AMPATH Network Operations Report
2019-06-17 - 2019-06-23
AMPATH Network Operations Center
Connector | Type | Date | Sponsor |
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Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
---|---|---|---|---|---|---|---|---|---|
INC0036525 | 4 - Low | 2 - High | Brief Outage - AMPATH Provider LANautilus FIU015TCARMI2NN | Investigating | Vendor | Resolved | 2019-06-19 02:02:06 | 2019-06-19 02:02:07 | 0 days 0 hr 0 min |
INC0036549 | 2 - High | 2 - High | Availability - AMPATH Provider LANautilus FIU020UMI2SP3NN | Circuit - Cut Fiber | Vendor | Resolved | 2019-06-19 08:21:19 | 2019-06-19 14:10:31 | 0 days 5 hr 49 min |
INC0036591 | 4 - Low | 2 - High | Brief Outage - AMPATH Provider LANautilus FIU033WSA1SP4NN | Undetermined | Vendor | Closed | 2019-06-19 19:47:00 | 2019-06-19 19:48:00 | 0 days 0 hr 1 min |
INC0036657 | 4 - Low | 2 - High | Brief Outage Resolved - AMPATH Provider LANautilus Various Circuits | Circuit - Cut Fiber | Vendor | Resolved | 2019-06-20 20:15:59 | 2019-06-20 20:20:51 | 0 days 0 hr 4 min |
INC0036748 | 4 - Low | 2 - High | Outage Resolved - AMPATH Provider LANautilus FIU035WMI2CRPNN | Circuit - Cut Fiber | Vendor | Resolved | 2019-06-21 19:46:11 | 2019-06-22 06:29:10 | 0 days 10 hr 42 min |
INC0036777 | 2 - High | 2 - High | Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN | Circuit - Cut Fiber | Vendor | Resolved | 2019-06-22 12:21:03 | 2019-06-22 16:36:47 | 0 days 4 hr 15 min |
INC0036788 | 4 - Low | 2 - High | Brief Outage - AMPATH LANautilus Circuit FIU026UMI2SA1NN | Undetermined | Vendor | Resolved | 2019-06-22 17:56:27 | 2019-06-22 17:57:27 | 0 days 0 hr 1 min |
Ticket No.: | INC0036525 |
Subject: | Brief Outage - AMPATH Provider LANautilus FIU015TCARMI2NN |
Source Of Impact: | Vendor |
Affected: | FIU015TCARMI2NN |
Current State: | Resolved |
Start Time: | 2019-06-19 02:02:06 |
End Time: | 2019-06-19 02:02:07 |
Description | The listed asset is available following a brief outage. Vendor engineers have been contacted. However, a reason for the outage is pending. |
Ticket No.: | INC0036549 |
Subject: | Availability - AMPATH Provider LANautilus FIU020UMI2SP3NN |
Source Of Impact: | Vendor |
Affected: | FIU020UMI2SP3NN |
Current State: | Resolved |
Start Time: | 2019-06-19 08:21:19 |
End Time: | 2019-06-19 14:10:31 |
Description | The listed asset is available. Vendor engineers identified the outage to a fiber cut in Sao Paulo, Brazil. |
Ticket No.: | INC0036591 |
Subject: | Brief Outage - AMPATH Provider LANautilus FIU033WSA1SP4NN |
Source Of Impact: | Vendor |
Affected: | FIU033WSA1SP4NN |
Current State: | Closed |
Start Time: | 2019-06-19 19:47:00 |
End Time: | 2019-06-19 19:48:00 |
Description | The above asset is unavailable. LANautilus Engineers have been contacted, the reason for the outage is undetermined. |
Ticket No.: | INC0036657 |
Subject: | Brief Outage Resolved - AMPATH Provider LANautilus Various Circuits |
Source Of Impact: | Vendor |
Affected: | FIU026UMI2SA1NN
FIU035WMI2CRPNN FIU033WSA1SP4NN |
Current State: | Resolved |
Start Time: | 2019-06-20 20:15:59 |
End Time: | 2019-06-20 20:20:51 |
Description | The listed assets are available following a brief outage. LANautilus Engineers have been contacted. The reason for the outage was a fiber cit in Sao Paulo, Brazil. This damage has been repaired. No further outages are expected. |
Ticket No.: | INC0036748 |
Subject: | Outage Resolved - AMPATH Provider LANautilus FIU035WMI2CRPNN |
Source Of Impact: | Vendor |
Affected: | FIU035WMI2CRPNN
Provider LANautilus FIU035WMI2CRPNN |
Current State: | Resolved |
Start Time: | 2019-06-21 19:46:11 |
End Time: | 2019-06-22 06:29:10 |
Description | The listed asset is unavailable. Vendor Engineers reported the outage was due to fiber cut in Jacksonville caused by construction machines. All services have been restored. No further outage is expected. |
Ticket No.: | INC0036777 |
Subject: | Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN |
Source Of Impact: | Vendor |
Affected: | FIU033WSA1SP4NN |
