AMPATH Network Operations Report
2021-08-02 - 2021-08-08

AMPATH Network Operations Center

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Unscheduled Outages Summary

Incident Number Customer Impact Network Impact Title Outage Type Source of Impact Current State Start Time (UTC) End Time (UTC) Duration
INC0088732 4 - Low2 - High Brief Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NNUndetermined Vendor Closed 2021-08-02 19:33:34 2021-08-02 19:36:37 0 days 0 hr 3 min
INC0088752 2 - High2 - High Outage Resolved - AMPATH Provider LANautilus FIU020UMI2SP3NN & FIU034WFORSP4NNUnannounced Maintenance Vendor Closed 2021-08-03 03:22:11 2021-08-03 06:30:11 0 days 3 hr 8 min
INC0088791 4 - Low2 - High Brief Outage - AMPATH Provider LANautilus FIU034WFORSP4NNUndetermined Vendor Closed 2021-08-03 14:48:59 2021-08-03 14:50:11 0 days 0 hr 1 min
INC0088792 4 - Low2 - High Brief Outage Resolved - AMPATH Provider LANautilus FIU020UMI2SP3NNUndetermined Vendor Resolved 2021-08-03 14:53:20 2021-08-03 14:59:38 0 days 0 hr 6 min
INC0088793 2 - High2 - High Availability - AMPATH Provider LANautilus Various CircuitsUndetermined Vendor On Hold 2021-08-03 15:23:29 2021-08-03 16:43:29 0 days 1 hr 20 min
INC0088814 2 - High2 - High Availability - AMPATH Provider LANautilus FIU030WMI2FORNNUndetermined Vendor On Hold 2021-08-03 19:21:30 2021-08-03 20:44:15 0 days 1 hr 22 min
INC0088815 4 - Low2 - High Brief Outage Resolved - AMPATH Provider LANautilus FIU034WFORSP4NNUndetermined Vendor Closed 2021-08-03 19:43:02 2021-08-03 19:44:15 0 days 0 hr 1 min
INC0088817 4 - Low2 - High Brief Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NNUndetermined Vendor Closed 2021-08-03 20:24:59 2021-08-03 20:30:25 0 days 0 hr 5 min
INC0088842 4 - Low2 - High Brief Outage - AMPATH Provider LANautilus FIU033WSA1SP4NNUndetermined Vendor Resolved 2021-08-04 05:42:41 2021-08-04 05:43:00 0 days 0 hr 0 min
INC0088871 4 - Low2 - High Brief Outage - AMPATH Provider LANautilus FIU034WFORSP4NNUndetermined Vendor On Hold 2021-08-04 16:28:01 2021-08-04 16:31:21 0 days 0 hr 3 min
INC0088894 4 - Low2 - High Availability - AMPATH Provider LANautilus FIU030WMI2FORNNUndetermined Vendor In Progress 2021-08-04 18:32:42 2021-08-05 23:56:45 1 days 5 hr 24 min
INC0088889 4 - Low2 - High Brief Outage - AMPATH Provider LANautilus FIU026UMI2SA1NNUndetermined Vendor Resolved 2021-08-04 20:14:15 2021-08-04 20:14:16 0 days 0 hr 0 min
INC0088954 4 - Low2 - High Stability - AMPATH Provider LANautilus FIU030WMI2FORNNUndetermined Vendor In Progress 2021-08-05 17:23:48 2021-08-05 20:26:53 0 days 3 hr 3 min
INC0089058 4 - Low2 - High Availability - AMPATH Provider LANautilus FIU030WMI2FORNNUndetermined Vendor In Progress 2021-08-06 20:55:00
2021-08-10 02:04:06 		2021-08-07 21:43:00
2021-08-10 07:31:00 		1 days 0 hr 48 min
0 days 5 hr 26 min
INC0089103 2 - High2 - High Outage Resolved - AMPATH Provider LANautilus FIU036WPANSA1NNOther Vendor Resolved 2021-08-07 20:31:35 2021-08-08 01:30:00 0 days 4 hr 58 min
INC0089144 2 - High2 - High Outage Resolved - AMPATH Provider LANautilus FIU031WCRPPANNNHardware Vendor Resolved 2021-08-08 09:16:46 2021-08-09 07:44:07 0 days 22 hr 27 min
INC0089146 4 - Low2 - High Brief Outage - AMPATH Provider LANautilus FIU026UMI2SA1NNUndetermined Vendor In Progress 2021-08-08 19:31:17 2021-08-08 19:33:15 0 days 0 hr 1 min
INC0089153 4 - Low2 - High Brief Outage - AMPATH Provider LANautilus FIU034WFORSP4NNUndetermined Vendor In Progress 2021-08-08 21:51:06 2021-08-08 21:53:36 0 days 0 hr 2 min

