AMPATH Network Operations Report
2021-05-31 - 2021-06-06

AMPATH Network Operations Center

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Unscheduled Outages Summary

Incident Number Customer Impact Network Impact Title Outage Type Source of Impact Current State Start Time (UTC) End Time (UTC) Duration
INC0084100 4 - Low2 - High Brief Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NNUndetermined Vendor Closed 2021-05-31 15:57:51 2021-05-31 15:57:52 0 days 0 hr 0 min
INC0084108 2 - High2 - High Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NNCircuit - Cut Fiber Vendor Resolved 2021-05-31 20:00:56 2021-05-31 21:29:57 0 days 1 hr 29 min
INC0084168 4 - Low2 - High Brief Outage - AMPATH Circuit FIU-RNP-SACSUndetermined Vendor Resolved 2021-06-01 14:02:18 2021-06-01 14:34:44 0 days 0 hr 32 min
INC0084208 4 - Low2 - High Brief Outage - AMPATH Provider LANautilus FIU026UMI2SA1NNUndetermined Vendor Closed 2021-06-01 22:00:02
2021-06-01 23:42:00 		2021-06-01 22:01:02
2021-06-01 23:42:02 		0 days 0 hr 1 min
0 days 0 hr 0 min
INC0084212 2 - High2 - High Outage Resolved - AMPATH Provider LANautilus FIU034WFORSP4NNCircuit - Cut Fiber Vendor Resolved 2021-06-01 22:36:06 2021-06-02 11:03:18 0 days 12 hr 27 min
INC0084272 2 - High2 - High Stability - AMPATH Circuit FIU-RNP-SACSUndetermined Vendor Resolved 2021-06-02 22:04:48
2021-06-02 22:49:48 		2021-06-02 22:09:48
2021-06-03 08:15:49 		0 days 0 hr 5 min
0 days 9 hr 26 min
INC0084343 4 - Low2 - High Brief Outage Resolved - AMPATH Provider LANautilus FIU020UMI2SP3NNHardware Vendor Resolved 2021-06-03 16:44:01
2021-06-04 12:49:03 		2021-06-03 16:44:02
2021-06-04 12:49:04 		0 days 0 hr 0 min
0 days 0 hr 0 min
INC0084369 4 - Low2 - High Brief Outage - AMPATH Core Node Andeslight2 Power - Commercial Power Internal On Hold 2021-06-03 20:13:11 2021-06-03 20:25:25 0 days 0 hr 12 min
INC0084413 4 - Low2 - High Brief Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NNHardware Vendor Closed 2021-06-04 12:49:15 2021-06-04 12:49:16 0 days 0 hr 0 min
INC0084420 4 - Low2 - High Brief Outage Resolved - AMPATH Provider LANautilus Undetermined Vendor Closed 2021-06-04 15:01:06 2021-06-04 15:01:07 0 days 0 hr 0 min
INC0084422 4 - Low2 - High Brief Outage - AMPATH Circuit FIU-RNP-SACSUndetermined Vendor Resolved 2021-06-04 15:03:55 2021-06-04 15:08:56 0 days 0 hr 5 min
INC0084429 4 - Low2 - High Brief Outage - AMPATH Provider LANautilus FIU026UMI2SA1NNUndetermined Vendor Closed 2021-06-04 16:03:12 2021-06-04 16:03:13 0 days 0 hr 0 min
INC0084436 4 - Low2 - High Brief Outage - AMPATH Provider LANautilus FIU026UMI2SA1NNUndetermined Vendor On Hold 2021-06-04 16:56:11 2021-06-04 16:56:12 0 days 0 hr 0 min
INC0084444 2 - High2 - High Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NNCircuit - Cut Fiber Vendor Closed 2021-06-04 16:56:12 2021-06-05 04:50:20 0 days 11 hr 54 min
INC0084490 2 - High2 - High Availability - AMPATH Circuit FIU-RNP-SACSUndetermined Vendor On Hold 2021-06-05 12:15:45 2021-06-05 14:08:47 0 days 1 hr 53 min
INC0084498 4 - Low2 - High Brief Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NNCircuit - Cut Fiber Vendor Closed 2021-06-05 13:29:35 2021-06-05 13:29:36 0 days 0 hr 0 min
INC0084500 4 - Low2 - High Brief Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NNCircuit - Cut Fiber Vendor Closed 2021-06-05 13:36:41 2021-06-05 13:36:42 0 days 0 hr 0 min
INC0084504 2 - High2 - High Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NNCircuit - Cut Fiber Vendor Closed 2021-06-05 15:14:42 2021-06-05 18:43:25 0 days 3 hr 28 min

