AMPATH Network Operations Report
2021-04-19 - 2021-04-25

AMPATH Network Operations Center

New Connections

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Upgrades

None


New Services


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Other


None


Unscheduled Outages Summary

Incident Number Customer Impact Network Impact Title Outage Type Source of Impact Current State Start Time (UTC) End Time (UTC) Duration
INC0081073 4 - Low2 - High Brief Outage Resolved - LANautilus Circuits FIU020UMI2SP3NN and FIU033WSA1SP4NNCircuit - Damaged Fiber Vendor Resolved 2021-04-19 02:12:07 2021-04-19 02:12:32 0 days 0 hr 0 min
INC0081074 2 - High2 - High Availability - AMPATH LANautilus Circuit FIU034WFORSP4NNCircuit - Cut Fiber Vendor Resolved 2021-04-19 02:12:11 2021-04-19 11:13:14 0 days 9 hr 1 min
INC0081095 2 - High2 - High Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NNCircuit - Other Vendor Resolved 2021-04-19 14:00:34 2021-04-19 20:34:12 0 days 6 hr 33 min
INC0081146 2 - High2 - High Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NNHardware Vendor Closed 2021-04-20 07:52:31 2021-04-20 09:38:31 0 days 1 hr 46 min
INC0081162 4 - Low2 - High Brief Outage - AMPATH Provider LANautilus FIU034WFORSP4NNUndetermined Vendor Resolved 2021-04-20 14:00:32 2021-04-20 14:00:34 0 days 0 hr 0 min
INC0081184 2 - High2 - High Availability - AMPATH Provider LANautilus FIU034WFORSP4NNUndetermined Vendor Resolved 2021-04-20 17:46:27
2021-04-20 19:20:09 		2021-04-20 17:46:29
2021-04-20 23:07:30 		0 days 0 hr 0 min
0 days 3 hr 47 min
INC0081248 2 - High2 - High Outage Resolved - AMPATH LANautilus Circuit FIU033WSA1SP4NNUndetermined Vendor Resolved 2021-04-21 09:07:31 2021-04-21 10:13:32 0 days 1 hr 6 min
INC0081310 4 - Low2 - High Brief Outage Resolved - AMPATH Provider LANautilus FIU034WFORSP4NNUnannounced Maintenance Vendor Closed 2021-04-22 02:58:41 2021-04-22 03:10:31 0 days 0 hr 11 min
INC0081535 2 - High2 - High Outage Resolved - AMPATH LANautilus Circuit FIU026UMI2SA1NNCircuit - Cut Fiber Vendor Resolved 2021-04-25 07:52:23 2021-04-25 15:07:36 0 days 7 hr 15 min

Unscheduled Outages Detail


Ticket No.:INC0081073
Subject:Brief Outage Resolved - LANautilus Circuits FIU020UMI2SP3NN and FIU033WSA1SP4NN
Source Of Impact: Vendor
Affected:FIU020UMI2SP3NN
FIU033WSA1SP4NN
Current State:Resolved
Start Time:2021-04-19 02:12:07
End Time:2021-04-19 02:12:32
Outgoing Notification TextThe listed assets are available following a brief outage. LANautilus Engineers reported the outage was caused by a fiber cut.


Ticket No.:INC0081074
Subject:Availability - AMPATH LANautilus Circuit FIU034WFORSP4NN
Source Of Impact: Vendor
Affected:FIU034WFORSP4NN
Current State:Resolved
Start Time:2021-04-19 02:12:11
End Time:2021-04-19 11:13:14
Outgoing Notification TextThe listed asset is now available. LANautilus Engineers have reported the outage was due to a fiber cut. Further updates will be provided as they become available.


Ticket No.:INC0081095
Subject:Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN
Source Of Impact: Vendor
Affected:FIU033WSA1SP4NN
Current State:Resolved
Start Time:2021-04-19 14:00:34
End Time:2021-04-19 20:34:12
Outgoing Notification TextThe listed asset is available. LANautilus Engineers have been contacted. The reason for the outage was fiber degregation. No further outages are anticipated.


Ticket No.:INC0081146
Subject:Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN
Source Of Impact: Vendor
Affected:FIU033WSA1SP4NN
Current State:Closed
Start Time:2021-04-20 07:52:31
End Time:2021-04-20 09:38:31
Outgoing Notification TextThe listed assets are currently available. LANautilus Engineers have been contacted. The reason for the outage was a hardware failure. Services have been restored and no further outages are expected.


Ticket No.:INC0081162
Subject:Brief Outage - AMPATH Provider LANautilus FIU034WFORSP4NN
Source Of Impact: Vendor
Affected:FIU034WFORSP4NN
Current State:Resolved
Start Time:2021-04-20 14:00:32
End Time:2021-04-20 14:00:34
Outgoing Notification TextThe listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted. Updates will be provided when they are available.


