Generated Report for AMPATH

AMPATH Network Operations Report
2020-01-13 - 2020-01-19

AMPATH Network Operations Center

New Connections

Connector	Type	Date	Sponsor

Upgrades

None

New Services

None

Other

None

Unscheduled Outages Summary

Incident Number	Customer Impact	Network Impact	Title	Outage Type	Source of Impact	Current State	Start Time (UTC)	End Time (UTC)	Duration

INC0049685	2 - High	2 - High	Outage Resolved - AMPATH Backbone Circuit AMP-JACK-JACK-100GE-52411	Circuit - Cut Fiber	Vendor	Resolved	2020-01-13 20:29:00	2020-01-14 07:04:00	0 days 10 hr 35 min
INC0049692	4 - Low	2 - High	Brief Outage - AMPATH Provider LANautilus FIU034WFORSP4NN	Undetermined	Vendor	Resolved	2020-01-13 21:25:00	2020-01-13 21:26:00	0 days 0 hr 1 min
INC0049702	2 - High	2 - High	Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN	Circuit - Cut Fiber	Vendor	Closed	2020-01-13 23:29:00	2020-01-14 06:14:00	0 days 6 hr 45 min
INC0049712	4 - Low	2 - High	Brief Outage - AMPATH Provider LANautilus FIU034WFORSP4NN and FIU033WSA1SP4NN	Undetermined	Vendor	Resolved	2020-01-14 02:55:21	2020-01-14 02:56:57	0 days 0 hr 1 min
INC0049741	4 - Low	2 - High	Brief Outage - AMPATH Provider LANautilus FIU034WFORSP4NN	Undetermined	Vendor	Closed	2020-01-14 14:27:00	2020-01-14 14:28:00	0 days 0 hr 1 min
INC0049782	2 - High	2 - High	Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN	Circuit - Cut Fiber	Vendor	Resolved	2020-01-15 05:14:41	2020-01-15 10:49:16	0 days 5 hr 34 min
INC0049815	4 - Low	2 - High	Brief Outage - AMPATH Provider LANautilus FIU033WSA1SP4NN & FIU034WFORSP4NN	Undetermined	Vendor	Closed	2020-01-15 14:21:00	2020-01-15 14:22:00	0 days 0 hr 1 min
INC0049850	2 - High	2 - High	Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN	Hardware	Vendor	Closed	2020-01-15 22:07:58	2020-01-16 07:09:00	0 days 9 hr 1 min
INC0049885	4 - Low	2 - High	Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN	Hardware	Vendor	Resolved	2020-01-16 11:46:15	2020-01-16 12:54:07	0 days 1 hr 7 min
INC0049899	4 - Low	2 - High	Brief Outage Resolved - AMPATH Provider LANautilus FIU030WMI2FORNN	Undetermined	Vendor	Resolved	2020-01-16 15:16:23	2020-01-16 15:16:24	0 days 0 hr 0 min
INC0049994	2 - High	2 - High	Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN	Hardware	Vendor	Resolved	2020-01-17 16:46:53	2020-01-17 18:07:21	0 days 1 hr 20 min
INC0050035	4 - Low	2 - High	Brief Outage - AMPATH LANautilus Circuit FIU034WFORSP4NN	Undetermined	Vendor	Resolved	2020-01-18 08:01:03	2020-01-18 08:01:04	0 days 0 hr 0 min

Unscheduled Outages Detail

Ticket No.:	INC0049685
Subject:	Outage Resolved - AMPATH Backbone Circuit AMP-JACK-JACK-100GE-52411
Source Of Impact:	Vendor
Affected:	AMP-JACK-JACK-100GE-52411
Current State:	Resolved
Start Time:	2020-01-13 20:29:00
End Time:	2020-01-14 07:04:00
Description	The listed asset is now available. FIU Engineers have been contacted. The reason for the outage was a fiber cut. Repairs have been completed. No further outages are expected.

Ticket No.:	INC0049692
Subject:	Brief Outage - AMPATH Provider LANautilus FIU034WFORSP4NN
Source Of Impact:	Vendor
Affected:	FIU034WFORSP4NN
Current State:	Resolved
Start Time:	2020-01-13 21:25:00
End Time:	2020-01-13 21:26:00
Description	The listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted. Updates will be provided when they are available.

Ticket No.:	INC0049702
Subject:	Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN
Source Of Impact:	Vendor
Affected:	FIU026UMI2SA1NN
Current State:	Closed
Start Time:	2020-01-13 23:29:00
End Time:	2020-01-14 06:14:00
Description	The listed asset is now available. AMPATH and LANautilus Engineers have been contacted. The reason for the outage was a fiber cut. Repairs have been completed. No further outages are expected.

Ticket No.:	INC0049712
Subject:	Brief Outage - AMPATH Provider LANautilus FIU034WFORSP4NN and FIU033WSA1SP4NN
Source Of Impact:	Vendor
Affected:	FIU034WFORSP4NN FIU033WSA1SP4NN
Current State:	Resolved
Start Time:	2020-01-14 02:55:21
End Time:	2020-01-14 02:56:57
Description	The listed assets are available following a brief outage. LANautilus Engineers have been contacted. The reason for the outage is undetermined. No further outages are expected.

Ticket No.:	INC0049741
Subject:	Brief Outage - AMPATH Provider LANautilus FIU034WFORSP4NN
Source Of Impact:	Vendor
Affected:	FIU034WFORSP4NN
Current State:	Closed
Start Time:	2020-01-14 14:27:00
End Time:	2020-01-14 14:28:00
Description	The listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted. Updates will be provided when they are available.