Unscheduled Outages Detail


Ticket No.:INC0084100
Subject:Brief Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN
Source Of Impact: Vendor
Affected:FIU026UMI2SA1NN
Current State:Closed
Start Time:2021-05-31 15:57:51
End Time:2021-05-31 15:57:52
Outgoing Notification TextThe listed asset is available following a brief outage. AMPATH and LANautilus Engineers were contacted. The reason for the outage was undetermined and no further outages are anticipated.


Ticket No.:INC0084108
Subject:Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN
Source Of Impact: Vendor
Affected:FIU026UMI2SA1NN
Current State:Resolved
Start Time:2021-05-31 20:00:56
End Time:2021-05-31 21:29:57
Outgoing Notification TextThe listed asset is available. LANautilus Engineers have been contacted. The reason for outage was due to a fiber cut between Santiago, Chile and Valparaiso, Chile which has since been repaired. No further outages are expected.


Ticket No.:INC0084168
Subject:Brief Outage - AMPATH Circuit FIU-RNP-SACS
Source Of Impact: Vendor
Affected:SACS/FIU_RNP/FTZ-SGN/100G_FP3
Current State:Resolved
Start Time:2021-06-01 14:02:18
End Time:2021-06-01 14:34:44
Outgoing Notification TextThe affected is currently unavailable. RNP engineers are being contacted. The cause of the outage is currently undetermined.


Ticket No.:INC0084208
Subject:Brief Outage - AMPATH Provider LANautilus FIU026UMI2SA1NN
Source Of Impact: Vendor
Affected:FIU026UMI2SA1NN
Current State:Closed
Start Time:2021-06-01 22:00:02
End Time:2021-06-01 22:01:02
Outgoing Notification TextThe listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted. Updates will be provided when they are available.


Ticket No.:INC0084212
Subject:Outage Resolved - AMPATH Provider LANautilus FIU034WFORSP4NN
Source Of Impact: Vendor
Affected:FIU034WFORSP4NN
Current State:Resolved
Start Time:2021-06-01 22:36:06
End Time:2021-06-02 11:03:18
Outgoing Notification TextThe listed asset is available. LANautilus Engineers have determined services were impacted by a fiber cut. Repairs have been completed and no further outages are expected.


Ticket No.:INC0084272
Subject:Stability - AMPATH Circuit FIU-RNP-SACS
Source Of Impact: Vendor
Affected:SACS/FIU_RNP/FTZ-SGN/100G_FP3
Current State:Resolved
Start Time:2021-06-02 22:04:48
End Time:2021-06-02 22:09:48
Outgoing Notification TextThe affected is currently available. RNP engineers have been contacted. The cause of the outage is currently undetermined.


Ticket No.:INC0084343
Subject:Brief Outage Resolved - AMPATH Provider LANautilus FIU020UMI2SP3NN
Source Of Impact: Vendor
Affected:FIU020UMI2SP3NN
Current State:Resolved
Start Time:2021-06-03 16:44:01
End Time:2021-06-03 16:44:02
Outgoing Notification TextThe listed asset is available following a brief outage. LANautilus Engineers have been contacted. The reason for the outage was due to a brief degradation in Sao Paulo, Brazil. No further outages are expected.


