AMPATH Network Operations Report
2021-07-12 - 2021-07-18

AMPATH Network Operations Center

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Unscheduled Outages Summary

Incident Number Customer Impact Network Impact Title Outage Type Source of Impact Current State Start Time (UTC) End Time (UTC) Duration
INC0087288 4 - Low2 - High Brief Outage Resolved - AMPATH LANautilus Circuit FIU033WSA1SP4NNUnannounced Maintenance Vendor Resolved 2021-07-13 10:22:38 2021-07-13 10:22:39 0 days 0 hr 0 min
INC0087291 4 - Low2 - High Brief Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NNUnannounced Maintenance Vendor Closed 2021-07-13 12:02:33 2021-07-13 12:02:39 0 days 0 hr 0 min
INC0087368 4 - Low2 - High Brief Outage Resolved - AMPATH LANautilus Circuit FIU034WFORSP4NNCircuit - Bumped Fiber Vendor Resolved 2021-07-14 04:56:29 2021-07-14 04:56:30 0 days 0 hr 0 min
INC0087376 4 - Low2 - High Brief Outage Resolved - AMPATH LANautilus Circuit FIU033WSA1SP4NNUnannounced Maintenance Vendor Resolved 2021-07-14 10:41:37 2021-07-14 10:41:38 0 days 0 hr 0 min
INC0087483 4 - Low2 - High Brief Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NNUndetermined Vendor Closed 2021-07-15 14:30:25 2021-07-15 14:30:26 0 days 0 hr 0 min
INC0087508 4 - Low2 - High Brief Outage Resolved - AMPATH Provider LANautilus FIU020UMI2SP3NNUndetermined Vendor Resolved 2021-07-15 18:38:22 2021-07-15 18:38:35 0 days 0 hr 0 min
INC0087549 2 - High2 - High Outage Resolved - AMPATH Provider LANautilus FIU036WPANSA1NNCircuit - Cut Fiber Vendor Resolved 2021-07-16 07:08:29 2021-07-16 16:33:40 0 days 9 hr 25 min
INC0087637 4 - Low2 - High Brief Outage - AMPATH Provider LANautilus FIU026UMI2SA1NNUndetermined Vendor On Hold 2021-07-17 19:34:45 2021-07-17 19:34:46 0 days 0 hr 0 min

Unscheduled Outages Detail


Ticket No.:INC0087288
Subject:Brief Outage Resolved - AMPATH LANautilus Circuit FIU033WSA1SP4NN
Source Of Impact: Vendor
Affected:FIU033WSA1SP4NN
Current State:Resolved
Start Time:2021-07-13 10:22:38
End Time:2021-07-13 10:22:39
Outgoing Notification TextThe listed assets are availble following a brief outage. LANautilus Engineers have been contacted but the reason for outage was maintenance.


Ticket No.:INC0087291
Subject:Brief Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN
Source Of Impact: Vendor
Affected:FIU033WSA1SP4NN
Current State:Closed
Start Time:2021-07-13 12:02:33
End Time:2021-07-13 12:02:39
Outgoing Notification TextThe listed asset is available following a brief outage. LANautilus Engineers concluded that the reason for the outage was due to maintenance. No further outages are expected.


Ticket No.:INC0087368
Subject:Brief Outage Resolved - AMPATH LANautilus Circuit FIU034WFORSP4NN
Source Of Impact: Vendor
Affected:FIU034WFORSP4NN
Current State:Resolved
Start Time:2021-07-14 04:56:29
End Time:2021-07-14 04:56:30
Outgoing Notification TextThe listed assets are available following a brief outage. LANautilus Engineers have reported the circuit was affected by a protection switch between Santos, Brazil and Sao Paulo, Brazil.


Ticket No.:INC0087376
Subject:Brief Outage Resolved - AMPATH LANautilus Circuit FIU033WSA1SP4NN
Source Of Impact: Vendor
Affected:FIU033WSA1SP4NN
Current State:Resolved
Start Time:2021-07-14 10:41:37
End Time:2021-07-14 10:41:38
Outgoing Notification TextThe listed assets are available following a brief outage. LANautilus Engineers have reported the outage is due to maintenance that ended at 12:00 UTC. No further outages are expected.


Ticket No.:INC0087483
Subject:Brief Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN
Source Of Impact: Vendor
Affected:FIU033WSA1SP4NN
Current State:Closed
Start Time:2021-07-15 14:30:25
End Time:2021-07-15 14:30:26
Outgoing Notification TextThe listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted. The reason for the outage was undetermined


Ticket No.:INC0087508
Subject:Brief Outage Resolved - AMPATH Provider LANautilus FIU020UMI2SP3NN
Source Of Impact: Vendor
Affected:FIU020UMI2SP3NN
Current State:Resolved
Start Time:2021-07-15 18:38:22
End Time:2021-07-15 18:38:35
Outgoing Notification TextThe listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted. The reason for the outage is undetermined.


