Generated Report for AMPATH

AMPATH Network Operations Report
2018-09-24 - 2018-09-30

AMPATH Network Operations Center

New Connections

Connector	Type	Date	Sponsor

Upgrades

None

New Services

None

Other

None

Unscheduled Outages Summary

Incident Number	Customer Impact	Network Impact	Title	Outage Type	Source of Impact	Current State	Start Time (UTC)	End Time (UTC)

INC0019866	4 - Low	2 - High	Brief Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN & FIU034WFORSP4NN	Circuit - Other	Vendor	Closed	2018-09-28 07:29:29	2018-09-28 07:30:40
INC0019659	2 - High	2 - High	Availability - AMPATH Provider LANautilus FIU033WSA1SP4NN	Investigating	Vendor	Closed	2018-09-26 03:29:00	2018-09-26 07:42:00
INC0019685	2 - High	2 - High	Availability - AMPATH Provider LANautilus FIU034WFORSP4NN & FIU033WSA1SP4NN	Circuit - Cut Fiber	Vendor	Closed	2018-09-26 12:20:56 2018-09-26 16:47:40	2018-09-26 13:21:50 2018-09-26 16:48:00
INC0019478	2 - High	2 - High	Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN	Hardware	Vendor	Closed	2018-09-24 13:48:00	2018-09-24 15:03:27
INC0019962	4 - Low	2 - High	Brief Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN & FIU034WFORSP4NN	Software	Vendor	Closed	2018-09-29 11:59:10	2018-09-29 12:00:30

Unscheduled Outages Detail

Ticket No.:	INC0019866
Subject:	Brief Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN & FIU034WFORSP4NN
Source Of Impact:	Vendor
Affected:	FIU033WSA1SP4NN FIU034WFORSP4NN
Current State:	Closed
Start Time:	2018-09-28 07:29:29
End Time:	2018-09-28 07:30:40
Description	The above listed is available following a brief outage. AMPATH provider LANautilus have been contacted. The reason for the outage is undetermined. No further outages are anticipated.

Ticket No.:	INC0019659
Subject:	Availability - AMPATH Provider LANautilus FIU033WSA1SP4NN
Source Of Impact:	Vendor
Affected:	FIU033WSA1SP4NN
Current State:	Closed
Start Time:	2018-09-26 03:29:00
End Time:	2018-09-26 07:42:00
Description	The above listed asset is available. LANautilus engineers have been contacted, however the reason for the outage is pending.

Ticket No.:	INC0019685
Subject:	Availability - AMPATH Provider LANautilus FIU034WFORSP4NN & FIU033WSA1SP4NN
Source Of Impact:	Vendor
Affected:	FIU034WFORSP4NN FIU033WSA1SP4NN
Current State:	Closed
Start Time:	2018-09-26 12:20:56
End Time:	2018-09-26 13:21:50
Description	The above listed assets are currently available. AMPATH Provider LANautilus reported the outage was due to a fiber cut in at Sao Paulo, Brazil. Restoration is now completed and no further impact is expected.

Ticket No.:	INC0019478
Subject:	Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN
Source Of Impact:	Vendor
Affected:	FIU033WSA1SP4NN
Current State:	Closed
Start Time:	2018-09-24 13:48:00
End Time:	2018-09-24 15:03:27
Description	The above listed asset is currently available. LANautilus engineers reported the outage was due to a software issue. Service is restored and no further outage is expected.

Ticket No.:	INC0019962
Subject:	Brief Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN & FIU034WFORSP4NN
Source Of Impact:	Vendor
Affected:	FIU033WSA1SP4NN FIU034WFORSP4NN
Current State:	Closed
Start Time:	2018-09-29 11:59:10
End Time:	2018-09-29 12:00:30
Description	The above listed is available following a brief outage. AMPATH provider LANautilus have been contacted. The reason for the outage was a protection switch on the network in Brazil. No further outages are expected.

Scheduled Maintenances Summary

Ticket Number	Customer Impact	Network Impact	Title	Maintenance Type	Source Of Impact	Current State	Start Time (UTC)	End Time (UTC)

Scheduled Maintenances Detail

None during this report period

Downtime and Availability

AMPATH Nodes	Down Time	Reporting Period Availability	52 Week Availability
j480.ampath.net	00 hr 00 min	100.00000%	100.00000%
j480-2.ampath.net	00 hr 00 min	100.00000%	100.00000%

Aggregate AMPATH Core Nodes	0 days 0 hr 0 min	100.00000%	100.00000%

AMPATH Backbone Circuits	Down Time	Reporting Period Availability	52 Week Availability
FIU033WSA1SP4NN	6 hr 32 min	96.10912%	99.66515%
FIU030WMI2FORNN	00 hr 00 min	100.00000%	97.42919%
AMP-JACK-JACK-100GE-52411	00 hr 00 min	100.00000%	97.22370%
FIU034WFORSP4NN	1 hr 3 min	99.36756%	97.38044%
FIU020UMI2SP1NN	00 hr 00 min	100.00000%	85.19128%
FIU015TCARMI2NN	00 hr 00 min	100.00000%	100.00000%
FIU026UMI2SA1NN	00 hr 00 min	100.00000%	99.37357%
FIU035WMI2CRPNN	00 hr 00 min	100.00000%	99.99981%
FIU031WCRPSA1NN	00 hr 00 min	100.00000%	100.00000%

Aggregate All AMPATH Backbone Circuits	0 days 7 hr 35 min	99.49741%	97.36257%

Upcoming Scheduled Maintenances

Task Records not Included in this report

Task Number	Task Title	Reason not in Report
INC0019487	Availability - AMPATH Peer Smithsonian Tropical Research Institute	Not in report because source of impact was set to customer. No circuits, nodes, or other elements were listed as impacted in the report.