AMPATH Network Operations Report
2021-01-25 - 2021-01-31

AMPATH Network Operations Center

New Connections

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Upgrades

None


New Services


None


Other


None


Unscheduled Outages Summary

Incident Number Customer Impact Network Impact Title Outage Type Source of Impact Current State Start Time (UTC) End Time (UTC) Duration

INC0074512 4 - Low4 - Low Brief Outage - AMAPTH LANautilus Circuit FIU033WSA1SP4NNUndetermined Undetermined Closed 2021-01-25 07:13:55 2021-01-25 07:13:56 0 days 0 hr 0 min
INC0074556 4 - Low2 - High Brief Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NNCircuit - Other Vendor Closed 2021-01-25 17:15:00 2021-01-25 17:16:00 0 days 0 hr 1 min
INC0074605 2 - High2 - High Outage Resolved - AMPATH LANautilus Circuit FIU026UMI2SA1NNCircuit - Vandalism Vendor Resolved 2021-01-26 03:34:48 2021-01-26 09:25:56 0 days 5 hr 51 min
INC0074640 4 - Low2 - High Brief Outage - AMPATH Provider LANautilus FIU034WFORSP4NNUndetermined Vendor Closed 2021-01-26 14:18:00 2021-01-26 14:19:00 0 days 0 hr 1 min
INC0074735 4 - Low2 - High Brief Outage - AMPATH Backbone Circuit JACKSONVILLE-MIAMI (Primary)Investigating Vendor In Progress 2021-01-27 15:12:55 2021-01-27 15:13:00 0 days 0 hr 0 min
INC0074762 4 - Low2 - High Brief Outage - AMPATH Provider LANautilus FIU033WSA1SP4NNUndetermined Vendor Closed 2021-01-27 15:41:00 2021-01-27 15:42:00 0 days 0 hr 1 min
INC0074746 4 - Low2 - High Brief Outage - AMPATH Provider LANautilus VariousUndetermined Vendor Closed 2021-01-27 17:23:47 2021-01-27 17:24:00 0 days 0 hr 0 min
INC0074835 2 - High2 - High Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NNHardware Vendor Closed 2021-01-28 18:22:09 2021-01-28 21:10:09 0 days 2 hr 48 min
INC0074943 4 - Low2 - High Brief Outage - AMPATH Provider LANautilus FIU033WSA1SP4NNUndetermined Vendor Resolved 2021-01-29 20:24:10 2021-01-29 20:24:11 0 days 0 hr 0 min
INC0074945 2 - High2 - High Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NNCircuit - Cut Fiber Vendor Resolved 2021-01-29 20:57:48 2021-01-30 01:15:48 0 days 4 hr 18 min

Unscheduled Outages Detail


Ticket No.:INC0074512
Subject:Brief Outage - AMAPTH LANautilus Circuit FIU033WSA1SP4NN
Source Of Impact: Undetermined
Affected:FIU033WSA1SP4NN
Current State:Closed
Start Time:2021-01-25 07:13:55
End Time:2021-01-25 07:13:56
Outgoing Notification TextThe listed asset is available following a brief outage. Vendor Engineers have been contacted but the reason for the outage is pending.


Ticket No.:INC0074556
Subject:Brief Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN
Source Of Impact: Vendor
Affected:FIU033WSA1SP4NN
Current State:Closed
Start Time:2021-01-25 17:15:00
End Time:2021-01-25 17:16:00
Outgoing Notification TextThe listed asset is available following a brief outage. LANautilus Engineers isolated the issue to a span switch in Buenos Aires. No further impact is expected.


Ticket No.:INC0074605
Subject:Outage Resolved - AMPATH LANautilus Circuit FIU026UMI2SA1NN
Source Of Impact: Vendor
Affected:FIU026UMI2SA1NN
Current State:Resolved
Start Time:2021-01-26 03:34:48
End Time:2021-01-26 09:25:56
Outgoing Notification TextThe listed assets are now available. LANautilus Engineers have reported the outage was due to a fiber cut between Quillota and Ciudad De Los Valles, Chile due to vandalism. Repairs were completed and services have restored.


Ticket No.:INC0074640
Subject:Brief Outage - AMPATH Provider LANautilus FIU034WFORSP4NN
Source Of Impact: Vendor
Affected:FIU034WFORSP4NN
Current State:Closed
Start Time:2021-01-26 14:18:00
End Time:2021-01-26 14:19:00
Outgoing Notification TextThe listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted. Updates will be provided when they are available.


Ticket No.:INC0074735
Subject:Brief Outage - AMPATH Backbone Circuit JACKSONVILLE-MIAMI (Primary)
Source Of Impact: Vendor
Affected:AMP-JACKSONVILLE-MIAMI-100GE-01502
Current State:In Progress
Start Time:2021-01-27 15:12:55
End Time:2021-01-27 15:13:00
Outgoing Notification TextThe listed asset is available following a brief outage. FIU Engineers have been contacted. Updates will be provided when they are available.


Ticket No.:INC0074762
Subject:Brief Outage - AMPATH Provider LANautilus FIU033WSA1SP4NN
Source Of Impact: Vendor
Affected:FIU033WSA1SP4NN
Current State:Closed
Start Time:2021-01-27 15:41:00
End Time:2021-01-27 15:42:00
Outgoing Notification TextThe listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted. Updates will be provided when they are available.