Unscheduled Outages Detail


Ticket No.:INC0088732
Subject:Brief Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN
Source Of Impact: Vendor
Affected:FIU033WSA1SP4NN
Current State:Closed
Start Time:2021-08-02 19:33:34
End Time:2021-08-02 19:36:37
Outgoing Notification TextThe listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted. Updates will be provided when they are available.


Ticket No.:INC0088752
Subject:Outage Resolved - AMPATH Provider LANautilus FIU020UMI2SP3NN & FIU034WFORSP4NN
Source Of Impact: Vendor
Affected:FIU034WFORSP4NN
FIU020UMI2SP3NN
Current State:Closed
Start Time:2021-08-03 03:22:11
End Time:2021-08-03 06:30:11
Outgoing Notification TextThe listed asset was unavailable. LANautilus Engineers have been contacted and they have stated the outage was due a planned maintenance. This maintenance has ended.


Ticket No.:INC0088791
Subject:Brief Outage - AMPATH Provider LANautilus FIU034WFORSP4NN
Source Of Impact: Vendor
Affected:FIU034WFORSP4NN
Current State:Closed
Start Time:2021-08-03 14:48:59
End Time:2021-08-03 14:50:11
Outgoing Notification TextThe listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted. Updates will be provided when they are available.


Ticket No.:INC0088792
Subject:Brief Outage Resolved - AMPATH Provider LANautilus FIU020UMI2SP3NN
Source Of Impact: Vendor
Affected:FIU020UMI2SP3NN
Current State:Resolved
Start Time:2021-08-03 14:53:20
End Time:2021-08-03 14:59:38
Outgoing Notification TextThe listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted. Updates will be provided when they are available.


Ticket No.:INC0088793
Subject:Availability - AMPATH Provider LANautilus Various Circuits
Source Of Impact: Vendor
Affected:FIU035WMI2CRPNN
FIU030WMI2FORNN
FIU031WCRPPANNN
Current State:On Hold
Start Time:2021-08-03 15:23:29
End Time:2021-08-03 16:43:29
Outgoing Notification TextThe listed asset is unavailable. LANautilus Engineers have been contacted. Updates will be provided when they are available.


Ticket No.:INC0088814
Subject:Availability - AMPATH Provider LANautilus FIU030WMI2FORNN
Source Of Impact: Vendor
Affected:FIU030WMI2FORNN
Current State:On Hold
Start Time:2021-08-03 19:21:30
End Time:2021-08-03 20:44:15
Outgoing Notification TextThe listed asset is now available. LANautilus Engineers have been contacted. Updates will be provided when they are available.


Ticket No.:INC0088815
Subject:Brief Outage Resolved - AMPATH Provider LANautilus FIU034WFORSP4NN
Source Of Impact: Vendor
Affected:FIU034WFORSP4NN
Current State:Closed
Start Time:2021-08-03 19:43:02
End Time:2021-08-03 19:44:15
Outgoing Notification TextThe listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted. Updates will be provided when they are available.


Ticket No.:INC0088817
Subject:Brief Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN
Source Of Impact: Vendor
Affected:FIU026UMI2SA1NN
Current State:Closed
Start Time:2021-08-03 20:24:59
End Time:2021-08-03 20:30:25
Outgoing Notification TextThe listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted. Updates will be provided when they are available.


Ticket No.:INC0088842
Subject:Brief Outage - AMPATH Provider LANautilus FIU033WSA1SP4NN
Source Of Impact: Vendor
Affected:FIU033WSA1SP4NN
Current State:Resolved
Start Time:2021-08-04 05:42:41
End Time:2021-08-04 05:43:00
Outgoing Notification TextThe listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted. Updates will be provided when they are available.


Ticket No.:INC0088871
Subject:Brief Outage - AMPATH Provider LANautilus FIU034WFORSP4NN
Source Of Impact: Vendor
Affected:FIU034WFORSP4NN
Current State:On Hold
Start Time:2021-08-04 16:28:01
End Time:2021-08-04 16:31:21
Outgoing Notification TextThe listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted. Updates will be provided when they are available.


