I-Light Network Operations Report
2022-09-30 - 2022-10-13
I-Light Network Operations Center
Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
---|---|---|---|---|---|---|---|---|---|
INC0122110 | 3 - Moderate | 3 - Moderate | Outage Resolved - I-Light Various Backbones | Circuit - Cut Fiber | Vendor | Closed | 2022-09-30 14:57:34 | 2022-10-01 18:48:19 | 1 days 3 hr 50 min |
INC0122340 | 3 - Moderate | 3 - Moderate | Outage Resolved - I-Light Backbone EVVL-NEWA | Circuit - Damaged Fiber | Vendor | Closed | 2022-10-03 21:28:42 | 2022-10-04 06:19:27 | 0 days 8 hr 50 min |
INC0122527 | 3 - Moderate | 3 - Moderate | Outage Resolved - I-Light Backbone FTWY-PARKVIEW | Circuit - Damaged Fiber | Vendor | Resolved | 2022-10-05 16:23:47 | 2022-10-06 06:14:23 | 0 days 13 hr 50 min |
INC0122687 | 3 - Moderate | 3 - Moderate | Availability - I-Light NNI to US Signal | Undetermined | Undetermined | Resolved | 2022-10-07 04:33:24 | 2022-10-07 05:46:18 | 0 days 1 hr 12 min |
INC0122998 | 3 - Moderate | 3 - Moderate | Outage Resolved - I-Light Various Backbones | Unannounced Maintenance | Vendor | Closed | 2022-10-11 04:41:52 | 2022-10-11 10:39:41 | 0 days 5 hr 57 min |
Ticket No.: | INC0122110 |
Subject: | Outage Resolved - I-Light Various Backbones |
Source Of Impact: | Vendor |
Affected: | ILN-DLPH-MTAY-FIBR-1507
Backbone LFYT-MTAY Backbone IPIU-SBND Backbone IPHE-IPIU Member Anderson University Member Ball State University Member Bethel University Member Earlham College Member Goshen College Member Holy Cross College MemberHuntington University Member Indiana Institute of Technology Ft. Wayne Member Indiana University East Member Indiana University Fort Wayne Member Indiana University Northwest Member Indiana University South Bend Member Indiana Wesleyan University Member Ivy Tech Connersville Member Ivy Tech East Chicago Member Ivy Tech Elkhart Member Ivy Tech Fort Wayne Member Ivy Tech Gary Member Ivy Tech Lafayette Member Ivy Tech Lawrenceburg Member Ivy Tech Marion Member Ivy Tech Michigan City Member Ivy Tech Muncie Member Ivy Tech Northwest Member Ivy Tech Richmond Member Ivy Tech South Bend Member Ivy Tech Valparaiso Member Ivy Tech Warsaw Member Manchester University - Ft. Wayne Campus Member Manchester University - North Manchester Campus Member Michiana Hematology Member Purdue Northwest Hammond Campus Member Purdue NorthWest Westville Campus Member Purdue Polytechnic Anderson Member Purdue Polytechnic Richmond Member Purdue Polytechnic South Bend Member Purdue University Ft. Wayne Member Trine University Member University of Notre Dame Member University of St. Francis Member Valparaiso University Member Wabash College Member WBAA PBS Station W. Lfyt Member WNIT - Michiana Public Broadcasting Corporation |
Current State: | Closed |
Start Time: | 2022-09-30 14:57:34 |
End Time: | 2022-10-01 18:48:19 |
Outgoing Notification Text | The affected listed is now available. Vendor Zayo Engineers were engaged for further investigation into root cause for the outage. They reported technicians and construction crews were able to splice and repair fiber in Morocco, IN that was damaged by third party construction. Traffic rerouted via redundant connections. |
Ticket No.: | INC0122340 |
Subject: | Outage Resolved - I-Light Backbone EVVL-NEWA |
Source Of Impact: | Vendor |
Affected: | ILN-EVVL-NEWA-100GE-24292
Backbone EVVL-NEWA Member Hanover College Member Indiana State University Member Indiana State University Federal Hall Member Indiana University Southeast Member Indiana University Southeast - Water Tower Square Member IU School of Medicine Health Science Member Ivy Tech Evansville Member Ivy Tech Madison Member Ivy Tech Sellersburg Member Oakland City University Member Rose Hulman Institute of Technology Member St. Mary of the Woods College Member University of Evansville Member University of Southern Indiana Member Vincennes University - Fort Branch Member Vincennes University - Jasper Member Vincennes University - Plainfield Member Vincennes University Aviation Member Vincennes University Lebanon Member Wabash College |
Current State: | Closed |
Start Time: | 2022-10-03 21:28:42 |
End Time: | 2022-10-04 06:19:27 |
Outgoing Notification Text | The affected listed is now available. Vendor Zayo Engineers were engaged and dispatched to repair fiber damage due to mowing. Technicians are hands off. No further outages are expected. Traffic rerouted via redundant connections. |
