AMPATH Network Operations Report
2021-05-24 - 2021-05-30
AMPATH Network Operations Center
| Connector | Type | Date | Sponsor |
|---|
None
None
None
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0083657 | 2 - High | 2 - High | Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN | Unannounced Maintenance | Vendor | Closed | 2021-05-25 04:28:51 | 2021-05-25 11:37:55 | 0 days 7 hr 9 min |
| INC0083705 | 4 - Low | 2 - High | Brief Outage - AMPATH Provider LANautilus FIU026UMI2SA1NN | Undetermined | Vendor | Closed | 2021-05-25 18:26:57 | 2021-05-25 18:26:58 | 0 days 0 hr 0 min |
| INC0083767 | 4 - Low | 2 - High | Brief Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN | Undetermined | Vendor | Closed | 2021-05-26 15:08:58 | 2021-05-26 15:09:01 | 0 days 0 hr 0 min |
| INC0083775 | 2 - High | 2 - High | Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN | Circuit - Cut Fiber | Vendor | Closed | 2021-05-26 16:44:12 | 2021-05-26 22:17:16 | 0 days 5 hr 33 min |
| INC0083719 | 4 - Low | 2 - High | Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN | Hardware | Vendor | Resolved | 2021-05-25 23:04:50
2021-05-27 12:32:31 |
2021-05-26 19:53:07
2021-05-31 12:32:40 |
0 days 20 hr 48 min
4 days 0 hr 0 min |
| INC0083759 | 4 - Low | 2 - High | Brief Outage - AMPATH Backbone Circuit JACKSONVILLE-MIAMI (Secondary) | Undetermined | Vendor | On Hold | 2021-05-26 14:06:10 | 2021-05-26 14:06:11 | 0 days 0 hr 0 min |
| INC0083773 | 4 - Low | 2 - High | Outage Resolved - AMPATH Provider LANautilus FIU020UMI2SP3NN | Undetermined | Vendor | Closed | 2021-05-26 15:36:28 | 2021-05-26 15:36:30 | 0 days 0 hr 0 min |
| INC0083779 | 4 - Low | 2 - High | Brief Outage Resolved- AMPATH Provider LANautilus FIU034WFORSP4NN | Undetermined | Vendor | Closed | 2021-05-26 17:47:32 | 2021-05-26 17:47:33 | 0 days 0 hr 0 min |
| INC0083851 | 4 - Low | 2 - High | Brief Outage - AMPATH Provider LANautilus FIU034WFORSP4NN | Undetermined | Vendor | Closed | 2021-05-27 13:55:40 | 2021-05-27 13:55:41 | 0 days 0 hr 0 min |
| INC0083913 | 2 - High | 2 - High | Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN | Circuit - Cut Fiber | Vendor | Closed | 2021-05-28 05:09:12 | 2021-05-28 19:12:40 | 0 days 14 hr 3 min |
| INC0084016 | 4 - Low | 2 - High | Brief Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN | Undetermined | Vendor | Resolved | 2021-05-29 18:37:46 | 2021-05-29 18:37:47 | 0 days 0 hr 0 min |
| INC0084056 | 4 - Low | 2 - High | Brief Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN | Undetermined | Vendor | Resolved | 2021-05-30 19:10:09 | 2021-05-30 19:10:11 | 0 days 0 hr 0 min |
| Ticket No.: | INC0083657 |
| Subject: | Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN |
| Source Of Impact: | Vendor |
| Affected: | FIU026UMI2SA1NN |
| Current State: | Closed |
| Start Time: | 2021-05-25 04:28:51 |
| End Time: | 2021-05-25 11:37:55 |
| Outgoing Notification Text | The listed asset is available. LANautilus Engineers stated the outage is due to scheduled maintenance. Maintenance has been completed and no further outages are anticipated. |
| Ticket No.: | INC0083705 |
| Subject: | Brief Outage - AMPATH Provider LANautilus FIU026UMI2SA1NN |
| Source Of Impact: | Vendor |
| Affected: | FIU026UMI2SA1NN |
| Current State: | Closed |
| Start Time: | 2021-05-25 18:26:57 |
| End Time: | 2021-05-25 18:26:58 |
| Outgoing Notification Text | The listed asset is available following a brief outage. AMPATH and LANautilus Engineers reported the reason for the outage is indeterminate. |
| Ticket No.: | INC0083767 |
| Subject: | Brief Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN |
| Source Of Impact: | Vendor |
| Affected: | FIU026UMI2SA1NN |
| Current State: | Closed |
| Start Time: | 2021-05-26 15:08:58 |
| End Time: | 2021-05-26 15:09:01 |
| Outgoing Notification Text | The listed asset is available following a brief outage. AMPATH and LANautilus Engineers were contacted however the reason for the outage is undetermined. No further outages are anticipated. |