Current State: | Resolved |
Start Time: | 2019-06-22 12:21:03 |
End Time: | 2019-06-22 16:36:47 |
Description | The listed assets are currently available. LANautilus Engineers have stated the outage was due to a fiber cut in Brazil. No further outages are expected. |
Ticket No.: | INC0036788 |
Subject: | Brief Outage - AMPATH LANautilus Circuit FIU026UMI2SA1NN |
Source Of Impact: | Vendor |
Affected: | FIU026UMI2SA1NN |
Current State: | Resolved |
Start Time: | 2019-06-22 17:56:27 |
End Time: | 2019-06-22 17:57:27 |
Description | The listed assets are available following a brief outage. Vendor Engineers have been contacted but the reason for the outage is undetermined. No further outages are expected. |
Ticket Number | Customer Impact | Network Impact | Title | Maintenance Type | Source Of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
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CHG0037121 | 3 - Moderate | 3 - Normal | Maintenance Completed - AMPATH Core Node J480 | Hardware | Internal | Closed | 2019-06-23 00:07:57 | 2019-06-23 01:41:09 | 0 days 1 hr 33 min |
Ticket No.: | CHG0037121 |
Subject: | Maintenance Completed - AMPATH Core Node J480 |
Source Of Impact: | Internal |
Affected: | j480.ampath.net
All Affected Peers |
Current State: | Closed |
Start Time: | 2019-06-23 00:07:57 |
End Time: | 2019-06-23 01:41:09 |
Description | AMPATH engineers have finished performing maintenance to replace line cards and modules on AMPATH node J480-1. All services running on this device were affected.This maintenance has been completed. |
AMPATH Nodes | Down Time | Reporting Period Availability | 52 Week Availability |
j480.ampath.net | 1 hr 33 min | 99.07540% | 100.00000% |
j480-2.ampath.net | 00 hr 00 min | 100.00000% | 100.00000% |
Aggregate AMPATH Core Nodes | 0 days 1 hr 33 min | 99.53770% | 100.00000% |
AMPATH Backbone Circuits | Down Time | Reporting Period Availability | 52 Week Availability |
FIU033WSA1SP4NN | 4 hr 21 min | 97.40476% | 96.29961% |
FIU030WMI2FORNN | 00 hr 00 min | 100.00000% | 97.31258% |
AMP-JACK-JACK-100GE-52411 | 00 hr 00 min | 100.00000% | 97.16517% |
FIU034WFORSP4NN | 00 hr 00 min | 100.00000% | 95.48625% |
FIU015TCARMI2NN | 0 hr 0 min | 99.99983% | 100.00000% |
FIU026UMI2SA1NN | 0 hr 5 min | 99.94180% | 98.71281% |
FIU031WCRPPANNN | 00 hr 00 min | 100.00000% | 100.00000% |
FIU035WMI2CRPNN | 10 hr 47 min | 93.57291% | 99.60204% |
FIU036WPANSA1NN | 00 hr 00 min | 100.00000% | 99.32703% |
FIU020UMI2SP3NN | 5 hr 49 min | 96.53571% | 99.93355% |
Aggregate All AMPATH Backbone Circuits | 0 days 21 hr 4 min | 98.74550% | 98.38390% |
AMPATH Backbone Circuits | Down Time | Reporting Period Availability | 52 Week Availability |
Ticket No.: | CHG0036764 |
Subject: | Maintenance 3 of 4 - AMPATH Provider LANautilus (FIU031WCRPPANNN) |
Source Of Impact: | Vendor |
Affected: | FIU031WCRPPANNN
FIU032UMI2PANNN (Not Impacting) |
Start Time: | 2019-06-26 05:00:00 |
End Time: | 2019-06-26 13:00:00 |
Description | The listed Asset will be unavailable while LANautilus Engineers perform circuit maintenance in Panama, Colombia. An outage of 15 minutes is expected. The entire window is reserved. |
Ticket No.: | CHG0036765 |
Subject: | Maintenance 4 of 4 - AMPATH Provider LANautilus (FIU031WCRPPANNN) |
Source Of Impact: | Vendor |
Affected: | FIU031WCRPPANNN
FIU032UMI2PANNN (Not Impacting) |
Start Time: | 2019-06-27 05:00:00 |
End Time: | 2019-06-27 13:00:00 |
Description | The listed Asset will be unavailable while LANautilus Engineers perform circuit maintenance in Panama, Colombia. An outage of 15 minutes is expected. The entire window is reserved. |
Ticket No.: | CHG0037248 |
Subject: | Maintenance - AMPATH Backbone JACK-JACK |
Source Of Impact: | Vendor |
Affected: | AMP-JACK-JACK-100GE-52411
AMP-JACK-JACK-100GE-52411 |
Start Time: | 2019-06-25 04:01:00 |
End Time: | 2019-06-25 10:00:00 |
Description | During this time the above listed may be unavailable while Internet2 engineers perform software core node maintenance in Jacksonville, Fl. The entire maintenance window is reserved. |