Generated Report for I-Light

I-Light Network Operations Report
2019-05-17 - 2019-05-30

I-Light Network Operations Center

Unscheduled Outages Summary

Incident Number	Customer Impact	Network Impact	Title	Outage Type	Source of Impact	Current State	Start Time (UTC)	End Time (UTC)	Duration

INC0034658	2 - High	2 - High	Brief Outage - I-Light Backbone EVVL-IUSMEVVL	Undetermined	Undetermined	Closed	2019-05-17 01:16:20	2019-05-17 01:39:34	0 days 0 hr 23 min
INC0034698	3 - Moderate	3 - Moderate	Brief Outage - I-Light Backbone LYFT-MTAY	Undetermined	Undetermined	Closed	2019-05-17 17:51:11	2019-05-17 17:52:32	0 days 0 hr 1 min
INC0035336	2 - High	2 - High	Outage Resolved - I-Light Backbone GARY-MTAY	Circuit - Cut Fiber	Vendor	Closed	2019-05-29 13:46:02	2019-05-29 23:01:06	0 days 9 hr 15 min

Unscheduled Outages Detail

Ticket No.:	INC0034658
Subject:	Brief Outage - I-Light Backbone EVVL-IUSMEVVL
Source Of Impact:	Undetermined
Affected:	ILN-EVVL-IUSMEVVL-FIBR-25395 Backbone EVVL-IUSMEVVL Member IU School of Medicine Health Science Member University of Southern Indiana
Current State:	Closed
Start Time:	2019-05-17 01:16:20
End Time:	2019-05-17 01:39:34
Description	Backbone EVVL-IUSMEVVL was briefly unavailable. IU School of Medicine Health Science and I-Light Engineers were engaged; however, the reason for the brief outage was undetermined.

Ticket No.:	INC0034698
Subject:	Brief Outage - I-Light Backbone LYFT-MTAY
Source Of Impact:	Undetermined
Affected:	ILN-LFYT-MTAY-100GE-24336 Backbone LFYT-MTAY Backbone GARY-LFYT Member Ivy Tech Valparaiso Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech East Chicago Member Trine University Member Ivy Tech Indianapolis Central Office Member Manchester University - North Manchester Campus Member Manchester University - Ft. Wayne Campus Member Ivy Tech Warsaw Member Ivy Tech Marion Member Ivy Tech Lafayette Member Ivy Tech Northwest Member Indiana University Northwest Member Indiana Office of Technology Member Goshen College Member Grace College Member Calumet College of Saint Joseph Member Purdue University Member Purdue University Ft. Wayne Member Purdue University Anderson Member IU Foundation Member Wabash College
Current State:	Closed
Start Time:	2019-05-17 17:51:11
End Time:	2019-05-17 17:52:32
Description	Backbone LFYT-MTAY was briefly unavailable. I-Light Engineering was engaged and requested that Zayo Engineers investigate further for a potential RFO. Zayo Engineers confirmed no planned maintenance or emergency repair activity was taking place that would have caused a disruption in service. The reason for outage was undetermined.

Ticket No.:	INC0035336
Subject:	Outage Resolved - I-Light Backbone GARY-MTAY
Source Of Impact:	Vendor
Affected:	ILN-GARY-MTAY-FIBR-1508 Backbone GARY-MTAY Member WNIT - Michiana Public Broadcasting Corporation Member Taylor University Member University of St. Francis Member Huntington University Member Indiana Wesleyan University Member Ivy Tech Valparaiso Member Ivy Tech Michigan City Member Ivy Tech Gary Member Ivy Tech Fort Wayne Member Ivy Tech East Chicago Member Trine University Member Ivy Tech Indianapolis Central Office Member Indiana University South Bend Member University of Notre Dame Member Ivy Tech Richmond Member Manchester University - North Manchester Campus Member Manchester University - Ft. Wayne Campus Member Ivy Tech Warsaw Member Ivy Tech Muncie Member Ivy Tech Marion Member Ivy Tech Lawrenceburg Member Ivy Tech Elkhart Member IU Foundation Member Wabash College Member Ivy Tech Lafayette Member Indiana Office of Technology Member Indiana Institute of Technology Ft. Wayne Member Huntington University Member Holy Cross College Member Goshen College Member Grace College Member Calumet College of Saint Joseph Member Purdue University Member Ivy Tech Northwest Member Indiana University Northwest Member Purdue University Ft. Wayne Member Earlham College Member Ivy Tech Connersville Member Ball State University Fishers Member Ball State University Learning Center Member Bethel College Member Anderson University Member Purdue University Anderson
Current State:	Closed
Start Time:	2019-05-29 13:46:02
End Time:	2019-05-29 23:01:06
Description	Backbone GARY-MTAY is now available. Zayo Engineers were engaged and reported a fiber cut caused by a tractor lawn mower. The location of the damage was near the corner of Grant St. and State Rd. 2 in Cedar Creek Township. Zayo has completed repairs and no further outages are expected.

