AMPATH Network Operations Report
2020-02-10 - 2020-02-16

AMPATH Network Operations Center

New Connections

ConnectorTypeDateSponsor


Upgrades

None


New Services


None


Other


None


Unscheduled Outages Summary

Incident Number Customer Impact Network Impact Title Outage Type Source of Impact Current State Start Time (UTC) End Time (UTC) Duration

INC0051567 2 - High2 - High Outage Resolved - AMPATH Provider LANautilus (FIU026UMI2SA1NN)Circuit - Cut Fiber Vendor Closed 2020-02-12 02:41:57
2020-02-12 07:51:42
2020-02-12 02:41:58
2020-02-12 14:09:10
0 days 0 hr 0 min
0 days 6 hr 17 min
INC0051588 4 - Low2 - High Brief Outage - AMPATH Provider LANautilus FIU033WSA1SP4NNUndetermined Vendor Closed 2020-02-12 14:35:26 2020-02-12 14:36:26 0 days 0 hr 1 min
INC0051586 4 - Low2 - High Brief Outage - AMPATH Provider LANautilus FIU030WMI2FORNNUndetermined Vendor Resolved 2020-02-12 14:36:26 2020-02-12 14:37:26 0 days 0 hr 1 min
INC0051650 4 - Low2 - High Brief Outage Resolved - AMPATH Provider LANautilus Circuits FIU030WMI2FORNN & FIU035WMI2CRPNNCircuit - Cut Fiber Vendor Resolved 2020-02-13 05:31:50 2020-02-13 05:41:51 0 days 0 hr 10 min
INC0051694 4 - Low2 - High Brief Outage - AMPATH Provider LANautilus FIU031WCRPPANNNUndetermined Vendor Resolved 2020-02-13 15:55:44 2020-02-13 15:56:00 0 days 0 hr 0 min
INC0051846 2 - High2 - High Outages Resolved - AMPATH Provider LANautilus FIU020UMI2SP3NNCircuit - Cut Fiber Vendor Resolved 2020-02-15 20:38:11 2020-02-16 01:46:59 0 days 5 hr 8 min
INC0051854 2 - High2 - High Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NNCircuit - Cut Fiber Vendor Resolved 2020-02-16 04:33:05 2020-02-16 12:37:07 0 days 8 hr 4 min

Unscheduled Outages Detail


Ticket No.:INC0051567
Subject:Outage Resolved - AMPATH Provider LANautilus (FIU026UMI2SA1NN)
Source Of Impact: Vendor
Affected:FIU026UMI2SA1NN
Current State:Closed
Start Time:2020-02-12 02:41:57
End Time:2020-02-12 02:41:58
DescriptionThe listed asset is currently available . LANautilus engineers identified the issue to a fiber cut between Santiago and Valparaiso. connectivity has been restored.


Ticket No.:INC0051588
Subject:Brief Outage - AMPATH Provider LANautilus FIU033WSA1SP4NN
Source Of Impact: Vendor
Affected:FIU033WSA1SP4NN
Current State:Closed
Start Time:2020-02-12 14:35:26
End Time:2020-02-12 14:36:26
DescriptionThe listed asset is available following a brief outage. LANautilus Engineers reported a brief degradation in Buenos Aires, Argentina. No known cause for this outage. All services have been restored and no further outage is expected.


Ticket No.:INC0051586
Subject:Brief Outage - AMPATH Provider LANautilus FIU030WMI2FORNN
Source Of Impact: Vendor
Affected:FIU030WMI2FORNN
Current State:Resolved
Start Time:2020-02-12 14:36:26
End Time:2020-02-12 14:37:26
DescriptionThe listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted. Updates will be provided when they are available.


Ticket No.:INC0051650
Subject:Brief Outage Resolved - AMPATH Provider LANautilus Circuits FIU030WMI2FORNN & FIU035WMI2CRPNN
Source Of Impact: Vendor
Affected:FIU030WMI2FORNN
FIU035WMI2CRPNN
Current State:Resolved
Start Time:2020-02-13 05:31:50
End Time:2020-02-13 05:41:51
DescriptionThe listed assets are now avaialble. LANautilus Engineers have been contacted;however, the reason for the outage is due to a fiber event in Jacksonville, FL. Repairs have been completed. The entire window is reserved.


Ticket No.:INC0051694
Subject:Brief Outage - AMPATH Provider LANautilus FIU031WCRPPANNN
Source Of Impact: Vendor
Affected:FIU031WCRPPANNN
Current State:Resolved
Start Time:2020-02-13 15:55:44
End Time:2020-02-13 15:56:00
DescriptionThe listed asset is available. LANautilus has been contacted. The reason for the outage is pending.


Ticket No.:INC0051846
Subject:Outages Resolved - AMPATH Provider LANautilus FIU020UMI2SP3NN
Source Of Impact: Vendor
Affected:FIU020UMI2SP3NN
Current State:Resolved
Start Time:2020-02-15 20:38:11
End Time:2020-02-16 01:46:59
DescriptionThe listed asset is currently available. LANautilus Engineers have been contacted. The reason for the outage is a fiber cut located in Sao Paulo. Repairs have been completed. No further outages are expected.


Ticket No.:INC0051854
Subject:Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN
Source Of Impact: Vendor
Affected:FIU026UMI2SA1NN
Current State:Resolved
Start Time:2020-02-16 04:33:05
End Time:2020-02-16 12:37:07
DescriptionThe following assets are now available. LANautilus engineers have been contacted. The reason for the outage is due to a fiber cut in Santiago, Chile, caused by civil works. Repairs are complete. No further outages are expected.


Scheduled Maintenances Summary

Ticket Number Customer Impact Network Impact Title Maintenance Type Source Of Impact Current State Start Time (UTC) End Time (UTC) Duration


Scheduled Maintenances Detail


None during this report period

Downtime and Availability



AMPATH NodesDown TimeReporting Period Availability52 Week Availability
j480.ampath.net00 hr 00 min100.00000% 99.98232%
j480-2.ampath.net00 hr 00 min100.00000% 100.00000%

Aggregate AMPATH Core Nodes0 days 0 hr 0 min 100.00000% 99.99116%

AMPATH Backbone CircuitsDown TimeReporting Period Availability52 Week Availability
FIU033WSA1SP4NN0 hr 1 min 99.99008% 98.05287%
FIU030WMI2FORNN0 hr 11 min 99.89071% 99.87632%
AMP-JACK-JACK-100GE-5241100 hr 00 min 100.00000% 99.15684%
FIU034WFORSP4NN00 hr 00 min 100.00000% 99.81062%
FIU015TCARMI2NN00 hr 00 min 100.00000% 100.00000%
FIU026UMI2SA1NN14 hr 21 min 91.45319% 91.54245%
FIU031WCRPPANNN0 hr 0 min 99.99735% 99.98314%
FIU035WMI2CRPNN0 hr 10 min 99.90063% 99.41738%
FIU036WPANSA1NN00 hr 00 min 100.00000% 98.68588%
FIU020UMI2SP3NN5 hr 8 min 96.93650% 98.72888%

Aggregate All AMPATH Backbone Circuits0 days 19 hr 52 min 98.81685% 98.52544%

Availablity by Service

AMPATH Backbone CircuitsDown TimeReporting Period Availability52 Week Availability


Upcoming Scheduled Maintenances

None Currently Planned