AMPATH Network Operations Report
2019-09-09 - 2019-09-15

AMPATH Network Operations Center

New Connections

ConnectorTypeDateSponsor


Upgrades

None


New Services


None


Other


None


Unscheduled Outages Summary

Incident Number Customer Impact Network Impact Title Outage Type Source of Impact Current State Start Time (UTC) End Time (UTC) Duration
INC0041521 2 - High2 - High Outage Resolved - AMPATH Provider LANautilus FIU020UMI2SP3NNCircuit - Damaged Fiber Vendor Resolved 2019-09-10 00:24:44 2019-09-10 04:54:48 0 days 4 hr 30 min
INC0041539 4 - Low2 - High Brief Outage - AMPATH Provider LANautilus (FIU034WFORSP4NN & FIU020UMI2SP3NN)Undetermined Vendor Resolved 2019-09-10 12:12:00 2019-09-10 12:14:00 0 days 0 hr 2 min
INC0041576 4 - Low2 - High Brief Outage - AMPATH Provider LANautilus FIU026UMI2SA1NNUndetermined Vendor Resolved 2019-09-10 19:56:00 2019-09-10 19:57:00 0 days 0 hr 1 min
INC0041584 2 - High2 - High Outage Resolved - AMPATH Provider LANautilus FIU020UMI2SP3NNCircuit - Cut Fiber Vendor Closed 2019-09-10 21:36:50 2019-09-11 03:34:54 0 days 5 hr 58 min
INC0041620 4 - Low2 - High Brief Outage - AMPATH LANautilus circuit FIU033WSA1SP4NNUndetermined Vendor Closed 2019-09-11 13:21:15 2019-09-11 13:21:16 0 days 0 hr 0 min
INC0041635 4 - Low2 - High Stability Resolved- AMPATH Provider LANautilus FIU036WPANSA1NNCircuit - Cut Fiber Vendor Closed 2019-09-11 15:49:26
2019-09-11 16:00:00 		2019-09-11 15:59:28
2019-09-11 21:09:52 		0 days 0 hr 10 min
0 days 5 hr 9 min
INC0041650 4 - Low2 - High Brief Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NNOther Vendor Resolved 2019-09-11 17:25:21 2019-09-11 17:25:22 0 days 0 hr 0 min
INC0041656 2 - High2 - High Outage Resolved - AMPATH Provider LAnautilus FIU033WSA1SP4NNCircuit - Cut Fiber Vendor Closed 2019-09-11 18:33:39 2019-09-11 21:00:02 0 days 2 hr 26 min
INC0041672 4 - Low4 - Low Brief Outage - AMPATH Provider LANautilus (FIU034WFORSP4NN)Undetermined Vendor Closed 2019-09-11 23:05:04 2019-09-11 23:05:06 0 days 0 hr 0 min
INC0041700 2 - High2 - High Outage Resolved - AMPATH Participant FIU (JACK)Circuit - Other Vendor Closed 2019-09-12 08:27:06 2019-09-12 11:01:17 0 days 2 hr 34 min
INC0041723 4 - Low2 - High Brief Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NNUndetermined Vendor Resolved 2019-09-12 15:47:11 2019-09-12 15:48:21 0 days 0 hr 1 min
INC0041734 4 - Low2 - High Brief Outage - AMPATH Provider LANautilus FIU031WCRPPANNNUndetermined Vendor Resolved 2019-09-12 18:55:34 2019-09-12 18:55:35 0 days 0 hr 0 min
INC0041730 2 - High2 - High Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NNCircuit - Cut Fiber Vendor Closed 2019-09-12 17:52:51 2019-09-13 01:40:29 0 days 7 hr 47 min
INC0041781 4 - Low2 - High Brief Outage Resolved - AMPATH Provider LANautilus FIU036WPANSA1NNUndetermined Vendor Resolved 2019-09-13 14:33:07 2019-09-13 14:33:33 0 days 0 hr 0 min

Unscheduled Outages Detail


Ticket No.:INC0041521
Subject:Outage Resolved - AMPATH Provider LANautilus FIU020UMI2SP3NN
Source Of Impact: Vendor
Affected:FIU020UMI2SP3NN
Current State:Resolved
Start Time:2019-09-10 00:24:44
End Time:2019-09-10 04:54:48
DescriptionThe listed asset is unavailable. Vendor engineers have indicated that the reason for the outage was a damaged fiber that has been repaired. No further outages are expected.


