AMPATH Network Operations Report
2019-11-18 - 2019-11-24
AMPATH Network Operations Center
| Connector | Type | Date | Sponsor |
|---|
None
None
None
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0046443 | 4 - Low | 2 - High | Brief Outage - AMPATH Provider LANautilus FIU034WFORSP4NN | Undetermined | Vendor | Resolved | 2019-11-19 17:28:00 | 2019-11-19 17:29:00 | 0 days 0 hr 1 min |
| INC0046506 | 4 - Low | 2 - High | Brief Outage - AMPATH Provider LANautilus FIU020UMI2SP3NN | Undetermined | Vendor | Resolved | 2019-11-20 16:15:00 | 2019-11-20 16:16:00 | 0 days 0 hr 1 min |
| INC0046585 | 2 - High | 2 - High | Outage Update - AMPATH Provider LANautilus FIU026UMI2SA1NN | Circuit - Cut Fiber | Vendor | In Progress | 2019-11-21 16:28:05
2019-11-21 16:29:00 |
2019-11-21 16:28:06 |
0 days 0 hr 0 min
4 days 0 hr 10 min |
| INC0046655 | 4 - Low | 2 - High | Brief Outage Resolved - AMPATH Provider LANautilus FIU031WCRPPANNN | Undetermined | Vendor | Resolved | 2019-11-22 14:54:55 | 2019-11-22 14:54:56 | 0 days 0 hr 0 min |
| INC0046664 | 4 - Low | 2 - High | Brief Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN | Undetermined | Vendor | Resolved | 2019-11-22 17:02:26 | 2019-11-22 17:02:27 | 0 days 0 hr 0 min |
| INC0046667 | 4 - Low | 2 - High | Brief Outage - AMPATH Provider LANautilus FIU034WFORSP4NN | Undetermined | Vendor | Resolved | 2019-11-22 17:40:46 | 2019-11-22 17:40:47 | 0 days 0 hr 0 min |
| INC0046672 | 4 - Low | 2 - High | Brief Outage Resolved - AMPATH Provider LANautilus FIU036WPANSA1NN | Undetermined | Vendor | Resolved | 2019-11-22 19:58:18 | 2019-11-22 19:58:19 | 0 days 0 hr 0 min |
| INC0046680 | 4 - Low | 2 - High | Brief Outage Resolved - AMPATH Provider LANautilus FIU034WFORSP4NN | Undetermined | Vendor | Resolved | 2019-11-22 22:39:07 | 2019-11-22 22:39:08 | 0 days 0 hr 0 min |
| INC0046684 | 2 - High | 2 - High | Outage Resolved - AMPATH Provider LANautilus FIU036WPANSA1NN | Circuit - Cut Fiber | Vendor | Resolved | 2019-11-22 23:42:12 | 2019-11-23 01:11:48 | 0 days 1 hr 29 min |
| INC0046739 | 2 - High | 2 - High | Outage Resolved - AMPATH Provider LANautilus (FIU035WMI2CRPNN) | Circuit - Cut Fiber | Vendor | Resolved | 2019-11-24 05:12:19 | 2019-11-24 09:16:05 | 0 days 4 hr 3 min |
| Ticket No.: | INC0046443 |
| Subject: | Brief Outage - AMPATH Provider LANautilus FIU034WFORSP4NN |
| Source Of Impact: | Vendor |
| Affected: | FIU034WFORSP4NN |
| Current State: | Resolved |
| Start Time: | 2019-11-19 17:28:00 |
| End Time: | 2019-11-19 17:29:00 |
| Description | The listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted. Updates will be provided when they are available. |
| Ticket No.: | INC0046506 |
| Subject: | Brief Outage - AMPATH Provider LANautilus FIU020UMI2SP3NN |
| Source Of Impact: | Vendor |
| Affected: | FIU020UMI2SP3NN |
| Current State: | Resolved |
| Start Time: | 2019-11-20 16:15:00 |
| End Time: | 2019-11-20 16:16:00 |
| Description | The listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted. Updates will be provided when they are available. |
| Ticket No.: | INC0046585 |
| Subject: | Outage Update - AMPATH Provider LANautilus FIU026UMI2SA1NN |
| Source Of Impact: | Vendor |
| Affected: | FIU026UMI2SA1NN |
| Current State: | In Progress |
| Start Time: | 2019-11-21 16:28:05 |
| End Time: | 2019-11-21 16:28:06 |
| Description | The listed asset is currently unavailable. Provider LANautilus has been contacted and is investigating a possible issue in Panama. Vendor has determined that a subsea fiber is the issue. There is a current eETAof Dec. 13. to begin work on the fiber. Updates will be issued when received. |
| Ticket No.: | INC0046655 |
| Subject: | Brief Outage Resolved - AMPATH Provider LANautilus FIU031WCRPPANNN |
| Source Of Impact: | Vendor |
| Affected: | FIU031WCRPPANNN |
| Current State: | Resolved |
| Start Time: | 2019-11-22 14:54:55 |
| End Time: | 2019-11-22 14:54:56 |
| Description | The listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted. The reason for the outage is undetermined. |