Upcoming Scheduled Maintenances

Ticket No.:	CHG0037464
Subject:	Maintenance - I-Light Member Indiana University South Bend
Source Of Impact:	Vendor
Affected:
Start Time:	2019-07-02 09:00:00
End Time:	2019-07-02 10:00:00
Description	Member Indiana University South Bend will be briefly unavailable while local utility provider, AEP, performs maintenance. A 10 minute outage is expected; however, the entire window has been reserved.

Ticket No.:	CHG0037040
Subject:	Maintenance Completed - I-Light Member University of Evansville
Source Of Impact:	Internal
Affected:
Start Time:	2019-06-10 20:00:00
End Time:	2019-06-10 23:00:00
Description	I-Light Engineers worked with University of Evansville Engineers to enable BGP. No outages were observed. Maintenance is completed.

Ticket No.:	CHG0037363
Subject:	Maintenance Completed - I-Light Internal IPIU perfSONAR Test
Source Of Impact:	Internal
Affected:
Start Time:	2019-06-25 15:00:00
End Time:	2019-06-25 16:30:00
Description	I-Light Engineers performed maintenance to bounce the perfSONAR connection between rtr.ipiu and srv.ictc. No outages were observed. Maintenance is completed.

Ticket No.:	CHG0036915
Subject:	Maintenance Completed - I-Light Member Indiana State University
Source Of Impact:	Vendor
Affected:
Start Time:	2019-06-04 04:00:00
End Time:	2019-06-06 04:00:00
Description	Member Indiana State University remained available while JOINK Engineers performed maintenance. Maintenance has been completed.

Ticket No.:	CHG0036980
Subject:	Maintenance Completed - I-Light Various RECT Nodes
Source Of Impact:	Internal
Affected:
Start Time:	2019-06-07 14:00:00
End Time:	2019-06-07 21:00:00
Description	The affected remained available while I-Light Engineers performed maintenance to clear SNMP alarms. No outages were observed. Maintenance is completed.

Ticket No.:	CHG0037431
Subject:	Maintenance - I-Light Member Indiana Wesleyan University
Source Of Impact:	Internal
Affected:
Start Time:	2019-07-12 07:00:00
End Time:	2019-07-12 11:00:00
Description	I-Light and Indiana Wesleyan University Engineers will be working on Indiana Wesleyan University connections and testing fail-over. Multiple brief outages are expected and the entire window is reserved.

Ticket No.:	CHG0037357
Subject:	Maintenance - I-Light Various Backbones
Source Of Impact:	Vendor
Affected:
Start Time:	2019-07-09 04:00:00
End Time:	2019-07-09 09:00:00
Description	The above listed will be unavailable while Zayo Engineers perform Fiber Maintenance located at 506 W South St., South Bend, IN. Outages are expected and the entire window is reserved. *Please note - Traffic should reroute via redundant connections.

Ticket No.:	CHG0037436
Subject:	Maintenance Completed - I-Light Backbone BLTN-CLMB (Backup Fiber Test)
Source Of Impact:	Internal
Affected:
Start Time:	2019-06-28 13:00:00
End Time:	2019-06-28 16:00:00
Description	The affected listed will be unavailable while I-Light Engineers perform maintenance to test the backup fiber. No member traffic will be affected as this connection is unused. However, the entire window is reserved.

Ticket No.:	CHG0036772
Subject:	Maintenance Completed - I-Light Backbone ICTC-IPIU
Source Of Impact:	Internal
Affected:
Start Time:	2019-05-31 08:00:00
End Time:	2019-05-31 10:00:00
Description	I-Light and Indiana GigaPOP Engineers performed failover testing on the link between I-Light and Indiana GigaPOP. Maintenance has been completed.

Ticket No.:	CHG0037407
Subject:	Maintenance - I-Light Member University of Notre Dame
Source Of Impact:	Internal
Affected:
Start Time:	2019-07-10 02:00:00
End Time:	2019-07-10 06:00:00
Description	I-Light, University of Notre Dame, and St. Joe Valley MetroNet Engineers will be working on cleaning fibers on the University of Notre Dame's connections located at POP SBND. Work will be performed on one (1) connection at a time and University of Notre Dame should remain available during this window. The entire window is reserved.