Ticket No.:INC0074746
Subject:Brief Outage - AMPATH Provider LANautilus Various
Source Of Impact: Vendor
Affected:FIU020UMI2SP3NN
FIU033WSA1SP4NN
FIU034WFORSP4NN
Current State:Closed
Start Time:2021-01-27 17:23:47
End Time:2021-01-27 17:24:00
Outgoing Notification TextThe listed assets are available following a brief outage. AMPATH and LANautilus Engineers have been contacted. Updates will be provided when they are available.


Ticket No.:INC0074835
Subject:Outage Resolved - AMPATH Provider LANautilus FIU033WSA1SP4NN
Source Of Impact: Vendor
Affected:FIU033WSA1SP4NN
Current State:Closed
Start Time:2021-01-28 18:22:09
End Time:2021-01-28 21:10:09
Outgoing Notification TextThe listed asset is available. LANautilus Engineers identified a faulty card in Santos, Brasil. A physical reset has restored service.


Ticket No.:INC0074943
Subject:Brief Outage - AMPATH Provider LANautilus FIU033WSA1SP4NN
Source Of Impact: Vendor
Affected:FIU033WSA1SP4NN
Current State:Resolved
Start Time:2021-01-29 20:24:10
End Time:2021-01-29 20:24:11
Outgoing Notification TextThe listed asset is available following a brief outage. AMPATH and LANautilus Engineers have been contacted. Updates will be provided when they are available.


Ticket No.:INC0074945
Subject:Outage Resolved - AMPATH Provider LANautilus FIU026UMI2SA1NN
Source Of Impact: Vendor
Affected:FIU026UMI2SA1NN
Current State:Resolved
Start Time:2021-01-29 20:57:48
End Time:2021-01-30 01:15:48
Outgoing Notification TextThe listed asset is available. LANautilus Engineers have been contacted and they have stated the out is due to a fiber event in Valparaiso, Chile. Repair have been completed and all services are available.


Scheduled Maintenances Summary

Ticket Number Customer Impact Network Impact Title Maintenance Type Source Of Impact Current State Start Time (UTC) End Time (UTC) Duration


Scheduled Maintenances Detail


None during this report period

Downtime and Availability



AMPATH NodesDown TimeReporting Period Availability52 Week Availability
BocaRaton-NE4-1-100 hr 00 min100.00000% 100.00000%
j480.ampath.net00 hr 00 min100.00000% 99.97393%
WS-Ai-MI3-100 hr 00 min100.00000% 100.00000%
WS-Ai-MI1-100 hr 00 min100.00000% 100.00000%
Miami-NE3-1-100 hr 00 min100.00000% 100.00000%
j480-2.ampath.net00 hr 00 min100.00000% 100.00000%

Aggregate AMPATH Core Nodes0 days 0 hr 0 min 100.00000% 99.99565%

AMPATH Backbone CircuitsDown TimeReporting Period Availability52 Week Availability
FIU033WSA1SP4NN2 hr 50 min 98.31101% 98.78142%
MON- FIU/FTZ-MI3_WAVE-00300 hr 00 min 100.00000% 99.99981%
FIU030WMI2FORNN00 hr 00 min 100.00000% 99.58644%
FIU034WFORSP4NN0 hr 1 min 99.98793% 98.99528%
FIU015TCARMI2NN00 hr 00 min 100.00000% 100.00000%
AMP-JACKSONVILLE-MIAMI-100GE-0150300 hr 00 min 100.00000% 99.26704%
SACS/FIU_RNP/FTZ-SGN/100G_FP300 hr 00 min 100.00000% 100.00000%
FIU026UMI2SA1NN10 hr 9 min 93.95700% 97.45620%
MON- FIU/MI3-SP3_WAVE-00100 hr 00 min 100.00000% 100.00000%
AMP-JACKSONVILLE-MIAMI-100GE-015020 hr 0 min 99.99917% 99.79594%
FIU031WCRPPANNN00 hr 00 min 100.00000% 99.89633%
FIU035WMI2CRPNN00 hr 00 min 100.00000% 99.28802%
FIU036WPANSA1NN00 hr 00 min 100.00000% 99.71850%
AMPATH-BOCA-MIAMI-DF00 hr 00 min 100.00000% 99.86376%
FIU020UMI2SP3NN0 hr 0 min 99.99785% 98.83609%

Aggregate All AMPATH Backbone Circuits0 days 13 hr 0 min 99.48353% 99.43232%

Availablity by Service

AMPATH Backbone CircuitsDown TimeReporting Period Availability52 Week Availability


Upcoming Scheduled Maintenances

Ticket No.:CHG0048532
Subject:Maintenance - AMPATH Provider Crown Castle
Source Of Impact: Vendor
Affected:AMPATH-BOCA-MIAMI-DF
Start Time:2021-02-05 05:00:00
End Time:2021-02-05 11:00:00
Outgoing Notification TextThe affected listed below will be unavailable as the provider Crown Castle performs circuit reloacation maintenance. The entire maintenance window is reserved.