| Ticket No.: | INC0046664 |
| Subject: | Brief Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN |
| Source Of Impact: | Vendor |
| Affected: | FIU033WSA1SP4NN |
| Current State: | Resolved |
| Start Time: | 2019-11-22 17:02:26 |
| End Time: | 2019-11-22 17:02:27 |
| Description | The listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted. The reason for the outage is undetermined. |
| Ticket No.: | INC0046667 |
| Subject: | Brief Outage - AMPATH Provider LANautilus FIU034WFORSP4NN |
| Source Of Impact: | Vendor |
| Affected: | FIU034WFORSP4NN |
| Current State: | Resolved |
| Start Time: | 2019-11-22 17:40:46 |
| End Time: | 2019-11-22 17:40:47 |
| Description | The listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted. Updates will be provided when they are available. |
| Ticket No.: | INC0046672 |
| Subject: | Brief Outage Resolved - AMPATH Provider LANautilus FIU036WPANSA1NN |
| Source Of Impact: | Vendor |
| Affected: | FIU036WPANSA1NN |
| Current State: | Resolved |
| Start Time: | 2019-11-22 19:58:18 |
| End Time: | 2019-11-22 19:58:19 |
| Description | The listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted, however, the reason for the outage was unable to be determined. |
| Ticket No.: | INC0046680 |
| Subject: | Brief Outage Resolved - AMPATH Provider LANautilus FIU034WFORSP4NN |
| Source Of Impact: | Vendor |
| Affected: | FIU034WFORSP4NN |
| Current State: | Resolved |
| Start Time: | 2019-11-22 22:39:07 |
| End Time: | 2019-11-22 22:39:08 |
| Description | The listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted, however, the reason for the outage was unable to be determined. |
| Ticket No.: | INC0046684 |
| Subject: | Outage Resolved - AMPATH Provider LANautilus FIU036WPANSA1NN |
| Source Of Impact: | Vendor |
| Affected: | FIU036WPANSA1NN |
| Current State: | Resolved |
| Start Time: | 2019-11-22 23:42:12 |
| End Time: | 2019-11-23 01:11:48 |
| Description | The listed asset is now available. AMPATH and LANautilus Engineers have determined the reason for the outage is a fiber cut in Santiago, Chile. The fiber has been repaired and all services are up. No further outages are expected |
| Ticket No.: | INC0046739 |
| Subject: | Outage Resolved - AMPATH Provider LANautilus (FIU035WMI2CRPNN) |
| Source Of Impact: | Vendor |
| Affected: | FIU035WMI2CRPNN |
| Current State: | Resolved |
| Start Time: | 2019-11-24 05:12:19 |
| End Time: | 2019-11-24 09:16:05 |
| Description | The following assets are now available. LANautilus engineers have been notified. The reason for the outage is due to a fiber cut in Jacksonville FL. Repairs have been completed. No further outages are expected. |
| Ticket Number | Customer Impact | Network Impact | Title | Maintenance Type | Source Of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| AMPATH Nodes | Down Time | Reporting Period Availability | 52 Week Availability |
| j480.ampath.net | 00 hr 00 min | 100.00000% | 99.98232% |
| j480-2.ampath.net | 00 hr 00 min | 100.00000% | 100.00000% |
| Aggregate AMPATH Core Nodes | 0 days 0 hr 0 min | 100.00000% | 99.99116% |
| AMPATH Backbone Circuits | Down Time | Reporting Period Availability | 52 Week Availability |
| FIU033WSA1SP4NN | 0 hr 0 min | 99.99983% | 100.00000% |
| FIU030WMI2FORNN | 00 hr 00 min | 100.00000% | 99.98707% |
| AMP-JACK-JACK-100GE-52411 | 00 hr 00 min | 100.00000% | 99.83705% |
| FIU034WFORSP4NN | 0 hr 1 min | 99.98975% | 100.00000% |
| FIU015TCARMI2NN | 00 hr 00 min | 100.00000% | 100.00000% |
| FIU026UMI2SA1NN | 3 days 7 hr 31 min | 52.66857% | 99.96246% |
| FIU031WCRPPANNN | 0 hr 0 min | 99.99983% | 100.00000% |
| FIU035WMI2CRPNN | 4 hr 3 min | 97.58168% | 100.00000% |
| FIU036WPANSA1NN | 1 hr 29 min | 99.11094% | 99.96246% |
| FIU020UMI2SP3NN | 0 hr 1 min | 99.99008% | 99.99929% |
| Aggregate All AMPATH Backbone Circuits | 3 days 13 hr 6 min | 94.93407% | 99.97483% |
| AMPATH Backbone Circuits | Down Time | Reporting Period Availability | 52 Week Availability |