Ticket No.:	CHG0037095
Subject:	Maintenance Completed - I-Light Internal Filter Updates
Source Of Impact:	Internal
Affected:
Start Time:	2019-06-17 15:00:00
End Time:	2019-06-17 17:00:00
Description	I-Light Engineers updated internal firewall rules. Maintenance has been completed.

Ticket No.:	CHG0037298
Subject:	Maintenance Completed - I-Light Member Ball State University
Source Of Impact:	Internal
Affected:
Start Time:	2019-06-24 14:00:00
End Time:	2019-06-24 19:00:00
Description	Member Member Ball State University remained available while I-Light Engineers performed maintenance to install optical pluggable in preparation for changing their cloud connection from a 10G to a 1G. No outages were observed. Maintenance is completed.

Ticket No.:	CHG0037459
Subject:	Maintenance - I-Light Backbone ICTC-IPIU
Source Of Impact:	Undetermined
Affected:
Start Time:	2019-07-02 08:30:00
End Time:	2019-07-02 10:00:00
Description	I-Light Network Engineering will be performing maintenance on the link between Indiana GigaPOP Core Node ICTC and I-Light Core Node IPIU. Member traffic will failover to the secondary path. No outages are expected, however, the entire maintenance window is reserved.

Ticket No.:	CHG0037409
Subject:	Maintenance - I-Light Member Bethel College
Source Of Impact:	Internal
Affected:
Start Time:	2019-07-10 04:00:00
End Time:	2019-07-10 10:00:00
Description	I-Light Engineers will be working on Member Bethel College's connection located at the POP SBND. Brief outages are expected; however, the entire window is reserved.

Ticket No.:	CHG0037267
Subject:	Maintenance Completed - I-Light Member Indiana Wesleyan University
Source Of Impact:	Internal
Affected:
Start Time:	2019-06-21 08:00:00
End Time:	2019-06-21 11:00:00
Description	I-Light and Indiana Wesleyan Engineers performed maintenance to work on various bgp configurations. Outages were observed. Maintenance is completed.

Ticket No.:	CHG0037023
Subject:	Maintenance Completed- I-Light rtr.iphe.ilight.net Fiber and Optic Clean Up
Source Of Impact:	Internal
Affected:
Start Time:	2019-06-10 16:00:00
End Time:	2019-06-10 18:00:00
Description	I-Light Engineers was cleaning up connections on rtr.iphe.ilight.net. Maintenance has been completed.

Ticket No.:	CHG0036736
Subject:	Maintenance Completed - I-Light Member St. Meinrad College
Source Of Impact:	Vendor
Affected:
Start Time:	2019-06-06 15:30:00
End Time:	2019-06-07 09:00:00
Description	Member St. Meinrad College remained available while IFN Engineers performed maintenance. Maintenance has been completed.

Ticket No.:	CHG0037310
Subject:	Maintenance Completed - I-Light Member Ball State University
Source Of Impact:	Internal
Affected:
Start Time:	2019-06-26 10:30:00
End Time:	2019-06-26 12:30:00
Description	Member Ball State University remained available while I-Light Engineers performed maintenance to move Ball State University's cloud connection from a 10G to a 1G. No outages were observed. Maintenance is completed.

Ticket No.:	CHG0036837
Subject:	Maintenance Completed - I-Light Member Bethel College
Source Of Impact:	Internal
Affected:
Start Time:	2019-05-31 11:00:00
End Time:	2019-05-31 13:00:00
Description	I-Light and Bethel College Engineers worked on their connection. Outages were observed. Maintenance is completed.

Ticket No.:	CHG0036952
Subject:	Maintenance 2 of 2 Completed - I-Light Backbone GNCS-IPHE
Source Of Impact:	Internal
Affected:
Start Time:	2019-06-11 04:00:00
End Time:	2019-06-11 10:00:00
Description	Backbone GNCS-IPHE was unavailable while I-Light Engineers performed maintenance. Outages were expected and the entire window was reserved. Maintenance has been completed and this was maintenance window 2 of 2. Please note - Traffic rerouted via redundant connections.

Ticket No.:	CHG0037309
Subject:	Maintenance Completed - I-Light Backbone ICTC-IPIU
Source Of Impact:	Internal
Affected:
Start Time:	2019-06-27 08:00:00
End Time:	2019-06-27 10:00:00
Description	Indiana GigaPOP Network Engineering was performing maintenance on the link between Indiana GigaPOP Core Node ICTC and I-Light Core Node IPIU. Maintenance has been completed.