AMPATH Network Operations Report
2018-09-17 - 2018-09-23
AMPATH Network Operations Center
| Connector | Type | Date | Sponsor |
|---|
None
None
None
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) |
|---|---|---|---|---|---|---|---|---|
| INC0019084 | 2 - High | 2 - High | Outage Resolved - AMPATH Provider LANautilus FIU034WFORSP4NN and FIU033WSA1SP4NN | Undetermined | Vendor | Closed | 2018-09-19 16:58:46 | 2018-09-19 16:58:47 |
| INC0019262 | 2 - High | 2 - High | Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN | Hardware | Undetermined | Closed | 2018-09-21 03:09:41 | 2018-09-21 07:12:47 |
| INC0019368 | 4 - Low | 2 - High | Brief Outage Resolved - AMPATH Provider LANautilus FIU035WMI2CRPNN | Hardware | Vendor | Closed | 2018-09-22 16:00:00 | 2018-09-22 16:01:00 |
| INC0019122 | 2 - High | 2 - High | Outage Resolved - AMPATH Provider LANautilus FIU030WMI2FORNN | Undetermined | Vendor | Closed | 2018-09-19 20:19:18 | 2018-09-19 21:16:26 |
| Ticket No.: | INC0019084 |
| Subject: | Outage Resolved - AMPATH Provider LANautilus FIU034WFORSP4NN and FIU033WSA1SP4NN |
| Source Of Impact: | Vendor |
| Affected: | FIU034WFORSP4NN
FIU033WSA1SP4NN |
| Current State: | Closed |
| Start Time: | 2018-09-19 16:58:46 |
| End Time: | 2018-09-19 16:58:47 |
| Description | The asset listed above is available following a brief outage. AMPATH and LANautilus engineers reported the outage was undetermined. |
| Ticket No.: | INC0019262 |
| Subject: | Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN |
| Source Of Impact: | Undetermined |
| Affected: | FIU033WSA1SP4NN |
| Current State: | Closed |
| Start Time: | 2018-09-21 03:09:41 |
| End Time: | 2018-09-21 07:12:47 |
| Description | The above listed is available. AMPATH Provider LANautilus have been contacted. The reason for the outage was a faulty card. After a reset the card has stabilized and no further outages are anticipated. |
| Ticket No.: | INC0019368 |
| Subject: | Brief Outage Resolved - AMPATH Provider LANautilus FIU035WMI2CRPNN |
| Source Of Impact: | Vendor |
| Affected: | FIU035WMI2CRPNN |
| Current State: | Closed |
| Start Time: | 2018-09-22 16:00:00 |
| End Time: | 2018-09-22 16:01:00 |
| Description | LANautilus circuit FIU035WMI2CRPNN is now available after a brief outage. FIU and Ampath engineer have been contacted and they have stated that the outage was due to a faulty card. The faulty has been reset. No further outages are expected. |
| Ticket No.: | INC0019122 |
| Subject: | Outage Resolved - AMPATH Provider LANautilus FIU030WMI2FORNN |
| Source Of Impact: | Vendor |
| Affected: | FIU030WMI2FORNN |
| Current State: | Closed |
| Start Time: | 2018-09-19 20:19:18 |
| End Time: | 2018-09-19 21:16:26 |
| Description | The asset listed above is available following a brief outage. AMPATH and LANautilus reported the outage was undetermined. |
| Ticket Number | Customer Impact | Network Impact | Title | Maintenance Type | Source Of Impact | Current State | Start Time (UTC) | End Time (UTC) |
|---|---|---|---|---|---|---|---|---|
| CHG0033036 | 3 - Moderate | 3 - Moderate | Maintenance 1 of 2 Completed - AMPATH Provider LANautilus (FIU026UMI2SA1NN) | Circuit | Vendor | Closed | 2018-09-18 05:30:00 | 2018-09-18 06:28:00 |
| Ticket No.: | CHG0033036 |
| Subject: | Maintenance 1 of 2 Completed - AMPATH Provider LANautilus (FIU026UMI2SA1NN) |
| Source Of Impact: | Vendor |
| Affected: | FIU026UMI2SA1NN |
| Current State: | Closed |
| Start Time: | 2018-09-18 05:30:00 |
| End Time: | 2018-09-18 06:28:00 |
| Description | The above listed asset is now available after LANautilus performed fiber maintenance. Maintenance has been completed. No further outages are expected. |
| AMPATH Nodes | Down Time | Reporting Period Availability | 52 Week Availability |
| j480.ampath.net | 00 hr 00 min | 100.00000% | 100.00000% |
| j480-2.ampath.net | 00 hr 00 min | 100.00000% | 100.00000% |
| Aggregate AMPATH Core Nodes | 0 days 0 hr 0 min | 100.00000% | 100.00000% |
| AMPATH Backbone Circuits | Down Time | Reporting Period Availability | 52 Week Availability |
| FIU033WSA1SP4NN | 4 hr 3 min | 97.58812% | 99.73956% |
| FIU030WMI2FORNN | 0 hr 57 min | 99.43320% | 97.42919% |
| AMP-JACK-JACK-100GE-52411 | 00 hr 00 min | 100.00000% | 97.22370% |
| FIU034WFORSP4NN | 0 hr 0 min | 99.99983% | 97.39253% |
| FIU020UMI2SP1NN | 00 hr 00 min | 100.00000% | 87.10385% |
| FIU015TCARMI2NN | 00 hr 00 min | 100.00000% | 100.00000% |
| FIU026UMI2SA1NN | 0 hr 58 min | 99.42460% | 99.37357% |
| FIU035WMI2CRPNN | 0 hr 1 min | 99.99008% | 99.99981% |
| FIU031WCRPSA1NN | 00 hr 00 min | 100.00000% | 100.00000% |
| Aggregate All AMPATH Backbone Circuits | 0 days 5 hr 59 min | 99.60398% | 97.58469% |
| Task Number | Task Title | Reason not in Report |
| INC0019434 | Availability - AMPATH Peer University of the Virgin Islands | No circuits, nodes, or other elements were listed as impacted in the report. |
| INC0019224 | Outage Resolved - AMPATH Peer Smithsonian Tropical Research Institute | Not in report because source of impact was set to customer. No circuits, nodes, or other elements were listed as impacted in the report. |
| INC0018929 | Availability - AMPATH Peer University of the Virgin Islands | No circuits, nodes, or other elements were listed as impacted in the report. |