AMPATH Network Operations Report
2018-09-03 - 2018-09-09
AMPATH Network Operations Center
| Connector | Type | Date | Sponsor |
|---|
None
None
None
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) |
|---|---|---|---|---|---|---|---|---|
| INC0018232 | 2 - High | 2 - High | Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN | Hardware | Vendor | Resolved | 2018-09-09 21:12:00 | 2018-09-10 02:19:00 |
| INC0018002 | 2 - High | 2 - High | Availability - AMPATH Provider LANautilus FIU030WMI2FORNN and FIU034WFORSP4NN | Investigating | Vendor | Resolved | 2018-09-06 17:28:00 | 2018-09-06 18:01:11 |
| INC0017924 | 2 - High | 2 - High | Outage - AMPATH Provider LANautilus FIU020UMI2SP1NN | Circuit - Other | Vendor | In Progress | 2018-09-05 21:13:00
2018-09-06 18:16:19 |
2018-09-06 17:30:48
2018-09-06 18:16:19 |
| INC0018208 | 2 - High | 2 - High | Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN | Circuit - Cut Fiber | Vendor | New | 2018-09-09 07:58:06 | 2018-09-09 19:47:00 |
| INC0018035 | 2 - High | 2 - High | Instability - AMPATH Provider FLR (AMP-JACK-JACK-100GE-52411) | Undetermined | Vendor | In Progress | 2018-09-06 16:20:27
2018-09-06 16:42:34 2018-09-06 17:10:56 2018-09-07 00:13:45 |
2018-09-06 16:20:59
2018-09-06 16:42:34 2018-09-06 17:10:56 2018-09-07 00:13:45 |
| INC0018411 | 2 - High | 2 - High | Availability - AMPATH Provider LANautilus FIU034WFORSP4NN & FIU030WMI2FORNN | Undetermined | Vendor | New | 2018-09-02 14:05:40
2018-09-11 14:07:07 2018-09-11 14:40:30 |
2018-09-11 14:06:53
2018-09-11 14:07:07 2018-09-11 14:40:30 |
| Ticket No.: | INC0018232 |
| Subject: | Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN |
| Source Of Impact: | Vendor |
| Affected: | FIU033WSA1SP4NN
LANuatilus FIU033WSA1SP4NN |
| Current State: | Resolved |
| Start Time: | 2018-09-09 21:12:00 |
| End Time: | 2018-09-10 02:19:00 |
| Description | The above listed asset is available. LANautilus Engineers reported the outage was due to a faulty card in one of their transport equipment in Brazil. A field technician was dispatched with a spare card and after the card replacement the service restored. The service was under monitoring and remaining stable since then. No further service interruption are expected. |
| Ticket No.: | INC0018002 |
| Subject: | Availability - AMPATH Provider LANautilus FIU030WMI2FORNN and FIU034WFORSP4NN |
| Source Of Impact: | Vendor |
| Affected: | FIU030WMI2FORNN FIU034WFORSP4NN
LANautilus FIU030WMI2FORNN and FIU034WFORSP4NN |
| Current State: | Resolved |
| Start Time: | 2018-09-06 17:28:00 |
| End Time: | 2018-09-06 18:01:11 |
| Description | The above listed asset is currently available. LANautilus Engineers have been contacted, however the reason for the outage remains pending. |
| Ticket No.: | INC0017924 |
| Subject: | Outage - AMPATH Provider LANautilus FIU020UMI2SP1NN |
| Source Of Impact: | Vendor |
| Affected: | FIU020UMI2SP1NN
LANautilus FIU020UMI2SP1NN |
| Current State: | In Progress |
| Start Time: | 2018-09-05 21:13:00 |
| End Time: | 2018-09-06 17:30:48 |
| Description | The above listed circuit is currently unavailable. LANautilus and AMPATH engineers have been contacted. However, the reason for outage is pending. |
| Ticket No.: | INC0018208 |
| Subject: | Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN |
| Source Of Impact: | Vendor |
| Affected: | FIU026UMI2SA1NN
LANautilus FIU026UMI2SA1NN |
| Current State: | New |
| Start Time: | 2018-09-09 07:58:06 |
| End Time: | 2018-09-09 19:47:00 |
| Description | The above asset is now available. LANautilus Engineers have been contacted. The reason for the outage was a fiber cut in Santiago, Chile. Fiber repairs have been completed, and all services have been restored. No further outages are expected. |
| Ticket No.: | INC0018035 |
| Subject: | Instability - AMPATH Provider FLR (AMP-JACK-JACK-100GE-52411) |
| Source Of Impact: | Vendor |
| Affected: | AMP-JACK-JACK-100GE-52411
Peer CANARIE |
| Current State: | In Progress |
| Start Time: | 2018-09-06 16:20:27 |
| End Time: | 2018-09-06 16:20:59 |
| Description | The asset listed above is unstable. FLR engineer have been contacted. The reason of instability is pending. *This ticket is related to Internet2 Core 21209:144* |
| Ticket No.: | INC0018411 |
| Subject: | Availability - AMPATH Provider LANautilus FIU034WFORSP4NN & FIU030WMI2FORNN |
| Source Of Impact: | Vendor |
| Affected: | FIU034WFORSP4NN
FIU030WMI2FORNN LANautilus FIU034WFORSP4NN & FIU030WMI2FORNN |
| Current State: | New |
| Start Time: | 2018-09-02 14:05:40 |