AMPATH Network Operations Report
2021-08-16 - 2021-08-22
AMPATH Network Operations Center
| Connector | Type | Date | Sponsor |
|---|
None
None
None
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0089784 | 4 - Low | 2 - High | Brief Outage Resolved - AMPATH Backbone Circuit JACKSONVILLE-MIAMI (Secondary) | Hardware | Vendor | Resolved | 2021-08-17 15:23:32 | 2021-08-17 15:23:35 | 0 days 0 hr 0 min |
| INC0089825 | 2 - High | 2 - High | Instability - AMPATH Provider LANautilus FIU030WMI2FORNN | Undetermined | Vendor | On Hold | 2021-08-17 23:35:15
2021-08-18 01:03:15 2021-08-19 22:55:35 |
2021-08-18 00:29:15
2021-08-18 04:18:15 |
0 days 0 hr 54 min
0 days 3 hr 15 min 3 days 22 hr 29 min |
| INC0089908 | 2 - High | 2 - High | Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN | Human Error | Vendor | Closed | 2021-08-19 03:46:42 | 2021-08-19 05:17:52 | 0 days 1 hr 31 min |
| INC0090118 | 2 - High | 2 - High | Outage Resolved - AMPATH Backbone Circuits JACK-MIAM (Primary & Secondary) | Unannounced Maintenance | Vendor | Resolved | 2021-08-20 23:29:34 | 2021-08-21 00:05:28 | 0 days 0 hr 35 min |
| INC0090164 | 4 - Low | 2 - High | Brief Outage Resolved - AMPATH Provider LANautilus FIU034WFORSP4NN | Circuit - Cut Fiber | Vendor | Resolved | 2021-08-21 18:35:00 | 2021-08-21 18:35:50 | 0 days 0 hr 0 min |
| Ticket No.: | INC0089784 |
| Subject: | Brief Outage Resolved - AMPATH Backbone Circuit JACKSONVILLE-MIAMI (Secondary) |
| Source Of Impact: | Vendor |
| Affected: | AMP-JACKSONVILLE-MIAMI-100GE-01503 |
| Current State: | Resolved |
| Start Time: | 2021-08-17 15:23:32 |
| End Time: | 2021-08-17 15:23:35 |
| Outgoing Notification Text | The listed asset is available following a brief outage. FIU Engineers have been contacted. The failed card in Lake City was replaced and all services were restored. No further outages are expected. |
| Ticket No.: | INC0089825 |
| Subject: | Instability - AMPATH Provider LANautilus FIU030WMI2FORNN |
| Source Of Impact: | Vendor |
| Affected: | FIU030WMI2FORNN |
| Current State: | On Hold |
| Start Time: | 2021-08-17 23:35:15 |
| End Time: | 2021-08-18 00:29:15 |
| Outgoing Notification Text | The listed asset is unavailable. LANautilus Engineers have been contacted. Updates will be provided when they are available. |
| Ticket No.: | INC0089908 |
| Subject: | Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN |
| Source Of Impact: | Vendor |
| Affected: | FIU026UMI2SA1NN |
| Current State: | Closed |
| Start Time: | 2021-08-19 03:46:42 |
| End Time: | 2021-08-19 05:17:52 |
| Outgoing Notification Text | The listed asset is now available. LANautilus Engineers identified the outage to human error as a contractor disconnected an incorrect fiber. Service has been restored an no further outages are expected. |
| Ticket No.: | INC0090118 |
| Subject: | Outage Resolved - AMPATH Backbone Circuits JACK-MIAM (Primary & Secondary) |
| Source Of Impact: | Vendor |
| Affected: | AMP-JACKSONVILLE-MIAMI-100GE-01502
AMP-JACKSONVILLE-MIAMI-100GE-01503 |
| Current State: | Resolved |
| Start Time: | 2021-08-20 23:29:34 |
| End Time: | 2021-08-21 00:05:28 |
| Outgoing Notification Text | The following assets are unavailable. The reason for the outage is circuit migration to new equipment by Internet2 and Atlantic Wave. The maintenance is being tracked CHG0053818. |
| Ticket No.: | INC0090164 |
| Subject: | Brief Outage Resolved - AMPATH Provider LANautilus FIU034WFORSP4NN |
| Source Of Impact: | Vendor |
| Affected: | FIU034WFORSP4NN |
| Current State: | Resolved |
| Start Time: | 2021-08-21 18:35:00 |
| End Time: | 2021-08-21 18:35:50 |