Ticket No.: | INC0122527 |
Subject: | Outage Resolved - I-Light Backbone FTWY-PARKVIEW |
Source Of Impact: | Vendor |
Affected: | ILN-FTWY-PARKVIEW-GIGE-24965
Backbone FTWY-PARKVIEW Member Huntington University Member Trine University-Parkview |
Current State: | Resolved |
Start Time: | 2022-10-05 16:23:47 |
End Time: | 2022-10-06 06:14:23 |
Outgoing Notification Text | The affected listed is now available. Vendor Zayo Engineers were engaged for further investigation into the root cause of the outage observed and found a fiber that had been flattened. Field crews have completed repairs and are hands off. No additional outages are expected. |
Ticket No.: | INC0122687 |
Subject: | Availability - I-Light NNI to US Signal |
Source Of Impact: | Undetermined |
Affected: | ILN-IPHE-IPHE-FIBR-25986
NNI to US Signal |
Current State: | Resolved |
Start Time: | 2022-10-07 04:33:24 |
End Time: | 2022-10-07 05:46:18 |
Outgoing Notification Text | I-Light's NNI to US Signal is now available. I-Light Engineers were engaged for further investigation; however, the reason for outage is undetermined. |
Ticket No.: | INC0122998 |
Subject: | Outage Resolved - I-Light Various Backbones |
Source Of Impact: | Vendor |
Affected: | bbsw.grccllg.ilight.net
ILN-GRCCLLG-IVYWRSW-10GE-23953 Backbone GRCCLLG-GRCCLLG Backbone GRCCLLG-IVYWRSW Backbone GRCCLLG-MNCHSTR Member Grace College Member Ivy Tech Warsaw Member Manchester University - North Manchester Campus |
Current State: | Closed |
Start Time: | 2022-10-11 04:41:52 |
End Time: | 2022-10-11 10:39:41 |
Outgoing Notification Text | The affected listed is now available. Vendor Zayo Engineers were engaged for further investigation into the root cause for the outage. They reported relocating and cutting over an existing legacy service and I-Light was not informed due to data integrity. |
Ticket No.: | CHG0063768 |
Subject: | Maintenance - I-Light Various Backbones |
Source Of Impact: | Vendor |
Affected: | Backbone GNCS-IPHE
Backbone GNCS-TRRH Backbone GNCS-ROSEHUL Backbone ISUFEDERAL-ROSEHUL Member Vincennes University Subaru Member Vincennes University Lebanon Member Vincennes University Jasper Member Vincennes University Fort Branch Member Vincennes University Aviation Member Vincennes University Plainfield Member University of Evansville Member Oakland City University Member Indiana University Southeast Water Tower Square Member Indiana University Southeast Member Wabash College Member St. Mary of the Woods College Member Rose Hulman Venture Member Rose Hulman Institute of Technology Member Ivy Tech Sellersburg Member Ivy Tech Madison Member Ivy Tech Evansville Member Indiana State University Federal Hall Member Indiana State University Member Hanover College Member DePauw University Member University of Southern Indiana Member IU School of Medicine Health Science |
Start Time: | 2022-10-18 04:01:00 |
End Time: | 2022-10-18 09:00:00 |
Outgoing Notification Text | The affected listed will be unavailable while Vendor Zayo Engineers perform maintenance to replace damaged fiber. An outage of up to five (5) hours is expected. The entire window is reserved. Traffic will reroute via redundant connections. |
Ticket No.: | CHG0063677 |
Subject: | Maintenance - I-Light Backbone KOKM-LFYT |
Source Of Impact: | Internal |
Affected: | Backbone KOKM-LFYT
Member Ivy Tech Kokomo Member Indiana University Kokomo Member Purdue Polytechnic Kokomo |
Start Time: | 2022-10-21 04:00:01 |
End Time: | 2022-10-21 10:00:00 |
Outgoing Notification Text | The affected listed will be unavailable while I-Light and Vendor Zayo Engineers perform maintenance to repair damaged fiber to clear extra loss on the span. The entire window is reserved. Traffic will reroute via redundant connections. |
Ticket No.: | CHG0063572 |
Subject: | Maintenance 3 of 4 - I-Light Member Ivy Tech Franklin |
Source Of Impact: | Vendor |
Affected: | Member Ivy Tech Franklin |
Start Time: | 2022-10-20 04:01:00 |
End Time: | 2022-10-20 09:00:00 |
Outgoing Notification Text | Member Ivy Tech Franklin will be unavailable while Vendor Zayo Engineers perform maintenance to conduct fiber cable relocation. An outage of up to five (5) hours is expected. The entire window is reserved. This is maintenance window 3 of 4. The fourth activity date is scheduled for Friday, October 21. 2022. |
