AMPATH Network Operations Report
2019-08-12 - 2019-08-18

AMPATH Network Operations Center

New Connections

ConnectorTypeDateSponsor


Upgrades

None


New Services


None


Other


None


Unscheduled Outages Summary

Incident Number Customer Impact Network Impact Title Outage Type Source of Impact Current State Start Time (UTC) End Time (UTC) Duration

INC0039669 4 - Low2 - High Brief Outage - AMPATH LANautilus Circuit FIU026UMI2SA1NNUndetermined Vendor Resolved 2019-08-12 18:45:43 2019-08-12 18:45:45 0 days 0 hr 0 min
INC0039677 4 - Low2 - High Brief Outage - AMPATH Provider LANautilus FIU035WMI2CRPNNUndetermined Vendor Resolved 2019-08-12 21:15:00 2019-08-12 21:16:00 0 days 0 hr 1 min
INC0039703 4 - Low2 - High Brief Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN and FIU034WFORSP4NNCircuit - Cut Fiber Vendor Resolved 2019-08-13 03:50:26 2019-08-13 03:57:09 0 days 0 hr 6 min
INC0039732 4 - Low2 - High Brief Outage - AMPATH Provider LANautilus FIU026UMI2SA1NNUndetermined Vendor Resolved 2019-08-13 16:36:12 2019-08-13 16:37:00 0 days 0 hr 0 min
INC0039754 2 - High2 - High Outage Resolved - AMPATH Provider LANautilus (FIU033WSA1SP4NN)Circuit - Vandalism Vendor Resolved 2019-08-13 21:00:00 2019-08-14 02:05:28 0 days 5 hr 5 min
INC0039806 4 - Low2 - High Brief Outage - AMPATH LANautilus Circuit FIU026UMI2SA1NNCircuit - Other Vendor Closed 2019-08-14 15:29:05 2019-08-14 15:30:51 0 days 0 hr 1 min
INC0039821 4 - Low2 - High Brief Outage - AMPATH Provider LANautilus FIU033WSA1SP4NNUndetermined Vendor Closed 2019-08-14 19:00:01 2019-08-14 19:00:57 0 days 0 hr 0 min
INC0039835 4 - Low2 - High Brief Outage - AMPATH Provider LANautilus FIU034WFORSP4NNCircuit - Cut Fiber Vendor Closed 2019-08-14 20:56:41 2019-08-14 20:56:57 0 days 0 hr 0 min
INC0039854 4 - Low2 - High Brief Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NNCircuit - Cut Fiber Vendor Resolved 2019-08-15 02:14:21 2019-08-15 02:20:29 0 days 0 hr 6 min
INC0039887 4 - Low2 - High Brief Outage - AMPATH Provider LANautilus FIU036WPANSA1NNUndetermined Vendor Closed 2019-08-15 14:56:56 2019-08-15 14:58:40 0 days 0 hr 1 min
INC0039862 2 - High2 - High Availability - AMPATH Provider LANautilus FIU020UMI2SP3NN Circuit - Cut Fiber Vendor Closed 2019-08-15 06:20:05 2019-08-15 15:45:18 0 days 9 hr 25 min
INC0039922 2 - High2 - High Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NNUnannounced Maintenance Vendor Resolved 2019-08-16 03:07:22 2019-08-16 05:10:10 0 days 2 hr 2 min
INC0039921 2 - High2 - High Outage Resolved - AMPATH Provider LANautilus FIU020UMI2SP3NNCircuit - Cut Fiber Vendor Resolved 2019-08-16 00:56:38 2019-08-16 13:56:03 0 days 12 hr 59 min
INC0039953 2 - High2 - High Availability - AMPATH Provider LANautilus FIU034WFORSP4NNCircuit - Other Vendor Resolved 2019-08-16 16:25:09 2019-08-16 22:00:40 0 days 5 hr 35 min
INC0039979 2 - High2 - High Outage Resolved - AMPATH Provider LANautilus FIU020UMI2SP3NNCircuit - Damaged Fiber Vendor Resolved 2019-08-17 01:48:32 2019-08-17 15:38:23 0 days 13 hr 49 min

Unscheduled Outages Detail


Ticket No.:INC0039669
Subject:Brief Outage - AMPATH LANautilus Circuit FIU026UMI2SA1NN
Source Of Impact: Vendor
Affected:FIU026UMI2SA1NN
Current State:Resolved
Start Time:2019-08-12 18:45:43
End Time:2019-08-12 18:45:45
DescriptionThe listed asset is available after a brief outage. LANautilus Engineers have been contacted to investigate. The cause of the outage is currently undetermined.


