AMPATH Network Operations Report
2019-07-22 - 2019-07-28

AMPATH Network Operations Center

New Connections

ConnectorTypeDateSponsor


Upgrades

None


New Services


None


Other


None


Unscheduled Outages Summary

Incident Number Customer Impact Network Impact Title Outage Type Source of Impact Current State Start Time (UTC) End Time (UTC) Duration
INC0038505 2 - High2 - High Availability - AMPATH Provider LANautilus FIU036WPANSA1NNCircuit - Cut Fiber Vendor Closed 2019-07-22 20:24:49 2019-07-23 02:03:11 0 days 5 hr 38 min
INC0038513 4 - Low2 - High Brief Outage - AMPATH LANautilus Circuit FIU026UMI2SA1NNUndetermined Vendor Closed 2019-07-22 22:11:00 2019-07-22 22:12:00 0 days 0 hr 1 min
INC0038521 2 - High2 - High Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NNUnannounced Maintenance Vendor Resolved 2019-07-23 03:00:22 2019-07-23 05:50:21 0 days 2 hr 49 min
INC0038659 4 - Low2 - High Brief Outage - AMPATH Provider LANautilus FIU035WMI2CRPNNUndetermined Vendor Closed 2019-07-25 05:05:23 2019-07-25 05:06:23 0 days 0 hr 1 min
INC0038685 4 - Low2 - High Brief Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN & FIU034WFORSP4NNUndetermined Vendor Closed 2019-07-25 15:15:36 2019-07-25 15:16:36 0 days 0 hr 1 min
INC0038762 4 - Low2 - High Brief Outage - AMPATH Provider FLR ( AMP-JACK-JACK-100GE-52411)Undetermined Vendor Resolved 2019-07-26 21:00:11 2019-07-26 21:00:12 0 days 0 hr 0 min
INC0038777 2 - High2 - High Outage Resolved - AMPATH Provider LANautilus FIU035WMI2CRPNNCircuit - Damaged Fiber Vendor Resolved 2019-07-27 03:16:27 2019-07-27 07:56:19 0 days 4 hr 39 min

Unscheduled Outages Detail


Ticket No.:INC0038505
Subject:Availability - AMPATH Provider LANautilus FIU036WPANSA1NN
Source Of Impact: Vendor
Affected:FIU036WPANSA1NN
Provider LANautilus FIU036WPANSA1NN
Current State:Closed
Start Time:2019-07-22 20:24:49
End Time:2019-07-23 02:03:11
DescriptionThe listed asset is now available. Vendor Engineers have been contacted The outage is due to a fiber cut in Santiago, Chile. Fiber repairs have been finished. Services have been restored.


Ticket No.:INC0038513
Subject:Brief Outage - AMPATH LANautilus Circuit FIU026UMI2SA1NN
Source Of Impact: Vendor
Affected:FIU026UMI2SA1NN
Current State:Closed
Start Time:2019-07-22 22:11:00
End Time:2019-07-22 22:12:00
DescriptionThe listed assets are available following a brief outage. Vendor Engineers have been contacted but the reason for the outage is undetermined.


Ticket No.:INC0038521
Subject:Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN
Source Of Impact: Vendor
Affected: FIU033WSA1SP4NN
Current State:Resolved
Start Time:2019-07-23 03:00:22
End Time:2019-07-23 05:50:21
DescriptionThe following asset is unavailable. Vendor engineers have been notified. The reason for the outage is due to emergency maintenance. The maintenance has been completed.


Ticket No.:INC0038659
Subject:Brief Outage - AMPATH Provider LANautilus FIU035WMI2CRPNN
Source Of Impact: Vendor
Affected:FIU035WMI2CRPNN
Current State:Closed
Start Time:2019-07-25 05:05:23
End Time:2019-07-25 05:06:23
DescriptionThe listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted. Updates will be provided when it is received.