Ticket No.:INC0088894
Subject:Availability - AMPATH Provider LANautilus FIU030WMI2FORNN
Source Of Impact: Vendor
Affected:FIU030WMI2FORNN
Current State:In Progress
Start Time:2021-08-04 18:32:42
End Time:2021-08-05 23:56:45
Outgoing Notification TextThe listed asset is now available. LANautilus Engineers have been contacted. Updates will be provided when they are available.


Ticket No.:INC0088889
Subject:Brief Outage - AMPATH Provider LANautilus FIU026UMI2SA1NN
Source Of Impact: Vendor
Affected:FIU026UMI2SA1NN
Current State:Resolved
Start Time:2021-08-04 20:14:15
End Time:2021-08-04 20:14:16
Outgoing Notification TextThe listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted. Updates will be provided when they are available.


Ticket No.:INC0088954
Subject:Stability - AMPATH Provider LANautilus FIU030WMI2FORNN
Source Of Impact: Vendor
Affected:FIU030WMI2FORNN
Current State:In Progress
Start Time:2021-08-05 17:23:48
End Time:2021-08-05 20:26:53
Outgoing Notification TextThe listed asset are now stable. LANautilus Engineers have been contacted. Updates will be provided when they are available.


Ticket No.:INC0089058
Subject:Availability - AMPATH Provider LANautilus FIU030WMI2FORNN
Source Of Impact: Vendor
Affected:FIU030WMI2FORNN
Current State:In Progress
Start Time:2021-08-06 20:55:00
End Time:2021-08-07 21:43:00
Outgoing Notification TextThe listed asset is now available. LANautilus Engineers have been contacted. Updates will be provided when they are available.


Ticket No.:INC0089103
Subject:Outage Resolved - AMPATH Provider LANautilus FIU036WPANSA1NN
Source Of Impact: Vendor
Affected:FIU036WPANSA1NN
Current State:Resolved
Start Time:2021-08-07 20:31:35
End Time:2021-08-08 01:30:00
Outgoing Notification TextThe listed asset is available. LANautilus Engineers have been contacted. The reason for outage was caused due to a fiber cut from vandalism between Valparaiso and Santaigo, in chile. Repairs have been completed and no further outages are expected.


Ticket No.:INC0089144
Subject:Outage Resolved - AMPATH Provider LANautilus FIU031WCRPPANNN
Source Of Impact: Vendor
Affected:FIU031WCRPPANNN
Current State:Resolved
Start Time:2021-08-08 09:16:46
End Time:2021-08-09 07:44:07
Outgoing Notification TextThe listed asset was unavailable. LANautilus Engineers have been contacted and they have stated the outage was due to a hardware event. A faulty cable has been replaced. No further outages are expected.


Ticket No.:INC0089146
Subject:Brief Outage - AMPATH Provider LANautilus FIU026UMI2SA1NN
Source Of Impact: Vendor
Affected:FIU026UMI2SA1NN
Current State:In Progress
Start Time:2021-08-08 19:31:17
End Time:2021-08-08 19:33:15
Outgoing Notification TextThe listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted. Updates will be provided when they are available.


Ticket No.:INC0089153
Subject:Brief Outage - AMPATH Provider LANautilus FIU034WFORSP4NN
Source Of Impact: Vendor
Affected:FIU034WFORSP4NN
Current State:In Progress
Start Time:2021-08-08 21:51:06
End Time:2021-08-08 21:53:36
Outgoing Notification TextThe listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted. Updates will be provided when they are available.


Scheduled Maintenances Summary

Ticket Number Customer Impact Network Impact Title Maintenance Type Source Of Impact Current State Start Time (UTC) End Time (UTC) Duration
CHG0053500 Maintenance Completed 1 of 3 - AMPATH Provider LANautilus FIU034WFORSP4NN Circuit Vendor Closed 2021-08-04 06:49:172021-08-04 07:59:18 0 days 1 hr 10 min
CHG0053501 Maintenance Completed 2 of 3 - AMPATH Provider LANautilus FIU034WFORSP4NN Circuit Vendor Closed 2021-08-05 08:09:282021-08-05 09:21:28 0 days 1 hr 12 min

Scheduled Maintenances Detail


Ticket No.:CHG0053500
Subject:Maintenance Completed 1 of 3 - AMPATH Provider LANautilus FIU034WFORSP4NN
Source Of Impact: Vendor
Affected:FIU034WFORSP4NN
Current State:Closed
Start Time:2021-08-04 06:49:17
End Time:2021-08-04 07:59:18
Outgoing Notification TextThe listed asset was unavailable while vendor engineers performed hardware replacement. This maintenance has been completed.


