I-Light Network Operations Report
2021-06-25 - 2021-07-08
I-Light Network Operations Center
| Incident Number | Customer Impact | Network Impact | Title | Outage Type | Source of Impact | Current State | Start Time (UTC) | End Time (UTC) | Duration |
|---|---|---|---|---|---|---|---|---|---|
| INC0086235 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Backbone MUNC-RCMD | Undetermined | Undetermined | Closed | 2021-06-29 03:02:51 | 2021-06-29 03:04:16 | 0 days 0 hr 1 min |
| INC0086306 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Backbone FTWY-SBND | Undetermined | Undetermined | Closed | 2021-06-29 21:08:32 | 2021-06-29 21:08:43 | 0 days 0 hr 0 min |
| INC0086334 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Backbone CLMB-CROT | Undetermined | Undetermined | Closed | 2021-06-30 03:04:28 | 2021-06-30 03:06:12 | 0 days 0 hr 1 min |
| INC0086360 | 3 - Moderate | 3 - Moderate | Brief Outage - I-Light Backbone FTWY-STFRNCS | Undetermined | Undetermined | Closed | 2021-06-30 13:50:46 | 2021-06-30 13:51:26 | 0 days 0 hr 0 min |
| INC0086749 | 2 - High | 2 - High | Outage Resolved - I-Light Backbone GARY-STAR | Circuit - Damaged Fiber | Vendor | Resolved | 2021-07-06 13:38:29 | 2021-07-07 00:39:16 | 0 days 11 hr 0 min |
| Ticket No.: | INC0086235 |
| Subject: | Brief Outage - I-Light Backbone MUNC-RCMD |
| Source Of Impact: | Undetermined |
| Affected: | ILN-MUNC-RCMD-10GE-24924
Backbone MUNC-RCMD Member Earlham College Member Indiana University East Member Ivy Tech Connersville Member Ivy Tech Lawrenceburg Member Ivy Tech Richmond |
| Current State: | Closed |
| Start Time: | 2021-06-29 03:02:51 |
| End Time: | 2021-06-29 03:04:16 |
| Outgoing Notification Text | Backbone MUNC-RCMD was briefly unavailable. I-Light Engineers were contacted and have requested further investigation via Vendor Zayo into the root cause for the outage. Further updates to be provided as they are made available. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0086306 |
| Subject: | Brief Outage - I-Light Backbone FTWY-SBND |
| Source Of Impact: | Undetermined |
| Affected: | ILN-FTWY-SBND-100GE-24305
Backbone FTWY-SBND Member Anderson University Member Ball State University Member Earlham College Member Huntington University Member IU Foundation Member Indiana Institute of Technology Ft. Wayne Member Indiana University East Member Indiana University Fort Wayne Member Indiana Wesleyan University Member Ivy Tech Connersville Member Ivy Tech Fort Wayne Member Ivy Tech Lawrenceburg Member Ivy Tech Marion Member Ivy Tech Muncie Member Ivy Tech Richmond Member Manchester University Ft. Wayne Campus Member Purdue Polytechnic Anderson Member Purdue University Member Purdue University Ft. Wayne Member Trine University Member University of St. Francis |
| Current State: | Closed |
| Start Time: | 2021-06-29 21:08:32 |
| End Time: | 2021-06-29 21:08:43 |
| Outgoing Notification Text | Backbone FTWY-SBND was briefly unavailable. I-Light Engineers were contacted and have requested further investigation via Vendor Zayo into the root cause for the outage. Further updates to be provided as they are made available. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0086334 |
| Subject: | Brief Outage - I-Light Backbone CLMB-CROT |
| Source Of Impact: | Undetermined |
| Affected: | ILN-CLMB-CROT-10GE-3836
Backbone CLMB-CROT Member Hanover College |
| Current State: | Closed |
| Start Time: | 2021-06-30 03:04:28 |
| End Time: | 2021-06-30 03:06:12 |