Ticket No.:INC0084369
Subject:Brief Outage - AMPATH Core Node Andeslight2
Source Of Impact: Internal
Affected:Andeslight2
FIU036WPANSA1NN
FIU033WSA1SP4NN
FIU026UMI2SA1NN
REUNA-to-JAPAN
NRAO-AURA
Current State:On Hold
Start Time:2021-06-03 20:13:11
End Time:2021-06-03 20:25:25
Outgoing Notification TextThe listed assets were briefly unavailable. Ampath engineers have been contacted. Updates will be provided as they are received.


Ticket No.:INC0084413
Subject:Brief Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN
Source Of Impact: Vendor
Affected:FIU033WSA1SP4NN
Current State:Closed
Start Time:2021-06-04 12:49:15
End Time:2021-06-04 12:49:16
Outgoing Notification TextThe listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted. The reason for the outage was due to a brief degradation in Sao Paulo, Brazil. No further outages are expected.


Ticket No.:INC0084420
Subject:Brief Outage Resolved - AMPATH Provider LANautilus
Source Of Impact: Vendor
Affected:FIU020UMI2SP3NN
Current State:Closed
Start Time:2021-06-04 15:01:06
End Time:2021-06-04 15:01:07
Outgoing Notification TextThe listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted. The reason for the outage was undetermined


Ticket No.:INC0084422
Subject:Brief Outage - AMPATH Circuit FIU-RNP-SACS
Source Of Impact: Vendor
Affected:SACS/FIU_RNP/FTZ-SGN/100G_FP3
Current State:Resolved
Start Time:2021-06-04 15:03:55
End Time:2021-06-04 15:08:56
Outgoing Notification TextThe affected is currently available following a brief outage. RNP engineers are being contacted. The cause of the outage is currently undetermined.


Ticket No.:INC0084429
Subject:Brief Outage - AMPATH Provider LANautilus FIU026UMI2SA1NN
Source Of Impact: Vendor
Affected:FIU026UMI2SA1NN
Current State:Closed
Start Time:2021-06-04 16:03:12
End Time:2021-06-04 16:03:13
Outgoing Notification TextThe listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted. Updates will be provided when they are available.


Ticket No.:INC0084436
Subject:Brief Outage - AMPATH Provider LANautilus FIU026UMI2SA1NN
Source Of Impact: Vendor
Affected:FIU026UMI2SA1NN
Current State:On Hold
Start Time:2021-06-04 16:56:11
End Time:2021-06-04 16:56:12
Outgoing Notification TextThe listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted. Updates will be provided when they are available.


Ticket No.:INC0084444
Subject:Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN
Source Of Impact: Vendor
Affected:FIU026UMI2SA1NN
Current State:Closed
Start Time:2021-06-04 16:56:12
End Time:2021-06-05 04:50:20
Outgoing Notification TextThe listed asset is unavailable. LANautilus nas determined services are impacted fiber cut between Valparaiso, Chile and Santiago, Chile. Repairs are complete. No further outages are expected.


Ticket No.:INC0084490
Subject:Availability - AMPATH Circuit FIU-RNP-SACS
Source Of Impact: Vendor
Affected:SACS/FIU_RNP/FTZ-SGN/100G_FP3
Current State:On Hold
Start Time:2021-06-05 12:15:45
End Time:2021-06-05 14:08:47
Outgoing Notification TextThe affected is currently available. RNP engineers are being contacted. The cause of the outage is currently undetermined.


Ticket No.:INC0084498
Subject:Brief Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN
Source Of Impact: Vendor
Affected:FIU026UMI2SA1NN
Current State:Closed
Start Time:2021-06-05 13:29:35
End Time:2021-06-05 13:29:36
Outgoing Notification TextThe listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted.The reason for the outage was due to a fiber cut between Valparaiso, Chile and Santiago, Chile.