| Ticket No.: | INC0083775 |
| Subject: | Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN |
| Source Of Impact: | Vendor |
| Affected: | FIU026UMI2SA1NN |
| Current State: | Closed |
| Start Time: | 2021-05-26 16:44:12 |
| End Time: | 2021-05-26 22:17:16 |
| Outgoing Notification Text | The listed asset is available. LANautilus Engineers have been contacted. The reason for the outage was due to a fiber cut in Valparaiso, Chile. Repair works are complete. No further outages are expected. |
| Ticket No.: | INC0083719 |
| Subject: | Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN |
| Source Of Impact: | Vendor |
| Affected: | FIU033WSA1SP4NN |
| Current State: | Resolved |
| Start Time: | 2021-05-25 23:04:50 |
| End Time: | 2021-05-26 19:53:07 |
| Outgoing Notification Text | The listed asset is available. LANautilus Engineers identified a blocked port in Santiago. LANautilus Engineers unblocked the port thereby resolving the outage. No further outages are anticipated. |
| Ticket No.: | INC0083759 |
| Subject: | Brief Outage - AMPATH Backbone Circuit JACKSONVILLE-MIAMI (Secondary) |
| Source Of Impact: | Vendor |
| Affected: | AMP-JACKSONVILLE-MIAMI-100GE-01503 |
| Current State: | On Hold |
| Start Time: | 2021-05-26 14:06:10 |
| End Time: | 2021-05-26 14:06:11 |
| Outgoing Notification Text | The listed asset is available following a brief outage. FIU Engineers have been contacted. Updates will be provided when they are available. |
| Ticket No.: | INC0083773 |
| Subject: | Outage Resolved - AMPATH Provider LANautilus FIU020UMI2SP3NN |
| Source Of Impact: | Vendor |
| Affected: | FIU020UMI2SP3NN |
| Current State: | Closed |
| Start Time: | 2021-05-26 15:36:28 |
| End Time: | 2021-05-26 15:36:30 |
| Outgoing Notification Text | The listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted. The reason for the outage is undetermined. |
| Ticket No.: | INC0083779 |
| Subject: | Brief Outage Resolved- AMPATH Provider LANautilus FIU034WFORSP4NN |
| Source Of Impact: | Vendor |
| Affected: | FIU034WFORSP4NN |
| Current State: | Closed |
| Start Time: | 2021-05-26 17:47:32 |
| End Time: | 2021-05-26 17:47:33 |
| Outgoing Notification Text | The listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted. The reason for the outage is undetermined |
| Ticket No.: | INC0083851 |
| Subject: | Brief Outage - AMPATH Provider LANautilus FIU034WFORSP4NN |
| Source Of Impact: | Vendor |
| Affected: | FIU034WFORSP4NN |
| Current State: | Closed |
| Start Time: | 2021-05-27 13:55:40 |
| End Time: | 2021-05-27 13:55:41 |
| Outgoing Notification Text | The listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted. The reason for the outage is undetermined |
| Ticket No.: | INC0083913 |
| Subject: | Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN |
| Source Of Impact: | Vendor |
| Affected: | FIU026UMI2SA1NN |
| Current State: | Closed |
| Start Time: | 2021-05-28 05:09:12 |
| End Time: | 2021-05-28 19:12:40 |
| Outgoing Notification Text | The listed asset is available. LANautilus Engineers have been contacted. The reason for the outage was due to a fiber cut caused by rodent chew on the cable . Field techs have installed a new splice and repaired the fiber. Services are now restored. No further outages are expected. |
| Ticket No.: | INC0084016 |
| Subject: | Brief Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN |
| Source Of Impact: | Vendor |
| Affected: | FIU026UMI2SA1NN |
| Current State: | Resolved |
| Start Time: | 2021-05-29 18:37:46 |
| End Time: | 2021-05-29 18:37:47 |
| Outgoing Notification Text | The listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted. The reason for outage was undetermined. No further outages are expected. |
| Ticket No.: | INC0084056 |
| Subject: | Brief Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN |
| Source Of Impact: | Vendor |
| Affected: | FIU026UMI2SA1NN |
