AMPATH Network Operations Report
2019-06-17 - 2019-06-23

AMPATH Network Operations Center

New Connections

ConnectorTypeDateSponsor


Upgrades

None


New Services


None


Other


None


Unscheduled Outages Summary

Incident Number Customer Impact Network Impact Title Outage Type Source of Impact Current State Start Time (UTC) End Time (UTC) Duration

INC0036525 4 - Low2 - High Brief Outage - AMPATH Provider LANautilus FIU015TCARMI2NNInvestigating Vendor Resolved 2019-06-19 02:02:06 2019-06-19 02:02:07 0 days 0 hr 0 min
INC0036549 2 - High2 - High Availability - AMPATH Provider LANautilus FIU020UMI2SP3NNCircuit - Cut Fiber Vendor Resolved 2019-06-19 08:21:19 2019-06-19 14:10:31 0 days 5 hr 49 min
INC0036591 4 - Low2 - High Brief Outage - AMPATH Provider LANautilus FIU033WSA1SP4NNUndetermined Vendor Closed 2019-06-19 19:47:00 2019-06-19 19:48:00 0 days 0 hr 1 min
INC0036657 4 - Low2 - High Brief Outage Resolved - AMPATH Provider LANautilus Various CircuitsCircuit - Cut Fiber Vendor Resolved 2019-06-20 20:15:59 2019-06-20 20:20:51 0 days 0 hr 4 min
INC0036748 4 - Low2 - High Outage Resolved - AMPATH Provider LANautilus FIU035WMI2CRPNNCircuit - Cut Fiber Vendor Resolved 2019-06-21 19:46:11 2019-06-22 06:29:10 0 days 10 hr 42 min
INC0036777 2 - High2 - High Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NNCircuit - Cut Fiber Vendor Resolved 2019-06-22 12:21:03 2019-06-22 16:36:47 0 days 4 hr 15 min
INC0036788 4 - Low2 - High Brief Outage - AMPATH LANautilus Circuit FIU026UMI2SA1NNUndetermined Vendor Resolved 2019-06-22 17:56:27 2019-06-22 17:57:27 0 days 0 hr 1 min

Unscheduled Outages Detail


Ticket No.:INC0036525
Subject:Brief Outage - AMPATH Provider LANautilus FIU015TCARMI2NN
Source Of Impact: Vendor
Affected:FIU015TCARMI2NN
Current State:Resolved
Start Time:2019-06-19 02:02:06
End Time:2019-06-19 02:02:07
DescriptionThe listed asset is available following a brief outage. Vendor engineers have been contacted. However, a reason for the outage is pending.


Ticket No.:INC0036549
Subject:Availability - AMPATH Provider LANautilus FIU020UMI2SP3NN
Source Of Impact: Vendor
Affected:FIU020UMI2SP3NN
Current State:Resolved
Start Time:2019-06-19 08:21:19
End Time:2019-06-19 14:10:31
DescriptionThe listed asset is available. Vendor engineers identified the outage to a fiber cut in Sao Paulo, Brazil.


Ticket No.:INC0036591
Subject:Brief Outage - AMPATH Provider LANautilus FIU033WSA1SP4NN
Source Of Impact: Vendor
Affected:FIU033WSA1SP4NN
Current State:Closed
Start Time:2019-06-19 19:47:00
End Time:2019-06-19 19:48:00
DescriptionThe above asset is unavailable. LANautilus Engineers have been contacted, the reason for the outage is undetermined.


Ticket No.:INC0036657
Subject:Brief Outage Resolved - AMPATH Provider LANautilus Various Circuits
Source Of Impact: Vendor
Affected:FIU026UMI2SA1NN
FIU035WMI2CRPNN
FIU033WSA1SP4NN
Current State:Resolved
Start Time:2019-06-20 20:15:59
End Time:2019-06-20 20:20:51
DescriptionThe listed assets are available following a brief outage. LANautilus Engineers have been contacted. The reason for the outage was a fiber cit in Sao Paulo, Brazil. This damage has been repaired. No further outages are expected.


Ticket No.:INC0036748
Subject:Outage Resolved - AMPATH Provider LANautilus FIU035WMI2CRPNN
Source Of Impact: Vendor
Affected:FIU035WMI2CRPNN
Provider LANautilus FIU035WMI2CRPNN
Current State:Resolved
Start Time:2019-06-21 19:46:11
End Time:2019-06-22 06:29:10
DescriptionThe listed asset is unavailable. Vendor Engineers reported the outage was due to fiber cut in Jacksonville caused by construction machines. All services have been restored. No further outage is expected.