Ticket No.:INC0038685
Subject:Brief Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN & FIU034WFORSP4NN
Source Of Impact: Vendor
Affected:FIU033WSA1SP4NN
FIU034WFORSP4NN
Current State:Closed
Start Time:2019-07-25 15:15:36
End Time:2019-07-25 15:16:36
DescriptionThe following asset was briefly unavailable. Vendor engineers have been contacted, however, the reason for the outage was unable to be determined.


Ticket No.:INC0038762
Subject:Brief Outage - AMPATH Provider FLR ( AMP-JACK-JACK-100GE-52411)
Source Of Impact: Vendor
Affected:AMP-JACK-JACK-100GE-52411
Current State:Resolved
Start Time:2019-07-26 21:00:11
End Time:2019-07-26 21:00:12
DescriptionThe above listed asset is now available following a brief outage. FLR Engineer have been contacted. The reason for the outage is pending.


Ticket No.:INC0038777
Subject:Outage Resolved - AMPATH Provider LANautilus FIU035WMI2CRPNN
Source Of Impact: Vendor
Affected:FIU035WMI2CRPNN
Current State:Resolved
Start Time:2019-07-27 03:16:27
End Time:2019-07-27 07:56:19
DescriptionThe listed assets are now available. Provider LANautilus has been contacted. The reason for the outage was fiber disturbance in Jacksonbille, FL. Fiber crews have repaired the damaged fiber. No further outages are expected.


Scheduled Maintenances Summary

Ticket Number Customer Impact Network Impact Title Maintenance Type Source Of Impact Current State Start Time (UTC) End Time (UTC) Duration

Scheduled Maintenances Detail


None during this report period

Downtime and Availability


AMPATH NodesDown TimeReporting Period Availability52 Week Availability
j480.ampath.net00 hr 00 min100.00000% 99.98232%
j480-2.ampath.net00 hr 00 min100.00000% 100.00000%
Aggregate AMPATH Core Nodes0 days 0 hr 0 min 100.00000% 99.99116%

AMPATH Backbone CircuitsDown TimeReporting Period Availability52 Week Availability
FIU033WSA1SP4NN2 hr 50 min 98.30373% 96.26123%
FIU030WMI2FORNN00 hr 00 min 100.00000% 97.32869%
AMP-JACK-JACK-100GE-524110 hr 0 min 99.99983% 10.86918%
FIU034WFORSP4NN0 hr 1 min 99.99008% 95.51639%
FIU015TCARMI2NN00 hr 00 min 100.00000% 100.00000%
FIU026UMI2SA1NN0 hr 1 min 99.99008% 98.73055%
FIU031WCRPPANNN00 hr 00 min 100.00000% 100.00000%
FIU035WMI2CRPNN4 hr 40 min 97.21362% 99.50348%
FIU036WPANSA1NN5 hr 38 min 96.64318% 99.20757%
FIU020UMI2SP3NN00 hr 00 min 100.00000% 99.82712%
Aggregate All AMPATH Backbone Circuits0 days 13 hr 12 min 99.21405% 89.72442%

Availablity by Service

AMPATH Backbone CircuitsDown TimeReporting Period Availability52 Week Availability

Upcoming Scheduled Maintenances

Ticket No.:CHG0037782
Subject:Maintenance - AMPATH Backbone Circuit JACK-JACK
Source Of Impact: Vendor
Affected:AMP-JACK-JACK-100GE-52411
Start Time:2019-07-31 04:00:00
End Time:2019-07-31 10:00:00
DescriptionThe listed asset will be unavailable while Vendor Engineers perform fiber maintenance. Outages are expected. The entire window is reserved.


Ticket No.:CHG0037802
Subject:Emergency Maintenance - AMPATH Provider LANautilus (FIU026UMI2SA1NN & FIU031WCRPPANNN)
Source Of Impact: Vendor
Affected:FIU031WCRPPANNN
FIU026UMI2SA1NN
Start Time:2019-08-02 05:00:00
End Time:2019-08-02 08:00:00
DescriptionThe listed asset will be unavailable while vendor engineers perform maintenance. An outage is expected. The entire window is reserved.