AMPATH Network Operations Report
2019-08-19 - 2019-08-25
AMPATH Network Operations Center
| Connector | Type | Date | Sponsor |
|---|
None
None
None
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0040247 | 2 - High | 2 - High | Outage Resolved - AMPATH Provider LANautilus FIU020UMI2SP3NN | Hardware | Vendor | Closed | 2019-08-21 08:27:09 | 2019-08-21 13:53:33 | 0 days 5 hr 26 min |
| INC0040409 | 4 - Low | 2 - High | Brief Outage Resolved - AMPATH LANautilus Circuit FIU026UMI2SA1NN | Undetermined | Vendor | Resolved | 2019-08-22 19:58:57 | 2019-08-22 19:59:57 | 0 days 0 hr 1 min |
| INC0040497 | 2 - High | 2 - High | Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN | Circuit - Cut Fiber | Vendor | Resolved | 2019-08-23 22:04:40 | 2019-08-24 05:47:24 | 0 days 7 hr 42 min |
| Ticket No.: | INC0040247 |
| Subject: | Outage Resolved - AMPATH Provider LANautilus FIU020UMI2SP3NN |
| Source Of Impact: | Vendor |
| Affected: | FIU020UMI2SP3NN |
| Current State: | Closed |
| Start Time: | 2019-08-21 08:27:09 |
| End Time: | 2019-08-21 13:53:33 |
| Description | The following assets are available. LANautilus engineers identified The reason outage is vandalism to a splice Box in Sao Paulo - Brazil. Vendor engineers have restored service. |
| Ticket No.: | INC0040409 |
| Subject: | Brief Outage Resolved - AMPATH LANautilus Circuit FIU026UMI2SA1NN |
| Source Of Impact: | Vendor |
| Affected: | FIU026UMI2SA1NN |
| Current State: | Resolved |
| Start Time: | 2019-08-22 19:58:57 |
| End Time: | 2019-08-22 19:59:57 |
| Description | The listed assets are available following a brief outage. Vendor Engineers have been contacted, however, the reason for the outage was unable to be determined. |
| Ticket No.: | INC0040497 |
| Subject: | Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN |
| Source Of Impact: | Vendor |
| Affected: | FIU026UMI2SA1NN
AMPATH Provider LANautilus |
| Current State: | Resolved |
| Start Time: | 2019-08-23 22:04:40 |
| End Time: | 2019-08-24 05:47:24 |
| Description | The following asset is now available. LANautilus engineers have been notified and confirmed there was due to a fiber event in Valparaiso, Chile. The damage has been restored. No further outages are expected. |
| Ticket Number | Customer Impact | Network Impact | Title | Maintenance Type | Source Of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| CHG0038305 | Maintenance Complete - AMPATH Backbone Circuit JACK-JACK | Circuit | Vendor | Closed | 2019-08-21 04:00:00 | 2019-08-21 10:00:00 | 0 days 6 hr 0 min | ||
| Ticket No.: | CHG0038305 |
| Subject: | Maintenance Complete - AMPATH Backbone Circuit JACK-JACK |
| Source Of Impact: | Vendor |
| Affected: | AMP-JACK-JACK-100GE-52411 |
| Current State: | Closed |
| Start Time: | 2019-08-21 04:00:00 |
| End Time: | 2019-08-21 10:00:00 |
| Description | The listed asset is now available after Century Link Engineers performed maintenance. The maintenance is complete. |
| AMPATH Nodes | Down Time | Reporting Period Availability | 52 Week Availability |
| j480.ampath.net | 00 hr 00 min | 100.00000% | 99.98232% |
| j480-2.ampath.net | 00 hr 00 min | 100.00000% | 100.00000% |
| Aggregate AMPATH Core Nodes | 0 days 0 hr 0 min | 100.00000% | 99.99116% |
| AMPATH Backbone Circuits | Down Time | Reporting Period Availability | 52 Week Availability |
| FIU033WSA1SP4NN | 00 hr 00 min | 100.00000% | 96.00805% |
| FIU030WMI2FORNN | 00 hr 00 min | 100.00000% | 97.39785% |
| AMP-JACK-JACK-100GE-52411 | 6 hr 0 min | 96.42857% | 3.08460% |
| FIU034WFORSP4NN | 00 hr 00 min | 100.00000% | 95.52975% |
| FIU015TCARMI2NN | 00 hr 00 min | 100.00000% | 100.00000% |
| FIU026UMI2SA1NN | 7 hr 43 min | 95.39946% | 98.58615% |
| FIU031WCRPPANNN | 00 hr 00 min | 100.00000% | 100.00000% |
| FIU035WMI2CRPNN | 00 hr 00 min | 100.00000% | 99.41971% |
| FIU036WPANSA1NN | 00 hr 00 min | 100.00000% | 99.20581% |
| FIU020UMI2SP3NN | 5 hr 26 min | 96.76190% | 99.26947% |
| Aggregate All AMPATH Backbone Circuits | 0 days 19 hr 10 min | 98.85899% | 88.85014% |
| AMPATH Backbone Circuits | Down Time | Reporting Period Availability | 52 Week Availability |