Ticket No.:INC0036777
Subject:Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN
Source Of Impact: Vendor
Affected:FIU033WSA1SP4NN
Current State:Resolved
Start Time:2019-06-22 12:21:03
End Time:2019-06-22 16:36:47
DescriptionThe listed assets are currently available. LANautilus Engineers have stated the outage was due to a fiber cut in Brazil. No further outages are expected.


Ticket No.:INC0036788
Subject:Brief Outage - AMPATH LANautilus Circuit FIU026UMI2SA1NN
Source Of Impact: Vendor
Affected:FIU026UMI2SA1NN
Current State:Resolved
Start Time:2019-06-22 17:56:27
End Time:2019-06-22 17:57:27
DescriptionThe listed assets are available following a brief outage. Vendor Engineers have been contacted but the reason for the outage is undetermined. No further outages are expected.


Scheduled Maintenances Summary

Ticket Number Customer Impact Network Impact Title Maintenance Type Source Of Impact Current State Start Time (UTC) End Time (UTC) Duration

CHG00371213 - Moderate3 - Normal Maintenance Completed - AMPATH Core Node J480 Hardware Internal Closed 2019-06-23 00:07:572019-06-23 01:41:09 0 days 1 hr 33 min

Scheduled Maintenances Detail


Ticket No.:CHG0037121
Subject:Maintenance Completed - AMPATH Core Node J480
Source Of Impact: Internal
Affected:j480.ampath.net
All Affected Peers
Current State:Closed
Start Time:2019-06-23 00:07:57
End Time:2019-06-23 01:41:09
DescriptionAMPATH engineers have finished performing maintenance to replace line cards and modules on AMPATH node J480-1. All services running on this device were affected.This maintenance has been completed.


Downtime and Availability



AMPATH NodesDown TimeReporting Period Availability52 Week Availability
j480.ampath.net1 hr 33 min99.07540% 100.00000%
j480-2.ampath.net00 hr 00 min100.00000% 100.00000%

Aggregate AMPATH Core Nodes0 days 1 hr 33 min 99.53770% 100.00000%

AMPATH Backbone CircuitsDown TimeReporting Period Availability52 Week Availability
FIU033WSA1SP4NN4 hr 21 min 97.40476% 96.29961%
FIU030WMI2FORNN00 hr 00 min 100.00000% 97.31258%
AMP-JACK-JACK-100GE-5241100 hr 00 min 100.00000% 97.16517%
FIU034WFORSP4NN00 hr 00 min 100.00000% 95.48625%
FIU015TCARMI2NN0 hr 0 min 99.99983% 100.00000%
FIU026UMI2SA1NN0 hr 5 min 99.94180% 98.71281%
FIU031WCRPPANNN00 hr 00 min 100.00000% 100.00000%
FIU035WMI2CRPNN10 hr 47 min 93.57291% 99.60204%
FIU036WPANSA1NN00 hr 00 min 100.00000% 99.32703%
FIU020UMI2SP3NN5 hr 49 min 96.53571% 99.93355%

Aggregate All AMPATH Backbone Circuits0 days 21 hr 4 min 98.74550% 98.38390%

Availablity by Service

AMPATH Backbone CircuitsDown TimeReporting Period Availability52 Week Availability


Upcoming Scheduled Maintenances

Ticket No.:CHG0036764
Subject:Maintenance 3 of 4 - AMPATH Provider LANautilus (FIU031WCRPPANNN)
Source Of Impact: Vendor
Affected:FIU031WCRPPANNN
FIU032UMI2PANNN
(Not
Impacting)
Start Time:2019-06-26 05:00:00
End Time:2019-06-26 13:00:00
DescriptionThe listed Asset will be unavailable while LANautilus Engineers perform circuit maintenance in Panama, Colombia. An outage of 15 minutes is expected. The entire window is reserved.


Ticket No.:CHG0036765
Subject:Maintenance 4 of 4 - AMPATH Provider LANautilus (FIU031WCRPPANNN)
Source Of Impact: Vendor
Affected:FIU031WCRPPANNN
FIU032UMI2PANNN
(Not
Impacting)
Start Time:2019-06-27 05:00:00
End Time:2019-06-27 13:00:00
DescriptionThe listed Asset will be unavailable while LANautilus Engineers perform circuit maintenance in Panama, Colombia. An outage of 15 minutes is expected. The entire window is reserved.


Ticket No.:CHG0037248
Subject:Maintenance - AMPATH Backbone JACK-JACK
Source Of Impact: Vendor
Affected:AMP-JACK-JACK-100GE-52411
AMP-JACK-JACK-100GE-52411
Start Time:2019-06-25 04:01:00
End Time:2019-06-25 10:00:00
DescriptionDuring this time the above listed may be unavailable while Internet2 engineers perform software core node maintenance in Jacksonville, Fl. The entire maintenance window is reserved.