Ticket No.:CHG0053501
Subject:Maintenance Completed 2 of 3 - AMPATH Provider LANautilus FIU034WFORSP4NN
Source Of Impact: Vendor
Affected:FIU034WFORSP4NN
Current State:Closed
Start Time:2021-08-05 08:09:28
End Time:2021-08-05 09:21:28
Outgoing Notification TextThe listed asset were unavailable while vendor engineers performed hardware replacement. This maintenance has been completed.


Downtime and Availability


AMPATH NodesDown TimeReporting Period Availability52 Week Availability
BocaRaton-NE4-1-100 hr 00 min100.00000% 100.00000%
j480.ampath.net00 hr 00 min100.00000% 100.00000%
WS-Ai-MI3-100 hr 00 min100.00000% 100.00000%
WS-Ai-MI1-100 hr 00 min100.00000% 100.00000%
Miami-NE3-1-100 hr 00 min100.00000% 100.00000%
j480-2.ampath.net00 hr 00 min100.00000% 100.00000%
Aggregate AMPATH Core Nodes0 days 0 hr 0 min 100.00000% 100.00000%

AMPATH Backbone CircuitsDown TimeReporting Period Availability52 Week Availability
FIU033WSA1SP4NN0 hr 3 min 99.96660% 97.20978%
AMP-miami-miami-GIGE-0150000 hr 00 min 100.00000% 100.00000%
FIU030WMI2FORNN1 days 9 hr 53 min 79.82371% 99.60231%
FIU015TCARMI2NN00 hr 00 min 100.00000% 100.00000%
SACS/FIU_RNP/FTZ-SGN/100G_FP300 hr 00 min 100.00000% 99.74315%
MON- FIU/MI3-SP3_WAVE-00100 hr 00 min 100.00000% 100.00000%
AMP-JACKSONVILLE-MIAMI-100GE-0150200 hr 00 min 100.00000% 99.62651%
FIU036WPANSA1NN4 hr 58 min 97.03951% 99.47809%
AMPATH-BOCA-MIAMI-DF00 hr 00 min 100.00000% 99.86339%
FIU020UMI2SP3NN3 hr 14 min 98.07242% 99.64082%
MON- FIU/FTZ-MI3_WAVE-00300 hr 00 min 100.00000% 99.99981%
FIU005XMI2SP1NN-VC4-8c00 hr 00 min 100.00000% 100.00000%
FIU034WFORSP4NN5 hr 38 min 96.64417% 99.23505%
AMP-JACKSONVILLE-MIAMI-100GE-0150300 hr 00 min 100.00000% 98.23753%
FIU026UMI2SA1NN0 hr 7 min 99.92642% 97.35677%
FIU031WCRPPANNN16 hr 3 min 90.44426% 99.53696%
FIU035WMI2CRPNN1 hr 20 min 99.20635% 99.05480%
Aggregate All AMPATH Backbone Circuits2 days 17 hr 18 min 97.71314% 99.32853%

Availablity by Service

AMPATH Backbone CircuitsDown TimeReporting Period Availability52 Week Availability

Upcoming Scheduled Maintenances

Ticket No.:CHG0053446
Subject:Maintenance - AMPATH Provider Crown Castle
Source Of Impact: Vendor
Affected:AMPATH-BOCA-MIAMI-DF
Start Time:2021-08-28 04:00:00
End Time:2021-08-29 04:00:00
Outgoing Notification TextThe affected listed below will be unavailable due to vendor maintenance. The entire maintenance window is reserved.


Ticket No.:CHG0053351
Subject:Maintenance - AMPATH Provider Crown Castle
Source Of Impact: Vendor
Affected:AMPATH-BOCA-MIAMI-DF
Start Time:2021-10-12 04:00:00
End Time:2021-10-12 10:00:00
Outgoing Notification TextThe affected listed below will be unavailable due to vendor maintenance. The entire maintenance window is reserved.