| Current State: | Resolved |
| Start Time: | 2021-05-30 19:10:09 |
| End Time: | 2021-05-30 19:10:11 |
| Outgoing Notification Text | The listed asset is available following a brief outage. LANautilus Engineers determined the outage was due a brief degradation in Santiago, Chile. Due to its briefness, they were unable to determine its cause and it was resolved before they could take action. No further outages are expected. |
| Ticket Number | Customer Impact | Network Impact | Title | Maintenance Type | Source Of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| CHG0051703 | Maintenance 1 of 2 Complete - AMPATH Circuit JACKSONVILLE-MIAMI (Secondary) | Circuit | Vendor | Closed | 2021-05-27 04:00:00 | 2021-05-27 10:00:00 | 0 days 6 hr 0 min | ||
| CHG0051704 | Maintenance 2 of 2 Complete - AMPATH Backbone JACKSONVILLE-MIAMI (Secondary) | Circuit | Vendor | Closed | 2021-05-28 04:08:20 | 2021-05-28 07:25:20 | 0 days 3 hr 17 min | ||
| Ticket No.: | CHG0051703 |
| Subject: | Maintenance 1 of 2 Complete - AMPATH Circuit JACKSONVILLE-MIAMI (Secondary) |
| Source Of Impact: | Vendor |
| Affected: | AMP-JACKSONVILLE-MIAMI-100GE-01503 |
| Current State: | Closed |
| Start Time: | 2021-05-27 04:00:00 |
| End Time: | 2021-05-27 10:00:00 |
| Outgoing Notification Text | The affected listed remained available during vendor maintenance. The maintenance is complete |
| Ticket No.: | CHG0051704 |
| Subject: | Maintenance 2 of 2 Complete - AMPATH Backbone JACKSONVILLE-MIAMI (Secondary) |
| Source Of Impact: | Vendor |
| Affected: | AMP-JACKSONVILLE-MIAMI-100GE-01503 |
| Current State: | Closed |
| Start Time: | 2021-05-28 04:08:20 |
| End Time: | 2021-05-28 07:25:20 |
| Outgoing Notification Text | The affected listed below is available after vendor maintenance . The maintenance is complete |
| AMPATH Nodes | Down Time | Reporting Period Availability | 52 Week Availability |
| BocaRaton-NE4-1-1 | 00 hr 00 min | 100.00000% | 100.00000% |
| j480.ampath.net | 00 hr 00 min | 100.00000% | 100.00000% |
| WS-Ai-MI3-1 | 00 hr 00 min | 100.00000% | 100.00000% |
| WS-Ai-MI1-1 | 00 hr 00 min | 100.00000% | 100.00000% |
| Miami-NE3-1-1 | 00 hr 00 min | 100.00000% | 100.00000% |
| j480-2.ampath.net | 00 hr 00 min | 100.00000% | 100.00000% |
| Aggregate AMPATH Core Nodes | 0 days 0 hr 0 min | 100.00000% | 100.00000% |
| AMPATH Backbone Circuits | Down Time | Reporting Period Availability | 52 Week Availability |
| FIU033WSA1SP4NN | 4 days 8 hr 15 min | 37.93889% | 97.23978% |
| MON- FIU/FTZ-MI3_WAVE-003 | 00 hr 00 min | 100.00000% | 99.99981% |
| FIU030WMI2FORNN | 00 hr 00 min | 100.00000% | 99.98815% |
| FIU034WFORSP4NN | 0 hr 0 min | 99.99967% | 99.12260% |
| FIU015TCARMI2NN | 00 hr 00 min | 100.00000% | 100.00000% |
| AMP-JACKSONVILLE-MIAMI-100GE-01503 | 9 hr 17 min | 94.47403% | 98.23753% |
| SACS/FIU_RNP/FTZ-SGN/100G_FP3 | 00 hr 00 min | 100.00000% | 100.00000% |
| FIU026UMI2SA1NN | 1 days 2 hr 45 min | 84.07024% | 97.16988% |
| MON- FIU/MI3-SP3_WAVE-001 | 00 hr 00 min | 100.00000% | 100.00000% |
| AMP-JACKSONVILLE-MIAMI-100GE-01502 | 00 hr 00 min | 100.00000% | 99.70282% |
| FIU031WCRPPANNN | 00 hr 00 min | 100.00000% | 99.71972% |
| FIU035WMI2CRPNN | 00 hr 00 min | 100.00000% | 99.08384% |
| FIU036WPANSA1NN | 00 hr 00 min | 100.00000% | 99.61918% |
| AMPATH-BOCA-MIAMI-DF | 00 hr 00 min | 100.00000% | 99.86339% |
| FIU020UMI2SP3NN | 0 hr 0 min | 99.99967% | 99.36252% |
| Aggregate All AMPATH Backbone Circuits | 5 days 20 hr 18 min | 94.43217% | 99.27395% |
| AMPATH Backbone Circuits | Down Time | Reporting Period Availability | 52 Week Availability |
| Ticket No.: | CHG0051358 |
| Subject: | Maintenance - AMPATH Provider Crown Castle |
| Source Of Impact: | Vendor |
| Affected: | AMPATH-BOCA-MIAMI-DF |
| Start Time: | 2021-06-26 04:00:00 |
| End Time: | 2021-06-27 03:45:00 |
| Outgoing Notification Text | The affected listed below will be unavailable due to vendor maintenance. The entire maintenance window is reserved. |