Ticket No.:INC0087549
Subject:Outage Resolved - AMPATH Provider LANautilus FIU036WPANSA1NN
Source Of Impact: Vendor
Affected:FIU036WPANSA1NN
Current State:Resolved
Start Time:2021-07-16 07:08:29
End Time:2021-07-16 16:33:40
Outgoing Notification TextThe listed asset is available. LANautilus Engineers report the outage was due to a fiber cut between Santiago and Leyda, Chile. Repair works are now complete. No further outages are expected.


Ticket No.:INC0087637
Subject:Brief Outage - AMPATH Provider LANautilus FIU026UMI2SA1NN
Source Of Impact: Vendor
Affected:FIU026UMI2SA1NN
Current State:On Hold
Start Time:2021-07-17 19:34:45
End Time:2021-07-17 19:34:46
Outgoing Notification TextThe listed asset is available following a brief outage. LANautilus Engineers have been contacted.Updates will be provided as they are received.


Scheduled Maintenances Summary

Ticket Number Customer Impact Network Impact Title Maintenance Type Source Of Impact Current State Start Time (UTC) End Time (UTC) Duration
CHG0052892 Maintenance 1 of 2 Completed - AMPATH Backbone JACKSONVILLE-MIAMI (Primary) Circuit Vendor Closed 2021-07-14 04:20:272021-07-14 07:30:26 0 days 3 hr 9 min

Scheduled Maintenances Detail


Ticket No.:CHG0052892
Subject:Maintenance 1 of 2 Completed - AMPATH Backbone JACKSONVILLE-MIAMI (Primary)
Source Of Impact: Vendor
Affected:AMP-JACKSONVILLE-MIAMI-100GE-01502
Current State:Closed
Start Time:2021-07-14 04:20:27
End Time:2021-07-14 07:30:26
Outgoing Notification Text**Maintenance 1 of 2 The affected listed below is now available after the vendor maintenance concluded.


Downtime and Availability


AMPATH NodesDown TimeReporting Period Availability52 Week Availability
BocaRaton-NE4-1-100 hr 00 min100.00000% 100.00000%
j480.ampath.net00 hr 00 min100.00000% 100.00000%
WS-Ai-MI3-100 hr 00 min100.00000% 100.00000%
WS-Ai-MI1-100 hr 00 min100.00000% 100.00000%
Miami-NE3-1-100 hr 00 min100.00000% 100.00000%
j480-2.ampath.net00 hr 00 min100.00000% 100.00000%
Aggregate AMPATH Core Nodes0 days 0 hr 0 min 100.00000% 100.00000%

AMPATH Backbone CircuitsDown TimeReporting Period Availability52 Week Availability
FIU033WSA1SP4NN0 hr 0 min 99.99851% 97.12774%
MON- FIU/FTZ-MI3_WAVE-00300 hr 00 min 100.00000% 99.99981%
FIU030WMI2FORNN00 hr 00 min 100.00000% 99.98819%
FIU034WFORSP4NN0 hr 0 min 99.99983% 99.28340%
FIU015TCARMI2NN00 hr 00 min 100.00000% 100.00000%
AMP-JACKSONVILLE-MIAMI-100GE-0150300 hr 00 min 100.00000% 98.23753%
SACS/FIU_RNP/FTZ-SGN/100G_FP300 hr 00 min 100.00000% 99.74315%
FIU026UMI2SA1NN0 hr 0 min 99.99983% 97.24351%
MON- FIU/MI3-SP3_WAVE-00100 hr 00 min 100.00000% 100.00000%
AMP-JACKSONVILLE-MIAMI-100GE-015023 hr 9 min 98.11524% 99.62709%
FIU031WCRPPANNN00 hr 00 min 100.00000% 99.71972%
FIU035WMI2CRPNN00 hr 00 min 100.00000% 99.06998%
FIU036WPANSA1NN9 hr 25 min 94.39301% 99.57532%
AMPATH-BOCA-MIAMI-DF00 hr 00 min 100.00000% 99.86339%
FIU020UMI2SP3NN0 hr 0 min 99.99785% 99.54108%
Aggregate All AMPATH Backbone Circuits0 days 12 hr 35 min 99.50028% 99.26799%

Availablity by Service

AMPATH Backbone CircuitsDown TimeReporting Period Availability52 Week Availability

Upcoming Scheduled Maintenances

Ticket No.:CHG0053039
Subject:Maintenance - AMPATH Backbone JACKSONVILLE-MIAMI (Primary)
Source Of Impact: Vendor
Affected:AMP-JACKSONVILLE-MIAMI-100GE-01502
Start Time:2021-07-20 04:00:00
End Time:2021-07-20 10:00:00
Outgoing Notification TextThe affected listed below will be unavailable as the vendor maintenance . An outage is expected but the entire maintenance window is reserved.


Ticket No.:CHG0052852
Subject:Maintenance - AMPATH Provider Crown Castle
Source Of Impact: Vendor
Affected:AMPATH-BOCA-MIAMI-DF
Start Time:2021-07-24 04:00:00
End Time:2021-07-24 10:00:00
Outgoing Notification TextThe affected listed below will be unavailable due to vendor maintenance. The entire maintenance window is reserved.