Ticket No.:INC0039677
Subject:Brief Outage - AMPATH Provider LANautilus FIU035WMI2CRPNN
Source Of Impact: Vendor
Affected:FIU035WMI2CRPNN
Current State:Resolved
Start Time:2019-08-12 21:15:00
End Time:2019-08-12 21:16:00
DescriptionThe listed asset is now available following a brief outage. LANautilus Engineers have been contacted. The reason for the outage is undetermined.


Ticket No.:INC0039703
Subject:Brief Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN and FIU034WFORSP4NN
Source Of Impact: Vendor
Affected:FIU033WSA1SP4NN
FIU034WFORSP4NN
Current State:Resolved
Start Time:2019-08-13 03:50:26
End Time:2019-08-13 03:57:09
DescriptionThe following assets are available following a brief outage. LANautilis engineers have been notified, and the reason for the outage was a fiber cut in Sao Paulo, Brazil. The fiber cut has been repaired, and all services have restored. No further outages are expected.


Ticket No.:INC0039732
Subject:Brief Outage - AMPATH Provider LANautilus FIU026UMI2SA1NN
Source Of Impact: Vendor
Affected:FIU026UMI2SA1NN
Current State:Resolved
Start Time:2019-08-13 16:36:12
End Time:2019-08-13 16:37:00
DescriptionThe listed asset is available. LANautilus Engineers have been contacted. The reason for the outage is pending.


Ticket No.:INC0039754
Subject:Outage Resolved - AMPATH Provider LANautilus (FIU033WSA1SP4NN)
Source Of Impact: Vendor
Affected:FIU033WSA1SP4NN
Current State:Resolved
Start Time:2019-08-13 21:00:00
End Time:2019-08-14 02:05:28
DescriptionThe listed asset is currently unavailable. LANautilus Engineers have been contacted. The reason for the outages due to a fiber cut in Cordoba, Argentina caused by vandalism. Repairs are complete and no further outages are expected.


Ticket No.:INC0039806
Subject:Brief Outage - AMPATH LANautilus Circuit FIU026UMI2SA1NN
Source Of Impact: Vendor
Affected:FIU026UMI2SA1NN
Current State:Closed
Start Time:2019-08-14 15:29:05
End Time:2019-08-14 15:30:51
DescriptionThe listed assets are available after a brief outage. Vendor Engineers have been contacted. The reason for the outage is undetermined.


Ticket No.:INC0039821
Subject:Brief Outage - AMPATH Provider LANautilus FIU033WSA1SP4NN
Source Of Impact: Vendor
Affected:FIU033WSA1SP4NN
Current State:Closed
Start Time:2019-08-14 19:00:01
End Time:2019-08-14 19:00:57
DescriptionThe listed asset was briefly unavailable. LANautilus Engineers have been contacted to investigate.


Ticket No.:INC0039835
Subject:Brief Outage - AMPATH Provider LANautilus FIU034WFORSP4NN
Source Of Impact: Vendor
Affected:FIU034WFORSP4NN
Current State:Closed
Start Time:2019-08-14 20:56:41
End Time:2019-08-14 20:56:57
DescriptionThe following assets are available following a brief outage. LANautilis engineers have been notified and investigating. The reason for the outage is currently undetermined.


Ticket No.:INC0039854
Subject:Brief Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN
Source Of Impact: Vendor
Affected:FIU033WSA1SP4NN
Current State:Resolved
Start Time:2019-08-15 02:14:21
End Time:2019-08-15 02:20:29
DescriptionThe listed asset is available following a brief outage. LANautilus Engineers reported the outage was due to a fiber cut at Av Piracema, Barueri - SP. Updates will be provided when it is received.


Ticket No.:INC0039887
Subject:Brief Outage - AMPATH Provider LANautilus FIU036WPANSA1NN
Source Of Impact: Vendor
Affected:FIU036WPANSA1NN
FIU036WPANSA1NN
Current State:Closed
Start Time:2019-08-15 14:56:56
End Time:2019-08-15 14:58:40
DescriptionThe listed asset is available following a brief outage. Provider LANautilus has been contacted. The reason for the outage is pending.