Ticket No.:INC0041539
Subject:Brief Outage - AMPATH Provider LANautilus (FIU034WFORSP4NN & FIU020UMI2SP3NN)
Source Of Impact: Vendor
Affected:FIU034WFORSP4NN
FIU020UMI2SP3NN)
FIU034WFORSP4NN & FIU020UMI2SP3NN
Current State:Resolved
Start Time:2019-09-10 12:12:00
End Time:2019-09-10 12:14:00
DescriptionThe listed assets are now available following a brief outage. LANautilus Engineers have been contacted. The reason for the outage could not be determined.


Ticket No.:INC0041576
Subject:Brief Outage - AMPATH Provider LANautilus FIU026UMI2SA1NN
Source Of Impact: Vendor
Affected:FIU026UMI2SA1NN
Provider LANautilus (FIU026UMI2SA1NN)
Current State:Resolved
Start Time:2019-09-10 19:56:00
End Time:2019-09-10 19:57:00
DescriptionThe listed asset is now available following a brief outage. LANautilus Engineers have been contacted. The reason for the outage is pending. Updates will be provided when they are received.


Ticket No.:INC0041584
Subject:Outage Resolved - AMPATH Provider LANautilus FIU020UMI2SP3NN
Source Of Impact: Vendor
Affected:FIU020UMI2SP3NN
Current State:Closed
Start Time:2019-09-10 21:36:50
End Time:2019-09-11 03:34:54
DescriptionThe listed asset is available. Vendor engineers have been contacted and they have stated the outage is due to a fiber cut. Fiber repairs have been completed. No further outages are expected.


Ticket No.:INC0041620
Subject:Brief Outage - AMPATH LANautilus circuit FIU033WSA1SP4NN
Source Of Impact: Vendor
Affected:FIU033WSA1SP4NN
Current State:Closed
Start Time:2019-09-11 13:21:15
End Time:2019-09-11 13:21:16
DescriptionThe above listed asset is available. LANautilus engineers have been contacted; however, the reason for the brief outage is undetermined.


Ticket No.:INC0041635
Subject:Stability Resolved- AMPATH Provider LANautilus FIU036WPANSA1NN
Source Of Impact: Vendor
Affected:FIU036WPANSA1NN
Current State:Closed
Start Time:2019-09-11 15:49:26
End Time:2019-09-11 15:59:28
DescriptionThe listed asset is currently unstable. Vendor engineers are being contacted. The cause of the instability to a fiber being moved during construction. No further outages are expected


Ticket No.:INC0041650
Subject:Brief Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN
Source Of Impact: Vendor
Affected:FIU026UMI2SA1NN
Current State:Resolved
Start Time:2019-09-11 17:25:21
End Time:2019-09-11 17:25:22
DescriptionThe listed assets were briefly unavailable. Provider LANautilus have been contacted. The reason for the outage was a brief oscillation between Miami - Panama. No further outages are expected


Ticket No.:INC0041656
Subject:Outage Resolved - AMPATH Provider LAnautilus FIU033WSA1SP4NN
Source Of Impact: Vendor
Affected:FIU033WSA1SP4NN
Current State:Closed
Start Time:2019-09-11 18:33:39
End Time:2019-09-11 21:00:02
DescriptionThe listed assets are now available. Provider LANautilus has been contacted and confirmed the outage was due to a fiber cut in La Plata, Argentina. This damage has been restored. No further outages are expected.


Ticket No.:INC0041672
Subject:Brief Outage - AMPATH Provider LANautilus (FIU034WFORSP4NN)
Source Of Impact: Vendor
Affected:FIU034WFORSP4NN
Current State:Closed
Start Time:2019-09-11 23:05:04
End Time:2019-09-11 23:05:06
DescriptionThe listed assets are available following a brief outage. LANautilus Engineers have been contacted but the reason for outage is pending.