Ticket No.: | CHG0063570 |
Subject: | Maintenance 1 of 4 - I-Light Member Ivy Tech Franklin |
Source Of Impact: | Vendor |
Affected: | Member Ivy Tech Franklin |
Start Time: | 2022-10-18 04:01:00 |
End Time: | 2022-10-18 09:00:00 |
Outgoing Notification Text | Member Ivy Tech Franklin will be unavailable while Vendor Zayo Engineers perform maintenance to conduct fiber cable relocation. An outage of up to five (5) hours is expected. The entire window is reserved. This is maintenance window 1 of 4. The second activity date is scheduled for Wednesday, October 19, 2022. The third activity date is scheduled for Thursday, October 20, 2022. The fourth activity date is scheduled for Friday, October 21. 2022. |
Ticket No.: | CHG0063571 |
Subject: | Maintenance 2 of 4 - I-Light Member Ivy Tech Franklin |
Source Of Impact: | Vendor |
Affected: | Member Ivy Tech Franklin |
Start Time: | 2022-10-19 04:01:00 |
End Time: | 2022-10-19 09:00:00 |
Outgoing Notification Text | Member Ivy Tech Franklin will be unavailable while Vendor Zayo Engineers perform maintenance to conduct fiber cable relocation. An outage of up to five (5) hours is expected. The entire window is reserved. This is maintenance window 2 of 4. The third activity date is scheduled for Thursday, October 20, 2022. The fourth activity date is scheduled for Friday, October 21. 2022. |
Ticket No.: | CHG0063451 |
Subject: | Maintenance - I-Light Member Ivy Tech Franklin |
Source Of Impact: | Vendor |
Affected: | Member Ivy Tech Franklin |
Start Time: | 2022-10-19 04:01:00 |
End Time: | 2022-10-19 09:00:00 |
Outgoing Notification Text | Member Ivy Tech Franklin will be unavailable while Vendor Zayo Engineers perform maintenance to repair a damaged splice case located at Shelbyville Road and Emerson Avenue in Indianapolis, IN. Work has to take place in order to improve network reliability and to prevent an unplanned outage. The estimated GPS location of work is LAT: 39.688115 LONG: -86.082551. An outage of up to five (5) hours is expected. The entire window is reserved. |
Ticket No.: | CHG0063606 |
Subject: | Maintenance 4 of 4 - I-Light Member Ivy Tech Franklin |
Source Of Impact: | Vendor |
Affected: | Member Ivy Tech Franklin |
Start Time: | 2022-10-21 04:01:00 |
End Time: | 2022-10-21 09:00:00 |
Outgoing Notification Text | Member Ivy Tech Franklin will be unavailable while Vendor Zayo Engineers perform maintenance to conduct fiber cable relocation. An outage of up to five (5) hours is expected. The entire window is reserved. This is maintenance window 4 of 4. |
Ticket No.: | CHG0063545 |
Subject: | Maintenance Completed - I-Light Various Backbones |
Source Of Impact: | Internal |
Affected: | Backbone LFYT-MTAY
Backbone IPHE-IPIU Backbone IPIU-SBND Member WNIT Michiana Public Broadcasting Corporation Member Michiana Hematology Member Valparaiso University Member University of St. Francis Member Huntington University Member Indiana Wesleyan University Member Purdue Polytechnic South Bend Member Purdue Polytechnic Richmond Member Purdue Northwest Westville Campus Member Ivy Tech Valparaiso Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech Fort Wayne Member Ivy Tech East Chicago Member Trine University Member University of Notre Dame Member Ivy Tech Richmond Member Indiana University East Member Ball State University Member Manchester University North Manchester Campus Member Manchester University Ft. Wayne Campus Member Ivy Tech Warsaw Member Ivy Tech Muncie Member Ivy Tech Marion Member Ivy Tech Lawrenceburg Member Ivy Tech Elkhart Member Indiana University Fort Wayne Member Wabash College Member Ivy Tech Lafayette Member Indiana Institute of Technology Ft. Wayne Member Holy Cross College Member Goshen College Member Purdue University Ft. Wayne Member Purdue Northwest Hammond Campus Member Ivy Tech Northwest Member Indiana University Northwest Member Earlham College Member Ivy Tech Connersville Member Bethel University Member Anderson University Member Purdue Polytechnic Anderson |
Start Time: | 2022-10-14 04:00:00 |
End Time: | 2022-10-14 08:00:00 |
Outgoing Notification Text | The affected listed were unavailable while I-Light Engineers performed maintenance to replace DLPH's shelf processor. Ciena found a potential issue and recommended the card be replaced. Maintenance has been completed. Traffic rerouted via redundant connections. |