Ticket No.:INC0039862
Subject:Availability - AMPATH Provider LANautilus FIU020UMI2SP3NN
Source Of Impact: Vendor
Affected:FIU020UMI2SP3NN
Current State:Closed
Start Time:2019-08-15 06:20:05
End Time:2019-08-15 15:45:18
DescriptionThe listed assets are currently available. LANautilus Engineers have been contacted and confirmed the outage was due to a fiber cut caused by electrical work on site in Sau Paulo, Brazil.


Ticket No.:INC0039922
Subject:Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN
Source Of Impact: Vendor
Affected:FIU033WSA1SP4NN
Participant AURA
Current State:Resolved
Start Time:2019-08-16 03:07:22
End Time:2019-08-16 05:10:10
DescriptionThe listed assets are now available. Provider LANautilus has been contacted and confirmed the outage was due to a planned maintenance. This maintenance has been completed. No further outages are expected.


Ticket No.:INC0039921
Subject:Outage Resolved - AMPATH Provider LANautilus FIU020UMI2SP3NN
Source Of Impact: Vendor
Affected:FIU020UMI2SP3NN
Current State:Resolved
Start Time:2019-08-16 00:56:38
End Time:2019-08-16 13:56:03
DescriptionThe listed asset is available. LANautilus Engineers were contacted and identified the reason for the outage to a fiber-cut in Sao Paulo, Brazil. Restoration work has been completed and no further outages expected.


Ticket No.:INC0039953
Subject:Availability - AMPATH Provider LANautilus FIU034WFORSP4NN
Source Of Impact: Vendor
Affected:FIU034WFORSP4NN
Current State:Resolved
Start Time:2019-08-16 16:25:09
End Time:2019-08-16 22:00:40
DescriptionThe listed asset is available. Provider LANautilus has reported the outage was due to a degradation along the fiber in Fortaleza - Santos, Brazil. The reason for this event is undetermined.


Ticket No.:INC0039979
Subject:Outage Resolved - AMPATH Provider LANautilus FIU020UMI2SP3NN
Source Of Impact: Vendor
Affected:FIU020UMI2SP3NN
Current State:Resolved
Start Time:2019-08-17 01:48:32
End Time:2019-08-17 15:38:23
DescriptionThe listed asset is now available. Provider LANautilus reported the outage was caused by a fiber cut. Fiber splicing was performed to resolve the issue.


Scheduled Maintenances Summary

Ticket Number Customer Impact Network Impact Title Maintenance Type Source Of Impact Current State Start Time (UTC) End Time (UTC) Duration


Scheduled Maintenances Detail


None during this report period

Downtime and Availability



AMPATH NodesDown TimeReporting Period Availability52 Week Availability
j480.ampath.net00 hr 00 min100.00000% 99.98232%
j480-2.ampath.net00 hr 00 min100.00000% 100.00000%

Aggregate AMPATH Core Nodes0 days 0 hr 0 min 100.00000% 99.99116%

AMPATH Backbone CircuitsDown TimeReporting Period Availability52 Week Availability
FIU033WSA1SP4NN7 hr 22 min 95.61458% 96.00805%
FIU030WMI2FORNN00 hr 00 min 100.00000% 97.39785%
AMP-JACK-JACK-100GE-5241100 hr 00 min 100.00000% 5.06548%
FIU034WFORSP4NN5 hr 42 min 96.60218% 95.52975%
FIU015TCARMI2NN00 hr 00 min 100.00000% 100.00000%
FIU026UMI2SA1NN0 hr 2 min 99.97421% 98.67414%
FIU031WCRPPANNN00 hr 00 min 100.00000% 100.00000%
FIU035WMI2CRPNN0 hr 1 min 99.99008% 99.41971%
FIU036WPANSA1NN0 hr 1 min 99.98280% 99.20581%
FIU020UMI2SP3NN1 days 12 hr 14 min 78.42771% 99.33140%

Aggregate All AMPATH Backbone Circuits2 days 1 hr 24 min 97.05916% 89.06322%

Availablity by Service

AMPATH Backbone CircuitsDown TimeReporting Period Availability52 Week Availability


Upcoming Scheduled Maintenances

Ticket No.:CHG0038305
Subject:Maintenance - AMPATH Backbone Circuit JACK-JACK
Source Of Impact: Vendor
Affected:AMP-JACK-JACK-100GE-52411
Start Time:2019-08-21 04:01:00
End Time:2019-08-21 10:00:00
DescriptionThe listed asset will be unavailable while CenturyLink Engineers perform maintenance. Outages are anticipated and the entire window is reserved.