| Outgoing Notification Text | The listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted and they have stated the outage was due to a fiber cut. The fiber has been repaired. No further outages are expected. |
| Ticket Number | Customer Impact | Network Impact | Title | Maintenance Type | Source Of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| AMPATH Nodes | Down Time | Reporting Period Availability | 52 Week Availability |
| BocaRaton-NE4-1-1 | 00 hr 00 min | 100.00000% | 100.00000% |
| j480.ampath.net | 00 hr 00 min | 100.00000% | 100.00000% |
| WS-Ai-MI3-1 | 00 hr 00 min | 100.00000% | 100.00000% |
| WS-Ai-MI1-1 | 00 hr 00 min | 100.00000% | 100.00000% |
| Miami-NE3-1-1 | 00 hr 00 min | 100.00000% | 100.00000% |
| j480-2.ampath.net | 00 hr 00 min | 100.00000% | 100.00000% |
| Aggregate AMPATH Core Nodes | 0 days 0 hr 0 min | 100.00000% | 100.00000% |
| AMPATH Backbone Circuits | Down Time | Reporting Period Availability | 52 Week Availability |
| FIU033WSA1SP4NN | 00 hr 00 min | 100.00000% | 97.31999% |
| MON- FIU/FTZ-MI3_WAVE-003 | 00 hr 00 min | 100.00000% | 99.99981% |
| FIU030WMI2FORNN | 3 days 5 hr 13 min | 54.03365% | 98.00498% |
| FIU034WFORSP4NN | 0 hr 0 min | 99.99173% | 99.23448% |
| FIU015TCARMI2NN | 00 hr 00 min | 100.00000% | 100.00000% |
| AMP-JACKSONVILLE-MIAMI-100GE-01503 | 0 hr 35 min | 99.64335% | 98.23071% |
| SACS/FIU_RNP/FTZ-SGN/100G_FP3 | 00 hr 00 min | 100.00000% | 99.74315% |
| FIU026UMI2SA1NN | 1 hr 31 min | 99.09557% | 97.46103% |
| MON- FIU/MI3-SP3_WAVE-001 | 00 hr 00 min | 100.00000% | 100.00000% |
| AMP-JACKSONVILLE-MIAMI-100GE-01502 | 0 hr 35 min | 99.64385% | 99.61969% |
| FIU031WCRPPANNN | 00 hr 00 min | 100.00000% | 99.44891% |
| FIU035WMI2CRPNN | 00 hr 00 min | 100.00000% | 99.05480% |
| FIU036WPANSA1NN | 00 hr 00 min | 100.00000% | 99.55194% |
| AMPATH-BOCA-MIAMI-DF | 00 hr 00 min | 100.00000% | 99.86339% |
| FIU020UMI2SP3NN | 00 hr 00 min | 100.00000% | 99.79725% |
| Aggregate All AMPATH Backbone Circuits | 3 days 7 hr 57 min | 96.82721% | 99.15534% |
| AMPATH Backbone Circuits | Down Time | Reporting Period Availability | 52 Week Availability |
| Ticket No.: | CHG0053883 |
| Subject: | Maintenance - AMPATH Provider Crown Castle |
| Source Of Impact: | Vendor |
| Affected: | AMPATH-BOCA-MIAMI-DF |
| Start Time: | 2021-09-11 04:00:00 |
| End Time: | 2021-09-12 03:45:00 |
| Outgoing Notification Text | The affected listed below will be unavailable as the provider Crown Castle performs circuit maintenance. The entire maintenance window is reserved. |
| Ticket No.: | CHG0053446 |
| Subject: | Maintenance - AMPATH Provider Crown Castle |
| Source Of Impact: | Vendor |
| Affected: | AMPATH-BOCA-MIAMI-DF |
| Start Time: | 2021-08-28 04:00:00 |
| End Time: | 2021-08-29 04:00:00 |
| Outgoing Notification Text | The affected listed below will be unavailable due to vendor maintenance. The entire maintenance window is reserved. |
| Ticket No.: | CHG0054000 |
| Subject: | Maintenance - AMPATH Core Node Jacksonville |
| Source Of Impact: | Internal |
| Affected: | AMP-JACKSONVILLE-MIAMI-100GE-01503
JAX-CLK-SW02 |
| Start Time: | 2021-08-26 02:00:00 |
| End Time: | 2021-08-26 03:00:00 |
| Outgoing Notification Text | The listed assets will be unavailable while AMPATH Engineers perform maintenance to upgrade the Dell switch JAX-CLK-SW02. The entire maintenance window is reserved. |
| Ticket No.: | CHG0053351 |
| Subject: | Maintenance - AMPATH Provider Crown Castle |
| Source Of Impact: | Vendor |
| Affected: | AMPATH-BOCA-MIAMI-DF |
| Start Time: | 2021-10-12 04:00:00 |
| End Time: | 2021-10-12 10:00:00 |
| Outgoing Notification Text | The affected listed below will be unavailable due to vendor maintenance. The entire maintenance window is reserved. |