Ticket No.:INC0041700
Subject:Outage Resolved - AMPATH Participant FIU (JACK)
Source Of Impact: Vendor
Affected:AMP-JACK-JACK-100GE-52411
AMPATH Particpant FIU
Current State:Closed
Start Time:2019-09-12 08:27:06
End Time:2019-09-12 11:01:17
DescriptionThe following asset is unavailable. Engineers have been notified. The reason for the outage due to an issue with cross connect due to maintenance nearby


Ticket No.:INC0041723
Subject:Brief Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN
Source Of Impact: Vendor
Affected:FIU026UMI2SA1NN
Current State:Resolved
Start Time:2019-09-12 15:47:11
End Time:2019-09-12 15:48:21
DescriptionThe listed asset is available following a brief outage. Provider LANautilus has been contacted, however, the reason for the outage was unable to be determined.


Ticket No.:INC0041734
Subject:Brief Outage - AMPATH Provider LANautilus FIU031WCRPPANNN
Source Of Impact: Vendor
Affected:FIU031WCRPPANNN
Current State:Resolved
Start Time:2019-09-12 18:55:34
End Time:2019-09-12 18:55:35
DescriptionThe listed assets were briefly unavailable. Provider LANautilus has been contacted. The reason for the outage is pending.


Ticket No.:INC0041730
Subject:Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN
Source Of Impact: Vendor
Affected:FIU033WSA1SP4NN
Current State:Closed
Start Time:2019-09-12 17:52:51
End Time:2019-09-13 01:40:29
DescriptionThe listed assets are now available. Provider LANautilus reported the outage was due to a fiber event between Villa Mercedes and San Luis, Argentina caused by heavy machine work. Services have restored and no further impact is expected.


Ticket No.:INC0041781
Subject:Brief Outage Resolved - AMPATH Provider LANautilus FIU036WPANSA1NN
Source Of Impact: Vendor
Affected:FIU036WPANSA1NN
Current State:Resolved
Start Time:2019-09-13 14:33:07
End Time:2019-09-13 14:33:33
DescriptionThe listed asset is available following a brief outage. LANautilus Engineers have been contacted and confirmed the reason for the outage was unable to be determined.


Scheduled Maintenances Summary

Ticket Number Customer Impact Network Impact Title Maintenance Type Source Of Impact Current State Start Time (UTC) End Time (UTC) Duration

Scheduled Maintenances Detail


None during this report period

Downtime and Availability


AMPATH NodesDown TimeReporting Period Availability52 Week Availability
j480.ampath.net00 hr 00 min100.00000% 99.98232%
j480-2.ampath.net00 hr 00 min100.00000% 100.00000%
Aggregate AMPATH Core Nodes0 days 0 hr 0 min 100.00000% 99.99116%

AMPATH Backbone CircuitsDown TimeReporting Period Availability52 Week Availability
FIU033WSA1SP4NN10 hr 14 min 93.90839% 95.86767%
FIU030WMI2FORNN00 hr 00 min 100.00000% 99.85962%
AMP-JACK-JACK-100GE-524112 hr 34 min 98.47040% 99.58280%
FIU034WFORSP4NN0 hr 2 min 99.97983% 98.02803%
FIU015TCARMI2NN00 hr 00 min 100.00000% 100.00000%
FIU026UMI2SA1NN0 hr 2 min 99.97834% 98.95153%
FIU031WCRPPANNN0 hr 0 min 99.99983% 100.00000%
FIU035WMI2CRPNN00 hr 00 min 100.00000% 99.41971%
FIU036WPANSA1NN5 hr 20 min 96.82208% 99.14503%
FIU020UMI2SP3NN10 hr 28 min 93.76851% 99.15029%
Aggregate All AMPATH Backbone Circuits1 days 4 hr 40 min 98.29274% 99.00047%

Availablity by Service

AMPATH Backbone CircuitsDown TimeReporting Period Availability52 Week Availability

Upcoming Scheduled Maintenances

None Currently Planned