AMPATH Network Operations Report
2019-03-04 - 2019-03-10
AMPATH Network Operations Center
| Connector | Type | Date | Sponsor |
|---|
None
None
None
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0029794 | 2 - High | 2 - High | Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN | Circuit - Cut Fiber | Vendor | Resolved | 2019-03-04 04:50:47 | 2019-03-04 13:58:55 | 0 days 9 hr 8 min |
| INC0029813 | 4 - Low | 2 - High | Brief Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN | Circuit - Other | Vendor | Resolved | 2019-03-04 10:32:15 | 2019-03-04 10:32:16 | 0 days 0 hr 0 min |
| INC0029860 | 4 - Low | 2 - High | Brief Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN | Power - Generator Power | Vendor | Resolved | 2019-03-04 22:38:46 | 2019-03-04 22:38:47 | 0 days 0 hr 0 min |
| INC0029881 | 2 - High | 2 - High | Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN | Power - UPS Power | Vendor | Resolved | 2019-03-05 05:18:22 | 2019-03-05 09:36:06 | 0 days 4 hr 17 min |
| INC0029933 | 2 - High | 2 - High | Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN | Hardware | Vendor | Resolved | 2019-03-06 00:51:21 | 2019-03-06 02:25:49 | 0 days 1 hr 34 min |
| INC0030013 | 4 - Low | 2 - High | Brief Outage - AMPATH Provider LANautilus FIU026UMI2SA1NN | Circuit - Other | Vendor | Resolved | 2019-03-07 01:58:15 | 2019-03-07 01:58:43 | 0 days 0 hr 0 min |
| INC0030037 | 4 - Low | 2 - High | Brief Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN | Undetermined | Vendor | Resolved | 2019-03-07 16:00:22 | 2019-03-07 16:01:00 | 0 days 0 hr 0 min |
| INC0030163 | 4 - Low | 2 - High | Availability - AMPATH Provider LANautilus FIU034WFORSP4NN & FIU030WMI2FORNN | Undetermined | Vendor | Resolved | 2019-03-09 13:01:17 | 2019-03-09 16:44:57 | 0 days 3 hr 43 min |
| INC0030195 | 2 - High | 2 - High | Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN | Hardware | Vendor | Resolved | 2019-03-10 07:50:29 | 2019-03-10 08:53:37 | 0 days 1 hr 3 min |
| Ticket No.: | INC0029794 |
| Subject: | Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN |
| Source Of Impact: | Vendor |
| Affected: | FIU026UMI2SA1NN |
| Current State: | Resolved |
| Start Time: | 2019-03-04 04:50:47 |
| End Time: | 2019-03-04 13:58:55 |
| Description | The listed asset is now available. AMPATH engineers have indicated that the reason for the outage is a fiber cut in Chile. No further outages are expected. |
| Ticket No.: | INC0029813 |
| Subject: | Brief Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN |
| Source Of Impact: | Vendor |
| Affected: | FIU033WSA1SP4NN |
| Current State: | Resolved |
| Start Time: | 2019-03-04 10:32:15 |
| End Time: | 2019-03-04 10:32:16 |
| Description | The listed asset is now available. Vendor engineers reported the outage was due to a protection switch by a fiber event in our network between Barracas and San Nicolas, Argentina. The event has concluded and no more impacts are expected. |
| Ticket No.: | INC0029860 |
| Subject: | Brief Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN |
| Source Of Impact: | Vendor |
| Affected: | FIU033WSA1SP4NN |
| Current State: | Resolved |
| Start Time: | 2019-03-04 22:38:46 |
| End Time: | 2019-03-04 22:38:47 |
| Description | The listed asset is available following a brief outage. LANautilus Engineers reported power failure in a shelter in Santo Tomé, Argentina. Currently, we see the services stable since 08:35 GMT. No more impact on the network that could affect your circuit is expected |
| Ticket No.: | INC0029881 |
| Subject: | Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN |
| Source Of Impact: | Vendor |
| Affected: | FIU033WSA1SP4NN |
| Current State: | Resolved |
| Start Time: | 2019-03-05 05:18:22 |
| End Time: | 2019-03-05 09:36:06 |