| Outgoing Notification Text | Backbone CLMB-CROT was briefly unavailable. I-Light Engineers were contacted and have requested further investigation via Vendor Zayo into the root cause for the outage. The reason for brief outage is undetermined at this time. Further updates to be provided as they are made available. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0086360 |
| Subject: | Brief Outage - I-Light Backbone FTWY-STFRNCS |
| Source Of Impact: | Undetermined |
| Affected: | ILN-FTWY-STFRNCS-LAG-25927
Backbone FTWY-STFRNCS Member Purdue University Ft. Wayne Member University of St. Francis |
| Current State: | Closed |
| Start Time: | 2021-06-30 13:50:46 |
| End Time: | 2021-06-30 13:51:26 |
| Outgoing Notification Text | Backbone FTWY-STFRNCS was briefly unavailable. I-Light Engineers have been engaged for further investigation into root cause of brief outage. The reason for brief outage is undetermined at this time. Further updates to be provided as they are made available. Traffic rerouted via redundant connections. |
| Ticket No.: | INC0086749 |
| Subject: | Outage Resolved - I-Light Backbone GARY-STAR |
| Source Of Impact: | Vendor |
| Affected: | ILN-GARY-STAR-FIBR-26329
Backbone GARY-STAR |
| Current State: | Resolved |
| Start Time: | 2021-07-06 13:38:29 |
| End Time: | 2021-07-07 00:39:16 |
| Outgoing Notification Text | Backbone GARY-STAR is now available. Vendor Zayo OSP crews located and repaired a damaged conduit on Water Street, crossing Michigan in Chicago, IL. |
| Ticket No.: | CHG0052894 |
| Subject: | Maintenance Completed - I-Light Member Purdue Polytechnic Kokomo |
| Source Of Impact: | Internal |
| Affected: | Member Purdue Polytechnic Kokomo |
| Start Time: | 2021-07-09 04:01:00 |
| End Time: | 2021-07-09 06:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0052901 |
| Subject: | Maintenance - I-Light Node opt.star.ilight.net |
| Source Of Impact: | Internal |
| Affected: | |
| Start Time: | 2021-07-09 12:00:00 |
| End Time: | 2021-07-09 21:00:00 |
| Outgoing Notification Text |
| Ticket No.: | CHG0052768 |
| Subject: | Maintenance 3 of 3 - I-Light Backbone TRRH-VINC |
| Source Of Impact: | Vendor |
| Affected: | Backbone TRRH-VINC
Member Ivy Tech Terre Haute Member Vincennes University Subaru Member Vincennes University Plainfield Member Vincennes University Lebanon Member Vincennes University Jasper Member Vincennes University Fort Branch Member Vincennes University Aviation Member University of Evansville Member Oakland City University Member Indiana University Southeast Water Tower Square Member Wabash College Member Indiana State University Member St. Mary of the Woods College Member Rose Hulman Institute of Technology Member Indiana University Southeast Member Indiana State University Federal Hall Member Ivy Tech Sellersburg Member Ivy Tech Madison Member Ivy Tech Evansville Member Hanover College Member University of Southern Indiana Member IU School of Medicine Health Science |
| Start Time: | 2021-07-15 04:01:00 |
| End Time: | 2021-07-15 10:00:00 |
| Outgoing Notification Text | Backbone TRRH-VINC will remain available while Vendor JOINK Engineers perform non-disruptive maintenance. No outages are expected. The entire window is reserved. This is maintenance window 3 of 3. In the event of an unforeseen outage, traffic will reroute via redundant connections. |
| Ticket No.: | CHG0052767 |
| Subject: | Maintenance 2 of 3 - I-Light Backbone TRRH-VINC |
| Source Of Impact: | Vendor |
| Affected: | Backbone TRRH-VINC
