHG0041276
Subject:Maintenance 3 of 3 Completed - AMPATH Provider LANautilus (FIU031WCRPPANNN, FIU032UMI2PANNN, and FIU035WMI2CRPNN)
Source Of Impact: Vendor
Affected:FIU031WCRPPANNN
FIU032UMI2PANNN
FIU035WMI2CRPNN
Current State:Closed
Start Time:2020-03-13 08:21:42
End Time:2020-03-13 08:23:46
DescriptionThe following assets are now available after LANautilus engineers performed hardware relocation maintenance. The maintenance is now complete. No further outages are expected.


Ticket No.:CHG0041630
Subject:Maintenance Completed - AMPATH Upgrade Juniper MX480 (BGP router)
Source Of Impact: Internal
Affected:j480.ampath.net
Current State:Closed
Start Time:2020-03-15 02:00:00
End Time:2020-03-15 04:17:48
DescriptionThe following asset remained available while maintenance was performed to fix a security vulnerability on Juniper OS. No outages may occur. The maintenance is completed.


Downtime and Availability


AMPATH NodesDown TimeReporting Period Availability52 Week Availability
j480.ampath.net2 hr 17 min98.63293% 99.95629%
j480-2.ampath.net00 hr 00 min100.00000% 100.00000%
Aggregate AMPATH Core Nodes0 days 2 hr 17 min 99.31646% 99.97814%

AMPATH Backbone CircuitsDown TimeReporting Period Availability52 Week Availability
FIU033WSA1SP4NN0 hr 2 min 99.97669% 98.09440%
FIU030WMI2FORNN0 hr 5 min 99.94808% 99.85940%
AMP-JACK-JACK-100GE-524110 hr 1 min 99.99008% 98.96679%
FIU034WFORSP4NN2 hr 37 min 98.43634% 99.67937%
FIU015TCARMI2NN00 hr 00 min 100.00000% 100.00000%
FIU026UMI2SA1NN00 hr 00 min 100.00000% 91.68365%
FIU031WCRPPANNN5 hr 12 min 96.89699% 99.88019%
FIU035WMI2CRPNN10 hr 48 min 93.57076% 99.35004%
FIU036WPANSA1NN00 hr 00 min 100.00000% 98.68946%
FIU020UMI2SP3NN0 hr 1 min 99.98958% 98.65741%
Aggregate All AMPATH Backbone Circuits0 days 18 hr 48 min 98.88085% 98.48607%

Availablity by Service

AMPATH Backbone CircuitsDown TimeReporting Period Availability52 Week Availability

Upcoming Scheduled Maintenances

Ticket No.:CHG0041482
Subject:Maintenance 2 of 2 Rescheduled - AMPATH Backbones LANautilus FIU026UMI2SA1NN & FIU031WCRPPANNN
Source Of Impact: Vendor
Affected:FIU026UMI2SA1NN
FIU031WCRPPANNN
Start Time:2020-03-22 07:00:00
End Time:2020-03-22 12:00:00
Description*This maintenance has been rescheduled for 03/22/2020 between 07:00 UTC - 12:00 UTC.* The listed assets will be unavailable while LANautilus Engineers perform maintenance. Outages are anticipated and the entire window is reserved.


Ticket No.:CHG0041481
Subject:Maintenance 1 of 2 - AMPATH Backbones LANautilus FIU026UMI2SA1NN & FIU031WCRPPANNN
Source Of Impact: Vendor
Affected:FIU026UMI2SA1NN
FIU031WCRPPANNN
Start Time:2020-03-21 07:00:00
End Time:2020-03-21 12:00:00
DescriptionThe listed assets will be unavailable while LANautilus Engineers perform maintenance. Outages are anticipated and the entire window is reserved.