Ticket No.:	INC0049782
Subject:	Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN
Source Of Impact:	Vendor
Affected:	FIU026UMI2SA1NN
Current State:	Resolved
Start Time:	2020-01-15 05:14:41
End Time:	2020-01-15 10:49:16
Description	The listed asset is now available. AMPATH and LANautilus Engineers have indicated that the reason for the outage was a fiber cut in Santiago, Chile. The fiber has been repaired. No further outages are expected.

Ticket No.:	INC0049815
Subject:	Brief Outage - AMPATH Provider LANautilus FIU033WSA1SP4NN & FIU034WFORSP4NN
Source Of Impact:	Vendor
Affected:	FIU033WSA1SP4NN FIU034WFORSP4NN
Current State:	Closed
Start Time:	2020-01-15 14:21:00
End Time:	2020-01-15 14:22:00
Description	The listed assets are available following a brief outage. AMPATH and LANautilus Engineers have been contacted. Updates will be provided when they are available.

Ticket No.:	INC0049850
Subject:	Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN
Source Of Impact:	Vendor
Affected:	FIU026UMI2SA1NN
Current State:	Closed
Start Time:	2020-01-15 22:07:58
End Time:	2020-01-16 07:09:00
Description	The listed asset is now available. LANautilus Engineers reported the outage was due to a failed card in StCroix cable station, US Virgin Islands. 100G power stage card DWDM equipment failed. Cold restarts of card failed to restore. Engineer called out and replaced card and services restored.

Ticket No.:	INC0049885
Subject:	Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN
Source Of Impact:	Vendor
Affected:	FIU026UMI2SA1NN
Current State:	Resolved
Start Time:	2020-01-16 11:46:15
End Time:	2020-01-16 12:54:07
Description	The following assets are available. Lanautilus engineers have reported the outage was due to a defective card in Valparaíso, Chile.

Ticket No.:	INC0049899
Subject:	Brief Outage Resolved - AMPATH Provider LANautilus FIU030WMI2FORNN
Source Of Impact:	Vendor
Affected:	FIU030WMI2FORNN
Current State:	Resolved
Start Time:	2020-01-16 15:16:23
End Time:	2020-01-16 15:16:24
Description	The listed asset is available following a brief outage. Lanautilus Engineers have been contacted. Engineers have found a brief oscillation in our segment in Saint Croix. All services have stabilized, and no further outages are expected.

Ticket No.:	INC0049994
Subject:	Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN
Source Of Impact:	Vendor
Affected:	FIU033WSA1SP4NN
Current State:	Resolved
Start Time:	2020-01-17 16:46:53
End Time:	2020-01-17 18:07:21
Description	The listed asset is currently available. Vendor Engineers identified a blocked card in transport equipment located in La Plata, Buenos Aires. Connectivity has been restored and no further outages are expected.

Ticket No.:	INC0050035
Subject:	Brief Outage - AMPATH LANautilus Circuit FIU034WFORSP4NN
Source Of Impact:	Vendor
Affected:	FIU034WFORSP4NN
Current State:	Resolved
Start Time:	2020-01-18 08:01:03
End Time:	2020-01-18 08:01:04
Description	The listed assets are available following a brief outage. LANautilus Engineers have been contacted but the reason for outage is pending.

Scheduled Maintenances Summary

Ticket Number	Customer Impact	Network Impact	Title	Maintenance Type	Source Of Impact	Current State	Start Time (UTC)	End Time (UTC)	Duration

Scheduled Maintenances Detail

None during this report period

Downtime and Availability

AMPATH Nodes	Down Time	Reporting Period Availability	52 Week Availability
j480.ampath.net	00 hr 00 min	100.00000%	99.98232%
j480-2.ampath.net	00 hr 00 min	100.00000%	100.00000%

Aggregate AMPATH Core Nodes	0 days 0 hr 0 min	100.00000%	99.99116%

AMPATH Backbone Circuits	Down Time	Reporting Period Availability	52 Week Availability
FIU033WSA1SP4NN	1 hr 23 min	99.17592%	97.92658%
FIU030WMI2FORNN	0 hr 0 min	99.99983%	99.87879%
AMP-JACK-JACK-100GE-52411	10 hr 35 min	93.70039%	99.29501%
FIU034WFORSP4NN	0 hr 4 min	99.95420%	99.66498%
FIU015TCARMI2NN	00 hr 00 min	100.00000%	100.00000%
FIU026UMI2SA1NN	22 hr 28 min	86.62217%	92.10609%
FIU031WCRPPANNN	00 hr 00 min	100.00000%	99.99945%
FIU035WMI2CRPNN	00 hr 00 min	100.00000%	99.54446%
FIU036WPANSA1NN	00 hr 00 min	100.00000%	98.71212%
FIU020UMI2SP3NN	00 hr 00 min	100.00000%	98.87582%

Aggregate All AMPATH Backbone Circuits	1 days 10 hr 31 min	97.94525%	98.60033%

Availablity by Service

AMPATH Backbone Circuits

Down Time

Reporting Period Availability

52 Week Availability

Upcoming Scheduled Maintenances

Ticket No.:	CHG0040588
Subject:	Maintenance - AMPATH backbones LANautilus FIU026UMI2SA1NN & FIU036WPANSA1NN
Source Of Impact:	Vendor
Affected:	FIU026UMI2SA1NN FIU036WPANSA1NN
Start Time:	2020-01-21 03:00:00
End Time:	2020-01-21 05:00:00
Description	The listed assets will be unavailable while LANautilus Engineers perform maintenance. Outages are anticipated. The entire window is reserved.