| Description | The listed asset is now available. Vendor engineers have indicated that the outage was cause by a power failure in a shelter in Santo Tomé, Argentina. The issue has been repaired and no further outages are expected. |
| Ticket No.: | INC0029933 |
| Subject: | Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN |
| Source Of Impact: | Vendor |
| Affected: | FIU026UMI2SA1NN |
| Current State: | Resolved |
| Start Time: | 2019-03-06 00:51:21 |
| End Time: | 2019-03-06 02:25:49 |
| Description | The listed assets are now available. Vendor engineers have indicated that the reason for the outage was a faulty card. The card was been restarted and no further outages are expected. |
| Ticket No.: | INC0030013 |
| Subject: | Brief Outage - AMPATH Provider LANautilus FIU026UMI2SA1NN |
| Source Of Impact: | Vendor |
| Affected: | FIU026UMI2SA1NN |
| Current State: | Resolved |
| Start Time: | 2019-03-07 01:58:15 |
| End Time: | 2019-03-07 01:58:43 |
| Description | The listed asset is available following a brief outage. Provider LANautilus has been contacted. The reason for the outage is undetermined. |
| Ticket No.: | INC0030037 |
| Subject: | Brief Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN |
| Source Of Impact: | Vendor |
| Affected: | FIU033WSA1SP4NN |
| Current State: | Resolved |
| Start Time: | 2019-03-07 16:00:22 |
| End Time: | 2019-03-07 16:01:00 |
| Description | The listed asset is now available after a brief outage. Provider LANautilus engineers have been contacted and determined the reason for the outage was unable to be determined. |
| Ticket No.: | INC0030163 |
| Subject: | Availability - AMPATH Provider LANautilus FIU034WFORSP4NN & FIU030WMI2FORNN |
| Source Of Impact: | Vendor |
| Affected: | FIU030WMI2FORNN
FIU034WFORSP4NN Peer RedCLARA |
| Current State: | Resolved |
| Start Time: | 2019-03-09 13:01:17 |
| End Time: | 2019-03-09 16:44:57 |
| Description | The listed assets are now available. Provider LANautilus has been contacted. The reason for the outage is pending. |
| Ticket No.: | INC0030195 |
| Subject: | Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN |
| Source Of Impact: | Vendor |
| Affected: | FIU033WSA1SP4NN |
| Current State: | Resolved |
| Start Time: | 2019-03-10 07:50:29 |
| End Time: | 2019-03-10 08:53:37 |
| Description | The listed asset is now available. Vendor engineers reported the outage was due to equipment failure in Rosario, Argentina. Field team was dispatch to the site to solve the event and restore the service. No more impact is expected. |
| Ticket Number | Customer Impact | Network Impact | Title | Maintenance Type | Source Of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| AMPATH Nodes | Down Time | Reporting Period Availability | 52 Week Availability |
| j480.ampath.net | 00 hr 00 min | 100.00000% | 100.00000% |
| j480-2.ampath.net | 00 hr 00 min | 100.00000% | 100.00000% |
| Aggregate AMPATH Core Nodes | 0 days 0 hr 0 min | 100.00000% | 100.00000% |
| AMPATH Backbone Circuits | Down Time | Reporting Period Availability | 52 Week Availability |
| FIU033WSA1SP4NN | 5 hr 21 min | 96.81018% | 96.74990% |
| FIU030WMI2FORNN | 3 hr 43 min | 97.78108% | 97.37821% |
| AMP-JACK-JACK-100GE-52411 | 00 hr 00 min | 100.00000% | 97.22241% |
| FIU034WFORSP4NN | 3 hr 43 min | 97.78108% | 95.57070% |
| FIU020UMI2SP1NN | 00 hr 00 min | 100.00000% | 86.85449% |
| FIU015TCARMI2NN | 00 hr 00 min | 100.00000% | 100.00000% |
| FIU026UMI2SA1NN | 10 hr 43 min | 93.62036% | 99.10285% |
| FIU031WCRPPANNN | 00 hr 00 min | 100.00000% | 100.00000% |
| FIU035WMI2CRPNN | 00 hr 00 min | 100.00000% | 99.73756% |
| FIU036WPANSA1NN | 00 hr 00 min | 100.00000% | 100.00000% |
| Aggregate All AMPATH Backbone Circuits | 0 days 23 hr 31 min | 98.59927% | 97.26161% |