Member Ivy Tech Terre Haute Member Vincennes University Subaru Member Vincennes University Plainfield Member Vincennes University Lebanon Member Vincennes University Jasper Member Vincennes University Fort Branch Member Vincennes University Aviation Member University of Evansville Member Oakland City University Member Indiana University Southeast Water Tower Square Member Wabash College Member Indiana State University Member St. Mary of the Woods College Member Rose Hulman Institute of Technology Member Indiana University Southeast Member Indiana State University Federal Hall Member Ivy Tech Sellersburg Member Ivy Tech Madison Member Ivy Tech Evansville Member Hanover College Member University of Southern Indiana Member IU School of Medicine Health Science |
| Start Time: | 2021-07-14 04:01:00 |
| End Time: | 2021-07-14 10:00:00 |
| Outgoing Notification Text | Backbone TRRH-VINC will remain available while Vendor JOINK Engineers perform non-disruptive maintenance. No outages are expected. The entire window is reserved. This is maintenance window 2 of 3. The third activity date is scheduled for Thursday, July 16, 2021. In the event of an unforeseen outage, traffic will reroute via redundant connections. |
| Ticket No.: | CHG0052766 |
| Subject: | Maintenance 1 of 3 - I-Light Backbone TRRH-VINC |
| Source Of Impact: | Vendor |
| Affected: | Backbone TRRH-VINC
Member Ivy Tech Terre Haute Member Vincennes University Subaru Member Vincennes University Plainfield Member Vincennes University Lebanon Member Vincennes University Jasper Member Vincennes University Fort Branch Member Vincennes University Aviation Member University of Evansville Member Oakland City University Member Indiana University Southeast Water Tower Square Member Wabash College Member Indiana State University Member St. Mary of the Woods College Member Rose Hulman Institute of Technology Member Indiana University Southeast Member Indiana State University Federal Hall Member Ivy Tech Sellersburg Member Ivy Tech Madison Member Ivy Tech Evansville Member Hanover College Member University of Southern Indiana Member IU School of Medicine Health Science |
| Start Time: | 2021-07-13 04:01:00 |
| End Time: | 2021-07-13 10:00:00 |
| Outgoing Notification Text | Backbone TRRH-VINC will remain available while Vendor JOINK Engineers perform non-disruptive maintenance. No outages are expected. The entire window is reserved. This is maintenance window 1 of 3. The second activity date is scheduled for Wednesday, July 15, 2021. The third activity date is scheduled for Thursday, July 16, 2021. In the event of an unforeseen outage, traffic will reroute via redundant connections. |
| Ticket No.: | CHG0052890 |
| Subject: | Maintenance 2 of 2 - I-Light Member Franklin College |
| Source Of Impact: | Vendor |
| Affected: | Member Franklin College |
| Start Time: | 2021-07-21 04:00:00 |
| End Time: | 2021-07-21 09:00:00 |
| Outgoing Notification Text | Member Franklin College will be unavailable while Vendor Zayo Engineers perform maintenance to roll services off of old fiber cable onto a new fiber cable located at 701 W Henry St. in Indianapolis, IN. An outage of up to one (1) hour is expected. The entire window is reserved. Traffic will reroute via redundant connections. This is maintenance window 2 of 2. |
| Ticket No.: | CHG0052741 |
| Subject: | Maintenance 1 of 2 - I-Light Member Franklin College |
| Source Of Impact: | Vendor |
| Affected: | Member Franklin College |
| Start Time: | 2021-07-20 04:00:00 |
| End Time: | 2021-07-20 09:00:00 |
| Outgoing Notification Text | Member Franklin College will be unavailable while Vendor Zayo Engineers perform maintenance to roll services off of old fiber cable onto a new fiber cable located at 701 W Henry St. in Indianapolis, IN. An outage of up to one (1) hour is expected. The entire window is reserved. Traffic will reroute via redundant connections. This is maintenance window 1 of 2. The second activity date is scheduled for Wednesday, July 21, 2021. |