Ticket No.:INC0081184
Subject:Availability - AMPATH Provider LANautilus FIU034WFORSP4NN
Source Of Impact: Vendor
Affected:FIU034WFORSP4NN
Current State:Resolved
Start Time:2021-04-20 17:46:27
End Time:2021-04-20 17:46:29
Outgoing Notification TextThe listed asset is now now available. LANautilus Engineers determined the outage was caused by degradation in Brasil. Updates will be provided when they are available.


Ticket No.:INC0081248
Subject:Outage Resolved - AMPATH LANautilus Circuit FIU033WSA1SP4NN
Source Of Impact: Vendor
Affected:FIU033WSA1SP4NN
Current State:Resolved
Start Time:2021-04-21 09:07:31
End Time:2021-04-21 10:13:32
Outgoing Notification TextThe listed assets are unavailable. LANautilus Engineers have been contacted but the reason for outage is pending.


Ticket No.:INC0081310
Subject:Brief Outage Resolved - AMPATH Provider LANautilus FIU034WFORSP4NN
Source Of Impact: Vendor
Affected:FIU034WFORSP4NN
Current State:Closed
Start Time:2021-04-22 02:58:41
End Time:2021-04-22 03:10:31
Outgoing Notification TextThe following assets are available. LANautilus engineers identifed the outage to a maintenance. Maintenance has been completed and no further impact is expected.


Ticket No.:INC0081535
Subject:Outage Resolved - AMPATH LANautilus Circuit FIU026UMI2SA1NN
Source Of Impact: Vendor
Affected:FIU026UMI2SA1NN
Current State:Resolved
Start Time:2021-04-25 07:52:23
End Time:2021-04-25 15:07:36
Outgoing Notification TextThe listed assets are available. LANautilus Engineers have reported the outage was due to a fiber cut in Santiago, Chile. Repairs have been completed. No further outages are anticipated.


Scheduled Maintenances Summary

Ticket Number Customer Impact Network Impact Title Maintenance Type Source Of Impact Current State Start Time (UTC) End Time (UTC) Duration
CHG0051104 Emergency Maintenance Complete - AMPATH Circuit JACKSONVILLE-MIAMI Circuit Vendor Closed 2021-04-23 03:11:272021-04-23 04:15:28 0 days 1 hr 4 min

Scheduled Maintenances Detail


Ticket No.:CHG0051104
Subject:Emergency Maintenance Complete - AMPATH Circuit JACKSONVILLE-MIAMI
Source Of Impact: Vendor
Affected:AMP-JACKSONVILLE-MIAMI-100GE-01502
Current State:Closed
Start Time:2021-04-23 03:11:27
End Time:2021-04-23 04:15:28
Outgoing Notification TextThe affected listed is available as the FLR Engineers performed emergency maintenance to swap an optical line card in Melbourne Florida. The maintenance is complete.


Downtime and Availability


AMPATH NodesDown TimeReporting Period Availability52 Week Availability
BocaRaton-NE4-1-100 hr 00 min100.00000% 100.00000%
j480.ampath.net00 hr 00 min100.00000% 100.00000%
WS-Ai-MI3-100 hr 00 min100.00000% 100.00000%
WS-Ai-MI1-100 hr 00 min100.00000% 100.00000%
Miami-NE3-1-100 hr 00 min100.00000% 100.00000%
j480-2.ampath.net00 hr 00 min100.00000% 100.00000%
Aggregate AMPATH Core Nodes0 days 0 hr 0 min 100.00000% 100.00000%

AMPATH Backbone CircuitsDown TimeReporting Period Availability52 Week Availability
FIU033WSA1SP4NN9 hr 26 min 94.38425% 98.32099%
MON- FIU/FTZ-MI3_WAVE-00300 hr 00 min 100.00000% 99.99981%
FIU030WMI2FORNN00 hr 00 min 100.00000% 99.98815%
FIU034WFORSP4NN13 hr 0 min 92.25892% 99.09558%
FIU015TCARMI2NN00 hr 00 min 100.00000% 100.00000%
AMP-JACKSONVILLE-MIAMI-100GE-0150300 hr 00 min 100.00000% 98.92239%
SACS/FIU_RNP/FTZ-SGN/100G_FP300 hr 00 min 100.00000% 100.00000%
FIU026UMI2SA1NN7 hr 15 min 95.68237% 97.61025%
MON- FIU/MI3-SP3_WAVE-00100 hr 00 min 100.00000% 100.00000%
AMP-JACKSONVILLE-MIAMI-100GE-015021 hr 4 min 99.36491% 99.70283%
FIU031WCRPPANNN00 hr 00 min 100.00000% 99.72191%
FIU035WMI2CRPNN00 hr 00 min 100.00000% 99.06901%
FIU036WPANSA1NN00 hr 00 min 100.00000% 99.71773%
AMPATH-BOCA-MIAMI-DF00 hr 00 min 100.00000% 99.86339%
FIU020UMI2SP3NN0 hr 0 min 99.99587% 99.21613%
Aggregate All AMPATH Backbone Circuits1 days 6 hr 46 min 98.77909% 99.41521%

Availablity by Service

AMPATH Backbone CircuitsDown TimeReporting Period Availability52 Week Availability

Upcoming Scheduled Maintenances

None Currently Planned