Ticket No.:INC0084500
Subject:Brief Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN
Source Of Impact: Vendor
Affected:FIU026UMI2SA1NN
Current State:Closed
Start Time:2021-06-05 13:36:41
End Time:2021-06-05 13:36:42
Outgoing Notification TextThe listed asset is available following a brief outage. The reason for the brief outage was due to a fiber cut between Valparaiso, Chile and Santiago, Chile


Ticket No.:INC0084504
Subject:Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN
Source Of Impact: Vendor
Affected:FIU026UMI2SA1NN
Current State:Closed
Start Time:2021-06-05 15:14:42
End Time:2021-06-05 18:43:25
Outgoing Notification TextThe listed asset is available. The reason for the outage is due to a fiber cut between Valparaiso, Chile and Santiago, Chile. The fiber was repaired to restore service to a stable condition


Scheduled Maintenances Summary

Ticket Number Customer Impact Network Impact Title Maintenance Type Source Of Impact Current State Start Time (UTC) End Time (UTC) Duration

Scheduled Maintenances Detail


None during this report period

Downtime and Availability


AMPATH NodesDown TimeReporting Period Availability52 Week Availability
BocaRaton-NE4-1-100 hr 00 min100.00000% 100.00000%
j480.ampath.net00 hr 00 min100.00000% 100.00000%
WS-Ai-MI3-100 hr 00 min100.00000% 100.00000%
WS-Ai-MI1-100 hr 00 min100.00000% 100.00000%
Miami-NE3-1-100 hr 00 min100.00000% 100.00000%
j480-2.ampath.net00 hr 00 min100.00000% 100.00000%
Aggregate AMPATH Core Nodes0 days 0 hr 0 min 100.00000% 100.00000%

AMPATH Backbone CircuitsDown TimeReporting Period Availability52 Week Availability
FIU033WSA1SP4NN0 hr 12 min 99.87847% 97.09483%
MON- FIU/FTZ-MI3_WAVE-00300 hr 00 min 100.00000% 99.99981%
FIU030WMI2FORNN00 hr 00 min 100.00000% 99.98815%
FIU034WFORSP4NN12 hr 27 min 92.58729% 98.98086%
FIU015TCARMI2NN00 hr 00 min 100.00000% 100.00000%
AMP-JACKSONVILLE-MIAMI-100GE-0150300 hr 00 min 100.00000% 98.23753%
SACS/FIU_RNP/FTZ-SGN/100G_FP312 hr 1 min 92.84225% 99.86310%
FIU026UMI2SA1NN17 hr 5 min 89.82918% 97.02658%
MON- FIU/MI3-SP3_WAVE-00100 hr 00 min 100.00000% 100.00000%
AMP-JACKSONVILLE-MIAMI-100GE-0150200 hr 00 min 100.00000% 99.70282%
FIU031WCRPPANNN00 hr 00 min 100.00000% 99.71972%
FIU035WMI2CRPNN00 hr 00 min 100.00000% 99.08384%
FIU036WPANSA1NN0 hr 12 min 99.87864% 99.61685%
AMPATH-BOCA-MIAMI-DF00 hr 00 min 100.00000% 99.86339%
FIU020UMI2SP3NN0 hr 0 min 99.99950% 99.54199%
Aggregate All AMPATH Backbone Circuits1 days 17 hr 58 min 98.33436% 99.24796%

Availablity by Service

AMPATH Backbone CircuitsDown TimeReporting Period Availability52 Week Availability

Upcoming Scheduled Maintenances

Ticket No.:CHG0051358
Subject:Maintenance - AMPATH Provider Crown Castle
Source Of Impact: Vendor
Affected:AMPATH-BOCA-MIAMI-DF
Start Time:2021-06-26 04:00:00
End Time:2021-06-27 03:45:00
Outgoing Notification TextThe affected listed below will be unavailable due to vendor maintenance. The entire maintenance window is reserved.